when I tell you, he made my day so much better I mean just that. The service was excellent. They…read morecommunicated very well with me. Timely, professional and accurate. Best price prices in Lexington. I will definitely use again.

Arrived fast and was extremely courteous, even dropped of my keys at the repair shop the tow went…read moreto. Highly recommend if you need a tow service.

Highly recommend, went above and beyond. The price was great and they did a great job.read more

They are great ppl and they did a great job with towing my car and was very fast coming to my…read moredaughter. The price for the tow was excellent as well . I would call them again for any towing service. I would most definitely let everyone else know to call them for any towing needs

Courteous in reviewing problem, readily determined not a battery issue…read more Quick response to assist in towing vehicle to repair shop.

Helpful, super-fast and professional! I called because my car wouldn't start, it was late at night…read moreand I was in a parking lot. They solved the issue right away and were very courteous and helpful. They arrived immediately - I barely waited 5 mins! These guys know what they are doing. I would definitely use them again.

My driveway gate has a sensor issued and closed on my car. It caught my back bumper and took off…read morethe bumper. I wanted to go through them since everyone highly recommended them. The lady that answered the phone was so rude, she would talk to people in the background whilst still on the phone with me several time, she had an attitude and was not professional what so ever. I get it you might be busy but you can put me on hold rather than have a whole side conversation and kept jumping back and forth. I only spoke to them twice and my insurance also spoke with them and when I called to follow up because the information didn't match, she would ask people whilst I am on the phone to see who spoke to me and when her co worker said they didn't, she made it seem as if my insurance company and I were making stuff up. I am thinking lady, I am calling just to confirm information that didn't line up. But she was more stuck on who talked to who. It was like a pointing finger or blame game. It did not give me confidence that they would take ownership if something went wrong. On top of her unfriendly attitude, the way she talks down to me as if she doesn't care for my business made me pull my claim from them and went somewhere else. Clearly they felt they had enough business and didn't need mine.

March of 26 I was hot and their insurance sent me here for repair. After several weeks repair was…read morecomplete. I noticed that the hood had several deep scratches, that were created at their shop Hood was not damaged in original collision. I called them and they said bring it back and they would take care of it and paid for rental car. After 4 days. I picked truck and now noticed several Paint defects. They tried to insult my intelligence by sayings those defects were there already. $ days later they finally told me they would repair hood again however this time no rental car. I have use multiple partial vacation days already taking truck back and forth for their poor quality. I do not have an extra car and should not have to pay for a rental for poor quality. They say and will tell you their work is guaranteed for life until they have to back it up. Do not be fooled by this shop and fake appearance of high quality and customer service.. Very disappointed with this place. They do not stand by their guarantee.

One of the most unique interactions I have ever had. Other than the fact that I was able to get an…read moreestimate quickly and back to work, I am pretty sure some of the adjuster etiquette was not quite right. I basically walked out to my car with him and he just looked at me the entire time. I show him the car and he was like "This is it?" I told him that it was involved in rear ended collision and usually, most adjusters will keep it open and objective. They will not look to the owner of the car to come to a conclusion. He then told me, "I am just being respectful, but I do not think we can find another bumper. I do not see anything." I ended up getting the estimate and it was sent to the insurance company that had this autobody as one of their "preferred" body shops. Weeks went by and nothing was ever made of the claim. I decided to close it because I was worried, after my own research, that any additional estimates might total my vehicle. My vehicle is very old by year. Going back to the experience, it was just odd. Please retrain the red head to be objective about first estimates. Do not look at the client for answers, when walking out to the car. Be objective, be open, not "Oh, I do not see much and I looked under the back end of the car, but I see nothing." No, I barely some this individual get under the car to look. The process is to give a good initial estimate and then regardless of whether or not there needs to be a supplement completed, that is between them and the insurance company. The experience was just demoralizing. I ended up getting a second consultation by Cockrell's and Nate was amazing. I remember him being more objective the last time I went to him and he told me that I need to be careful if I get supplement estimates completed as it could total the vehicle and if the vehicle is drivable, to just use it as is. There comes a time when a vehicle gets to the point where repairing it aesthetically becomes second priority over the value of actually being able to use the vehicle.

My 2022 Outback was damaged by shingles flying onto it during a windstorm that occurred about 6…read moreweeks after I had purchased the car used, in 2023. The car is white pearl so I called and arranged an appointment for them to give an estimate thinking it would be best to have the Subaru dealership repair shop to match the paint. I had to call again because neither I nor my insurance company received the estimate in a timely fashion. I had to call Quantrell multiple times and was told their schedule was full and they would have to call me back. They did not call me back. I called one time and was told that they were under new management and would try to find my information. I ended up driving back to Quantrell collision only to learn that they had cleaned house (terminated the woman who handles scheduling and the manager). They wanted to give another estimate different from the one in the computer because they said my bumper could not be repainted. The estimate increased and they had to work with my insurance company to get the amount increased on the claim. I received a check in the mail from my insurance company with both my name and Quantrell on it. I called Quantrell and left messages, and they did not call me back to schedule my appointment to get the work done. I paid another visit and met a guy who claimed to be the new manager and he said they would call me right back to schedule the car. At this point, the check was near expiration. The check ended up expiring and now the insurance company says the funds were sent to the state of Kentucky, and I need to submit a claim to the state for missing property. I may have to sue my insurance company, though Quantrell Collision has some culpability in all of this. I'm trying to get my car repaired more than 2 years later by Checkered Flag in Georgetown because they have their stuff together and they know how to treat people and get their stuff done in a timely fashion. The owner of Checkered Flag (and his family who all work there) has a heart of gold.

My 2008 Dodge Charger had very spongy brakes. A call to Danali Towing had a quick response to…read morearriving at my apt. Tow Truck Driver, Jay, is very Professional and took great care with my car. Took photos on all sides of the car, then loaded it on to the truck ramp and on to the garage for repair. I highly recommend Danali Towing due to quality of their service and reasonable rates.

My wife and I were dropping her father off at the VA hospital. Our car battery wouldn't start after…read moresitting in the parking garage. We called One Rate Towing and was told they'd be in the area in 30 minutes. Not even 20 minutes later we got a call he was in the area. After a few minutes, he jumped our battery quickly, gave some advice about the battery size for our car, and charged us what I consider a reasonable rate. About ten minutes later he called to see if we were fine, which was very much appreciated so as to avoid needing the services again. Would highly recommend for anyone in the Lexington area as you're going to get a great service from friendly personnel who really seem to care.

Our experience with ONE RATE TOW and Johnny, went great. He was timely & very efficient. Would…read moredefinitely recommend this business. Tow rate was $90.

As most of you probably know, the interstate roads in Kentucky are like driving through land-mines!…read moreThere are so many potholes, it's dangerous! Well, at 5:30am as I was driving SB on I-75 I hit a pot-hole and it blew out my brand new, front driver-side tire!!! I'm lucky I didn't wreck and take out a few cars with me! Anyway, I called roadside assistance and was lucky enough to get Unlock Master. I waited about 1.5 hours for Donald to arrive. He kept in touch with me the whole time and was so helpful & professional!! He made me feel so much better and confident that I would make it home safely. I had another 5 hours to go!! So, thank you Don for coming out so early in the morning to rescue me!!

Great service. Friendly and responsive. Donald was very respectful (as Im a woman who was alone on…read morethe side of the road and weary of strange men). He was professional while also being very friendly and calming. I would recommend to anyone.