Sal and his guys for Coach Works are amazing. From the first time my car was in an accident to the…read moremost recent issue of having a faulty part Sal and his guys have taken very good care of me and my car. Reyna at the front desk as well. Both Sal and Reyna made my experience with Coach Works a memorable one. They always have made sure that all of my concerns were given attention and properly cared for. Being a car guy and having always cared for my vehicles my self, I am very particular of having things done a certain way and Sal and his guys always made sure I left there happy. Will always recommend them for all body work needs

These people were so kind and helpful when my beloved car got totaled by a drunk, uninsured driver.read more

An unparalleled experience. Unicorn service. Can I give 6-stars? Honestly, read this…read more.. Day 1, Saturday, of a four week road trip, we drove from SoCal to Pleasanton, CA and heard a clicking sound coming from the rear end once we were off the freeway and could hear again. Since we were picking up our caravan partner and heading north, we needed to find a mechanic in NorCal, along our route and nearby. We used the VanAlert app (must have!) and found Westy World in Chico. I called the number (Saturday, remember?) to leave a hopeful message that they may be able to squeeze us in on Monday for a look-see. I couldn't leave a message because Brian answered! As we discussed the issue, Brian offered to stop-by Pleasanton on SUNDAY, after a nearby Van drop-off. We met at a roadside parking lot and Brian crawled under the van to find and definitively diagnose a broken axel. If this was the end of the story, I am sure you would agree that this is a once in a lifetime automotive and humanitarian experience. It has had such a profound impact on us that we use it as the measure of the Golden Rule - we try to treat others the way Brian treated us. But the story goes on. From the parking lot Brian rallied his team back in Chico to set up an appointment on Monday to repair our axel. We are pretty sure that Westy World was not keeping a time slot open for that Monday to address our emergency. So all the other projects must have been put on hold to make our emergency their emergency. As we agreed in the parking lot on Sunday, we covered the time and expense for Kyle to DRIVE FROM CHICO TO REDDING AND BACK on Monday morning to pick up the replacement axel. When we rolled into Chico Kyle jacked up our '87 GL and completed the repair before we could finish out lunch. Everyone was mellow, untroubled, kind and very knowledgeable. What a great mindset to calm us in our moment of flexing. After our trip we checked in with our local mechanic, who verified two things: the parts used (from Burley Motosports) were the best available, and Westy World charged us as though this was a regularly scheduled appointment - no emergency premium! It is an honor to have had this experience and to have Kyle and Brian in our world. Thank you both and everyone else at Westy World that was affected by our incursion.

Brian, may not remember me, but I remember him. His quick response to my desperate inquiry…read moreregarding my Ford E-350 in desperate need of exhaust manifold gaskets, and quoted price was much appreciated. Though it never came to fruition as someone wanted to buy it from me, I wish now I had not sold it.I wanted so bad to make a custom designed Van Life vehicle. But, guess it wasn't to be. But I have another project that needs a mechanic like Brian. Reviews are top notch, so here we go...

I would recommend Roz's Autobody shop to anyone looking for Autobody repair. I recently got into a…read morefender bender and after looking at numerous collision centers who estimated a 4 week wait time, I went with Roz. He fixed my car in less than 2 weeks and went above and beyond (buffed my headlights, painted an area not related to the collision) I was very pleased with his service and would definitely recommend his shop.

SUPER GLOSSY BLACK REPAINT F350 4x4! Replaced headlight, tail lights, emblems, broken latches, its…read morea super-sharp looking show truck again! Can't wait until the paint is final buffed out.

They are truly some of the most dishonest people I have ever encountered. They will try to take…read moreadvantage of you and exploit your lack of knowledge. I had never gotten into an accident before, and they took full advantage of that. I went through insurance, insurance didn't want to cover everything, and knockout refused to budge. They already had my car and wouldn't let me take it back without paying over $2,000 in storage fees. In all, I ended up paying knockout about $1,500 out of my own pocket to finally get my car back. It was an awful situation and they felt nothing trying to get as much money out of me as possible. It was a terrible experience and I will warn everyone I possibly can about this place. Stay away.

Great Team!! Came in for a bummer replacement. Teresa found some used parts which lowered my bill…read more The work was seamless! Just like a new car!!

I took my Subaru Outback for repair after a friend backed into me. They helped me through the…read moreprocess of dealing with her insurance company, getting a rental car, and the repair of my vehicle! They were kind, prompt, and very knowledgeable. My car was returned to me cleaner than when I dropped it off. The repair work comes with a warranty and my car looks great! Concours Elite is definitely my body shop of choice from now on!

I had a small hiccup (curb alert) but they treated me like royalty and were so helpful and…read moreprofessional and accommodating. What more can you ask for. Thank you Randy and crew.

Received a repair check from the insurance company and was injured by rolling on the ground and…read morelaughing hysterically It was the "LOW BALL SPECIAL" Barely over $1k. Randy took over, contacted my ins. Now with over 6k the real work will get done properly. Ins.Co's....scammers. I've only been paying my yearly premiums for over 30 years. WTF? Now I'm feeling even worse for L.A.

Got it handled ahead of schedule. Good communication on status. Staff very pleasant and…read moreprofessional. Looks like new.

First off let me say that everyone here was so nice but also very efficient. Maddie and Amanda…read morehelped me a lot, making sure the job would cover all necessary bases while also being within my budget. Justin was the tech who worked on my car and he did an incredible job. He took care of a lot of framework to make sure things would mount correctly without having to replace anything and exceed my budget. Although the job was initially delayed a week because Justin was out sick, he made up for it with quality of work and even completed the job within the original timeframe! They did an awesome job with the paint and cleaning afterwards because when I picked it up it looked better than when I bought it! While picking up my car I got to chat with Jorge who was responsible for the detailing and he was a really cool guy who's also from OC like me. Overall I did have hesitation when coming to a corporate owned shop, but I'm very happy I did because these guys are super nice and do their job extremely well. Would highly recommend!

Greats service from Nyla and Christian. Very attentive to details and great communication. Awesome…read moreteam for the job!

A disappointing experience: I was told the repair would take…read more5 days, yet I had to check back regularly on its status; finally after another 3 days, (weekend not included), I was notified that it was ready. - When I arrived to pick it up, I found 2 issues, that still needed to be taken care off. - Driving off, radio, clock and right blinker did not work. The driver's side mat is dirty. No calls back with updates even if promised.

There are not enough words to describe the amazing experience I have had with this shop. The…read morecustomer service is on point, the quality of the work is phenomenal. Mike was great with all communication with me and kept me in the loop through the whole process. I couldn't recommend him and his shop enough! If you want great work, professional, communicative this is the shop to come too, I won't be taking my cars anywhere else for body and glass work.

Had a great experience! Mike was very communicative and kept me updated throughout the entire…read morerepair process. Got me in super quickly and had my vehicle fixed faster than other shops I got estimates from. He took the extra time to help explain my insurance coverage and what I should look for in the future. Quoted me a price for parts that ended up costing him more, but still stuck to his original quote which I super appreciated as that is what I had budgeted for. If I need vehicle repair again, I will definitely be back.

One of the reasons I continue to go back to Spencer's Automotive is because they have always been…read morehonest with me and integrity is important. They could have easily sold me on replacing my timing chain, gears and all the parts that it takes to rebuild that area but instead I was advised that it would be best to have the transmission checked out first before spending $2500 to $3000 with them. The car is only worth about $5000 so it wouldn't be worth spending all that money on it to then have the transmission break down on me and I would have to spend another 4-5K. Thank you for honesty!

We really liked the people here and appreciated their honesty and diligence with our vehicle. We…read morewould highly recommend this business to friends and family. Excellent service, excellent quality, excellent value.