As someone that grew up around the fashion industry and liking different designer brands such as Louis Vuitton, The late Christian Audigier, Christian Dior, Von Dutch, True Religion, Polo Ralph Lauren, Psycho Bunny and others. I am glad that Nordstrom offers different types of designer brands in their stores around the states. Everyone tries to find their balance in the world with something they like growing up right? To me growing up I liked designer fashion. As you can see in the two pictures below I have on is the True Religion x Von Dutch button up jacket in full detail and and same with the True Religion x Von Dutch wide leg sweatpants and the same with the Von Dutch x Breakfast Club collab collection. How is the feel/fit of each clothing item I have on they feel fine, fit fine, look good. Would I recommend this collab collection to anyone yes I would! I have gotten many positive likes when i am in town at different stores, restaurants or at the local mall. Can't go wrong! read more

Nordstrom Phipps Plaza - Department Stores Near Me - Atlanta, Georgia

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Nice Nordstrom's location thats very organized. Its always easy to find the brands I'm looking for and the women's sale sesction is extensive. read more

I love this Nordstrom dept store. I came in this time to shop for my grandkids. I spent lots of money today, but they are all worth it. The employees are nice and attentive. I'll definitely be back soon. :-) read more

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This store was on the smaller side for Nordstrom's, but I really enjoy how friendly the staff was. For being a smaller store they had a lot of sizes available in the women's department. read more

This week on Wednesday afternoon I made an online order hoping for same day pickup. I initially tried seeing if it was ready later that day due to schedule constraints on Thursday, and it was not (found out on Thursday night the order was ready after I left the store Wednesday). I eventually found a product with the color I needed on the sales floor that worked even better. While waiting on Wednesday I also spoke with someone at the women's shoes section, who was very helpful. When I came to pick up my order Thursday night, the same sales rep who was managing the "order pickup" counter was there and remembered me from the prior evening. That was cool! I just wish their prices were more affordable. read more

I had the most amazing experience at Nordstrom (Dior counter) located in Phipps Plaza mall. I was browsing for a new Dior foundation makeup. Currently, I use the skincare line. Annmichelle, kindly approached me, asking if she could be of help. I shared my concern with AnnMichelle, she listened to my concern without interruption, then proceeded to match my skin to the Dior Forever 6.5 W, it was the perfect color. I was very pleased with AnnMichelle professionalism. Kudos to AnnMichelle for a wonderful experience. Effortless process, without being pressured. I highly recommend Nordstrom Dior counter. Ask for AnnMichelle, she won't disappoint. Nice atmosphere going to the Nordstrom Dior counter was a real treat. Free Garage parking. Enjoy. read more

One of my favorite places to shop. It just exudes luxury! I visited earlier on a Saturday morning (before the heavy crowds) and I was able to shop peacefully to get exactly what I needed. The staff was friendly and helpful and assisted with what I needed. read more

I use Nordstrom's entrance from the parking lot to access the mall. On the way out I saw these personalized gift bags that were made on the spot. Kudos to Shenika's advertising & personality cords I got two. While they were being made I sauntered off to the Perfume Department. Sashaying amongst customers was the vibrant Toya, who ended up being the steward of scents...& not just her specialty brands. Have you ever met a Sales Associate that seems to glide with their customers? That's Toya. With her chanting assistance I ended up getting a favorite perfume that's been sitting in my Wishlist for ions waiting for it to return to stock. I was most appreciative of her 15-20 minutes of seek & find on my behalf, all the while assisting other customers. Back to picking up my bags, Genesis offered me gift wrapping for my perfume. I told her it was for me & no need, she responded "there's nothing wrong wrapping a gift for yourself" - I agreed. While she moved between Gift Wrapping & checking on bag making statuses, Shenika wrapped my perfume. The way these young (emphasized) ladies work together while interacting with customers was impressive. They were dishing out manner-able & fun customer service. Before leaving I re-connected with Toya & signed up for her Personalized Shopping services. Her aura of spirit, presentation (makeup +wardrobe=flare) knowledge & laid back retail assistance was inviting. No pressure to spend money, yet not for nothing, Toya is a very good Sales Associate. Bags & gift wrapping was completed, yet found myself hanging around a tad bit longer due to the welcoming vibes in the atmosphere. *The Face Masks, Social Distancing & Sanitizing protocols are kindly enforced throughout the clean & well organized store. read more

Nordstrom Phipps Plaza - Personalized Gift Bag, 12.4.2020. - Department Stores Near Me - Atlanta, Georgia

I'm not one of those people that like to spend a lot of time at malls, especially since the pandemic. Shopping has been nuts, but I try to go when I can avoid crowds. I came in specifically for a fragrance that I tried out at another retailer, but they were sold out and offered to order it for me online. I declined because I've had a recent shipment misplaced. Luckily I was able to see online that this Nordstrom location had the fragrance that I wanted in stock. Their fragrance section isn't as nice as some that I've browsed, but they do offer some high end, niche fragrances. I was able to test out the fragrance again and compare it to another one that I've been eyeing without salespeople bombarding me. A lovely lady named Toya did assist me with my purchase and also provided me with a few samples of some other scents that I wanted to test out. I'm extremely happy with my purchase and glad that I was able to get in and out of the store in a short amount of time. read more

Sometimes it's when you go to another place and return home that you realize how great it is. I've been to Nordstrom stores in other states, and while they're ok, they don't compare to the ones in Atlanta. Really, this store has a big selection of items. Service is ok too. Restrooms are big and clean. The cafe is exceptional. The only other Nordstrom I enjoyed as much or more was the one in downtown Seattle. read more

Very Expensive store. The prices are beyond any budget. It's a shame that most people don't think in lower the prices where they would sell more making more money read more

I am a Nordstrom regular. In fact, more than a regular. I've frequented the locations in Boston, Miami, Las Vegas, New York, New Jersey, California, Seattle, a few more, you get the idea. I found this one to be the most disorganized, and with the least selection. The shoe salon is very limited in comparison to the other Nordstrom locations. They do not carry designer shoes such as Jimmy Choo, Valentino, etc (in their defense, they have stores in Phipps Plaza). The handbag section is pretty limited as well. One of my favorite sections of any Nordstrom is the loungewear (because who doesn't love comfy clothes right?). Personally, I enjoy browsing without excessive interruption. On my last visit, one of the sales ladies was so persistent, she was borderline rude: I was holding on to a couple of things while browsing, and she asked if I wanted to try them on. I thanked her, declined, and said that I wanted to continue looking around. She responds with "so you don't want to try those on?" um isn't that what I just said? Alright moving on to the other racks; meanwhile she's watching me like a hawk. 5-10 minutes later she comes back over to ask "so do you want to try those on now?" I felt rather uncomfortable. When I was finally ready to purchase, she rang up my items at the register. She asked for my email to send me an E-receipt and while I was confirming my email address (which she entered incorrectly), she excused herself to take another shopper to the fitting room. Couldn't wait two seconds to hand me the receipt though? When she finally came back, I just asked for a printed receipt and left. I've never felt uncomfortable at any other Nordstrom, or irritated to the point of wanting to leave. I do want to say that there are much friendlier sales associates in other departments of the store, I've just had the unfortunate experience with the same sales lady on multiple occasions. Needless to say, this location isn't my favorite, but it's conveniently located if you need to pick up a few things. Also, the restaurant is a great place for lunch, so a few extra points for that! read more

Love me some Nordstrom! I've been an Icon member for years and love the quality and customer service at Nordstrom. This location has plenty of parking, friendly staff, and a good selection. read more

Ebar! Disgusting! I've been shopping in that store forever and i have never seen the ebar as disgusting as it's been being the past few months! The staff does nothing, they don't speak they just look super unapproachable. Who ever is managing it needs to get their staff together because it's horrible! I'll take Alons any day. Even the score has dropped from around 98% to 93% read more

I visited Nordstrom at Phipps recently. Although a good vibe and clean, many necks were bent looking at their phones in the middle of the sales floor. Sometimes people make a special trip to the store rather than online to have great interaction. I did purchase a nice bag and the sales woman warned up a bit after realizing I was serious about a purchase. Over all it's a good Nordstrom.. I just haven't been there in a while and was surprised with all the phone usage as if they didn't care if you were shopping and needed assistance. Times have changed and I get it. I would suggest customer service training. read more

For a "high end" retailer this is truly pathetic. I purchased an item on the Nordstrom app. 3 days later I received an email saying my order had been canceled because the item is no longer available. How infuriating! Don't offer an item for sale that you can't fulfill. Very unprofessional. read more

Nordstrom Phipps Plaza - Department Stores Near Me - Atlanta, Georgia

I had the occasion to work with one of the most professional sales people in this city An attribute to your company Please recognize Amy Hindman for her great great personal customer service Adrienne read more

Miss Constance was amazing she works in the shoe department and she help me so quickly and was the most kindest lady I have met in the retail department she was amazingggg !!! Definitely recommend this location read more

Visited them 3 days before Christmas and the customer service from one of their employees was horrible. He was a big dark skin guy at checkout. He was loud and obnoxious. Yelling at customers to hurry up, rolling his eyes, hands on his hips like he was irritated. I will never visit this location again due to the extreme disrespectful presence of the employee, and all the other employees heard him and didn't say anything they just shake their heads and look away. read more

Shoe Shine personnel doesn't know how to shine a shoe. I recommend an actual place. I took three pairs of boots there. They cleaned them, but didn't put on a proper shine, saying one of my boots is down to the base. I said I know that's why I brought them here, because I don't have time to do it myself. He asked for them back to try and fix there in front of me. I was astonished. I said its not a quick fix, you have to put some effort and few more coats and water. He said are you military. I said I used to be. He said me too. I said then you should be dialed. I told him, never mine I'll take them and do it myself. He said before you go, what's your secret to a good shine. I said there isn't any secret, you just don't know how to shine shoes and left. If he was military, he'd know how to shine a shoe/boot. I travel across the US often. I take my boots to Nordstroms if there's one, and if not to a shoe repair or just do it myself. This ATL buckhead Nordstrom is the worst one with horrible shoe shine service I've experienced since Los Angeles. The best I've experienced is Portland, Oregon and San Antonio, TX. read more

Nordstrom Atlanta you used to be so wonderful back in the 2000's. What happened? The Atlanta buyers here have lost their touch. If I travel to Scottsdale Arizona or Los Angeles Nordstrom the clothes to choose from are on point. PLEASE revamp the items in the Atlanta stores and bring back the exceptional service here! read more

This Nordstrom is apart of Phipps Plaza in Buckhead. Very organized store and clean. It seems as if they carry a little more compared to the one at Perimeter Mall. Parking is plentiful for there's a parking deck if you can't find a spot outside the storefront. read more

Unparalleled. Get service, everyone always wants to help!! Free online shipping and returns. Great variety of prices from super cheap to super expensive. Oh and they all have to stay until the last customer leaves -- I mean, how can you beat that?!? 5 stars. Every time. read more

Tiffany (Tom Ford/Fragrance dept) was amazing! She was the ONLY one to ask us if we needed anything instead of the rest of the employees who followed us around the store. We stopped and looked at clothes, shoes, home goods, etc, and no one asked us if we needed help. While in the men's department, she came over to put away cologne, introduced herself, let us know where we can find her if we needed anything. We decided to go over to fragrance to find her to help us. The other person in fragrance (I forgot his name) also asked us if we needed help. Waited for Tiffany to come back, she spent time with us discussing fragrances, what she thought we would like, etc. Even though she worked with Tom Ford, she was very knowledgeable about the other fragrances and didnt mind helping me find a scent that I would love. She was very helpful, personable, and is the only reason we would come back and shop at Nordstrom. read more

Nordstrom is going down, down, down. Times have definitely changed for this brand. This store used to be on a level unlike any other. Nowadays,I order items online, and when they arrive, they look worn and dirty. I take them to the store to return them and the store asks that I mail the items back to the fulfillment center?! I'm penalized for making a purchase? I asked the manager of Curbside Returns, Kaylan, to mail the shoes back himself, because I was on crutches at the time-hence the entire reason I chose Curbside Returns. He agreed. I wait 10-11 days and I still haven't received my credit. He didn't mail them back like he assured me he would do and the store can't find them. Who are these ppl Nordstrom is hiring? Blaine you gotta do better. Since I posted this earlier today, I called the 800 number for Nordstrom and got the great service I'm accustomed to receiving. My refund is on its way. Nordstrom Atlanta is the problem, not Nordstrom as a whole. read more

I love Nordstrom, don't get me wrong. I just don't love *this* Nordstrom. It's small. Painfully small. Two levels with departments kind of crammed on top of one another, you just don't get the great selection that makes other Nordstroms great. Because they have to pare down the merchandise, a lot of it is the same old same old that you see at Macy's or wherever else. Not all that impressive. Still, it's a Nordstrom, and that means great customer service and a better-than-most shoe department. But again, this little shoe department makes me sad, when I know just how pretty a good Nordstrom shoe department can be (Market Street SF Nordstrom, I pine for you!). read more

I expect better. They are hit or miss. It took my mother visiting to reconfirm what I had been feeling all along. The customer service is sub par at best. Only a few people will approach you and ask if you need assistance. Particularly in shoe departments. Others, which I have noticed on several occasions, never acknowledge me when I walk through their departments. Same people. Every time. Kinda sucks because their help could make or break me spending money. I am already in the store doing some retail therapy but your lack of interest has now made me uninterested and I will go somewhere else where I feel the appreciation. It really makes a BIG DIFFERENCE. This particular trip, my mother visited with me, her and her Nordstrom Charge Card. She was looking and I was looking for her to buy me something. (Shrugs shoulders) it could have happened. However, the lack of service on a random Monday afternoon, led us out of the store. The sales reps were too busy chatting with one another about their weekend or folding sweaters. After I loudly said, "EXCUSE ME" did I get ALL of their attention. I asked a young lady where an item was for my mother and she just pointed in a direction. She used the courtesy open hand gesture like she was trained but at this point you can tell that I am a bit agitated. I was fine at first, but my mother being agitated and not able to get assistance, only made me agitated and caused the outburst. The young lady said, "It's over in the back corner..." motioning behind me. Then she just stood there. We were looking for her to take us to the item. Maybe even ask some follow up questions about what we were looking for today. Hey, it's President's Day. Maybe you could mention the extra percentage off today. Something?... Anything?... None of that happened. So we left. Bad experience. read more

In my opinion, this store has the WORST customer service I have ever experienced in a Nordstrom. Normally, Nordstroms have a high reputation for being customer focused and having excellent service. However, after the experience I had here I will not likely come back to this Nordstrom anytime soon. I went with someone who was buying makeup and had a hard time getting anyone's attention. The person I was with decided to make a purchase from the Clinique counter and finally flagged someone down for the purchase. The person who was flagged down was named Melody and works in the perfume section. The impression we had based on our experience with her was that she seemed frustrated and annoyed when we asked the price of an item. She said she would have to go over to the price scanner to look it up. We asked if there was someone else who works in this section that we should have help us instead. Melody said the person who works the Clinique counter was on lunch and that she was covering as they usually do during lunches. She informed us of the price of the item, and the person I was with told Melody which items she wanted to purchase. In the middle of talking to us, Melody turned around, and went to introduce herself to the people who had walked into her perfume section to ask if there was anything she could help them find. After addressing people in the other section, she came back over and apologized. At that point we left the store without making a purchase, because clearly, we felt our time and money were not being valued. When many department stores have a Clinique counter, why would we go somewhere to feel like we are being blown off by a sales associate to spend our money? read more

I have to concur with everyone else about the subpar service here. Despite being in the ritziest mall in Atlanta, they don't seem to have a good grasp on customer service. The hiring manager should be fired. If you're going to work at Nordstrom you should at least look the part. I think twice about buying luxury goods from someone who has a cell phone tucked into the top of their pants. I also have trouble buying from someone with poorly maintained synthetic hair. I realize that sounds a little catty, but seriously. Get it together! This is one of the smaller Nordstrom stores and they have a smaller selection than most. You have an option and I opt to shop at Saks. #Yelp365 - 50/365 read more

I've shopped at all three Nordstrom locations and this is the only one I received poor customer service, which is unfortunate because the company values customer service above anything else. I came in to exchange makeup because the compressed powder broke and fell out. I literally had no more powder. So I came to the Phipps location because I worked nearby and wanted to do a quick errand before work. The girl at the counter was stubbled and ask the manager on duty to handle the situation and the woman refused to exchange it for me, and then continued to treat me poorly. Which was so puzzling because the Perimeter location gladly exchanged it for me when this happened before, and didn't give me any hassle. I know you're probably thinking, "Why don't I get a different powder?" Well, I love this powder so much and I haven't found anything else to compare to it. After the extremely poor customer service I received, I immediately left and called the Perimeter location, while I was on my way, about if whether or not I could exchange my makeup. Before I could even tell them my whole story they happily said they will exchange the makeup for me, which they did with no receipt or return barcode. Ever since then I've never shared business with the Phipps location. I don't know if it's because the location is at a higher end mall that the employment staff feels they need to have their nose in the air. Regardless, I don't believe that should be a priority. Customer service is customer service. It should not be treated differently toward younger or older customers or diverse ethnic backgrounds. PERIOD! read more

I prefer the location at Perimeter Mall. This one is an anchor store at Phipps Plaza. This is the non-customer service Nordstroms. Oh yeah, they are good for shadowing you while you shop, but just try and get someone to help you. Went in today because someone suggested the Cookie Johnson (CJ)denim line to me for demin leggings. Went in and the lady in Savy says oh...they are on the other side. Other side of what??? So finally, I find them, and a lady comes over and ask if she can help me. I tell her...I'm lookin for the CJ denim leggings...she says...Oh...Oprah had those on her show....we dont have anymore. So...I say...where would they be if you had them. She says over there.....uh......over where??? So again...I find them...and low and behold...there are three pair of the black denim leggins, which I didnt want...I want the blue ones...but how did she know I didnt want the black ones....she never came over to say anything...so I said....uh....here's 3 pairs of the black ones...."Oh really" she says....do u want to try them on...I reply...well I dont want the black wants I want blue....she says....oh....well I can let u try on the black ones and order the blue for you....I mention to her....I need them by Saturday...she says...oh for an extra $25 I can two day them for you....uh....I think not!! Arent you suppose to offer to find them at another store before you say....oh...I can charge you an extra $25....I mean they ship free if it isnt in stock, but even moreso I can drive to Perimenter in 10 minutes from this location and only have to pay the 50cents toll. I mean, if you are alredy spending $100 for leggins do u pay an extra $25 to have them shipped to you, when there are two other Nordstroms within driving distance of you?? Once I told her no...she walked away...and didnt look my way again! read more

Now, I am not a huge department store shopper, but there are only 3 places that I go to if I am at the mall: Bloomingdales for Clothes Macy's for Suits Nordstrom for Shoes The best time to shop at Nordstrom is during their half-yearly sale and you are in luck...its going on this week! Seriously check it out! I found a pair of Seven Jeans for $82.50 and True Religion for $98.00...and this is before the additional discount! I think Nordstrom has a fantastic selection of shoes on sale and guys if you like the brands 4 You Only or 7 Diamonds...you know the always hot button down shirts with the funky designs...yeah, all on sale and I saw a shirt for only $35.00! So if you are looking to increase your wardrobe, now is the time to do it. In addition, check out the website...I got a pair of Kenneth Cole shoes for only $29.00!!! read more

Five star service from the Kiehl's counter. Six star service from the Perricone and Jack Black counter!!! In true Southern fashion (not like the fake southern that you might get in, say, uhhh, a god awful place like Charlotte) the employees engage you in meaningful small talk and take time to assist you with great care. From The Rail to the section of Nordstrom that seems to be married to my American Express, this Nordstrom is among the top five in the country in my little booklet... and that's really saying something because they're all pretty good with service quality. Thank you Nordstrom at Phipps! Don't ever lose that Southern charm that's as refreshing as a tall glass of sweet tea with a whisper of peach! read more

This location reminds me of my local Nordstrom in Pittsburgh. Small! The men's clothing and fragrance sections are too small and it's hard time find someone to wait on you. I made a big purchase of items for my daughter at this location and was surprised not to find a thank you note waiting for me at home when I returned from vacation in Atlanta. read more

So I really like that Nordy's is close by and therefore convenient BUT the MAC counter is ALWAYS out of colors. I mean ALWAYS. I had my make up done this past weekend by Megan...highly recommended. When I went to make a purchase they were out of 2 things out of the 8 I bought. This happens every time. I mean it...Nordstrom is Nordstrom...always consistent but unfortunately the Phipps location for MAC counter anyway, may not have what you are looking for. The rest of the store is just bleh. Never really find good selection of anything here. read more

I enjoy both ATL stores. However, I think the customer service at Phipps is superior to Perimeter...it's all about the Management! Plus we prefer to frequent the Phipps location as they are much more pet friendly than the Perimeter location. The staff is very welcoming to the pet, and interacts with them as well. At Perimeter, I have noticed that many shy away (which makes the dog anxious) and just look away and avoid you as a customer...not good customer service. On another positive note, if the store doesn't have the item you want/need, they will order it for you to be delivered to your home. Less for me to worry about later! AND - we now have a Personal Shopper! I can call him anytime to pick up items for me or order them for me, and he will have them ready and waiting for when we get to the store! He even keeps our cards on file, for easy check-out. LOVE! read more

Horrible experience with an online order. My building offers secure package deliver, but for some reason the Nordstrom delivery people (LaserShip) decided not to use the secure delivery system and instead left my package in an unsecured area. The package is missing. Nordstrom could care less, refused to answer basic questions and said they aren't responsible. I'm out almost $600 because LaserShip didn't use the secure delivery system in my condo building. Not planing on shopping at Nordstrom again. Their customer service is nothing like it used to be. Sad. read more

I love to buy shoes here. I'm so glad there is a Nordstrom in Atlanta. I had this gentleman named Robert Murphy help me find a pair of shoes for a dress. I was going to a wedding, you see. I told him approximately what I was looking for and he grabbed about 4-5 pairs. Let me tell you it was very hard to decide. I found a very beautiful pair of shoes thanks to him. He saved me a bunch of time as well. I recommend that you see Mr. Murphy if you need a shoe guy. I'm only giving Nordstrom 4 stars because some of the staff have been less then attentive when I have been there. read more

When shopping at Nordstrom I expect the best customer service and the best atmosphere. However, my last visit lacked such things. The manager of women's shoes, I believe her name is Amelia. She was very rude to her own employees and gave this very fake smile and acted as if she didn't want to be there. I was turned off by her lack of care and customer service. I will NOT be returning to shop here. Buyer beware, Amelia of women's shoes is very unpleasant and doesn't provide a good atmosphere. This is my second review. I went in there and I STILL Recevied terrible service in the women's shoes area. The men's shoes was no better. These men just stand around and do NOTHING. I can't stand that manager Amelia Carter. I have been a long time customer and I believe it was the worst decision to promote her to head both departments. You gave her too much power and no you're paying for it with bad service. read more

My favorite place to shop!!!! PERIOD!!!! Great customer service, everybody is always willing to help you find anything you are looking for. read more