Me and my husband went to visit this place to buy our first fishing boat. We came in around 1pm and…read moreinside the warehouse we noticed two gentlemen look like eating their lunch. One of the guy kinda acknowledge us but proceeded to eating their sandwich and watching Tv. The other guy didn't say anything at all. The guy who kinda acknowledge us said to help ourselves to look around. We were both shocked . So we did look around. Finally, the guy (I think he's the manager) stood up and talk to us, and my husband says "I have no clue what kinda of fishing boat I should get" and he said "Just go on YouTube and what you like" lol . My husband was trying to ask for help but still insist to go to YouTube and go to the boat site to figure out what he likes for different options and they can order it for him. We are looking for some direction and customer service and what we have experienced at this place was we felt like we are a bother to them and not wanting to sell a boat. We are both so confused when we left. So, we drove to West Coast Boat center in Rocklin. We were welcomed and they took the time to show the features online to us and right there and then we bought the boat. We felt both welcome and willing to help us at least have a good conversation and effort to find what we are actually looking for even if it is online.

When we order, we ordered takeout for four or five people at work and they always serve it hot and…read morefresh and the flavor is amazing

We experienced good service when they were open. I wanted to share that I learned today from Mike…read morethat they have retired and are closing the shop.

Absolutely the worst service and the staff are complete liars. Not only did they screw up our…read morepaperwork with our bank by putting the incorrect VIN# of the boat trailer (twice) but most recently we took our new boat in for its 20 hour service, due bill and warranty items to get fixed. They had our boat for 1-1/2 months with absolutely zero communication from them and then lied about fixing our warranty issues. At this point I'm not even sure they completed the 20hr. Service that we paid for. Our warranty issues weren't minor, we lost all steering on our 24' pontoon boat out in the middle of the lake due to their original install being improper. Then had the audacity to lie and say they fixed it knowing full well they didn't and putting our family in danger once we launched in the water. I would never recommend anyone to do business with Auburn Outboard Marine.

We all know what BOAT stands for - Bust…read moreOut Another Thousand . Hey it's a lifestyle and you got to pay to play , so deal with it . That said what really made me happy was 2 very important points. First of all they beat thier competition by over $20.00 . And second , I called for parts availability at 4:15 Friday afternoon . Mike the owner stayed late so I would have time to drive up and get the parts I needed. Price , value and service is what makes them worth the drive. And I'll toss in a couple of extras. Very approachable and exsteamly knowledgeable staff . So if your going for the boating life

amazing work and affordable price. My boat looks amazing and is running like brand new.read more

They turned our vacation disaster around. After driving many hours we were turned away at Folsom…read moreLake because we had not been inspected for golden mussels. We were able to get an appt on a Saturday morning and get on the lake less than an hour later. Totally worth the drive, super friendly and accommodating, educated us on the mussel issue and we got a great new hat. Great customer experience.

brought our boat here for the state required inspection. Great service! Locally owned they have an…read morein-house mechanic and will be expanding a new showroom and boat supplies in Future. Just made an appointment to have our boat tuned up with their mechanic highly recommend them.

My tachometer on my Yamaha boat was throwing an error that I needed an O2 sensor, I replaced it and…read morewas getting a different error and could not clear it. Made an appointment with Mike the service manager. Day of appointment it was raining and Mike let me bring it the following day. They cleared the codes with their YDS tools and replaced the spark plugs. Thank u Mike for providing great customer service and honest repair service. We r back on the river.

I inquired about a part, then spoke to Mike who just came off as bothered the moment he got on the…read morephone. Instructed me on how to ask questions when Inquiring for parts. Then stated they don't sell parts for my boat and I could have never bought a part from this business because they don't sell them and there was no more he can help me with (I've been here before for parts on my stern drive). I've had better experiences here in the past but this recent one just wasn't it.

Bill goes above and beyond to make sure that his customers are satisfied even will at times meet…read morethem at odd hours be able to overlook their inventory, we truly appreciated that .we want to take our time out to say thank you Bill and we can't wait to get a boat on the water.

Bill is a great guy.... Took care of every aspect of selling a boat! He is fair to the seller and…read morethe buyer! Great experience overall and if I were to ever buy another boat in the future.... Bill will be my first call!

I have come in here multiple times to pick up parts for my boyfriends boats and they have always…read morebeen very friendly! You know it's bad when they start to recognize you, ha! My boyfriend will call or text their office number with the items they need and they will be ready by the time I get there to pick up. They have amazing customer service and fair prices on the parts they sell. There is even a cute little doggie to run away from you. We haven't had any work done on the boats here but for purchasing supplies, I can safely say 5 stars.

Great experience with Cal's Marine! I Inquired about a fuel pickup tube, they had it in stock, I…read morepicked it up and I was at the lake before noon! Will definitely be a returning customer for all my boat needs.

First time customer. They are booked up so do plan ahead and I can see why. Super knowledgeable,…read morevery nice, quality work, great communication, reasonable prices. Only place I will go now for my boat serviced.

Found issue two other mechanic in Reno could not that was a simple cable replacement and not more…read moreexpensive other things I tried elsewhere. They also handled 2 other issues with ease that others could not. Cannot recommend them enough. Boat stored in a very safe place and covered if outside in locked yard. They had a solution for me to drop off and pick up my boat on Saturday even though they are not open then.

The only thing I can say is if you have a motor that needs to be worked on for your boat any size…read more M&M marine is the best.

I contacted M & M 3 weeks before I was to leave on a house boat trip for what I was told was a "…read moreBasic Repair " by their technician. They assured me the boat was an easy fix and that I should drop it off 2 weeks later, on Monday May 30th, and it would be ready for pick up on that Friday, 2 days before I was to leave on my trip. I dropped the boat as planned and when I re-visited on weds was told by their technician that the boat would be ready for pick up on Friday as promised. When I returned to pick up the boat on Friday, I was told by the technician they didn't even touch the boat and I was out of luck. The technician blamed it all on the owner Todd. This is an unethical business owner and they strung me along for 3 weeks and never even looked at the boat . They all knew I had a family trip planned but literally they lied to me, strung me along and laughed when I arrived to picked up the boat. NEVER EVER bring your boat to M & M. The worst customer service and ethics I've witnessed from a local business. All they had to do when I first approached them was tell me they didn't have time and I would have made other arrangements. And than they lied again when I inquired mid week if the boat was on track. This is an unethical business. Don't get stung like I did!!

Now Tommy's boats. 100% absolute trash. I'm glad they are going out of business and no longer able…read moreto sell or repair boats. They had my boat for a total of 8 months and couldn't complete repairs properly. Go to Mellow or find a guy at Home Depot to do the repairs. Far better than these clowns.

The service center here does not pay attention to detail. I brought my boat in for a basic annual…read moreservice and they managed to mess that up. They for got to check the oil filter before installing causing all the oil to drain from the engine. This error was major considering we tried turning on the boat. When we checked the engine compartment we noticed all the oil at the bottom of the engine. You can see that the oil stick has no oil. Also, when we brought the boat back they did a mediocre job cleaning up the mess leaving oiled hand prints on the upholstery. We tried contacting the owner but no call back. Go buy your boat somewhere else considering you will need to service it here if you buy it here. Not even an apology or credit for their mistake. This experience was not pleasant from the start. They act as if they don't need your business. I never had this problem at their Stockton store. The unfortunate part is that the owner was made aware of this but no response. You decide if this is the service you want after spending big money on your boat.