A friend and I decided to travel to Kennewick and have our nails and toes done. First off, the…read morepedicures were absolutely phenomenal!!! Definitely recommend. However, I had gel nails done, and my friend had acrylics done. I absolutely rate ZERO stars for the gel nails. Unfortunately, the tech was not at all experienced, and it took much too long to have my nails done. It's only been two days and one of them has broken because of the product used being inferior. As far as the acrylics go, although they were completed very quickly and they looked nice,.I can tell you, that I am extremely disappointed in how much work had to be done to shape the nails correctly and clean them up after the appointment. Yes, we were from out of town, and we are not their normal customers. However, we paid full price as did everyone else. It cost almost $400 with tip, to have our nails and toes done. I did see some BEAUTIFUL work being done on regulars that were there, but my experience was not so good.

Absolutely Furious and Deeply Disappointed - Do NOT Go to TC Nails & Spa…read more I rarely get time to treat myself, but with two babies under two at home, I carved out precious time (and paid for a babysitter!) to get a gel manicure and pedicure at TC Nails & Spa. What should've been a relaxing experience turned into an expensive, frustrating disaster. The pedicure was done correctly--no complaints there. But when it came to my fingernails, I decided to change the color from my toes, and the nail tech accidentally used regular polish instead of gel. The kicker? She didn't realize this mistake until after she had completely finished the manicure. At that point, I'd already been in the chair for 45 minutes and couldn't stay any longer--I had to get home to my kids. She offered to remove everything and start over, but that just wasn't possible time-wise. I was told I'd only be charged for regular polish (fine), and left assuming it would at least look decent with the gel topcoat she applied. 30 minutes later--after running next door to Costco to pick up a quick dinner--I looked down and saw my nails were completely smashed and ruined. The polish hadn't set at all. I immediately went back in, showed them the mess, and politely asked for a refund. Instead of apologizing, they acted like it was my fault, suggesting I should've known the difference between gel and regular polish bottles because I "okayed" the color. I ended up paying $92 including tip for a service that left my nails ruined, paper-thin from gel prep, and a whole evening wasted--not to mention the money I spent on babysitting. The total lack of accountability or care from the staff made this even worse. I walked out feeling angry, unheard, and completely ripped off. Do yourself a favor and go somewhere that values your time, money, and business. TC Nails & Spa clearly doesn't.

I was in severe pain in a few specific upper body areas. I set the appointment incorrectly in my…read morecalendar and had an another appt right after my massage. I panicked and almost took off. Glad I stayed. Massages are crucial to me and my career. Dermatologists and a great masseuse are so important to good health, less pharma. Loved the clearance table. I scored some awesome bath bombs at a clearance price. Stocking up for Christmas:) Taylor was outstanding and I am so grateful for the relief that you give. I made another appt and again, so happy I stayed. My client understood and all was well. Peace

Got a gift card for facial and massage. Facial was amazing, loved it. When I checked out they just…read moresaid thank you and we'll see back soon for your massage. I would have scheduled another facial but wasn't asked. Missed opportunity. Got a massage from Tony (he was recommended by staff) and it was the worst massage I've ever gotten. Didn't feel like he massaged any muscle groups for very long. Just a lot of pressure put on my shoulders and hips etc. weird things done that I haven't experienced before. Like resting my head in a towel and rotating side to side. Let's just say I felt like I needed a massage after getting a "massage"

Had such a good experience. Came into town and needed a last minute pedi sesh scheduled for the…read moregirls and I, and they got us in no prob. We decided on the #7 and were not disappointed. Extremely thorough and attentive. Thank you, B!

I should have listened to my gut as soon as I went in and saw that instead of soaking off my powder…read moredipped nails, the technician went in with a nail clipper and VERTICALLY CLIPPED THE TIPS. I think she was trying to break up the product, but in the process she broke my natural nails as well. Needless to say, the service went downhill from there and I was back only 6 days after having gotten my new dipped nails (on much shorter nails due to aforementioned damage) because they were chipped and cracked. I did get a refund but after I removed the product myself by slowly soaking them off (I didn't want them to do anything else with my nails), noticed damage on my nail bed as well. Save your money and your nails, go somewhere else.

New owner... been coming here for years and they were great! Today I was charged double for all my…read morenormal services.

Can I give zero stars? Talk about the worst nail experience I've ever had. Went in here on a…read moreFriday, the place was empty, that should have been a sign. Took my chances because it was the closest place to my house and also to my job. I figured if it was a good experience then I would come here again. Unfortunately, that was not the case. Within three days of getting my gel nails done they chipped and peeled. I went in and had them fixed, and now two days later I am sitting here with two more chipped and peeling nails. So I went in to show them my nails and ask for my money back. Both times I came in, the gentleman, I can't even really call him a gentleman, was very condescending and rude. He accused me of being rough on my nails and basically told me that it was my fault that my nails were chipping. He refused to give me back my money, and I told him I suppose the only thing I could do then is go online and write bad reviews. So here I am. Do yourself a favor, go somewhere else. There's actually an awesome nail place over off of Queensgate near Bob's burgers and brews that did a fantastic job on my nails last time, and is now the only place I will ever go.

Environment is chill. I feel like there is no judgement there, even though everyone one is at…read moredifferent stages and has different goals. You can tell several coaches there help clients. Great place to go work out at with a lot of different weight equipment options.

Been going to this gym for 3 months now! The vibes of the members are motivating and amazing and…read morethe staff is knowledgeable, very friendly, helpful & uplifting.

Z place is seriously so nice. Laura did such a good job on my massage, I think she's the first…read moreperson to go light enough to not cause pain in my sore spots but still actually work some tension out. And Ellie gave a GREAT facial. The towel warmer for my clothes was such a nice touch and I've never seen that before. And idk what the little nubby things she used on my face/scalp were but I'd literally pay for a 90 min session of just those. The rest of the facial was good too, but those things like elevated it to possibly my favorite facial ever.

I love the stylist that I go to at Z Place. She does a great job and is very personable…read more But I'm just about ready to find a new salon just because the front desk is atrociously managed. They answer the phone by placing the caller on hold without a word. *IF* you can get them to pick up after being on hold then they will answer one question such as "Does XXX have any openings for a trim in two weeks?", they will answer "No" and promptly hang-up so that you cannot ask about the following week or month. Often, the phone just rings and rings. This behavior has gotten worse over the past year. I'm not sure if it is an employee issue or a management issue.

Trina did a great job Never had any problems…read morePolite I can't believe they have so many bad reviews just goes to show you people get treated the way they treat others

I've been going for a couple months now and they always do a nice job and my nails don't chip or…read morebreak. Very happy

I use to work at the dollhouse when we first opened! I have worked with Sydney on & off for years!…read moreShe's my lash bestie I worked there up until I moved to California in 2019! The environment of the dollhouse is like NONE other, the love & passion the girls share for their clients & one another is so amazing it's like a second home! Syd & I would work together, go out together & even lived together some of the best times in my life! She makes lookin like a boss babe easssy! Always at the salon on her down time making sure everything is super sanitary & lookin cute! Not to mention always up with the latest trends! I might be a bit bias but if you need your beauty needs taken care of then go visit the girls in the dollhouse! You won't be disappointed

Just had a full set bombshell lashes applied by Brittani. One word.... WOW! She spent the time and…read moreapplied these lashes masterfully! Mad props to Brittani! Five stars!