Staff was super helpful and knowledgeable. I needed a remote for my work garage and although they…read moredon't have the part the sales rep was very professional in helping me source the correct product.

Management could improve- you barely take a step into the store they got employees following around…read morelike a hawk. Very uncomfortable. If I ask for help then do your job otherwise let customer do there shopping. I'm saying this as a local shopper on a regular base.

Went to the store to have my chain for my Ryobi chain saw sharpened. They said it would be ready…read morein several days. They called me when it was ready. I paid for the sharpening as I have picked my chain up from the store. Several months ago, I had thought the chain was already sharpened when I had paid for the sharpening. Today, I have a tree limb that had fallen and discovered by surprise that the chain saw blade was never sharpened. It took me 25 minutes just to get thru a 5" diameter log. The saw is still very dull. It is probably too late for a refund because I should have tested it the day I have picked it up at the Florence Ace Hardware Store in Kentucky. Very bad service. The employees at this store had lied by saying that it was sharpened when they did not do a tiny bit of work sharpening my saw. This is consumer fraud. I am not ever going back to this store again. One of your employees is not doing their job when neglecting to sharpen my chain saw blade. Yours truly, Bernard J. Sandman 743 Johns Hill Road Wilder, KY 4107-1420 859-982-4855

It always take me forever to get out of this store and no one offers me help. But then again I work…read morehere.

Customer service isn't a thing at this ACE Hardware. I came her be ause I dont mind paying more to…read moreget good service.. Whoops! I looked through one thousand drawers for 20 minutes and there was no one around to help. When an employee would come by they act like they don't see you and walk away becauae they don't want to work. I will be going to Home Depot from now on.

I had one bad experience where i asked an employee if he could take a cart back for me and he said…read more "why? you have two hands and feet". I was also in the new years night and the young staff were good pointers. The young man would not take me to what I was looking for . When i held up my hand for help he hurried off in the opposite direction. This was new years day evening. There wan an elederly man in the area who was helpful. He too pointed to the aisle. No one would say Hey i will walk you to where the item is. I am in there allot and last week I tried to by a large dewalt heater but they were out of stock. I ended up buying it at wal mart where i bought the heater and a 3 years warranty for a lower price than what they had their retail price at. I do not want you to think every experience has been bad. There have been many good experiences. Also there is plenty of parking.

The only reason I went here is because Lowe's panel saw was out of order. This was my first…read moreexperience at this Home Depot and it was awful. First of all, I walk in the lumber side, I need some OSD for a project I'm working on. At most I needed two panels cut down to size. The cashier I talked to when I first walked in was extremely dismissive, like I was completely bothering him and that I was the biggest idiot on earth. I asked if the panel saw was working, and if someone could cut some OSD for me. He said yes and to just grab a cart and bring it over to the cutting station. There were about 15 carts around full of various lumber and only two actually available around the plethora of forklifts. Then, I realize that there is no way I can lift a panel of OSD by myself, so I try to grab a panel of hardboard, which is still not very light. I end up at the end of the aisle in the cashier's eye-line, trying to balance this 8ft panel on my head to try and get it on the cart. We made eye contact twice, not once did he offer to help or even made an attempt to call someone over, he simply went back to his phone. (Might be a testament to current men in their 20s but I digress, chivalry is dead). Also, multiple employees were walking around, not one asked if I needed help, which I clearly did as this giant panel was almost un maneuverable for me. I finally get it into the cart and make my way to the cutting station where the young woman working actually did offer to help and called someone over to cut my panel, and finally, when I had some semblance of hope, he said the width can't be cut smaller than 12inches, I needed 7inch width by about 3 feet. At that point, I left my cart at the station and left them to help the man behind me. I walked out without a purchase past the same cashier that watched me struggle for 20 minutes to get a 4' x 8' panel into a cart and ended up so frustrated and pissed off at the service, specifically the cashier who saw me struggling and did nothing. I will never be back.

Customer service at this store is terrible!! We…read more(unfortunately) had to spend over $1,200 in order to complete our latest project, and once again had to support Home Depot because other local vendors do not offer the items that are needed. It might be the fact that we do our shopping in the late hours of the day that constantly allow us to encounter the rude and plainly displayed lock of customer service the employees at this Missoula, MT Home Depot rendered! I would specifically like to shine the light on the precious lumber crew that so boldly ignored us during our trip on October 20th at 8pm. Connor and his crew watched my husband at first, and then the two of us struggle loading lumber onto our cart and literally just walk by and later just sat at the lumber isle a few feet from us. I wanted to share my experience with the person in charge. It took a few minutes to be directed to the store manager. Trying to find this person was a struggle as well.... not everyone knew where the manager was or even the manager's name (female employee at self-checkout area). In any case, found the manager at the customer service counter. Shared with him my frustration! Apparently, the customer needs to request help from the store employees. It is not "common sense" for employees to see the customer need and act on it!! He apologized and offered to talk to the lumber crew. I can only trust that the manager followed through with his offer. I truly do not expect the so important customer service to improve at this store. I will definitely shop during the day hours, maybe at that time customer service is more prominent??

Do not sign up for Ace rewards at this store location. They will give you an additional paper form…read moreto complete with Ace rewards which is specific to their store. They will tell you it's for local deals and advertisement. Then your email inbox will be plagued with more spam mail than you can ever imagine. I back traced the IP of the spam mail originator and it turns out that Ace Hardware is selling your Ace Rewards information to junk mail advertising agencies. Be warned, be aware.

i picked up some propane tanks at ace today and cashier was really great. They did not honor my $5…read moreoff on a purchase of 20 or more on propane purchase. I am not sure why. The store is being expanded and has added many ites and is still a work in progress. I found the employees there to be very friendly. The parking loy also has an Oreilly. a vet, Albertsons and i am not remembering what else. So parking is scarce ad people often race though the parking lot. I am finding though many ace rewards that are available at tremper store purchases are not available at this store. It seems like every time I try to use a coupon at this location there is a catch SErvice is good but prices higher at this location so i will stick with tremper ace