Took good care of me, exceptional customer service! Would recommend to friends and family forsure @harpergotmerolling read more

Amazing work done here. They tell you what the best available options are depending on your wants and needs. Harper made the process incredibly easy without stress. Great all around work from the place in getting me the vehicle I wanted at the price I wanted. read more

California Motors Direct - Montclair - Car Dealers Near Me - Montclair, California

Shoutout to Jerry for getting me into a 2023 Tesla Model 3! My experience was great--quick, easy, and hassle-free. We worked out a number that made sense for me, and they got the sale! Talk about an attentive team, these guys really take care of you and make sure you're taken care of throughout the process. If you're looking for your next ride, ask for Jeffery! read more

California Motors Direct - Montclair - Car Dealers Near Me - Montclair, California

I financed a car 45 day ago and I had a problem with a tire since the second day I drove the car and this is due to Pressure Tire Air sensors (TPMS) don't work and they don't show at all if you are low air pressure or if you have a flat tire But today I almost had a bad accident on freeway this is why I decided to share this review. This is not fair you guys should be more aware of what your selling is in good conditions because cars are very expensive and this is just extra money out of pocket read more

California Motors Direct - Montclair - Tire was useless the day after purchasing the car - Car Dealers Near Me - Montclair, California

reposting here because it all started here i've never left a review without even visiting a place before but , here we go! Stay away ! no matter how bad you want a car from here , they won't do deals over the phone to lock in a price especially when you live 3 hours away. They say they don't have access to certain facts that you can clearly find on their website with carfax report attached so either lazy salesmen or they just wan to make an excuse for you to drive all the way over there and make it seem like you are getting a good deal. Constant text and phone calls from different phone numbers trying to get you to come over but yet no sales over the phone . read more

- Buyer Beware: California Motors Direct (Montclair) If I could give zero stars, I would. Buying a car from California Motors Direct in Montclair has been one of the worst purchasing experiences I've ever had. What should have been an exciting day turned into months of frustration, misleading information, financing problems, and paperwork errors that are still not resolved eight months later. My salesperson, Harper, told me that I had to purchase several expensive add-ons in order to buy the vehicle. That turned out to be completely false. The first add-on was a GPS tracking system that cost approximately $2,500. In my opinion, this was nothing more than an overpriced add-on. You can buy an AirTag or another tracking device for a tiny fraction of that price. The second add-on was a powertrain protection plan. It was presented to me as if it would cover anything that happened to the engine or motor. Only after I got to the dealership did I find out that it only covers certain major components, not many of the repairs I was led to believe would be covered. The third add-on was GAP insurance, which I was also told I needed. After putting $5,000 down on the vehicle, I didn't believe GAP coverage made sense for my situation because I had already significantly reduced the amount I was financing. Instead of explaining when GAP insurance is actually beneficial and allowing me to make an informed decision, it was simply presented as another product I needed to purchase. After I finally spoke with the manager, he agreed to remove all of these add-ons. However, instead of simply correcting the original loan paperwork, the dealership opened an entirely new loan, creating even more unnecessary confusion and headaches. As if that wasn't enough, the dealership misspelled my last name on my registration paperwork. It has now been eight months, and they still haven't corrected their mistake. I still have not received the corrected paperwork because they have failed to complete what they need to do with the DMV and my lender. I've spent countless hours making phone calls trying to get this fixed, and it still isn't resolved. This entire experience has been stressful from beginning to end. Between the misleading sales tactics, the pressure to buy expensive add-ons, the financing mistakes, and the ongoing registration issues, I have completely lost confidence in this dealership. My advice is simple: take your business somewhere else. There are plenty of dealerships that are honest, transparent, and know how to treat their customers. Based on my experience, California Motors Direct failed me at every step of the process. I would never purchase another vehicle from California Motors Direct, and I would never recommend this dealership to my family or friends. Read the reviews before you buy--you may save yourself months of frustration. read more

California Motors Direct - Montclair - Explanation of the 3 add ons they sneak into your contract. There pitch line is are you okay with paying this amount every month! Beware - Car Dealers Near Me - Montclair, California

Do not buy a car from this place. You will have nothing but problems with the car. 2018 car had less than 65,000 on it. Almost a year to the day, needed a whole new transmission. A month later, needed a new battery. Here it is two months later, car wouldn't start. Just had it towed. Paid a good price up front, but I'm paying the price now. I've now put over $6000 into it not counting what I am going to have to pay today. Suck it up and go to a dealership and get a certified pre-owned car. Read the Carfax carefully. Make them print it clearly and legibly. read more

California Motors Direct - Montclair - Faded Carfax report, barely legible. Low toner in printer. - Car Dealers Near Me - Montclair, California

Buyer beware, make sure you run your own vin check and always ask for a prepurchase inspection. California motors did disclose damage on their website for a Subaru BRZ that I was interested in. However it did not disclose what type of damage or the severity. read more

California Motors Direct - Montclair - Experian auto check shows the damage as structural and severe - Car Dealers Near Me - Montclair, California

See all

Chris Asfall, Service Manager is the best! I had some issues with a used car I bought at California Motors Direct, and he very professionally and patiently dealt with everything that needed attention. He did not hesitate to do the right thing even though it was clear he had a very full plate. Could not be happier with the service I received! read more

LEARN FROM MY MISTAKES. There are good reasons that this business received a warning letter from the Federal Trade Commission in March 2026: https://www.ftc.gov/system/files/ftc_gov/pdf/warning-letter-to-california-motors-direct.pdf DO NOT trust their sticker prices. In addition to typical fees, CA Motors Direct includes ~$2,500 in mandatory add-ons for GPS tracking devices and some other theft protection / security package that I'm still not sure I fully understand. Your salesperson will be very hesitant to reveal the true "out the door" cost until you get "further along in the process." You cannot waive the add-ons because they are "built into the car." So, if you're going to shop here, insist on seeing the "out the door price" early, or be ready to walk out. Apparently these add-ons are disclosed in some fine print on their website. And I'm guessing that their business practices, while shady, are not technically illegal. At the end of the day, I'm sure I'll be happy enough the car I purchased, even if I spent more than I wanted, and more than the vehicle is worth because of the add-ons. CA Motors Direct's sales tactics, however, left me feeling taken advantage of. I will not be shopping there again and I will not be recommending it to my friends. read more

The positive part of my experience with this dealership is my salesperson Danny went out of his way to be helpful. He even drove the car to their Santa Ana location for me to test drive. My disappointment began when I took my car to my mechanic to have it inspected. Danny sent me a picture of him standing in front of the car, up on the lift, and their mechanic inspecting the rear end of the car. See attached pictures and text. My mechanic put the car up on his rack and immediately determined this car had been in a severe accident which damaged the rear end of the car, that had been repaired and there were also many prominent areas of visible rust that had be growing for awhile. I was assured this car had never been in an accident and (you'll see from the attached pictures and text) assured it had been thoroughly inspected prior to my driving it. How frustrating and disappointing I wasn't informed by anyone at California Direct Motors of this obvious accident. So even though I would recommend Danny as a good salesperson, I can't in good conscious recommend this dealership. And I purchased my current car from another dealership. FYI- Danny's text to me Hi Christine this is Danny. Here are two pics of the car with me in there. Im having the car thoroughly inspected because i know that was a concern of yours. Thats why its up on the hoist. read more

California Motors Direct - Montclair - Danny and Camry - Car Dealers Near Me - Montclair, California

They sexualize their potential workers here, and will blatantly tell you no because they want to sexualize you. They sexualize their clients here and made very forward passes just to get a sale. Do not come here, and if you're there SAY NO. In fact go the STG Auto Group, they are much more professional and will not sexualize you. If this is important to you, and you do not wanna feel pressured to buy a car. Just because you're uncomfortable. They have a better selections and in my opinion. More professional employees. read more

I had the pleasure of working with Harper in buying a Kia Niro. I have bought numerous cars over the years and haven't always had the best experience - dealers trying to sneak in hidden fees, being aggressive, pressuring.. Harper was the polar opposite and very honest, straightforward and transparent. He worked with me in getting a fair price and made the car buying process pleasant. If you need a good quality used car, I would recommend Harper. read more

Frank and Albert in finance went above and beyond to get me into the car I wanted. Frank met me immediately at the door, and started processing my request and all of the necessary paperwork and communications for the transaction. And they went to search for better financing, landing me a better deal than my original pre-approval. If you're buying a car, this company--and these two representatives, and especially Frank--are highly recommended by this satisfied customer. read more

California Motors Direct - Montclair - Car Dealers Near Me - Montclair, California

All the stars go to Fabian. He was transparent, courteous and straightforward. He helped my sister in law get into the car she wanted. I took out one star for the dealer who didn't prep the car before we took possession. Sale Stickers were still on, no car wash. Not acceptable. read more

California Motors Direct - Montclair - Car Dealers Near Me - Montclair, California

Service manager Chris at Montclair helped me with my repair no problems very grateful.

DON"T BUY FROM California Motors Direct--- you will regret it... If I could put ZERO Stars, I would. Sold me a car that won't pass smog and now I'm stuck. Sold it to me with a fraudulent smog certificate. Don't buy from this dealer. From my research and experience now--- I think all the 1 star reviews seem legit, all the 5 star reviews look fake. My car was damaged, in an accident and purchased at auction. I think CMD buys junk cars cheap at auctions and does minimal and sells them at great profit--- then adds on all the GPS, Anti-Theft $2,500 fees and crap--- and rips people off. No integrity. Horrible customer services. The GM Albert Ramirez tried to buy me off and shut me up for $1200 and sign their legal doc--- $1,200 won't BEGIN to fix my car. I didn't sign it! Chris Astall, the service mgr is a joke. Waited for 6 hours for a few minor repairs. Very disrespectful. Never answers the phone. Nobody there answers the phone or takes calls--- I called for 6 days to get Chris Astall. No responsibility, no integrity, no human honesty--- just lies, deceit and greed! They sent their lawyer after me--- ???!? Reading reviews from 3 of their used car locations, doing a Chat GPT search of complaints-- this place is the worst ! Tons of complaints with BBB, YELP, FTC, California Bureau of Automotive Repair, etc. They had 51 BBB complaints from the Montclair location and 49 were "Unanswered" ! I can't believe they are still in business. Sorry to all the folks that got ripped off like me. Contact me to join forces, if you want ! This is despicable ! The DMV and the FTC should shut them down.... now ! read more

California Motors Direct - Montclair - One of the 4 error messages-- WON'T PASS SMOG ! ! ! I'm SOL ! - Car Dealers Near Me - Montclair, California

See all

DON'T BUY A CAR FROM CALIFORNIA MOTORS DIRECT! Please take the one-star reviews seriously. Had I read them before purchasing my vehicle, I would NOT have bought from California Motors Direct. And I would have saved A LOT of money and hassle ! They sold me a car that WON'T PASS SMOG. April 2026 I purchased a 2022 Toyota Prius from the Montclair dealership. At 8:30 p.m., after approximately three and a half hours of completing paperwork and waiting, I began driving home. About 45 minutes later, multiple warnings appeared, including "Check Engine," "See Your Dealer," and "Hybrid Battery Failure." I called the dealership the next day. Chris Astall, the Service Manager told me they would address the issue when I returned for repairs they had already promised, including replacement of the driver-side mirror. I brought the vehicle back approximately two weeks later. According to my understanding, they disconnected and reconnected the battery, which temporarily cleared the warning messages. The dealership told me that if the Check Engine Error messages returned, I should take the car to a Toyota dealership because the problem was "the hybrid battery and would be covered under warranty." During my drive home, all the warning messages returned. I then had the vehicle inspected at a Toyota dealership. Two certified mechanics told me the hybrid battery was not the cause and that the vehicle had serious problems. They also told me that, in their professional opinion, the vehicle would not have passed a legitimate smog inspection in its present condition. This raises serious concerns for me about the smog certificate provided in connection with the sale. I am seeking documentation and pursuing the matter through the appropriate channels. California law (California Vehicle Code Section 24007) prohibits a dealer from selling a vehicle that does not comply with applicable smog requirements. I tried to work things out with Chris Astall, the Service Manager and then Albert Ramirez, the General Manager to no avail. They tried to get me to sign a document that I would shut-up and accept $1,200. That wouldn't even begin to fix this car. Plus, it would have taken away my First Ammendment rights. California Motors Direct was Zero help. Waste of time. Con artists. They are horrible to deal with and all the stars have to line up to get them on the phone. This purchase has caused me substantial financial loss, inconvenience, damages and stress. I am currently attempting to resolve the dispute with California Motors Direct through their attorney, Paige C. Sirey. Based on my experience, I strongly recommend that prospective buyers obtain an independent inspection, review the vehicle's diagnostic history, and verify all smog documentation before completing a purchase. Or don't waste your time and buy elsewhere ! I have records supporting my account, including warning messages, repair visits, and the Toyota dealership's findings. I am waging a large public campaign--justice must be served. ***** Contact me if you want to join forces. read more

See all

Bait and switch. I corresponded with a salesperson prior to making an appointment. I asked if they imposed any optional add-ons. They said no. Came with my three children (including my 2 month old...) test drove it, inspected it (found that they did a subpar job with the detail and recon as there was a ton of pet hair in the trunk area and under the seats) and there was evidence of a rodent as there were droppings and chewed wires (you could see the copper) by the engine manifold. I digress. We walked away because they were forcing us to pay for a $1499+tax anti theft option that from the get go we told them we would not want any add-on options. They wasted our time, and it was a pain to bring my three kids. I had to nurse my baby and change two dirty diapers while waiting when I could have been at home using better use of my time. Wasted 3.5 hours and 52 miles worth of gas to get to their car lot. I do not recommend California Motors Direct. read more

California Motors Direct - Montclair - Correspondence with the sales person that I made it crystal clear that we were not interested in any add-ons. - Car Dealers Near Me - Montclair, California

Abraham you are the best, he helped me out from the time I needed help looking for a car til I got approved and left with my new car :) will definitely be sending people your way !! read more

I bought a Kia Soul and had an issue a few days later, Albert made sure everything was RIGHT. I haven't seen someone go above and beyond like him in years. Truly will be back when it's time to upgrade! read more

Called and made an offer on a car. The salesperson said they know they wouldn't accept the offer. But she said she would go and ask her manager for a counter offer. So a half hour later, I called back asking for her and she had went to lunch. I've been in a car business for over 30 years and never seen behavior like this. I have had plenty of people asked for discounts and sold them at sticker just by behaving properly. That's a training problem with the managers. No wonder STG sells four times more cars than you guys.. it was definitely a one star experience. But because I feel sorry for the owner of the dealership I'm going to leave three stars.. read more

Had a really good experience with Harper at Montclair. He was cool from the beginning, very helpful, and made the whole process way easier than I expected. He answered all my questions, was straight up with me, and never made me feel pressured or rushed. I appreciate Harper for helping me get into the car I wanted and making everything go smoothly. Definitely recommend asking for Harper if you're looking for a car. Great dude and great experience overall! read more

Here is my honest review after 3 months with my car. (Don't waste your time/money here). When I was getting ready to buy this car, I had been speaking with a salesman for a week about the car I wanted. The salesman let me know the car was getting work done on the front bumper so I wasn't able to test drive the car before buying (My first mistake). The next week, I had made an appointment with the salesman to pick up my car. When I got there, the salesman never showed up so I had to work with someone new. The new salesman had no idea what I was there for and had no information about the car. I was there for almost 3 hours and they ended up telling me the car wasn't ready to be picked up. There is no communication between the workers in the dealership and the service shop. Anytime I asked for an update they stated they would "call me back" and never did. They towed the car to my house the next day at 9pm. HOWEVER, I wrote some reviews explaining my experience working with them before the car was delivered and the dealership REFUSED TO DELIVER UNLESS I TOOK THE REVIEWS DOWN. A few days after my car was delivered, the SRS Airbag alert came on, then my skid plate was torn off as I was driving, and the parking sensors never worked. I took the car back to the dealership because they offered free service and they "fixed" the skid plate with zip ties, they "fixed" the SRS airbag by erasing the code (it came back on the next day), and they never acknowledged the parking sensors. I took the car back four times!! The skid plate got ripped off the same day they "fixed it". They NEVER provided me the paperwork on all the services I brought it in for. They also claimed the SRS Airbag alert was due to a "loose wire". Yesterday I took my car to the Lexus of Riverside for service as the windshield washer reservoir completely came off, was hanging by wires and was scraping my tire because the skid plate was gone. The Lexus dealership also let me know that the car had been in a front end accident and there had been major fixes to the front end of the car. Lexus dealership told me there were parts in the cars engine compartment that were welded that shouldn't have been welded; therefore, the Lexus dealership recommended I take it to a body shop. The Lexus dealership let me know there had been a lot of "fixes" on the car that were not true fixes. I let the Lexus dealership know I got the car from CALIFORNIA MOTORS DIRECT IN MONTCLAIR and they told me they were known to be shady with their cars. read more

See all

We had a very disappointing experience with this dealership. We drove 4 hours after setting an appointment to see a specific vehicle that was still being advertised online, appt was confirmed and we were 100% ready to buy this said vehicle, they also told us we'd be getting a $2,000 discount which encoueaged us even more to make that drive. Bunch of bullshit. Just minutes before arriving, we were told the car had already been sold. After reading other reviews, it seems we're not the only customers this has happened to. I'm convinced they use the bait-and-switch tactic with everyone just to get people through the door. Harper immediately tried steering us toward other vehicles that were significantly more expensive. To make matters worse, every vehicle he showed us was either extremely dirty, had paint damage, or had visible cosmetic issues & said he'd work with us because we had driven so far, but it felt more like an attempt to sell us overpriced, damaged inventory. Driving several hours only to have the advertised vehicle disappear at the last minute is frustrating and disrespectful to a customer's time. If the vehicle was truly sold, we should've been notified in advanced before making the trip instead. He pulled excuses out of his ass as to why we weren't notified in advanced about vehicle selling. Based on our experience, I would recommend others be CAUTIOUS before purchasing ANY cars for that matter. Every car in that lot was damaged or filthy. I hope we wasted his time letting him think he could bribe us with another car read more

Sherman Oaks BMW folks. Do not waste your time anywhere else. They were the real deal. Thanks for the crummy customer service CMD.... the better dealer ( not an AI bot) got the deal. read more

See all

BAIT & SWITCH Business Practices! With Friends Like This, Who Needs Enemies! PLEASE AVOID!! Read for details! In the market for a used car I found a Lexus GS that has been sitting on their lot for 6 months - Car Guru showed they dropped the price several times and could not get rid of it. I saw this as leverage to negotiate - it also raised a red flag that something might be wrong with the car (still unknown). I contacted them the week of 10/13-10/17 on pricing. After asking me to come in, I found a review by Jim M. about hitting you with a secret add-on after you make the drive. I told Zach I won't be driving in until I see the breakdown because of what is being reported in reviews. There were several back and forth texts saying how important it is to be there and dodging the price question. I eventually said, "I'll just give you my number and make it easy for you." At the time, the car was listed for $31,499 (visible in price history); I made him an aggressive offer of $30,000 OTD (taxes, title & fees included) - if he could agree to that, then I'd drive down and take it. He took the offer to his GM and didn't hear back. The next day I reach out for a follow up and he says the best they can do is almost $39,000 OTD! I literally flinched. How?! I did the math myself - a sale of $31,499 should be around $35k out the door (I used 10.5% tax & $1,000 fees). After Zach heard my surprise, the cherry on top was when he said, "You know, I could possibly do a 'friends & family' discount of $1,000, but you'd have to be here." I asked for the itemized breakdown and told him I would let him know. When I opened the breakdown, it was an absolute joke! TELL ME WHY THEY INCREASED THE PRICE OF THE CAR OVER $1,000!! On 10/17 they dropped the price $200, from $31,499 to $31,299! And on that same day he quotes me a sales price of $32,399!! That "friends & family" discount was going to bring me back to the ORIGINAL SALES PRICE. What? lol In addition to the markup, there was also an anti-theft add-on of $1500! I assume this is the "tracking device" that Jim mentioned in his review - however, Jim said they charged him $1200 for it so I assume Jim got the friends & family discount on that lol To summarize, I offered $27k on a car listed for $31k; they countered with $32k plus a $1.5k add-on. Please don't shop here. PS. We never even discussed if the vehicle is in good condition, to me it's a red flag when they can't even say "this car is in great condition" as part of their negotiation. There's reviews saying they make you sign a waiver before buying - it removes their liability for selling you something they didn't fix. With friends like this, who needs enemies! read more

See all

MAJOR RED FLAGS... STAY AWAY FROM THIS DEALERSHIP!!! My husband and I found a car they listed on CarFax and a few other sites... that I was interested in purchasing outright. *I wasn't seeking to negotiate pricing... I was fine with the FULL LISTED price. *I didn't need financing... I wanted to purchase the car OUTRIGHT in ALL CASH. *The ONLY thing I needed was an HONEST out the door price so I could bring that amount with me!!! I live 4.5 hours away from this dealership... so I needed to know how much money I'd need to secure the car when I came in to buy it. After speaking to them initially... my decision was made. I called back to talk to Daniel... and informed him that I wanted to purchase the car... and wanted him provide me with the "OUT THE DOOR" price... so I could bring the needed cash and set up a day to come buy it. He told my hubby and I that he'd call us back with that information. This was his response in the form of a text: "Hi Brian i just spoke with my manager to try and get you an out the door price, but he mentioned we don't go over exact numbers on the phone, just to keep everything transparent and fair for our customer . He's confident we've got one of the best prices in the market and doesn't want our numbers being shopped around. If you're serious about getting the best possible deal it'll definitely be in person, he'd just need you to come down so we can make it happen for you." ARE YOU KIDDING ME??? I WANTED THE CAR... NO NEGOTIATION JUST THE PRICE so I could go to my bank and withdraw that amount and drive the 4.5 hour drive to get it. That is an AWFUL way to do business. I didn't want to waste an entire day driving down there to "talk"about a price that was clearly visible and wasn't even being negotiated... I just needed to know what the total price was going to be after taxes, fees, license and registration. I can't just drive down there and withdraw that kind of cash from an ATM. RED FLAG CITY... GO ELSEWHERE TO BUY A CAR!!! read more

when in to purchase a car, the sales person asked if I wanted thief insurance which I refused. It took almost an hour for them to prepare the paper work . They started shoving papers at me to sign I would guess 50, They also had me sign on a pad for a couple of the contracts. When I got home I realize they charged me $3000 for theft insurance that I declined originally. after reading reviews, This dealership uses this to scam their customers out of money. read more

They will sell you anything of course. But when the car transmission fails less than a month out. They don't want anything to do with it or you. They don't return calls and bullshit every question you ask and time frames. The definition of sales man. They don't care about anything other than the sale. Period. Be careful buying cars from this place. read more

What went well was my son bought a car 2023 Nissan Kick, with the help of a great saleman Fabin and his financial manager AB... Fabin was an outstanding go getter. He was a great help, even though I gave him a hard time at times. But overall he was very helpful, provided excellent customer service, very knowledgeable, and lastly Fabin is FINE women, U want to buy a car go see him, see how he moves, he is going to get u n a car no matter what. He and AB is going to make things happen. I will definitely be back, I have 2 more kids that need a car and I will be back to get my GLE 53 AMG.... NOW!!! I let share the WORSE thing that happened here. Now we been here 5times b4 my son got the car... We came here on 8/1st Saturday, now this was the 1st time My son and I drove here for the 2018 Nissan Kick Orange color... The worker told us the car was in Santa Ana. so we left... 2nd time we went on that Sunday at night, we went looking at cars across the street and found some nice cars... 3rd time we went on Saturday 8/8, my son had an appt for 230p, we walked around the parking lot looking at cars, then went inside met Mohammed "MO". We went out in a sedan car, it was Nissan Sentra, my son liked it. But he still was inquiring about the Nissan Kick, so my son told MO, he really wanted to see about getting the Nissan Kick, so MO went online and seen the Car was in Santa Ana, he sz we can have it shipped here, we told him, we want to look at the car now, we dont want to wait. He sz they work off commission. We told him if we like the car, then we will let him know so he can request the car to be shipped there. And we told him we will be back. He sz ok. Now we drove to Santa Ana from Montclair at about 330p it was and my air conditioner dont work, and it was light traffic...My son called Santa Ana to make sure the car was there, he spoke to Israel, he told him yes the car is there and to text him 10mins b4 he arrive, so we finally get to Santa Ana and saleman asked us how can he help, my son told we came to see Israel, he sz Israel is busy, my son told him about us coming to see and test drive the Nissan Kick, that saleman sz they car isnt there, it was shipped this morning to Montclair. We told him, we just left there and MO told his the car was here. He went to ask the manager, the manager sz they shipped the car like 8a this morning. We couldn't believe how we just drove from there and sat in all that heat and now have to drive back... Then Kareem offered my son to drive another car, Kareem was very nice. My son wasnt interested in that car. My son told Kareem what happened. Kareem was willing to help. So he went and got his manager to know what happened. His manager went online and searched for the car, he searched it and sure enough the sensor on the car showed car was in Montclair. We apologize for not purchasing a vehicle. We left and back to Montclair for the 4th time, this time we walked in to the sales floor. And I was MAD!!! DAMN MO had me drive to Santa Ana for nothing, wasting my time, wasting gas... Fabian walks up to us asking how can he help us. My son told him what happened and the car we want to look at. So he told a worker to go get the car from across the street. So we waited and the orange Nissan Kick 2018 came by worker. My son test drove it and told Fabian that's the car he wants.. We told him we will be back tomorrow bcuz we are tired and I was going to a 70th birthday party, I was so burnt out, exhausted, and .. We told . Fabian we will be back at 3p, he sz ok...5th time, So now on Sunday 8/9/2026, we changed the time to 4p and we had personal things to do prior. We got there, and Fabian was waiting for us, this time I brought 1 of my daughters with us. She went looking at cars too. Fabian helped my son with the app, and everything was going well, then MO, walked my sz that supposed to be his sale. I was I told him, Yes if u looked up the car right, had us drive in that HOT A$$ heat, wasting my gas, u owe me gas for my truck, he sz sure.. He kept walking by MAD DOGGING my daughter sz. I told her I dont give a care, his A$$ should have looked up to where the car was just like the manager did in Santa Ana that told us where the car was.... MO NEEDS TRAINING... This is ridiculous, we went there 5 TIMES. ... Now I was going to give this location a 1 but bcuz of Fabian he saved my Negative Review. So Im giving 5 bcuz of him... Fabian we will be coming back bcuz of U... Thanks Again. See U Soon. read more

BAIT & SWITCH Very unprofessional, very shady Expect to add few grands on the price advertised , no transparency read more

They no longer had the initial car listed, even though we called to confirm 30 minutes before arriving. They had their additional $3,000 of fee like everyone else talked about, but they were actually pretty helpful with cutting that down to match our budget. My problem is the purchasing of the car took over 4.5 hours which is insane in my opinion. Also 30 minutes into my drive back the car had two warning lights signaling that cruise control and the emergency brake are both disabled due to a sensor issue. This is most likely related to the previous accident that happened in the car with the previous owner. We were assured and promised multiple times that there was no lasting damage and everything was fixed and as good as new. Disappointing, but Rishabh was amazing and super helpful overall! read more

Do not buy a car here Chris does not know how to talk to people at all cussing at me and being completely rude to me cause you don't know what times my car will be finished is not my problem if you tell me 7 different times my car is gonna be done with maintenance and I come for the last time and be told it's gonna take longer that's a issue on your guys part to bad I already purchased a car here most definitely will not be coming back here completely unprofessional especially for a first time car buyer read more

Can I give 0 stars ? For my experience?! I called I did schedule the appointment because in the website it's saying that the guy said ( it's available perfect ) come ! and then when I spent my gas tank from Riverside to Claremont the guy texted ( Fabian) when I was at the door ; sorry this car isn't ready come tomorrow at noon ! Excuse me man !!!! Sorry but this is not a customer service representative! So next time be mindful when you sent a customer away ! Cash in my hand to buy it and you just lost the customer ! I don't recommend ! Don't waste your time ! When I got at the door the manager said ; he left for dinner ! Oh my gosh ! Lies at the door imagine to sell you a car then read more

DO NOT BUY A CAR FROM CALIFORNIA MOTORS DIRECT. Honestly this has by far been the worst customer service experience of my life. I bought a car from them and LESS THAN 24 HOURS LATER THE CHECK ENGINE LIGHT CAME ON AND ONE DAY LATER IT BROKE DOWN. Imagine spending thousands of dollars on a "new" car just to have it become undrivable the very next day. I brought it back the day after waited there the whole day wnd they told me it would probably be fixed by the end of the day. Instead they couldn't even figure out what was wrong with it. They sent me home in an Uber and promised they would call me at 8:00 AM the next morning, keep me updated, and "take care of me," including getting me a rental and to not worry because I'd be taken care of. That phone call never happened and since then I've had to call everyday to get updates cause not one person has been communicative and I've been told it's supposed to be ready asap once the parts arrive and it's almost been THREE WEEKS, and I've been left completely without a car. Not once has management reached out to me. Not once. Every single update has come because I called them. If I stopped calling, I'm convinced I would never hear from them again. I've been told at least 20 times that the manager would call me back. Twenty times. Every single time it's, "He's not here," "He's off today," or "We'll leave him a message." Apparently, leaving messages is all they know how to do because the manager has never had the decency to return a single call. Does the manager even exist at this point?? Meanwhile ive spent thousands of dollars on Ubers because the car they sold me almost immediately broke down. No rental. No reimbursement. No accountability. Just excuse after excuse after excuse. I've also been told multiple times that "the parts are here" or "the car should be ready soon," yet somehow weeks keep passing with no resolution. It's nothing but empty promises and zero communication they all say they'll give me a call with an update and I get no call. The saddest part is that some of the employees have actually been kind and apologetic. This review is directed at management, because they have shown they couldn't care less about their customers once the paperwork is signed.this level of carelessness is genuinely unreel I cannot believe this business is still open. Selling someone a car that breaks down the next day is bad enough. Ignoring that customer for weeks, refusing to return calls, leaving them stranded, and forcing them to spend thousands on transportation afterward is completely unacceptable. If this is how California Motors Direct treats customers after making a sale, then people deserve to know before they hand over their money. Save yourself the stress, the wasted money, and the endless frustration. Buy your car somewhere else literally anywhere else read more

If you value your time and your money, please go somewhere, 100% I'd rather go to a real dealership, just that my daughter wanted a 22 Honda Accord, we tried this place out. Everything seemed good. we scheduled to go back so they could remove some and replace some damage parts on the vehicle. On appointment day, she picked up the vehicle and noticed another dent on her hood. They said fix it in an hour, made my daughter wait four hours and a half so they can tell her that they could not take care of a dent, to schedule another appointment had my daughter waiting with no answers because she was a girl and no manager or supervisor in sight. I called and no one could help me out would give them a zero. if I can avoid this place, I would. I would never buy another vehicle from them and would never recommend them to none of my family or friends read more

Honesty! I told them up front I wanted a specific make, model, & year with under 30,000 miles. NO ACCIDENTS, NO RECALLS! Was making a deal & found out on my own that it was in an accident & had STRUCTURAL DAMAGE. Never again will I deal with them. read more

Extremely unprofessional!!! Went Saturday March 11 2026. I had called a day before to make sure the truck was available to go see they said yes. Will 9am be ok I asked they stated yes. I got there and vehicle was at their body shop getting work done because pieces of the front bumper were not on properly. The truck bed completely scratched I asked for it to be fixed if possible they declined.I didn't get to see the vehicle until 1pm that's a 4 hour wait time! . I didn't want their pre installed 3 thousand dollar "optional" anti theft system. If I can give this place 0 stars I would. Made me wait 4 hours for them to be absolutely rude and not work on the price at all specially with "optional" equipment read more

Bought a car from them last week 3/31... i am now taking it back to them via tow because of engine issue. This shouldn't be happening after they stated the car being serviced/inspected by the manufacture dealership. Having the car for only a week i had came back to the dealership for their mistakes 4 times now including today. Doesn't offer anything to make up for inconvenience. We'll see how this goes, will update this for future prospects read more