First time customer. They are booked up so do plan ahead and I can see why. Super knowledgeable,…read morevery nice, quality work, great communication, reasonable prices. Only place I will go now for my boat serviced.

Found issue two other mechanic in Reno could not that was a simple cable replacement and not more…read moreexpensive other things I tried elsewhere. They also handled 2 other issues with ease that others could not. Cannot recommend them enough. Boat stored in a very safe place and covered if outside in locked yard. They had a solution for me to drop off and pick up my boat on Saturday even though they are not open then.

My tachometer on my Yamaha boat was throwing an error that I needed an O2 sensor, I replaced it and…read morewas getting a different error and could not clear it. Made an appointment with Mike the service manager. Day of appointment it was raining and Mike let me bring it the following day. They cleared the codes with their YDS tools and replaced the spark plugs. Thank u Mike for providing great customer service and honest repair service. We r back on the river.

I inquired about a part, then spoke to Mike who just came off as bothered the moment he got on the…read morephone. Instructed me on how to ask questions when Inquiring for parts. Then stated they don't sell parts for my boat and I could have never bought a part from this business because they don't sell them and there was no more he can help me with (I've been here before for parts on my stern drive). I've had better experiences here in the past but this recent one just wasn't it.

Every once in a while I have interactions and experiences that make me want to highlight and share…read morebusinesses that I feel go above and beyond taking care of their customer. I felt this way about Mello so I wanted to share my experience in this review and hope others give them a chance and come away feeling the same way I did. I stumbled upon this place during my search for a used wake surf boat. They were listing a used Calabria boat that I went to go check out. We were greeted by the owner Sally and we got to talking about wake surf boats in general. She spent about 30-45 min with us talking about her history, wake surf boats and telling us about the Centurion boats that she sells. Since I had never owned a wake surf boat before she gave us some really good info and insight into what makes a good surf boat and why Centurion was one of the top manufacturers. We left knowing we had to do more research which I did. Fast forward a year later, I ended up getting a used centurion wake surf boat. My point is I would have never thought about a Centurion boat until speaking with Sally, and we really appreciated her time and knowledge on the subject. We certainly don't have new boat money but we never felt dismissed or judged or made to feel less important because we weren't there looking at new boats. We also never felt like Sally was pushing us to Centurion or a specific direction. She was certainly highlighting why she felt the Centurion boats were the best, but I did my own research and eventually came to the same conclusion. I felt like the Centurion boats were high quality builds and they were the ones that started the whole wake surf boat build. I just recently dropped off my boat to Mello Marine to have them service it and add some features to it. It's not the closest shop (2 hrs away) but it's the one I felt most comfortable with and trusted. I first spoke with Luke who was great and helpful on the phone and I have since been dealing with Ricky. Everyone I have encountered at Mello Marine has been great, helpful, courteous, and professional. I have been genuinely impressed and pleased in all my interactions with this family run operation. So far, I have had great experiences with this shop and I have no doubt it will continue. I like to say Sally brought us back to Mello. Ricky made sure we're staying with Mello. To all the good people at Mello, keep up the good work and thank you!

If I could give six stars, I would!!!! Ricky and the service team make the impossible possible…read more They fit us in last minute to save our holiday weekend. We are so thankful for the high level of service and flexibility. Thank you guys!!!!!!

Amazing service bring my boat there all the time as they are professionals and they have service my…read moreboat that is older for the past 20 years. Highly recommended!

I am trying to find a place that can work on 2017 Yamaha Jet boat. The person who took the call…read morewas very pleasant and said she would have Andy call back. Andy called and we talked about YDS 1.33 and the newer version diagnostic software. He was extremely friendly and shared his knowledge. They cannot work on my boat however if they had the expertise for your boat, I would take it there.

Bill goes above and beyond to make sure that his customers are satisfied even will at times meet…read morethem at odd hours be able to overlook their inventory, we truly appreciated that .we want to take our time out to say thank you Bill and we can't wait to get a boat on the water.

Bill is a great guy.... Took care of every aspect of selling a boat! He is fair to the seller and…read morethe buyer! Great experience overall and if I were to ever buy another boat in the future.... Bill will be my first call!

First of all, they support the things I like - fishing derbies, Int Sportman's Expo, etc. Went…read morethere with my buddy who just bought and had installed a new outboard. These guys are pros! Been to a few repair places that looked like junkyards and the proprietor's made you feel like you had some time with them. These guys are all about providing the best experience for the boat owner. No upselling. No attitude. They've clearly invested in being the best and it shows. We live in San Bruno, but don't mind making a bit of a drive for service because it will be done right, on time, etc. So glad that they are here.

The entire sale was pleasant, easy and the staff are very nice…read more I've had the boat now for 2 weeks, and love it. There is some issues that anything new comes up, not worried it won't get corrected, all in all I'm satisfied.

We bought our boat about 8 years ago. Recently we had a leaf spring snap in half while towing our…read moreboat. Our trailer (Karavan) uses a leaf size that no one carried. We even went to the custom spring shop on near power inn to have one made to fit. They were unable to make on. I finally gave these guys a call to help me locate the part. Not only did they find the correct part I needed they also sent me a replacement wheel fender cover as the leaf spring broke that when it snapped. The best part was it was all replaced free of charge!!! I forget the name of the gentleman who helped me over the phone but he was super helpful and friendly. Submitted a request to the trailer company regarding my concern, and even called the following week to make sure I was all taken care of. Top notch customer service!!! Highly recommended.

it was the worst service ever done it could've been life-threatening the work they did to my boat…read more It was leaking water through the back of the boat leaking gas and we out in the Delta. thank God for my trolling motor. I wish we could post pictures and videos.

We experienced good service when they were open. I wanted to share that I learned today from Mike…read morethat they have retired and are closing the shop.

Absolutely the worst service and the staff are complete liars. Not only did they screw up our…read morepaperwork with our bank by putting the incorrect VIN# of the boat trailer (twice) but most recently we took our new boat in for its 20 hour service, due bill and warranty items to get fixed. They had our boat for 1-1/2 months with absolutely zero communication from them and then lied about fixing our warranty issues. At this point I'm not even sure they completed the 20hr. Service that we paid for. Our warranty issues weren't minor, we lost all steering on our 24' pontoon boat out in the middle of the lake due to their original install being improper. Then had the audacity to lie and say they fixed it knowing full well they didn't and putting our family in danger once we launched in the water. I would never recommend anyone to do business with Auburn Outboard Marine.