Absolutely the worst service and the staff are complete liars. Not only did they screw up our…read morepaperwork with our bank by putting the incorrect VIN# of the boat trailer (twice) but most recently we took our new boat in for its 20 hour service, due bill and warranty items to get fixed. They had our boat for 1-1/2 months with absolutely zero communication from them and then lied about fixing our warranty issues. At this point I'm not even sure they completed the 20hr. Service that we paid for. Our warranty issues weren't minor, we lost all steering on our 24' pontoon boat out in the middle of the lake due to their original install being improper. Then had the audacity to lie and say they fixed it knowing full well they didn't and putting our family in danger once we launched in the water. I would never recommend anyone to do business with Auburn Outboard Marine.

I want to love and support this place but they make it difficult. It started in December of 2022…read morewhen I was shopping for a brand new boat. I was interesting in looking at an RH but I couldn't get a call back. Instead shops in. Washington were the only RH dealers to call me back. I ended up buying a 2023 boulton. Then fast forward to middle of 2023 and I needed my Honda motors serviced. First they were over a month out due appointments and then said I had to drop it off for at least a week, and they'll get to it when they are free. I called Bucks Outboards and they laughed. I brought it in the following week and had it back same day. Fast forward again to July 13th of 2024. I called about a new prop for my Honda kicker. I provided the size and pitch needed as well as exact motor. I was told they had it, so I took the 25 minute drive there. Once there I found out it was the wrong prop. He then looked up the correct one and said he could order and it would take 3-4 days unless in backorder. However he "going to lunch" so he wanted my info and would order it later that day. I asked for a call when it was ordered and he (the owner I'm assuming) said ok. Well it's now July 22nd and I never got a call back. So once again, I called bucks outboards to order the prop. I've heard a few other horror stories from people trying to get service done as well. It's sad, small businesses like this need our support but they just don't want it. Bob is simply out of the loop it appears. I've given this place almost a half dozen chances plus almost 60plus k in cash for a boat. I feel this is an ample amount of opportunities to determine this place had bad service all around. If you need anything serviced on a honda, just use bucks. If you need something installed local, use bucks, Boat MD or better yet take it to Doug Philpott

My tachometer on my Yamaha boat was throwing an error that I needed an O2 sensor, I replaced it and…read morewas getting a different error and could not clear it. Made an appointment with Mike the service manager. Day of appointment it was raining and Mike let me bring it the following day. They cleared the codes with their YDS tools and replaced the spark plugs. Thank u Mike for providing great customer service and honest repair service. We r back on the river.

I inquired about a part, then spoke to Mike who just came off as bothered the moment he got on the…read morephone. Instructed me on how to ask questions when Inquiring for parts. Then stated they don't sell parts for my boat and I could have never bought a part from this business because they don't sell them and there was no more he can help me with (I've been here before for parts on my stern drive). I've had better experiences here in the past but this recent one just wasn't it.

Every once in a while I have interactions and experiences that make me want to highlight and share…read morebusinesses that I feel go above and beyond taking care of their customer. I felt this way about Mello so I wanted to share my experience in this review and hope others give them a chance and come away feeling the same way I did. I stumbled upon this place during my search for a used wake surf boat. They were listing a used Calabria boat that I went to go check out. We were greeted by the owner Sally and we got to talking about wake surf boats in general. She spent about 30-45 min with us talking about her history, wake surf boats and telling us about the Centurion boats that she sells. Since I had never owned a wake surf boat before she gave us some really good info and insight into what makes a good surf boat and why Centurion was one of the top manufacturers. We left knowing we had to do more research which I did. Fast forward a year later, I ended up getting a used centurion wake surf boat. My point is I would have never thought about a Centurion boat until speaking with Sally, and we really appreciated her time and knowledge on the subject. We certainly don't have new boat money but we never felt dismissed or judged or made to feel less important because we weren't there looking at new boats. We also never felt like Sally was pushing us to Centurion or a specific direction. She was certainly highlighting why she felt the Centurion boats were the best, but I did my own research and eventually came to the same conclusion. I felt like the Centurion boats were high quality builds and they were the ones that started the whole wake surf boat build. I just recently dropped off my boat to Mello Marine to have them service it and add some features to it. It's not the closest shop (2 hrs away) but it's the one I felt most comfortable with and trusted. I first spoke with Luke who was great and helpful on the phone and I have since been dealing with Ricky. Everyone I have encountered at Mello Marine has been great, helpful, courteous, and professional. I have been genuinely impressed and pleased in all my interactions with this family run operation. So far, I have had great experiences with this shop and I have no doubt it will continue. I like to say Sally brought us back to Mello. Ricky made sure we're staying with Mello. To all the good people at Mello, keep up the good work and thank you!

Why have appointments for decontamination if they are not honored, waited over an hour past my…read moreappointment. waste of time bad management.

When we order, we ordered takeout for four or five people at work and they always serve it hot and…read morefresh and the flavor is amazing

Once again C & C Marine got my boat running in perfect condition…read more Jeremy takes great care to keep my boat running so I can fish the California delta. He is definitely the best boat mechanic. in northern california. Perfect again, Thanks Jeremy

They turned our vacation disaster around. After driving many hours we were turned away at Folsom…read moreLake because we had not been inspected for golden mussels. We were able to get an appt on a Saturday morning and get on the lake less than an hour later. Totally worth the drive, super friendly and accommodating, educated us on the mussel issue and we got a great new hat. Great customer experience.

brought our boat here for the state required inspection. Great service! Locally owned they have an…read morein-house mechanic and will be expanding a new showroom and boat supplies in Future. Just made an appointment to have our boat tuned up with their mechanic highly recommend them.

I had a very tricky problem with the electronics on my 26' sailboat on Lake Tahoe that was hard to…read morediagnose. Billy did some research on the electronics before he arrived, and then worked with a local tech to step through different tests. By process of elimination, he determined it was a failing cable inside the mast that we were able to bypass and fix. The instruments are now working.

Bill is very personable,and knows his stuff, i had a nmea 2000 issue that i couldnt figure out,…read moreworked on it for over five days, finally took it to bill and he had it figured out in nothing flat, works perfectly now, can't say enough about him, if i have any future problems, my boat will only go to him , thanks again bill

From the fantastic demonstration with Justin, the very pleasant final purchase of our new X23 with…read moreBill, to the awesome training with Lysle at The Water Sports Farm, to the white gloved service with Mike T, the prompt customer service with Mike N & Kelly, to the exceptional service with James, our experience with NorCal MasterCraft all together overall has been outstanding - 5 Stars They follow through with their commitments, their techs are brilliant, the quality of service is top notch. They listen and take care of us. Our X23 is SOLID. It is a head turner. We get compliments every day on the water. This boat operates and fine tunes waves so well, we absolutely love our boat and surfing sessions. Family, friends, guests, are always stoked. Thank you for the exceptional experience.

I am the original owner of a 2000 Prostar205, The boat has been great. But I recently contacted…read morethis dealer to locate a part for it and it was just ridiculous. The parts guy, Wilson, is nice, however they were unwilling to locate a part for the boat because it is older. Basically, I was told I am on my own to try to get a part for the boat. I asked him what would happen if the boat was in there for service. Would they just keep it there for weeks, find the problem, then send you home without it being fixed because they were too lazy to get the part? As it turns out, this is a common part and still available. I was able to just research it online and find it, but it seems like as a dealer, they should just not throw you under the bus. I would not recommend this dealer to any MasterCraft owner. I have called MasterCraft in Vonore, TN to discuss this situation with them.

The mechanic Jeremy at C & C marine in Newcastle is the absolute best. I have been dealt with…read morefairly and honestly. Whenever I have taken my boat to the Newcastle C & C marine location to Jeremy he is best mechanic in the area. I drive from Elk Grove and I would not take it to anyone else but Jeremy at C & C Marine in New Castle. Jeremy is all business and takes care of whatever needs to be done. Thank you Jeremy and C & C marine

From the owner: Specializing in: - Outboard Motors…read more- Boat Maintenance & Repair - Boat Dealers - Boat Equipment & Supplies - Fishing Tackle - Outboard Motors-Repairing

Now Tommy's boats. 100% absolute trash. I'm glad they are going out of business and no longer able…read moreto sell or repair boats. They had my boat for a total of 8 months and couldn't complete repairs properly. Go to Mellow or find a guy at Home Depot to do the repairs. Far better than these clowns.

The service center here does not pay attention to detail. I brought my boat in for a basic annual…read moreservice and they managed to mess that up. They for got to check the oil filter before installing causing all the oil to drain from the engine. This error was major considering we tried turning on the boat. When we checked the engine compartment we noticed all the oil at the bottom of the engine. You can see that the oil stick has no oil. Also, when we brought the boat back they did a mediocre job cleaning up the mess leaving oiled hand prints on the upholstery. We tried contacting the owner but no call back. Go buy your boat somewhere else considering you will need to service it here if you buy it here. Not even an apology or credit for their mistake. This experience was not pleasant from the start. They act as if they don't need your business. I never had this problem at their Stockton store. The unfortunate part is that the owner was made aware of this but no response. You decide if this is the service you want after spending big money on your boat.