Everything. Bad communication. Paid off loan and they never removed lien. No longer in businessread more

I. been trying to reach out to make a payment and I can't get thru like wtf are they scamingread more

I've now purchased three cars from Howard Pitts at BMW of Pompano Beach, and he's always been…read moreprofessional, responsive, and great to work with on pricing. Shoutout as well to the person who detailed my new car, the job was phenomenal. Highly recommend this team.

On May 29, 2026, I purchased a BMW X6 from BMW of Pompano Beach (744 N Federal Hwy, Pompano Beach,…read moreFL 33062). As a Brazilian customer, English is not my first language. Throughout the sales process, I repeatedly asked questions about the financing terms, the total cost of the vehicle, and exactly what I would be responsible for paying. Salesperson Jeremy Rivas consistently focused on my BMW X1 trade-in, my $15,000 down payment, and the monthly payment of $1,444.79. I spent hours reviewing the numbers and trying to fully understand the transaction. I still have the worksheet used during the negotiation. It contains the trade-in value, down payment, monthly payment, and financing term. However, it does not mention a balloon payment of $42,568.75 anywhere on the document. I left the dealership believing my obligation consisted of my trade-in vehicle, my down payment, and 36 monthly payments. Only later, after logging into my BMW Financial Services account, did I discover that the contract included a final balloon payment of $42,568.75. My complaint is not that the balloon payment exists. My complaint is that such a significant financial obligation was never clearly explained to me despite my repeated questions and despite the obvious language barrier. Had this obligation been clearly disclosed and explained, I would never have agreed to this financing structure. Customers deserve transparency and clear communication when making major financial decisions. Unfortunately, that was not my experience at BMW of Pompano Beach.

Great company to buy from. I purchased a 13 year old 16,000 mile SL63 from Mercedes Showroom…read more Bobby, the owner described the car to me on the phone, I flew to Florida to see it and it was in as perfect condition as stated. Bobby is knowledgeable and a trustworthy man to do business with. He even took care of shipping the car to me in Maryland. I highly recommend this car store.

We were out of the country when the exact car I was looking for popped up on Carfax. I contacted…read moreKendall and sent a deposit, and they held the car for me. When I went to see it, it was exactly as described, in like-new condition. Bobby made the whole transaction easy. If you're looking for an alternative to a huge Mercedes dealership, this mom & pop operation is a great choice. Highly recommended.

I had an excellent experience with this dealership. Even though I was purchasing from across the…read morecountry, they made the entire process smooth and stress-free from start to finish. Brent was the one who helped me, and his customer service was outstanding--he took the time to provide detailed videos and photos of the vehicle, answering every question I had and making me feel completely confident in my purchase. He was transparent, responsive, and very easy to work with. He also helped coordinate my financing and handled all of the paperwork efficiently, which made the process incredibly convenient. On top of that, he worked with me to arrange my own shipping, helping me save on costs instead of pushing their own options. Buying a car remotely can be stressful, but Brent went above and beyond to make sure everything was handled professionally and seamlessly. I would absolutely recommend them to anyone, especially if you're buying from out of state.

These guys are so ignorant about used cars that they sold a riced up 20k mile Porsche 993 turbo,…read morepaint to sample (which they didn't know, they thought it was just a normal blue), for about 75k-100k UNDER the market price. The only thing needed to be done was to buy stock wheels, headlights, and taillights. Not expensive. It's pretty much a 1 of 1. Thank you!!

Best car buying experience EVER! UNIQUE! All the cars are beautifully detailed and kept indoors…read moreso they stay that way - believe me, if there's a leak anywhere, you'll see it on the shiny floor! Prices are reasonable and fair. After looking for an affordable, late model, reliable and clean Town and Country, all over SoFlo, on every major car site, it was great to finally find the one right in my own backyard in Pompano Beach! Steven and Jacob are respectful, bright, young, totally professional, and honorable. They made it easy, with no pressure and no hustle. Then, when my mechanic checked out the car and told me 3 tires were bad, I went back and they replaced them with no drama. Monster Cars ROCK!

GREAT experience! Drove to Monster Cars from Miami because I had a good feeling about the…read moredealership (and the car I was interested in) based on researching. Was definitely worth it! Jacobo and Steven were great. The buying process was very smooth. Jacobo set up the agreements to the purchase just as we had verbally agreed to. I highly recommend this business if you are looking for a vehicle. Very professional, well kept, and honest business. It is no coincidence that in an industry such as car sales, where it is so common that a dealership will have poor reviews, Monster Cars has such excellent and well deserved reviews. (Go ahead and search other car dealerships and you'll see that it's very common to find mediocre or poor ratings... so when you find a great one, like Monster Cars, best believe it's worth consideration to look through their car inventory when your car shopping.) Plus it's great to know you are contributing to an honest and independently own business! Thanks y'all, God bless.

Got a new Kia when my old one was stolen. Sam and Sam were absolutely great. I highly recommend…read morethem to anyone.

I usually don't write negative reviews, but to save you the trouble, I can't in good faith…read morerecommend buying from this company. I tried to give it a chance, but after this encounter, I can't say they are the best to go with. If you can, it's better to just buy the vehicle straight from the maker's dealership. Instead of the whole story, I will list the pros and my story for the cons. *Pros* Fast - In and out in a few hours Friendly(ish) - Majority of the staff was welcoming *Cons* TLDR - Chad sold me a van and failed to mention all of it's multi-thousand dollar issues beforehand (check engine light came on the 2nd day after being bought!), and for some reason falsely accused me of lying on several occasions, which I considered odd as I took time out of my week trying to help us BOTH out and there is literally no reason to lie! I just wanted good service and to go on about my day! Very disappointed in how service and communication was conducted at Expert Auto Group. Summarized story: I bought a sprinter van with Chad being the one to sell it to me. Did a thorough walk-around and noticed it was pretty banged up but could possibly be fixed. Noticed light coming in through the van, and asked about it and he said it shouldn't be an issue. Bought it, then it rained a few days later and flooded a portion of the van next to the electronics I had there and almost got me ELECTROCUTED since I was near it! Confronted Chad and he insist there was no leak even though there was water in the van during our walk through before I bought it, but I thought it was something else, but then it started to click. Eventually he offered to fix it and I shopped around for days trying to look for the best price so that it wouldn't hurt any of our pockets and it was hard to get someone who could work on a van that size, so he offered to have someone he knows fix it. Dropped my van off for 4 days thinking this body shop guy is fixing the huge dent and leak spot that I've been telling Chad I can't find anyone to fix. This guy "fixes" the leak with some weird, ugly, white paste in 2 spots that of course doesn't match my van AND all the dents are still on the vehicle!!! Then Chad tells me out of nowhere it's $300 out of pocket for me! No heads up or anything on my 2hr 30min drive over here saying that I was going to pay that much, and no pictures to show what was done! I asked why this terrible job was $300 and where was the receipt and he asked me why I need a receipt.. The guy "supposedly" charged him $800 for the sloppy work and I am just supposed to believe it without an invoice or any proof. Could have just been making that number up! If he would have given me an estimate beforehand, like I gave him the courtesy of trying to find a good one for him, I would have told him I'll just buy the materials and he can cover a portion of that. Would have saved me the long drive and multiple days without a van. Plus I would have gotten some of the dents out as well for way less. Then I told him I already had to pay for a lot of damages to the vehicle after I drove it off the lot. Things he failed to mention that were busted before I bought this thing, like broken seatbelt sensor which cost $338. Also, the 2 front broken tire pressure sensors, clogged DPF filter, faulty up & downstream NOX sensors which all in total would have equaled a few THOUSAND more dollars, but my local Mercedes with ACTUAL 5 star service looked out for me and made me feel like they were actively trying to save me money with suggestions and tips! I mentioned the damages to Chad and he didn't believe me and wanted proof, yet he could not provide the proof of the $800 "roof leak fix". Then he said I did some major wiring in the van that could have caused some damage which shocked me because I was trying to figure out what he was talking about since I DIDN'T EVEN DO THAT! Just a straight lie! Also told him that I was going to need extra money saved up to upgrade the suspension because after driving it on the highway, I learned how dangerous these big vans are to drive when affected by crosswind. I lost control almost 10 times and no exaggeration almost d!ed next to a semi on the way to the dealership, and his reaction to that was sucking his teeth and saying I was over reacting and lying about that. This is how I know he wasn't even familiar with sprinter vans, because that is a widely known issue with these vans, and I only found out after I bought it. Anyway, now I'm down $300 more and drove home feeling conned. If 5 stars is what they wanted, it should have been a stress free buying experience! This was my first vehicle purchase ever and it was an expensive lesson. A true shame because I really wanted to like Expert Auto Group, but too much strange activity happened during and after the purchase. I'm not even a hard guy to please to be honest. Just the bare minimum and some honesty and is all it takes to get 5 stars from me.

So, this is their New location. It nice and modern with a trendy decor on the inside. Most Tropical…read moreFinancial's get bad reviews for their horrible customer service and long yet slow lines but this one is much better. The tellers are friendly, however, the lines are still kinda slow sometimes, especially, if your are a shared branch member. So, for now...with a new location, modern decor and friendly staff...it's a good 4 stars...hopefully, it can stay this way!! You know, when new things become old...the 1st to go is the service...so, let's see...come in while it's still fresh with newness!!! Tha Yelp Daddy knows!!!

Not sure about the details of this specific location but their online system is completely TERRIBLE…read moreAND INCONVENIENT! Customers can't consistently pay their bills because they're always updating it cancelling out our payment options. Like, just leave the website alone!!!!!