I'm not the biggest fan of Nordstrom in general. I don't really like how the clothes are laid out. I'm more of a Bloomingdale's fan. But nevertheless, Nordstrom's customer service is crazy good. Like it's unbelievable. It's so good that sometimes you wonder if the people who work here are slightly insane. For example. Two years ago I bought a black juicy bag for school. After about 5 months the black velvet had faded to a brown-black. i took it back to Nordstrom to see if they had any suggestions on how I could fix it. Well, they told me that this is normal wear and tear for a juicy bag, they always fade afterebing exposed to the sun. Heartbroken that I had wasted $200, I was getting ready to leave when the salesman asked if I wanted to return it instead. I was shocked to say the least. Even without a receipt or tag he returned my bag and paid me back in full. Even though it was obvious that the bag had been used. Amazing. Still makes me happy when I think about it. ;] read more

PRIVATE HOLIDAY SHOPPING! 10 points day! If you don't have a Nordstrom's credit or debit card. DO IT! No tricks or gimmicks. I KID you NOT. There are SOOOO many perks to owning this card. I was skeptical for a few years and just went along my merry way...using my debit card and NOT gaining any points, not getting any rewards money back and NOT invited to any cool events. I gave in about a year ago....and I am very impressed and pleased by how well they treat their loyal customers. ABSOLUTELY AMAZED BY THE SERVICE tonight. So, get this! The entire store is closed for this event....hence the name "private sale." Entrance & Exit is through 1 door. UNO! --As you walk in - there are greeters! Followed by a line of waiters holding mini champagne bottles. Careful..some people got BUBBLES all over them. hehe:) ---As you shop, there are waiters walking around w/ hors d'ourves. From 7:30pm-11pm. I WAS IN HEAVEN. THE FOOD: ***Prosciutto & cheese on a shortbread, smoked salmon & cream cheese on cracker, caramel corn, mini German chocolate cupcakes, black forest cherry w/ smooth marscapone cheese chocolate shooter...cream is light and amazing (MY FAVE), champagne, free beverages, coffee, radish with seared beef strips, curry chicken on cucumber slice. GOOOOOOOD STUFF! No critique here...it's complimentary. BE THANKFUL! But, Man-O-Man.....i was loving it. LIVE BAND on 2nd floor. Not too loud like some stores where the music is overwhelming loud and you can't talk or hear anyone. This was nice mixture of holiday, pop, indie, r&b music. NICE TOUCH! Pampered by the ladies @ Shiseido makeup. Free Facial...and gift with $125 purchase. No big sales or great deals. You do get 10 points for every $1 you spend. So....if you hit 2000pts you get $20 bucks in rewards back. So, my lovely mom who is awesome at math calculated about a 10% discount.. A FUN FILLED NIGHT with great food & music, service and pampering. Great Mom & Daughter bonding night. Thank you. read more

Nordstrom South Coast Plaza - Private shopping sale hors d'oeuvre extravaganza - Department Stores Near Me - Costa Mesa, California

My favorite Nordstrom. The one right near me. Have been a loyal window-shopper for years. On occasion we would buy something these days. But several years ago when they had carried Santoni shoes (Fatte a Mano line) I became a TIER 3 member for them when I purchased TONS of those shoes on sale. Those days are gone and Im not a TIER 3 member anymore. (Tier 3 was great, they give you a 200 dollar nordstrom note right on the spot and other advantages). Now we are just frequent window shoppers. We do buy something once in awhile and usually they are just for gifts for the mom or in-laws. I use the Nordstrom cc a lot for outside purchases as well and that is win-win: helps Nordstrom out, and it affords me a $20 nordstrom note every month just by using it on regular items like gas, groceries, etc. We collect those to get something from cosmetics for my wife, or a pair of jeans for me, or a gift cert for my mom, or baby clothes or shoes. Or just eat at the cafe or coffee e bar. Staff in customer service knows me. They are so cool. The nordstrom cafe people are so cool too. Treat you like vips. This is how they are at nordstrom. Fragrances is a nice selection at this nordstrom. Men's section is decent but their staff could be better in service and recognizing that you may need help. I wish the Rail section for men was more robust. It is pretty lacking for a flagship store like this one. women's shoes are great and have purchased some cool deals. Same with lady handbags. However the best thing about this nordstrom is the environment and the casual hospitality and courtesy they have for all customers here. Always treats you with respect. Always welcoming. read more

I recently took hubby for a spontaneous wardrobe makeover - he was absolutely THRILLED. (Nope, he wasn't.) But what really helped after we aimlessly browsed the hip, casual clothes section was a tall sales guy who basically took on the role of personal shopper for us. Hubby's body style is husky and just hasn't been really receptive to those newfangled slim fit stuff. By the time the sales guy found us, we'd grabbed some things to try. He was very kind and took the time to audit what we'd already picked up. He told us what he thought would work and what wouldn't in such a subtle way that didn't scream "YOU'RE A FATTY, GO AWAY!!". He indicated that he had a similar body type (just waaaay hipper than hubby in his capri pants) so he knows what would look good on him. Thankfully he took a shine to us (like a lost puppy?) and led us to the dressing room where we tried on what we already had. He said he would go find a few pieces for us which I really thought would be a few pieces. Nope - the sweet sweet man came back with about 25 things for hubby to try on. The ratio of things that looked great to the ones that didn't was extraordinarily high and we ended up purchasing a tidy number of pieces for hubby's closet. I'm ashamed that I don't recall his name but it's a tall blonde dude with a penchant for capri pants (at least in summer). But his enthusiasm and kindness was so infectious, hubby didn't really mind trying on everything that was brought to him. We really felt like we had a personal shopper working for us that day even though it was pandemonium outside. Next time I can convince hubby to go back, we'll definitely be tracking him down again. read more

Vonne N. helped me with a hand bag purchase. She has a spirit of excellence. She goes above and beyond to make sure the customer is totally taken care of. Vonne is outstanding! read more

This review is for the MAC Cosmetics counter in Nordstrom. I definitely understand why Liz is the manager at this MAC counter--she's awesome! I went here with my coworkers to get my makeup done for my company Christmas party. I was completely and utterly weary about doing this since I barely wear makeup and I've heard the horror stories of looking like a cake face if you get your makeup done at MAC. So far from the truth! Liz listened to everything that I wanted from telling her my skin was dry and her giving me options to help my skin feel hydrated, to different options for my lipstick and eyelashes. She was so great. My makeup was absolutely how I envisioned it to be and I felt so so beautiful! Thanks again Liz! I'll be sure to come back for another event! =] read more

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TOP TIP Sign up for the Nordstroms card if you're going to drop some money on work clothes...you get free Nordstrom 'notes' (aka gift cards). Doesn't have to be a credit card, could be their Nordstrom debit card, same benefits! COST Well, you probably already know, expensive. But, you get what you pay for! VIBES 〰 It's a department store, so nothing special. They do set up different merchandising displays to keep it fresh. The sales people can be a little aggressive, but won't bother further if you simply say no thanks. THE GOOD Wide range of dapper men's clothes. While expensive, they do offer items in a range of prices. I love that they carry Top Man brand, their suits are on point! They have a tailor on-site to trim you clothes so you look perfect. THE BAD Mainly price, but that's to be expected. read more

Nordstrom South Coast Plaza - Storefront - Department Stores Near Me - Costa Mesa, California

THIS A VERY POSITIVE REVIEW OF NORDSTROM MEN'S CLOTHING SHOP, SALESPERSON MARK LEWICKI IN PARTICULAR!!! I highly recommend you seek out Mark Lawicki at Nordstrom in the Men's Clothing shop, if you need to create, upgrade or simply add nice things to your professional wardrobe arsenal. The wife and I had a very positive experience yesterday during my hunt for a new suit, some dress shirts, ties and a belt, and I will definitely go back for future such needs. Please allow me to set the scene for you...... Me (Disheveled and "Somewhat Disorderly"): In desperate need of a few upgrades to my professional wardrobe. Wife (The Better Half, "Completes Me"): In total agreement and willing to guide me to the "Nordstrom's experience" Mark Lawicki (Salesperson, "Top Seller's Club"): Ready to receive us with confidence and the expertise to help me look sharp. The Treatment: Mark greeted us with prompt attention and assistance, dialing right into what I was generally describing and guiding us directly to what would work for me in a suit (Hugo Boss, banker's gray), three sharp fit dress shirts, two flexible ties for variety, and a classy belt to complete the damage. Mark took the time to explain why certain things worked (or didn't) together, and made sure to have any tailoring needed to be ready before my next business trip. Tip: Mark is a popular salesperson so be prepared to be a bit patient if he needs to tend to a previous customer there to pick something up. Trust me - You will appreciate the same consideration when you stop back in for him. KofaSing KoodGarma www.pagone.com read more

Nordstrom South Coast Plaza - N is for Nordstrom - Department Stores Near Me - Costa Mesa, California

Stellar customer service by perfectly groomed and so chic knowledgeable associates, well-organized beautiful merchandise, ample free parking on the shopping center parking lot, ...Nordstrom has it all as usual... I showed a picture of Converse shoes I liked. The stunning Caucasian sales associate located them in the Nordstrom store within two minutes. read more

I've been coming to this location for many years. Today was probably one of three occasions that my mom and I get dirty looks or feel completely ignored by staff. I decided start posting about it. This one's for you Taren (Topshop department). read more

Love the brands nords sells and the store always looks clean but gosh!! employees are so mean! mostly the ladies in the makeup area. They believe they are making you a huge favor. It doesn't matter how polite you are they act mean and say negativity comments about your makeup and looks. read more

I hate shopping; although once I walk through this store I can always find something amazing to buy. Love how they have the mens department right at the front of the store because we all know men dont like to take the time to shop and dig through the entire department store. Genius idea, put the mens stuff right in the front!!!! This place has some amazing high quality brands with wonderful service to back what they are selling you! Absolutely most favorite place to shop....ever. Did I say I hate shopping? I always find what I am looking for here, and then some. read more

Nordstrom South Coast Plaza - Diesel Stuff!!! - Department Stores Near Me - Costa Mesa, California

Very bad place to buy designer items , the sales associates have zero knowledge on how to deal with such items , they hold the bags with their bare hands and acrylic nails, they don't care about giving the box and dust bag that comes with the purses . They are very rude ! The managers are useless too . read more

Best service, one of the best Nordstrom in southern CA (same league as Topanga Plaza) with extensive selection of quality designers within South Coast Plaza. Luv their fine jewelry selection - Lana Jewelry, Mikimoto, Roberto Coin, etc. Awesome fine perfumes - Creed collection. Then Alexander McQueen scarves, Nars cosmetics, all on first floor... Designer shoe salon on 2nd floor, with high end fashion favorites like Roberto Cavalli, Herve Leger, Missoni, Pucci, Chanel, and the list goes on. Luv luv their Nordstrom notes for using their visa card! read more

Nordstrom South Coast Plaza - Lana jewelry from Nordstrom fine jewelry. - Department Stores Near Me - Costa Mesa, California

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Im surprised I haven't left a review for this location yet as I am always here. The service is always fantastic and the store really seems to know their clientele and what to put on their floors. I appreciate the phenomenal customer service with every visit. My most recent experience was purchasing some items at le labo and George was great and super helpful! I would highly recommend coming to this Nordstrom's over others! read more

I was pleasantly surprised when I went here today. I went to do a return - not an exchange - of items I'd purchased from Nordstrom.com, not this Nordstrom location. I was quickly acknowledged and when the sales associate was helping me, there was no hassle. It was all pleasantness. I also had a good experience with Lancome and MAC counters in the beauty section on previous visits. I was helped quickly and courteously. I looked around and I saw a sales associate who had been working there since at least 2002. 6 years working retail is like 12 years working in an office, right? I mean, I imagine that could be the case. It seemed possible to me that the sales associate liked working for Nordstrom. The company was listed in Forbes' List of Best Companies to work for in the US. This location seems better than other locations, I'm not sure if the employees are treated better or there are expectations on them to sell a higher volume. Not sure. I am sure I enjoyed my visit today. I can definitely see myself coming back. read more

Definitely one of the best Nordstroms I've been to. I know that the employees here are usually promoted from other stores, and that explains the excellence of service in most departments. I wish it was closer to me, but definitely worth the drive for better customer service and a bigger selection. read more

Literally the worst experience I've ever had. I was walking around the Chanel shoe section area with my friend. Just looking for a pair of shoes that I had seen that they had online, mind you we were speaking Spanish because my friend does not speak English. When two worker in a red shirt were kind of just watching and following us. Then they just start gossiping about us thinking we don't understand what they are saying. One of the workers said "I hate how those people just come in here just to waste our time." I'm assuming by "those" people she meant Mexicans, since we were both speaking Spanish. That was literally the most disrespectful and disgusting behavior I have ever seen from a human being. If you need to buy anything from Nordstrom just do it online because I wouldn't recommend paying nearly 2k on a pair of shoes and have someone who is talking so much shit about you get a commission out of your transaction. read more

I've always been impressed with Nordstrom's superb customer service in store. But (beep beep) , their drive up pick up... might be even better. (If that's possible). From online purchase to pickup... it was such a smooth "ride". read more

Since the big remodel, things have completely changed over here. I used to come to Nordstrom for the best customer service and easy returns. I'm a credit card holder and always participate in the cardholder sales. This time I had an unpleasant experience and don't feel comfortable shopping at this Nordstrom anymore. I went in for a return. I went to the service bar, like I usually do when I need return assistance. After waiting in a long line, I was advised that the service bar no longer accepts returns at their counter for beauty. She told me to go to the beauty department instead. Now usually I wouldn't care but for someone who spends a lot of money on beauty/skincare, that is just ridiculous. I have made returns for beauty at the service bar before, so I don't understand what changed. The right thing to do would have been to offer to process the return for that one time, rather than wasting my time waiting in line. At least put up a sign! It says returns, so please put "excludes beauty" or something. Then, I go up to the beauty concierge counter and ask to do the return. I made small talk by asking when that rule was implemented. She said she's never heard of such a thing. Afterwards, I walked around and saw a few holiday gift sets I liked. I had a question about something being in stock. I looked at three different people working there. They all looked at me and either continued testing out makeup on themselves or chit-chatting with other coworkers. I have never had such poor service like that. I wasn't all done up like the rest of South Coast Plaza, so maybe that was it. I just know I won't be coming back to Nordstrom at South Coast. I ended up not buying what I was looking at. I rather go to Sephora than deal with that. Maybe I'll buy online because I have Nordstrom Notes. read more

So much nicer then the Torrance location. A very pleasant atmosphere for shopping. Well worth the extra drive. Plus you have everything else that Southcoast Plaza offers. read more

I love Nordstrom I really do so with that being said this really is a customer service issue. I came in yesterday (Sunday) needing to return a skirt I purchased online. When I received my package... mind you the box did not have a return receipt. Everything now through the labels. So back to Sunday, I headed to one of the registers, a sales associate was quick to assist which is great BUT what really just pissed me off is the fact that she immediately returned my purchase to a CREDIT CARD I DO NOT HAVE. So fine she was able to void the transaction but made me go to service in order to fix the issue which I did not cause. Now, I'm downstairs at service and the sales associate couldn't look up anything using the tag. Nordstrom....what's the point of having your tags being the purchase/return if 1)you can't locate my purchase and 2) I'm suppose to go out of my way to find the information for YOU when is this not the best part of Nordstrom is the convenience and easy return!!! The associate tried my name emails etc and couldn't look up anything. Trust me when I say I've shopped at Nordstrom more than once. I was finally able to dig up my receipt in my email which showed my purchase and the correct card I used. This is my first experience where I'm genuinely disappointed. The merchandise of Nordstrom is always top...the service...very lacking. read more

A pair of slacks that I purchased around a year ago wore through in the seat. They weren't the most expensive slacks in the store, about $160. I have slacks that are 10 years old that haven't worn out. I went in to return them and was asked if I dry cleaned the slacks. I responded yes. The sales associate asked how often? I don't wear them everyday so once or twice a month. He responded that is why they wore out. He told me that he dry cleans his clothes twice a year. He was condescending. I am 57 years old. Have been wearing dress slacks for most of my life. I have always dry cleaned the slacks and have never had them wear through so quickly. I buy quality clothes, pay a little more and expect them to last. I have been shopping at the South,Coast Nordstom's since day one. I won't continue to shop there. Thank you. read more

On 7/7/22, our son had a fun clothes school shopping experience with Trina Nguyen. She understood his sense of style, had fun & creative ideas, and was very kind. She was truly outstanding. We will certainly return to the kids department and visit Trina soon. read more

I walked in today I normally don't get great service but Shirin R changed my experience today she was so nice and helpful many associates passed by me without acknowledging me I'm assuming because they assumed I would not purchase... every time I go in I'm going to Shirin read more

I had a very bad experience here this past Saturday, on what was an otherwise very good weekend. Stepping into Nordstrom South Coast felt like the rain on my otherwise overall sense of calm and relaxation. I'm fortunate to have a very lucrative job, which affords me to shop high-end. It's the kind of job that keeps me busy, and requires that I do most of, if not all of my shopping online. I rarely make it out to a store, let alone a department store, as I also try to avoid weekend crowds. I stopped in here late Saturday afternoon, after three hours in traffic on my way back from LA, to my home in Laguna. I was dressed very casually and comfortably, albeit in clothes that they sell in this very store. I looked shabbier than I usually do, but that shouldn't matter--though it was very apparent that the people working here took little interest in helping me. The only reason I stopped, was I had a pair of shoes to return (ordered online). There were about five pairs of shoes I had been eyeing online, and I thought, while I was here, I would seize the opportunity to try them on in-store, which again, I rarely have the opportunity to do. They were busy--I acknowledge that. However, left and right I saw just a few associates working their tails off, while a large number of other associates stood around catching flies with their gaping and vitriolic, gossipy mouths, while they fiddled with their own clothing and appearance. I literally stood two feet away from a group of four associates gossiping and gabbing about how they had "only made five sales", another "none", while I struggled to make eye contact, holding up a shoe like I was ready to throw it across the room. My "excuse me" went unheard,. One associate finally ran over from across the floor, from the sales section, got one pair of shoes for me and disappeared. Maybe the first $80 pair of shoes didn't satiate his appetite, or entice him to stick around for the Manolos, or the Prada boots on my list. I couldn't find him or anyone else who worked there to help me, so I got up and left, passing an old geazer and his two sugar babies, being doted on by literally three different sales associates, while the girls tried on a single pair of Mach and Mach pumps. I made my way through a totally empty jewelry section to try to brighten my spirits before leaving. I tried on an $800 dinky thing of a necklace. Nothing special or unique, but cute. I liked it. I didn't know if I wanted to drop close to $1K on an item I was just seeing for the first time, and felt uncertain about. I asked the sales associate if she could please hold it for me until the following day, so I could give it some thought overnight. She flat out told me "no". I can almost guarantee that it's still there. I shrugged my shoulders, and made my way to the exit. I went to smell a candle on my way out, made small talk with the associate, right across from the counter where I had bought another $95 candle a few weeks back. They seemed disinterested in answering questions or making small talk--perhaps because I didn't walk up with my credit card blazing in hand, ready to buy without any effort on their part. I've never felt so pretty womaned in my life---in a generic department store, of all places. I work and interact with A-list celebrities and studio heads kinder and more human that the sales associates in this store, who might consider having a very different attitude, in post-pandemic retail/life, and what is about to be a recession. There isn't anything at Nordstrom that can't be bought elsewhere--which is exactly what I did. Nordstrom is no longer the customer service oriented, enjoyable place to shop that it once was. I was made to feel badly enough in the 40 minutes that I was in this store, that three days later, I decided to write this review. read more

The customer service counter is not the best. If you order something online and there's another Nordstrom which can accommodate the pick up, go to that one. MainPlace in Santa Ana, located 20 minutes away, for example, is much friendlier and efficient. I was roaming around the shoe department, and not one person asked if I wanted assistance. I must look poor, despite carrying a Ted Baker and Moulton Brown bag. They do have more selection than other locations, but I try not to go to this one unless I HAVE to. Unfortunately its closer than Fashion Island, so I have to. read more

I was at Nordstrom a few days ago and I wasn't going to leave a review but I'm still mad about my experience. I was helped by some girl named Hannah in the lingerie department. I say some girl because she did not care about me the customer one bit. I was looking for this particular item from the skims collection for my wife and she was blatantly ignoring me and was on her phone. Her attitude was dismissive and malicious. I work in retail so i understand if someone's having a bad day or just tired but she was just so miserable when talking to me. Granted I did come in when the store was about to close but still that's no excuse to treat anyone that way let alone a customer. Now the reason I'm writing this is because she ringed me up for the WRONG SIZE. I specifically told her a small and obviously she wasn't paying attention. Now i have to go to another nordstrom that's out of my way because i will never be going back there again. read more

Went to la prairie to try on with the hand cream but the vietnamese woman who assisted me was a bit rude and arrogant. Not happy with the service so we just walked away. She looked at me from top to bottom repeatedly and after asking for a sample if she could make it one, she kinda looking at me judging. If anyone wanna buy la prairie, just go to bloomindales and find lulu. She treats better. read more

I only shop at Nordstrom because of their usually excellent customer service but idk about this one. Picked up an online order and they gave me an open box ( couldn't even flip it inside out ) and make it somewhat presentable before reselling something someone returned. There was makeup? Dust? On it and rolled up into a ball. Only noticed it when I got home.. read more

Nordstrom South Coast Plaza - Looks used... - Department Stores Near Me - Costa Mesa, California

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So I decided to place an order for curbside pick up thinking this would be fairly simple, I guess not. I placed an order fo a pair of men's Gucci sandals size 10. I called when I arrived and noticed the size as wrong. I immediately called and notified them of the mistake and let them know the order was incorrect. Then things went wrong, the rep insinuated the mistake was mine. I made it clear that on my receipt it say 10 and I was brought a size 9. I understand the circumstances right now but if I'm paying to an item then I expect it to be correct. Currently still waiting to be helped although it was someone else's mistake, HORRIBLE CUSTOMER SERVICE ! read more

Only been here a few times and never really purchased anything till today.. and by the service that I experienced today I will be definitely coming back more often.. The young lady that helped me (caitlin) in the sports wear was super great, very patient and very knowledgeable.. Great job... and thank you for your help.. oh and she also helped me retrieve my E gift card that I had no idea how to get.. read more

Writing this review on behalf of my mom. She went in to make a cash payment on her card and she was being asked about her income and occupation. This was a first in the maybe 10 years she has had her card. She felt very uncomfortable profiled and belittled. I can honestly say myself that customer service here has become lackluster as well as the south coast location. it feels like walking through Macy's just to get to the main mall. I hope it gets back to the way it was. read more

Nordstrom South Coast Plaza - Department Stores Near Me - Costa Mesa, California

Utterly disgusted by the type of treatment I received at this location today. Ignoring a customer, raising one's voice, and walking away mid-conversation do not define good customer service. If this is how Nordstrom's treats their customers, I'm at a loss of words. Absolutely no amends nor even attempts to apologize were made by the associates or the GM. Considering that Nordstrom's is one of the biggest and reputable retail chains, the treatment I received today was appalling and unacceptable. read more

I mostly go to Nordstrom for dresses and fuzzy socks. My aunt always looks at the purses when we go here together. The salespeople mostly leave you alone to browse. They carry shoes here that the Cerritos location doesn't have so this is where I discovered Privo slippers. Wait for one of the sales. read more

All I can say is I LOVE Nordstrom's. Yes their clothes are a little pricey, but the quality is great. I never have a problem getting help and the service is always friendly and professional. If they don't have your size, the are more than happy to order it to be shipped directly to you with no shipping charges. The selection is great, I always find exactly what I need and it is so nice shopping with piano music, it is an enjoyable experience. Way to go Nordstrom's, you do a great job in treating customer's as though each one is special. read more

What a great experience at this Nordies! I drove out of my way to try on some evening gowns that aren't carried in all of the stores. Everyone here was extremely helpful and tended to what I needed. We went earlier in the morning on a Saturday so there were no issues with parking or the place being crowded. By the time we left, you could see all of the other weekend shoppers out and about. We wanted to head to the 3rd floor cafe but the line was out the door and not moving. =( One fuss would be that the dressing room door locked me out. The attendent had to go grab a hanger to McGiver it open. =) read more

William G deserves some type of benefit & recognition for his outstanding professionalism & customer service. This gentleman was a pleasure to do business with and his positive energy had a significant impact on my day. I will definitely be returning to this store as a result of his wonderful service and great attitude. Thank you. read more

This review is for the south coast plaza location! Bought a pair of a Citizens of Humanity online on Feb 23. They ripped right at the knee during a family reunion trip in Canada and I was shocked because they're only 5 months old. Saddened but I didn't hesitate to toss them out and ordered another pair (on July 26) cause they were comfortable and cute... But, they too ripped and right at the knee as well! This being the second time around that this happens, I decided to return them. A $240 pair of jeans should last how long? I say definitely longer than a couple of weeks or even 5 months, right? The sales associate calls Brian, manager of men's shoes department and acting manager for the night to approve my return! He says sorry I can't return them because this is considered "normal wear and tear" and he added that the pair look pretty used! I said they are worn but their condition is as good as a brand new pair from your racks here at the store, why don't you compare with a brand new pair!? He responded with "that won't make me change my mind"! I said, I insist. Why don't you get a brand new pair of citizens of humanity and compare its condition to the one I'm returning? He said you're welcome to grab one yourself but there is nothing I can do for you at this point! I asked for his superior (which is how I found out he's the acting manager for the night and that the store manager isn't there). He said he didn't know what her schedule is or when she's typically available but that I can call the store and ask! Gee thanks! I can buy a pair of jeans at target and they would last more than 2 weeks but I shop here for the quality and service which was non existent with my experience this time! Nordstrom I never imagined you could disappoint me! You need to step up your customer service if you want to keep your loyal customers. Check my purchase history... Very disappointed Nordstrom!!!! read more

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My Girlfriend and I went in to get her some boots and was helped by Joe in the women's shoe department. He offered to help as soon as we stepped foot in his department. Took his time to answer our questions and made suggestions. Was very grateful for his help. He is the reason that online shopping will never replace the in store experience! Thank You Joe. Very happy with your assistance. read more