First time customer. They are booked up so do plan ahead and I can see why. Super knowledgeable,…read morevery nice, quality work, great communication, reasonable prices. Only place I will go now for my boat serviced.

Found issue two other mechanic in Reno could not that was a simple cable replacement and not more…read moreexpensive other things I tried elsewhere. They also handled 2 other issues with ease that others could not. Cannot recommend them enough. Boat stored in a very safe place and covered if outside in locked yard. They had a solution for me to drop off and pick up my boat on Saturday even though they are not open then.

If I could give six stars, I would!!!! Ricky and the service team make the impossible possible…read more They fit us in last minute to save our holiday weekend. We are so thankful for the high level of service and flexibility. Thank you guys!!!!!!

I have made several attempts to call Mello Marine. Messages were left, emails were sent and…read morereceived ZERO response. Several people recommended going to the location in Easy Bay for service because of the same experience they are receiving from Mello Marine. I am only speaking on behalf of the service department ONLY.

Amazing service bring my boat there all the time as they are professionals and they have service my…read moreboat that is older for the past 20 years. Highly recommended!

I am trying to find a place that can work on 2017 Yamaha Jet boat. The person who took the call…read morewas very pleasant and said she would have Andy call back. Andy called and we talked about YDS 1.33 and the newer version diagnostic software. He was extremely friendly and shared his knowledge. They cannot work on my boat however if they had the expertise for your boat, I would take it there.

Bill goes above and beyond to make sure that his customers are satisfied even will at times meet…read morethem at odd hours be able to overlook their inventory, we truly appreciated that .we want to take our time out to say thank you Bill and we can't wait to get a boat on the water.

Bill is a great guy.... Took care of every aspect of selling a boat! He is fair to the seller and…read morethe buyer! Great experience overall and if I were to ever buy another boat in the future.... Bill will be my first call!

First of all, they support the things I like - fishing derbies, Int Sportman's Expo, etc. Went…read morethere with my buddy who just bought and had installed a new outboard. These guys are pros! Been to a few repair places that looked like junkyards and the proprietor's made you feel like you had some time with them. These guys are all about providing the best experience for the boat owner. No upselling. No attitude. They've clearly invested in being the best and it shows. We live in San Bruno, but don't mind making a bit of a drive for service because it will be done right, on time, etc. So glad that they are here.

The entire sale was pleasant, easy and the staff are very nice…read more I've had the boat now for 2 weeks, and love it. There is some issues that anything new comes up, not worried it won't get corrected, all in all I'm satisfied.

We bought our boat about 8 years ago. Recently we had a leaf spring snap in half while towing our…read moreboat. Our trailer (Karavan) uses a leaf size that no one carried. We even went to the custom spring shop on near power inn to have one made to fit. They were unable to make on. I finally gave these guys a call to help me locate the part. Not only did they find the correct part I needed they also sent me a replacement wheel fender cover as the leaf spring broke that when it snapped. The best part was it was all replaced free of charge!!! I forget the name of the gentleman who helped me over the phone but he was super helpful and friendly. Submitted a request to the trailer company regarding my concern, and even called the following week to make sure I was all taken care of. Top notch customer service!!! Highly recommended.

it was the worst service ever done it could've been life-threatening the work they did to my boat…read more It was leaking water through the back of the boat leaking gas and we out in the Delta. thank God for my trolling motor. I wish we could post pictures and videos.

We experienced good service when they were open. I wanted to share that I learned today from Mike…read morethat they have retired and are closing the shop.

Absolutely the worst service and the staff are complete liars. Not only did they screw up our…read morepaperwork with our bank by putting the incorrect VIN# of the boat trailer (twice) but most recently we took our new boat in for its 20 hour service, due bill and warranty items to get fixed. They had our boat for 1-1/2 months with absolutely zero communication from them and then lied about fixing our warranty issues. At this point I'm not even sure they completed the 20hr. Service that we paid for. Our warranty issues weren't minor, we lost all steering on our 24' pontoon boat out in the middle of the lake due to their original install being improper. Then had the audacity to lie and say they fixed it knowing full well they didn't and putting our family in danger once we launched in the water. I would never recommend anyone to do business with Auburn Outboard Marine.

Jason pretty much played me for months and I was just stuck waiting for him and all his false…read morepromises. I'd say Jason is a normal person and easy to talk to but he is completely unorganized and unprofessional as a business person and I have no clue how he stays in business. Good luck reaching him on his business line as he almost never answers it and the voice mail was always full when I called it. The few times he did call me it was always from other numbers, a couple times my caller ID for the number showed a woman's name but luckily I still picked up to hear his latest excuses. In my first experience I could never reach anyone when I'd call the business line during business hours. But his shop is really close to my house so I just drove over one day and there he was. I needed the family boat looked at, he told me to come back in a week and drop my boat off first thing in the morning on a Wednesday. I showed up right at the appointment time he set, 9am when they open but Jason was nowhere in sight. I tried to call him but he was obviously not there yet. Sent a text to the woman's phone but he never responded. So I waited... he ended up showing up somewhere between and hour and hour and a half after start if business. Bad sign but I know shit happens. He seemed really excited to get me "Back on the water" as it was still prime summertime in the middle of July. I left my boat and he inspected it that day. I think his assessment was likely correct. He charged me around $300 for the inspection but told me he would hook me up on the actual repair. Parts needed to be ordered. I agreed. He acted super weird about ordering parts telling me that I better show up for service and not leave him with these parts. I offered a deposit and he passed saying that I seemed like a trustworthy person. At this point I would receive almost no communication or updates from Jason. I had to basically drive to his shop once a week and hope to catch him. It took around a month for him to get parts. Occasionally he couldn't remember who I was and had to go through his hand written notes to find my information, no computer. Once parts were in he told me he couldn't do the job by himself and was waiting for his one staff member to start coming back to work. Lots of excuses. He did finally text me one time in late September and said his guy should be coming back soon and he could do the job in a couple weeks. I asked for a set date and he responded probably in November. On October 31st I asked him for an update but he never followed up. On November 1st I asked again, no response. Keep in mind he had my contact information regardless of whose phone he was using. I got sick of showing up to his shop randomly just to hear excuses. So for about 6 months he got nothing done. When he first inspected my boat he took apart several parts and left them on the floor of my boat. I asked if he forgot to put them back and he said don't worry I'll have it all fixed soon. Parts are still not where they belong. At the end of the day Jason is a poor businessman and does not communicate with his customers. He left me high and dry and now I'm forced to go somewhere else and pay all over again for an inspection fee and still have not had any work completed. Bums like this do not deserve your business. I advise to avoid. Being charged an inspection fee and pushing off repair for half a year is basically stealing from customers. Time is valuable and this man wasted mine without cause or concern.

Jason is a scam artist. Don't be fooled by his smile. He worked on a 4-seater jetski, and it…read moreautomatically kept flipping over in the water. His answer was you're not turning it correctly. A huge 4-seater Jet ski shouldn't flip over while only driving 5 miles per hour. Who knows what he did to it. He also mentioned if anyone tries to sue him, Ultimate Motor Sports has full time lawyers that are his family members. Who knows how many people he's done this to. Last year he had so many bad reviews (including mine) that he somehow got removed. That's why all you see is the same 8 good reviews. Must be the lawyer thing he refers to. Jason and Ultimate Water Sports will definitely put you and your loved ones in danger by working on your water sports. Beware and be safe!