Clean and visually appealing set up with friendly staff. Regularly marked prices can be on the high side for what you get, so definitely should wait for sales with deeper discounts. They have a loyalty program that will send you additional deals and coupons so if you shop here, definitely sign up. You can also order online to be picked up in store to avoid shipping costs or minimums. There are often deeper discounts online. I placed my order online at a much lower price after not seeing what I wanted in store. Unfortunately they cancelled one of my items probably because they couldn't find it in the store. I called customer service and they were able to locate the item at another store and shipped it to me for free. read more

Parisa is the best. I've been here a few times and she's always been very helpful in finding the right style for me. She also gives honest feedback on the styles I choose and gives me better ones. If it's not in my size here at this store she will look online to see if I can order it and get it shipped to store for free pickup or if it's available at another location. I enjoy shopping here as I'm not worried about not finding my size. She's a top notch employee. read more

White House Black Market - Women's Clothing Near Me - Tustin, California

The White House Black Market store closed in my own over a year ago. Since then, I've ordered maybe three times online. EVERY time the shipping is extremely late, and so late that I have to call them. Unfortunately, I ordered again recently, and right now I have an order that shows it's still sitting in their distribution center and it's been 10 days already!! I have called and emailed numerous times, and NO ONE has done anything to help! They could have called the distribution center to see why the order has been held up, or SOMETHING. Right now, I've been on hold AGAIN with customer service for over 30 minutes, because I was told I'd have to wait until my order was 10 days late, to cancel it! Insane!! WILL NOT be ordering from this horrible company again! read more

I love their clothing... but I came in the last time, for the last time. I went in there looking for a dress for a Christmas party. The store was empty, only two salespeople on the floor. No one helped, not even a "hello." They were too busy talking about their party. I'm glad they have a good relationship as coworkers... but when a customer is there...hello?! read more

It's been 10 years since my last review and my baby has grown into a child who now can tolerate a little bit of shopping. After a few more experiences I now think the quality in clothing and prices outweighs any problems I had with online returns. I learned from past experience and don't return here anymore so I can't speak on how that is like currently, but service is nice and helpful enough. There are usually discounts especially if you purchase here a lot. read more

Horrible customer service! Super rude! The horrible woman working there made the return process difficult. I will never buy anything from this brand again. read more

Conveniently located at the Tustin Marketplace across from Sephora, there is usually no issue finding parking. Though the location is relatively small, there is usually a nice selection with the discount clothing near the dressing room (I just found that out, some great finds). The service here can be hit or miss, but is usually good. It's definitely a great convenient spot if you are in a fashion emergency and need to run in for something quick, or just don't want to deal with the hassle of a mall. For that, they get a bonus star! read more

The store overcharged me by more than $63. I went back to ask Kaliah to adjust the price, but she made no effort to resolve the issue. Instead, she told me that I could either return all the items or contact customer service myself. I expressed my concern that she was not trying to assist, and she responded that she was just trying to get through the day. I found her attitude, lack of customer service, and apparent incompetence very disappointing. I will definitely not be returning to this store in the future. read more

Shout out to Leah and her associate! They were so patient, helpful, and fun today as I learned my size in almost every style. They helped me find staples as well as wow pieces that I bought and have a soli list of items to keep my eye on. I'm new to WHBM brand and happy with this first experience. read more

White House Black Market - Women's Clothing Near Me - Tustin, California

My experience with Kaliah was outstanding! She is so kind and efficient, and handled my transactions with a very pleasant demeanor and positive attitude. She really deserves kudos from management, especially since, in my experience, this is rare. I am an extremely frequent shopper/customer of this brand and, unfortunately, have experienced very thinly veiled disdain and outright rudeness many times at other locations. I will be back to this store even though it is a little further away for me! Edited to add - I was seriously considering stopping my (extensive) shopping at WHBM due to the treatment from some of the store personnel, but she has saved my business. read more

Friendly store and always ready to help. Really nice clothes and their sales are super.

This is my new favorite store! Absolutely loved every piece, long term good staples with the cutest touches and not super pricy either, could've bought the whole store! Kelly was amazing loved her bubbly personality and she made me feel so confident in everything I tried on. She helped me with sizing and was just the sweetest ever! Customer service is 10/10, clothes are to die for,I love this boutique! read more

Great service by Rajita. She was very helpful and made sure I got all the right sizes from tops to suit sets. Will definitely be back.

The women in this WHBM are amazing. I was in Anaheim for a conference and needed a suit. I ordered it online to pick up in store. Blazer, pants and top. I went in to pick up and called ahead to advise the situation as I was in an Uber in route. They got a fitting room ready for me and steamed the entire outfit and pulled additional tops. I was in a rush, stressed and still fielding work calls. They were so calm, cool and incredibly kind and helpful. Thank you appreciate your kindness and support. read more

I went today when they were closing,They were very welcoming and kind and they helped me find the item that I needed the even called another store to find it, very kind and helpful staff. read more

I have been going here for a long time. Since the remodel they have been so rude. I will never come back again. I am shocked they still have jobs. I'll drive down to spectrum in the future. read more

I have been to this store several times & the staff is always very helpful. I always seem to find both great work & casual clothes.

Whoa, really low customer service ratings at this location! Someone should pay attention to that! Someone should also update those very out-of-date fashion photos that look very QVC! Emily was really sweet and on the ball. The older sales associates can be a bit on the crusty side. I pass through this location only when I happen to be running errands in the area. If I want a good shopping expedition, I'll go to a different location that offers full customer service. read more

I love this location because of Kelly. She is fantastic! my recent interaction - on mother's day - with Kalia- made me pause if I ever want to go there again. Unfriendly, rude. Really? There are a lot of choices for us to shop elsewhere! read more

Tustin Ranch Marketplace store...thank you! I highly recommend Kelly and her team for exceptional customer service!!

This is really my favorite store to buy my work clothes in. I've been coming here for many years and have always been treated very graciously by the staff. But today. All I needed was someone to ring up my purchase. The woman was extremely curt with me. Perhaps she was in a hurry. I'm not sure what her problem was. It left me with a very bad taste about my favorite store. Bummer read more

Bravo to WHBM at Tustin, CA!!! Kelly has been my stylist for years and she is amazing. Her staff is amazing. I feel like I'm shopping with good friends. It's such a warm feeling to be greeted by name when I arrive. If Kelly is not working on a day I want to shop, she lets me know who is working and those ladies take the best of care of me. Best WHBM store!!! read more

I would leave zero star if I can I made the trip 3 times and they were still closed during COVID extended longer for renovation Trying to return online item they advised me over customer service to return at the store coz online process long time around 2 weeks. Came to this store after they were close for remodeling refused to take the item back coz I passed the time frame. Horrible staff and rude ;)my last I go there or I order anything from this store. read more

I love White House Market, but I don't care for Tustin location. Stuff there are so rude and unfriendly. I rather go to Spectrum or Cerritos because this location is the worst in treating customers well. I hope they can improve their customer service and Learn how to treat customers. read more

My husband went in to this store wanting to buy something nice for me. The women in there were so rude (i was on the phone and he was showing me the stuff). They assumed he was buying stuff for himself without even asking him first. I get that everyone is WOKE and shit but to just assume that a man going into a womens store is trans is just plain stupid and ignorant. He still bought some boots for me but i literally went back the next day and returned them. We'll just bring our business else where. Just like that community ask for respect please respect everyone else without assuming. read more

I will never shop there again. Staffs are rude , unfriendly and refused to help. I ask the manager lady a different size , didn't even take a time to search and quickly respond with unfriendly tone "no". My 12 year old son went and got me some items and he even realized how rude they were and told me he should work there so he can help the customers. Only time they even spoke to me when I bring some items to purchase . I didn't want to purchase anything but I just didn't want to disappoint my son cause he helped me to pick some items that he want me to wear for my Birthday , so I did purchase. It was the most unpleasant experience. They ate lacking the customer service experience. The company should monitor the employees and make a pleasant place to shop. read more

Pretty huge place. This is probably the biggest one I've been to yet. Very professional. Nice staff. Love the location even parking lot is super convenient. read more

I used to love this store but I never have had a good experience coming to this location. They are really rude and lack basic customer service skills. You would think corporate would read all the negative reviews and offer some additional training or better yet hire a competent manager. Until then I won't be returning! read more

The staff have no customer service they are rude and pushy. The first and last time visiting this location. Really rude and unprofessional.

went in the store to just look and ended up purchasing a pair of pants and a matching jacket. The sales associate was super sweet and helpful. The clothing is well made and the prices were not to bad I got an additional 50 % off which was awesome. read more

Leah is rude unprofessional, not helpful, and very short only cares about a sale. She does not know how to talk to people.

White House Black Market has beautiful clothing for the working woman. I find so many cute jackets and sweaters when I'm shopping here. And with the holiday season almost here, they are also getting in some amazing dresses too. The clothing here is a bit on the pricey end, but they have great sales and coupons to make up for the higher prices. The customer service at this location is also really good. The staff always tries to greet each customer as they walk in the door, and I can usually get help finding styles and sizes when I need it. This White House Black Market has great quality clothing, and the staff is always really friendly. Now that they are getting those beautiful holiday dresses and jackets in, I will probably be here a lot more often! read more

Ok I have to "speak up". I have been to this WHBM store several times over the past 5 years. Today again, with my daughter, to return some pants. We were greeted promptly at the door by a gracious helpful sales associate. These other sad reviews... I understand one off situations happen and every one wants to be heard, I just want to defend an over all - year after year experience of constant exceptional customer service. Friendly helpful CS is what keeps me a constant customer that and cute clothes;) read more

Why is this place even open right now? What a disaster. I was going to stop by Ann Taylor next door but it's going to be closed for several months, so I just went into this place to look. First of all most of the store is missing due to construction. There's a couple of junky clothing racks with clothes that look like a nightmare. There was a sales associate that was doing her hair in the middle of the store. Can't they do that somewhere else? Kind of gross. I thought Michelle Obama shops here I doubt she would approve of this location. Total disgrace, they should shut down till they get it back to being regular store. read more

I came in today After going to many stores at the spectrum and boutiques in Tustin and not being able to find a dress, I immediately got help from Nikki I believe that was her name sorry if it's wrong but she was absolutely Amazing in helping me find the perfect outfit and making it easy for me after a stressful day. I love it and can't wait to wear it! There were so many cute outfits in the store that I will have to come back to! The store was very clean and the staff helpful and friendly. read more

During these hard times..... Shopping was easy and breezy. Kelly the manager was soooooo amazing. She is very empathetic and she is so wonderful. I can see the passion she has to help people. I never stepped foot in this place because I shop Theory, Lafayette.... quality of clothing.... uhhhhh I am back in the east coast! Good style and good QUALITY. I will always come here. Thank you so much Kelly for my first experience with this store...... I will definitely come back, maybe tomorrow?! :) Thank you! read more

This is one of the stores with the worst customer service every store I go I found the personal so arrogant I don't know why? If that is part of the rules or ????????I love the clothes but not is Channel brand hello????? read more

Went in for the first time a few days ago to buy a pant suit. I had never bought one before so I didn't know exactly how to match everything. Kelly immediately helped and got 2 different outfits, matching blouses, and shoes so I could try on the whole outfit and see how it looked. On top of it she helped me pick out jewelry that would go with the outfit. Because of Kelly I was able to buy an entire outfit with matching jewelry in one trip with ease! Will definitely come back again! read more

Great customer service. I love that this store is super cute and clean. I always find cute dresses here.

Where did all the friendly and helpful sales associates go? Today I walked in and a few of the associates just looked at me and walked away without saying anything. Only the MALE associate bothered to greet me ask if I needed help. He asked someone to take my return. She walked up, took my receipt and started punching the keyboard. No hello, no how is your day, no nothing. Let's send these girls back to training please or at least draw a smile on their little lifeless faces. read more