Thank you Linda Lopez at the Pasadena store!. We are…read moreremodeling a kitchen and a studio apt. and Linda spent time in multiple appointments working with us to specify appliances based on what we wanted and what fit in our budget. She is very knowledgeable on the different brands and their capabilities and performance. She provided us with spec sheets and options so we could finalize our choices. Linda also consulted with other SD experts (Marty)to be sure we had the necessary parts for smooth installation. Linda is also proactive, when we ordered a specific linear drain she also informed us that we would need an additional part to make the drain connection. We are now starting to take delivery on our order. Because of the nature of construction projects/contractors timely delivery from Synder Diamond is critical. Linda has continued to follow through on our order and has helped Courtney to problem solve to be sure we have what we need when the contractors are scheduled to work. We appreciate Linda's sense of urgency. Linda not only sold us the appliances but is also interestedI in making sure we get what we wanted/needed and keeps us informed and always willing to answer our questions and help. Thank you Linda Lopez. I recently took delivery on all of our appliances from Synder Diamond. The scheduling with Courtney went smoothly and she scheduled a time to accommodate the parking restrictions in our area. The delivery team of James and Devone arrived within the scheduled window and communicated when they would arrive closer to the actual delivery. They were very helpful in hauling away old appliances and placing new appliances where we needed them in a secure location. Thank you delivery team.

Our experience at the Van Nuys office was frustrating and costly to our project timeline. Jesse De…read moreRegil told us our shower set order would arrive within a week. It didn't -- and we only found out because we had to follow up ourselves four days later. Jesse wasn't available, so Denisse Trejo informed us the items wouldn't ship until the end of May, a full month behind schedule. We had to cancel the order because the delay puts our entire installation timeline at risk. Jesse should have verified stock availability before taking our order. Instead, we were given information that turned out to be inaccurate, with no proactive communication about the delay. This level of service is not acceptable, and we hope steps are taken to prevent this from happening to other customers. We ordered from Fergusson - no issue.

Franco reached out and apologize for not disclosing the service fee before the visit and gave me a…read morerefund.

The owner reached out after my one star review, apologized, and refunded the full service charge…read more He promised to improve the quality of service. That being said, I would reconsider because they actually care.

This was possibly the worst experience I have ever had with this appliance company. I have used…read morethem once in the past, the process was an easy one. Had them order and install a microwave, no issues there. But ordering a simple part for my LG fridge has been a nightmare. The technician came for $145.00 for a simple service call. Looked at my fridge for 10 minutes, told me what he would do, order the part and apply the service call fee of $145 to the order and labor. Okay, that's fair. Said it would take six weeks. That's a long time, but okay, I understand, most parts are from China and it takes a long time. Three weeks later, they said they needed my credit card to order the part. Okay, again, I understand. But they should have done that to begin with. Then we wait six more weeks and set up a time for the technician to come out. He comes out and looks at the fridge for 5 minutes and says the part they ordered won't fit. Wrong part was delivered. This is sounding suspect. Okay, we are now told to wait an additional six weeks for the part to be reordered. I hear nothing back from them for six weeks. I call them and leave multiple messages. Get a guy on the phone says he'll relay the message to the owner. Nothing happens. Call back three weeks later. A young lady talks to me and says I will be a priority and will call me back with an ETA. That was three weeks ago. Tonight I left another message. I think I'm done now. They wasted three months of my life calling and complaining. I know I won't be hearing back from them till after the holiday. Would love to complain to BBB. DON'T WASTE YOUR TIME! This company is bogus! Terrible Customer service! All it takes is communicating to the customer. That would have gone far! Unhappy customer!

Very Nice Over The Phone, But I Was, Way Over Priced For Parts And Service Was Not The Greatest…read more Save Your Self Some Money And Do It Your Self. Youtube nowadays Have Tutorials On Almost Everything. I found the part on eBay for $28 for a damper control. They wouldn't charge me like $200 The thermal stat device the charge me $100, eBay had it for $25. The labor charge is crazy for like 30mins of work. Stay far away from chucks appliance's.

Grigor helped us find the best appliances for our new home. Best bundle prices for top of the line…read moreproducts. So excited to get our new kitchen ready to go !

Went in to buy some Big Green Egg accessories when they were liquidating them out of inventory…read more Sarkis was super kind and helpful, even brought me a cart so I could load up my haul and bring it to the register. He patiently entered each piece by SKU and had to manually apply the discount for each line item (of 34 items!). He didn't complain, all while directing other customers to his associates and fielding a ringing phone. Service was exceptional, everyone there was super kind and helpful. It's not close to where I live, but I certainly wouldn't hesitate to shop here again. I'd endorse giving Howard's a chance if your are appliance shopping!

Ricardo was very professional, highly efficient, and he knows his product well. He is also well…read moreorganized. Everyone was very friendly and helpful. A great experience with great customer service! We thank you.

Chris Dickerson helped us pick out all our appliances for our new kitchen remodel and he was…read moreamazing! So knowledgeable, very patient and professional. He really cares about customers. Prices were great, super easy. And... can't forget about Diarra Elahee who helped me pick out all our kitchen, laundry room and wet bar faucets! Talk about being detailed and patient! Diarra was so willing to help and answer all my questions. She also helped me save some $. Highly recommended Pacific Sales in Pasadena. Ask for Chris D and Diarra!

I don't typically write reviews, but the exceptional service I've received at the Ferguson Plumbing…read moreShowroom in Pasadena deserves recognition. Working with David Laycock has been a total game-changer for my professional projects. Having collaborated with him on numerous occasions, I am consistently impressed by his deep product knowledge and his mastery of the customer service side of the brands he represents. He handles every detail for my clients with the utmost professionalism and efficiency. David represents Ferguson perfectly, and I plan to continue being a client as long as he is there. Five stars from both me and my clients!

Had a good experience on a recent order. Everything went as promised…read more Will work with them in the future.

MISSION West K & B (est 2005) is an opulent one-stop-shop kitchen and bath shop. It is a family…read moreowned and operated business located in South Pasadena. They supply customers with all of their plumbing, lighting, hardware, counter top and custom cabinetry. Their showroom emits class and elegance as evidence by the unique/creative design of their products. I was on the market of upgrading my kitchen and bathroom and they seem to have the stuff that I might need. I have looked all over Pasadena and they are on the top of my list. Parking is abundant along Mission street. Overall, it's a great kitchen and bathroom store.

I have been working with Adrienne for a couple years now, and the depth of service and product…read moreknowledge is unparalleled. Everything from appliances to plumbing to cabinet pulls (aka the jewelry of the kitchen) are all presented in-hand or on screen--with expert guidance to procure just the right make and model. Adrienne also was very understanding of our mindfulness towards budget and offered many more cost effective options. For us Adrienne @ MW&B was a one stop shop towards realizing our dream kitchen.

Dave did an excellent job on fixing my mom's refrigerator. The refrigerator is new and was making…read moresome noise and we called Frigidaire. They sent out a company who came a few times without solving the problem then changed a part only to damage the ice-maker. There was no ice coming out of the machine. Ice wasn't being made and water was being splashed all over the inside when it wasn't before. There was very little they were doing to fix the problem and didn't seem to know what they were doing. We called back Frigidaire and asked for another company to fix the refrigerator. Dave from A+ came out the next week and immediately saw the issues fixed the ice making part and came back to fix the rest of it. Excellent communication and knowledgeable technician.

Alex checked around the refrigerator with thermometer and it said 50 degrees (when it had been set…read moreto 37) but he said it was cold enough and pulled out a can of soda to show that it was "cold." He didn't check any of the refrigerator settings and told us there was nothing wrong with it. Had another company come out and they were able to identify the evaporator fan needed to be replaced and they got the job done.

Billy was great! He came out two days after I initially called and explained the issue with my…read moredryer (broken knob) and fixed it within 10 minutes. Speedy, professional, and honest - highly recommend.

Easy communication with an actual person, not a call bureau in a different state! Billy was able to…read morefix the issue with our washing machine door easily. Will definitely call AA again!

Great service. Val came out, fixed the problem in 15 minutes. I thought the dishwasher had a…read morefaulty pump but he fixed it with a reset, only charged the diagnostics (happy to pay for a Saturday fix). He was very helpful with suggestions on how to maintain it in the future, and recommendations on how to avoid future repairs. Top notch!

our experience started with a leak in our refrigerator ice cube maker which leaked on our wooden…read moreflooring on sunday. we called a plumber and a11appliance. we got an emergency plumber to come out that night and turn the water off to the ice maker. he also said to call an appliance repair to see if it was a refrigerator problem. a11 sent val to see us on monday as well as having a plumber here to help with the leaking shut off valve to the ice maker. bottom line is that val came out to check the refrig. he did a great job of showing us all about the issues with the refrig as it's 20 yrs old. he found a broken water line, lots of dust clogging the upper part of the refrig and did a diagnostic check on every necessary part. he explained everything clearly and we authorized a total repair. val was terrific and we are now scheduling annual or sooner preventive maintenance with val at a11 as he was so knowledgeable and respective. very pleasant person to have in your home. he did a great job and the refrigerator is now fixed and running. thanks val for your service. we'll see you in the future for any appliance issues. highly recommended. Mary Smith, La Canada