I was only here to make a return but this store is huge and I wish I had more time to browse. The line was long but it moved pretty quickly. My return was a breeze and the cashier was very nice. This store is located on the second level, so you will need to take the elevator or escalator. I plan to visit again when I have more time. read more

Nordstrom has always been my department store of choice but sometimes they get a little prices. So instead I come to Nordstrom Rack. Almost 90% of the items in the store come from the Nordstrom department store but are sent to the Nordstrom Rack when new items are released. They have sales during the holidays where clearance is an additional 20% off. You can find some real jems here! read more

This store has the best selection (Ashford Dunwoody is SO weak by comparison). The only problem is they have so few staff at peak times that you can wait 30+ minutes just to check out!! Uncool. Like Nordstrom Rack stores in other cities, this one needs staff throughout the store with scanners who can do credit card sales right where people are shopping. I thought Nordstrom was further long with that rollout in their stores! This is a flagship Buckhead store! Come on people! read more

This is the outlet arm of Nordstrom's Department Store. If you're into higher end name brand shopping, this is the place for you. I'm generally not and Nordstrom Rack's discounted/sale prices are still too high for my budget. That being said, there are still good reasons to shop here. Nordstrom cut their teeth on stellar customer service and a superb shoe department. If you're in the market for shoes, definitely shop at Nordstrom Rack. The deals are decent, but you'll find a wide range of stylish selections that are a step above other stores. I left with three pair for around $250. After wearing them, I'm even more pleased with what I bought. I've also bought some cute accessories at different times and it can be a good place to shop for inexpensive gifts. Customer service is not as stellar as regular Nordstrom stores. Checkout lines sometimes stretch halfway the length of the store. Roving employees with hand held checkout devices can ease the strain, but generally don't respond quickly enough to the long lines. One distraction is the adjoining Buckhead Church. Depending on what's happening at the church, heavy traffic being directed by multiple traffic cops can become chaotic and create long lines just to get into the shopping center. If you know what you're getting into, Nordstrom Rack may be the place for you. read more

Have plenty of time on your hands when visiting this store because there is lots to see, the prices are less than the full price store but can still be pretty pricey. Keep an eye out for the 'clearance' racks for additional savings otherwise this is more of a browse around store that you hope to find a steal in. The kids selection of shoes were very nice and only a few good looks in the women's shoe section, which I am sure changes on a daily basis. read more

Great selection and very well organized!! Clean and immaculate dressing rooms and very nice customer service. Great quality shoe selection both regular and designer. Purses were very great quality and the sales racks were overloaded with great pieces!! I needed more money for all the great things I saw! read more

This place kinda reminded me of a more expensive TJ Maxx, but with a WAY BETTER shoe selection. Now I didn't care too much for the dress selections or the shirts. The amount I had to dig for things did not please me. But man oh man, if you want a pair of shoes. Go here. I got a pair of Sam Edelman heels for $50. They are so practical and well made. I was impressed. read more

The shoe department is gold. This is a great store to find Nordstrom quality clothing at a discounted price. I find the clothing selection to be hit or miss, and same with the handbags. They do carry some accessories and home goods as well. But the shoe department is the reason I love this store. They have a lot to choose from at very discounted prices. I always find multiple pairs of shoes that I love here. In addition, DSW and TJ Maxx are next door so it's easy to run back and forth to price check as they carry some of the same styles. The only downfall is it's location at the very crowded Buckhead Station. Saturdays are crazy, but weekdays are very busy too. You will have to wait in line to check out. For the amount of business they have, I always feel that they need more employees at the cash registers. read more

The cashier possessed a very low thinking level. I went to purchase a mask at this location and apparently, the mask was not scanning. Another cashier stated that she had the same issue last night where certain masks were not scanning and she had to scan the same brand mask but different style. Well I guess common sense is not to common. Instead of the cashier taking the advice of her coworker she wasted 10 minutes of my time looking for a mask that wasn't even similar to the brand mask that I was trying to purchase.... I had to walk over to the accessory section and locate a mask of the same brand which took me 45 seconds to do. I don't think this situation was that difficult to solve but the cashier had very poor decision making skills. The cashier never apologized at all but just stood their looking clueless. The date time and location was Sunday November 1, 2020 6:35pm Buckhead Station. Cashier name Quayneisha H. read more

Nordstrom Rack - Department Stores Near Me - Atlanta, Georgia

The worst. Dirty, messy, and horrible customer service associates. These folks couldn't find good customer service with a map.

I have been shopping at Nordstrom and Nordstrom rack for years. That being said, some of the recent changes to the Nordstrom Rack customer service polices are, in my opinion, un-Nordstrom-like. Nordstrom has generally been known for its stellar customer service. Well, not anymore. Now, at Nordstrom Rack there is a hard cut off policy for returns. First, there are now no returns after 45 days (even with tags on and receipt in hand!). After those 45 days are up, there is no exchange, no gift card, nothing. I learned this the hard way when I tried to return a pair of shoes I had been going back and forth over for a month and finally decided I didn't need them. Second, there are no price adjustments. Four days ago I purchased a pair of sandals. Last night, I got an email that there was a sale, "25% off Clearance." Since my sandals had been on clearance, I assumed I would be able to go back to the store and get the price adjusted. I've done this before and it is usually no big deal. Not only did the store refuse to credit me, but they couldn't even return the shoes and allow me to re-purchase them. I completely understand if it had been a month since I had purchased, but it had only been 4 days! The shoes were still on the floor (albeit in all other sizes). Needless to say, I will re-think every purchase from now on at Nordstrom Rack because my past few experiences have shown me that their customer service is really going downhill. Don't purchase anything unless you are absolutely sure you are going to keep it! read more

The customer service here is terrible. I tried to return 2 items that were Christmas presents and ended up waiting 20 minutes because they messed up the return. Didn't even get an apology, just had my receipt thrown at me after wasting all of my time. Will not go back to this location. read more

BE AWARE!!!! This Nordstrom rack ripped my family off to the tune of $2,106.16. In 2014 my wife purchased this amount of clothing from this store. She had been diagnosed with stage 4 cancer and went on a shopping spree for clothes That would be comfortable and make her feel better. One week later Nordstrom ran a duplicate charge for the same amount. We did not catch it until we were doing taxes the next year. We called Nordstrom thinking it would be refunded. We sent all statements and they had records as well. The Atlanta store said we needed to call corporate in Seattle, then Seattle said call Atlanta. We finally were put in touch with Someone named Lynn. She told us she would handle it. That was months ago and she doesn't answer calls or respond now. I also left a message with southeast manager Suzanne Killborne. No call back. At wits end. Fortunately my wife is still here, but now we have to deal with these crooks that will not call us back or refund the money they scammed us out of!!! read more

I've come to this location twice and am not impressed with the merchandise at this location. In terms of the customer service, I feel the reps were not very helpful and lacked customer service skills that most Nordstrom facilities proudly demonstrate. It's a surprise as this is the Buckhead location. read more

This place is great. There are usually lucky finds in this store! The only problem is when I come here with a certain expectation, like finding a dress, I come up short. This place really is better just to look around and see what they have, which is usually the case with most "discount" stores. read more

Not impressed. Seemed to be the leftover of the leftover from other Nordstorm Rack stores. Was disappointed by the selection...however, I did pick up a tank top and a few sweaters that was on clearance. After browsing the racks and finding nothing, I kinda felt I needed to purchase something to make the trip worthwhile. read more

There's SO much stuff! women's, men's, kids, casual, contemporary, formal... You have to spend some time digging around but they do *try to keep it organized. All the employees I encountered were really friendly and helpful. No one was really trying to sell you on anything, which I appreciate. They offer on site alterations. There's a fixed cost pricing chart that I took a peak at which seemed a little on the high side but I tend to think a convenience fee is usually worth it - esp if you don't already have a tailor. The shoe selection is limited and a bit chaotic but their prices manage to beat even the neighboring DSW! read more

I had a very negative shopping experience with this location. I ordered 12 items as a gift. Shipping was extremely delayed. I received notification that some items were in and went and picked them up (which was disorganized and a slow process in and of itself). A few days later I got several emails saying some of my items were being returned. I received no update that they had arrived and when I asked, they said they had come in BEFORE I came to the store. When I inquired about why I was not given my items when I came in, they had no explanation. They told me I'd receive a refund and I explained that for the purposes of giving a gift, a refund did me no good. The woman explained that my items were likely on the floor and I asked if she could search for them to see if I could still get them. She refused and told me even if they were there, she would not hold them for me, which made zero sense. Unfortunately, no one made any effort to help me in any way and I was disappointed by the lack of notification in the first instance and the lack of helpfulness in the second. Not the service I've come to expect from Nordstrom and I will never do ship to store to this location again. Avoid. Shop online...or better yet, elsewhere. read more

Came to Nordstrom Rack because I needed two pairs of shoes (white and black) for my toddler. Needed to purchase them ASAP. Got to the store and everything was a mess, normally it wouldn't bother me but when I found the only white and black shoes in her size (7t) they were both scuffed. I asked the sales associate at the cash register if they give any discounts for damaged items and showed her they were clearly scuffed and dirty. The sales associate said no and told me to clean them with a magic marker. I thought that was highly unprofessional and unlike Nordstrom's quality of customer service. Considering the chucks were normal priced even for a "discounted store" it didn't seem reasonable. read more

Nordstrom Rack - First picture was at the counter when I showed the cashier. Second a closer look. - Department Stores Near Me - Atlanta, Georgia

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Nordstrom Rack is a great place to shop. You can find designer clothes at discount prices. The only drawback to shopping here is having to hunt through the racks and racks of clothes. I always go with the intent to buy lots, but can only find a few things that really suit me. Shoe section is great also. read more

I usually find what i need here and I always spend way more than I had planned in this place. And the line is always WAY too long. You have to come with someone and tag team your way through the line while shopping. It's pathetic they still haven't gotten the message and installed more resisters. The line is wrapped half way around the store right now. read more

Worst customer service experience of my life. I was a long time customer and will never return to any Nordstrom Rack again.

I recently purchased a pair of Bruno Magli shoes for $250 at this Nordstrom Rack location. The first time I wore them, they squeaked so loudly that you could hear me approaching from 20 feet away. I tried to return the shoes and was told that it wasn't possible since I had worn them. How would I know the heels squeaked if I didn't wear them? During the process of attempting to return the shoes, the clerk told me that Bruno Magli's sold at The Rack are refurbished! Do not buy expensive shoes at Nordstrom Rack! read more

The stores are ok, hit or miss depending on inventory but online, Nordstrom Rack used to be a good and dependable shopping experience. Now it's a mess. Shipping takes forever - they say 2 to 4 days but it's a week plus. There have been problems with my last two orders. And returns have been a total cluster. I am waiting still on one return for 3 weeks after dealing with both online and in-store problems. How can it be this difficult when you have both the items AND my money. I have an existing order that has been "processing" for a week and still not shipped. Never again! Finding a new place to shop starting today and I suggest you so the same. They have permanently screwed up what used to be a good thing. read more

It's sooooo organized. Nice deals. I hate when I buy too much though! (It's upstairs so it's a hassle carrying them down)

I ordered 3 dresses. Nordstrom RACK advertises mail in 2-3 days. #1 arrived 9 days later. #2 was ordered 8 days ago and arrived at Canton USPS "hub" today #3 was ordered 4 days ago and the tracking number is invalid, just like the one for #2 was for several days. To Nordstrom: why do you advertise ships in 2-3 days? read more

I never shop at Nordstrom cause it is not within my budget. The pricing is more reasonable here at their discount location. I will typically stop in when I am shopping at another store in the shopping center. I never come to Buckhead Station specifically for Nordstrom Rack. On the few times I have been here, I mostly do not walk away with anything. But I recently went with my mom when my parents were visiting. I bought a couple pairs of earrings and some shorts. Even at this discount store, there is not alot that I want for the price they offer. read more

I found quite a few items. The lines were long but the service was fast and it went quickly. There were some good deals also.

They have a sale going on, I bought 2 pairs of "Happy Socks" for $12!

Love this place. High end stuff for less. I could go broke if I went there too much lol.

This store is okay. The employee in the dressing room was very friendly and very helpful. But didn't have a lot of things I wanted. I had to go online and order my read more

Good store. I used to only make it here occasionally but now that I have to commute to and from Alpharetta, I sometimes stop here on my way home in lieu of sitting in another hour of traffic. I always find something I like. It's neat and organized, the staff is mostly friendly, there is never a wait for a fitting room, and they do have lots of nice stuff. I always find tops, sometimes jeans (even though I don't need more) and I also like the belts and accessories. And, the prices are great. I'm a huge Nordstrom fan so it's nice that you can find some of the leftover stuff cheaper here and I still get points on my Nordstrom credit card. read more

I love Nordstrom Rack. This one doesn't have that great of a career selection or dress selection, but everything else is good. In general, this store is smaller from the other places that I've visited but at least it's never been too crowded. Parking can be a hassle here, but eventually you can find something. read more

I was pleasantly surprised with the service that I received while in Nordstroms Rack the other day. I was in a hurry and needed to put somethings on hold and Tiffany was so helpful with her attentive service. Nordstroms Rack gets a gold star from me...Thanks Tiffany, I really like receiving great service! read more

I really like Nordstrom Rack Buckhead. This location is so worth going too. For the last 6 years, I have been looking for a Marc Jacobs Natasha Q bag. This morning, I walked right into the store and told H was able to find it right on the spot. P.S. I was so excited forgot to get my receipt , but B was able to find it and emailed it to me. Talk about good-customer-service!!!!!! read more

I've been to the store twice. The first time it looked very picked over. The second time everything was beautifully laid out. I do not find the prices all that amazing - not worth the trip for me. read more

Good selection but always a 30 minute wait to checkout. It is very frustrating. With the volume that this store generates, the can afford to hire a few more associates. read more

Sooooooo Nordstrom and Nordstrom Racks are my favorite stores! This Nordstrom Rack has to be my least favorite. Yeah, they have sales and lots of nice items. But when I was here shopping a few days ago, I had saw a family wandering the aisles. This family was actually going around telling people that they were just evicted and need money to find somewhere to stay. I get it things happen but, coming into stores basically harassing customers by following them is not right. I felt really uncomfortable while shopping in there because of this family. It seemed as if every aisle I went they followed. Nordstrom Rack should do better and start noticing this kind of activity. I believe there was no security at the door so that played a part. I'm not saying stop them at the door but keep an eye on people that seem like they could be pan handlers. It was an unpleasant experience. read more

Unfortunately, in this location the customer service has increasingly gone down hill in the last year. Shopping here used to be an enjoyable experience but due to extremely long lines and low energy from employees, I'm sad to say it is no longer enjoyable. read more

I can always find something here. Also, if you look hard enough you can find some really good sales. Lines can be really long at times, but overall a very nice place to shop. read more