They gave me the $22,000 they told me online and there was no games after they looked at my car…read more That is the only reason I am giving two stars. The rest of the trip was a headache because of my car registration. My renewal was due Sunday 8/2 and I sold the car Monday 8/3. The DMV lets you pay on the next business day when the due date is on a weekend so there is no penalty. I called CarMax and told them about this. The person on the phone said a manager approved it and put a note in my system file. But when I was at the Norco store they did not care what the phone person told me. We argued and they pretty much accused me of lying about my registration. The DMV notice says due date, not expiration. I read those as two different things. The store insisted the due date was the expiration and acted like I made something up. It is pretty bad to question a customer's honesty over confusing DMV wording instead of just clearing it up. Then they made me pay the $337 annual renewal out of pocket before they would buy my car. They gave me a lecture about ethics saying they can not pass that cost to the next buyer. But do the math. I paid for a full 12 months of registration and the car goes on their lot with paid tags, so the next buyer gets that benefit. CarMax did not give me any extra money on my payout for it. That's just CarMax getting a $337 asset for free while hiding behind ethical condescending language. The price was good and the inspection was fine but the communication was really bad. If the phone rep says one thing the store needs to honor it, and they should skip the moral lecture while they take your money.

I dislike leaving negative reviews, but parents buying their teens first car, deserve to know about…read moremy experience with CarMax Norco. I purchased an $18,000 2018 Toyota Corolla for my 17-year-old daughter because safety was my top priority. I immediately noticed that all four tires were low on tread, and the front driver's tire appeared to have what looked like exposed wire, but was determined to be damaged. Multiple associates inspected it, yet I was repeatedly told it only had "sun damage" or "heat damage" (which to them was common, but still dangerous according to my research) --and still met CarMax's standards. I asked that the tires be replaced, but management refused. After multiple discussions and several inspections, the best they would offer was replacing just one front tire, even though I was told their own policy is to replace front tires in pairs. I ultimately had to pay $115 out of pocket for the second front tire myself. They could have easily paid for 4 tires to cover their liability, and also as a customer courtesy. After spending $18,000 on the vehicle, purchasing a $2,800 MaxCare plan, financing the balance with my outside financing, and putting $6,200 down, I don't think it's unreasonable to expect safe tires on a vehicle being sold to a family with a new teenage driver, who plans on driving to work, school, and to help run errands with her elderly grandmother. My salesman and several associates were kind, professional, and genuinely tried to help (that's why the rating is a 2 when it should be 1 star). Unfortunately, the manager who made the final decision showed little flexibility or concern for the safety issues I raised. This was my third CarMax purchase, but it will be my last. Before buying here, carefully inspect the tires and don't assume they'll replace them simply because they technically meet minimum standards. In my experience, a traditional dealership offers more room for negotiation and a greater willingness to work with customers when legitimate safety concerns arise. I'm sure nothing will come out of this. It's simply a way of warning others about the subpar service that I received in reference to this situation. When you walk away from a purchase like this, you want to feel confident about that purchase. Unfortunately I did not feel that way. ** This is simply documentation for future reference.

A bought a GMC Terrain bcuz my car was totaled and needed a new car. The car was clean and felt…read morebrand new. Michael was my sales rep and was very professional, nice, explained everything and the whole process was simple and a lot quicker than l thought. The whole experience was great no complaints whatsoever. Thank you for making this painless and simple. Highly recommend

I purchased a Tesla from California Motor Trade in Norco (2000 Hamner Ave) and worked with a…read moresalesperson named Keith. During the purchase process, I was told that a missing trunk piece for the vehicle would be provided after the sale. Unfortunately, since completing the purchase, I have not received the part. I've followed up several times but have not been able to get a clear resolution. The experience has been frustrating because this was something that was discussed at the time of the sale. I'm sharing my experience so other buyers know to make sure any promises or agreements are clearly documented and completed before finalizing a purchase. Based on my experience, I would encourage others to ask detailed questions and ensure everything is handled before leaving the dealership.

I was referred to CarStub by my boyfriend, who had previously used them to sell a couple of older…read morevehicles, so I decided to give them a try when it was time to sell mine. As a nice bonus, CarStub also honored their referral program and gave him a $50 gift certificate for referring me. One of the biggest advantages for me was the convenience. As someone with a busy schedule, I appreciated that they came directly to me rather than requiring me to drive somewhere and spend hours waiting around. It made the entire process much easier to fit into my day. After providing some basic information over the phone, I scheduled a convenient time for them to come out and inspect the vehicle. Robert reached out ahead of time to let me know he was running earlier than expected, which I appreciated. Once he arrived, he took the time to explain the process and perform a thorough inspection. There was no pressure or hard-selling involved. If you have a realistic price range in mind, the negotiation process is straightforward and respectful. After agreeing on a price, we completed the paperwork on the spot, and I received payment the same day while arrangements were made to pick up the vehicle. What stood out most was the customer service. Robert needed one additional document after the sale and was willing to work around my schedule, even returning the following Monday to make the process as convenient as possible. Selling a car can often be stressful, but this experience was refreshingly hassle-free. Between the mobile service, same-day payment, and attentive customer service, I can see why they came highly recommended. If I ever need to sell another used vehicle, I wouldn't hesitate to work with Robert and the CarStub team again.

So quick! fast and easy. In search of getting the best…read moreoffer on my car and came across Car Stub by Inspector Adrian Flores. He was very professional and we countered the offer- after making a call it was a success! Thank you Adrian our family appreciates you and will be in contact for our future car needs. He explained they also take Leased and financed cars. Thank you Carstub. By the way, the come to you! And pick up next Day. We are located in San Bernardino, CA

I'll never buy a car from another dealer. This was the best car buying experience I've ever been…read morethrough. I felt like they held my hand through the whole process and I felt so comfortable with the integrity and honesty shown. I've been looking for a specific car and I'm so glad I found inland auto exchange because they found it for me. Joey the owner was very knowledgeable about so many different makes and models and years. His warranty was so inexpensive and I will never buy another car from anyone ever again. I highly recommend inland auto exchange.

I recently bought a 2003 4runner from IAE, first Joey is a great person , then he's a super…read moresalesman. Second the car he sold me was very clean and well maintained, it was exactly what i was looking for , it took me awhile to find the right one.Third during the warranty period , any issue was professionally addressed . I highly recommend IAE , for your peace of mind car buying experience...

Best car selling experience! If you need to sell your car and want a fair & hassle free experience,…read morethis is the way to go. We called Javier in the afternoon he gave a price for my Tesla Model Y over the phone and by the evening came by to my house with his wife Abby with the check and to pick up the car! The price was fair and more than I was being offered for a trade in. Javier was referred to us by friends and neighbors that also had great experiences. They can also assist with buying vehicles, if you have something specific in mind call them and they can help you out! Will even deliver the car to you. New way of doing business that makes sense! Who has time to haggle for hours at a dealership?!

Extremely quick and fair. No haggling, handled everything I…read morerequested. Highly recommend!

We just completed our third lease with Rudy, and after working with him for nearly six years, the…read moreexperience continues to be exceptional. Rudy makes the entire process incredibly easy and seamless. He does the research, helps you find the right vehicle, works to find the best possible deal, and gives you all the information you need to make a well-informed decision. He's extremely patient, thorough, and genuinely focused on making sure you're happy with the outcome. One of the biggest benefits of working with Rudy is having a knowledgeable professional on your side when dealing with dealerships. He understands the process, knows what to look for, and provides honest insight and guidance throughout the entire transaction. The fact that we've now leased three vehicles through Rudy speaks to the trust he builds with his clients and the consistency of his service. If you're looking to lease or purchase a vehicle and want someone knowledgeable, trustworthy, patient, and truly focused on getting you the best deal, I highly recommend Rudy.

Looking for a new car? Look no further. Contact Rudy at South Coast Auto Brokers!!…read more After sending an inquiry on Yelp, I received a response in less than 10 minutes. Rudy asked me to submit my vehicle inquiry and specifications on his company website and once I did, Rudy went straight to work. He worked diligently throughout the day, contacting his network of dealerships and kept me in the loop. He found the perfect car with every option I asked for. Matter of fact, the car was optioned even better than what I asked, all within my budget. By 7pm that evening, I was able to get my wife into her new Lexus RX350. My wife loves her new ride. Happy wife = happy life. Thank you Rudy for everything. You have definitely earned a lifetime client. Will be reaching out again for my next car purchase.

My experience at premium autos great from finish to start the finance person Matthew was great,…read morewould definitely recommend these guys

I can't thank Mat enough! He went above and beyond to help us get into the car WE WANTED! Worked…read morewith our downpayment and our credit score (which wasn't the best) definitely coming back for our next purchase! Did I mention they're loaded with cars? This is a must shop location! This is NOT AN AI POST!

Jonathan from AutoXit was extremely pleasant to work with from start to finish of selling my car…read more It's my first time doing anything like this as I've always traded in or sold my cars directly at a dealership, so obviously thoughts of legitimacy arose. The TLDR: this is legit and the process was better/faster than going through a dealer. Highly recommend! I'm located in NorCal but Jon made it happen by booking a flight basically the next day upon the sale agreement. Communicated with me through the entire process which was comforting to know that this was real and that I could trust him. Unlike going through a dealership, this process was made extremely easy and almost effortless. Explained all the docs I was signing, allowed an opportunity for me to retain copies of the docs, and made the whole transaction super smooth. Check was already made out to me and given to me during the transaction. Jon is a super chill guy and easy to talk to, but make no mistake he gets the job done and makes you feel confident in your decision to work with him. I'd highly recommend AutoXit to anyone who's on the fence of giving them a try - GIVE THEM A SHOT!! Thanks Jon!!

They don't close at 8pm like their website says. Went in there at 6:45pm today and the office was…read moreempty and I was told that they were "closed" even though it was 6:55pm. Update your hours on your website!!!!!!!!!!! That is what a website is for.

Tony really helped me out today. Super excited about my new car. I got the model s plaid. These…read moreguys have the best energy, make you feel super welcome, and transparent about everything. Great family business and excited to see them grow. I definitely recommend this place!!!

Trying to find a reliable, nice and affordable car for my son…read more This car was advertised at $8,695 so out the door should be about $9,800. When we decided to talk numbers all this sudden it was told to me the car was $9,950.. I said no wait the car is $8695 and I proceeded to show the image of the car on these site. Tony got louder and more intense tone saying something that made no sense and then said "look I'm not going to go back and forth with you on numbers" Still being interested and I don't like to argue I sat silent. Then AFTER running my credit which I NEVER approved of!!! They presented me with numbers. A random KBB page (not official) because we ran the car too and it didn't line up with his page here. Also, being concerned with the random $1,999 fee with no explanation I asked. Turns out it's the "protective tape" Placed along the door edges and behind where the door handle is. This has a "lifetime" warranty and there because those areas get "scratched" more often. For $2k?!? No, no thank you! I bet you it cost them maybe $25. I don't care I don't want to spend $2k on that. Then... once going to my bank and getting all the details knowing we are about to be squeezed for $3k for nothing - Tony calls me and wants to now be put on the phone with my bank to argue the value of the car to be what he states and not what kBB actually shows.