Great deals at a lot lower prices over the retail department store. This location is very organized and the employees all offer the same great customer service which is nice. They really do have lower prices on a lot of the same label brands you see at the regular store it's just some of the things that didn't sell which is fine for me. read more

Love the good deals that you can find here! I shop on their website more often than in their store but this location is pretty decent. The store isn't too big but everything is well organized and there are plenty of people working. However, no matter if I come on a weekday or weekend there seems to always be a long line to check out. read more

The plus-size section is pretty minimal but organized. The purses and shoes are fantastic. I bought a pair of Marc Jacobs sunglasses with a Marc Jacobs case for $35. What's not to love about that? They also had killer deals on Bliss Spa products. read more

Lines way too long. They took out the small credit only puchase kiosk which used to be fantastic!

Why does yelp write that it's closed? I just came out from here(9.21 pm) My visit was great, I found everything I had needed and paid not a big amount of money. My experience was really wonderful, and the employees were very friendly! read more

Okay, I hate shopping. Like passionately hate shopping... But I looooove shoes. This store is like Shoe Heaven. They have the cutest styles in name brands (although I couldn't really care less about that aspect) for very decent prices. The selection is amazing. It's sort of like Ross, where you won't find the same pair of shoes in two consecutive sizes, but it's definitely a step up. There are rows and rows of shoes in each size (not necessarily the same styles in each size), along with designated areas where boots are located. Selection, organization, and affordable?! Yay! I'm a fan! read more

Yes I do want to discuss further Bee I want to next time come in to the store I be more respected when I return something when it is defected and it is expensive product $15.00 for it is not fair I could not get that money back four months ago when I ask for properly it in a good manner but cashier and security guard said no refund without receipt but I did not have it because it was a gift! read more

Bought more things than I bargained for. I was holding 4 shoe boxes and 10 shirts that I went to try on at the dressing room. A young man named Ralphie asked me if I needed a cart and he got me a cart so I wouldn't be carrying everything in my arms. Things like that are huge for me. Great cilustomer service fro Ralphie like in the Christmas story he said. He made my day just want to Thank Nordstroms rack management for hiring the best. That's why I come here. Thank you once again Ralphie. read more

This nordstrom rack just opened and carries a lot of high quality stuff compared to other nordstrom racks! Lots of marc jacobs purses, juicy couture purse/sunglasses, gucci sunglasses/watches, sky dresses, free people, tory burch, betsy johnson, BCBG, etc. Its 2 stories of goodies!!! 1st floor = women's clothing, accessories, jewlery, bed/home, fragrance, beauty products 2nd floor = men's clothing, women's shoes The parking can get pretty bad! But I think its well worth the trip :) read more

Was never a really big Nordstrom Rack fan but this place is really great! Found some awesome deals here that I never thought I would have found, including: 1) Minimalist New Balance running shoes that were an extra 25% off so I got them for $15. I have worn them everyday for the past two years and they're still in awesome shape. 2) My husbands Steve Madden dress shoes he wore to our wedding. They were $130 but we got them for $60. He looked like a million bucks in tailored slacks. 3) A unicorn wine opener called the "Screwnicorn" 4) Shampoo and conditioner for a friends birthday. 5) Sevens jeans for the hubby. These are things I would have wrestled with myself buying but with these prices, it was a no brainer. read more

I bought a timberlands and tried waking and it wasn't comfortable so try it to return it and the said no return once you worn the shoes how I'm going to feel the shoes ‍ no more bad customer service just bad customer service ‍I drove to Glendal store and return the no question to ask why Pasaadena said no then it's just bad customer service in Pasadena store read more

Lots of great designer options. I was in heaven finding Theory, Helmut Lang, Kate Spade, Tory Burch, Vince, Marc Jacobs, etc. At the end of the day, I found a steal. A Vince Camuto pleated knee length skirt in rich plum for less than $15! I mean, it's an incredibly luxurious elegant, regal skirt, and I could not believe I found it on the clearance racks. What was crazy is the number of shoppers on a Friday morning. Unfortunately one woman with her two sons seemed to takeover the entire store. Wherever you were, you could hear her kids yelling and running around. Boo. The lines were crazy long and I was surprised people didn't know about the workers in the green shirts. When I saw one, I took advantage and had a very quick checkout experience. Shoes are upstairs and ok, but I didn't think the selection was that great. read more

Damn you Nordstrom Rack. For being so close to me. I could have more in my 401K if I weren't so addicted to you. This place just gets me. There's always a nice selection of discounted, higher end brands, an okay selection of clearance items, and a freaking fantastic selection of shoes. The shoes always get me. Sure, I need flats in every color because they're 40% off! The staff members are always very helpful and very quick with check out, especially with the frequent long lines - the employees walking the floor can usually check you out right on the spot as well. Side note: Seriously about the shaking on the second floor though, why does it do that?! I was up there last night and for sure thought the big one was about to hit while I was in the shoe aisle. I would've been a goner for sure with the large selection of shoes stacked over my head... read more

Ralphie in the men's deserves recognition. He is not only highly knowledgeable but he is extremely caring towards his customers. He genuinely cares about his customers' needs and will do whatever it takes despite how long the process may take just to make sure his customers get what they're looking for. He is a grade A employee one from which people should learn from. Nordstrom rack has gained a loyal customer because of Ralphie! read more

Good selection! Helpful staff! A little tuff to find parking. Lines are always too long not enough cashiers. Some people who shop here are messy leave shoes everywhere when trying them on! It's so annoying and not easy to shop!! read more

Eh. Typical Nordstrom Rack I guess. If you didn't like all the off brands at Nordstrom, I'm not quite sure you'll suddenly be in love with them when they are 10 bucks cheaper. 11.5, my size shoes. there was only a small section of those. A little disappointing. I did find a steal. A nice Boss shirt for 50 bones. Pretty good deal. read more

This one is located in a busy shopping center, so looking for parking on a weekend can be a challenge. However, it's fairly organized by Nordstrom Rack standards and has a good selection of clothing, bags and accessories. The home section is small and I found that their shoe selection left me a bit disappointed. I wear a 7.5 and I felt like there weren't that many shoes in my size that I liked. However, the staff is super friendly and I've never had a bad experience here - just disappointed I didn't find anything! :) read more

Newly opened. This store is really dimly lit for some reason. Lots of stuff on clearance (remainder from Christmas?). Not a lot of dresses and junior clothing though. Small selection of jackets as well. However, there's a large selection of cute shoes. Oh and practical shoes...like running shoes - of which I paid $40 for an Adias pair. Good stuff. The men's section is a bit wanting, the fiance + I wandered over there to look at ties and it seemed either everything good was already picked through or they just don't carry a good supply. Anywho, the one on the Westside (near Howard Hughes Center) is much more extensive. I finished looking through this place in an hour, 1/2 or which was spent on figuring out which pair of running shoes to get. Yeah, it's not a big store... read more

Yay for finding deals! I hate going to Nordstrom because its exorbitantly expensive, so Nordstrom Rack makes it a little more bearable. I usually head to the second floor where the shoes are because they have aisles and aisles of designer shoes that I like to peruse through. The clothes I sometimes take a look through but they can still be pricey so usually I don't buy much there. I was surprised the sunglasses were still around $60.... -__- too expensive since I break/lose them easily. read more

This Nordstrom Rack is definitely subpar compared to the other ones I've been to. Namely South Coast Plaza. But for the San Gabriel Valley, this will have to do. The pluses: -Ample parking -Not too crowded The minuses: -Not a good selection of shoes or anything I've definitely experienced better, but if you just need a few simple things, it's worth a visit. read more

I didn't buy anything but I liked coming here. The women's stuff is on the ground floor and the guy's stuff is on the top floor. I can't comment on the ground floor since I didn't shop down there. I did walk through it, though. This place has an escalator to take you up to the top floor. As it should. I found a pretty good selection of pretty much everything there and a large variety. Everything seemed to be kept pretty tidy, too. I THINK the prices are good but I can't say for sure. There are some discount brands that I noticed. They've got brand name shirts, dress shirts, ties, shoes, suits, sunglasses and more. I think once I get a fatter paycheck I'll come by and make some purchases. Until then, I'll just use my eyes. read more

What is not to like about this shopper's haven? This is where I found a fourth of my wardrobe. Granted, things could be more tidy, & the lines seem to always pull back to the fitting room, but... Hey, it gives me more time to ogle merchandise stuffed onto the sales racks. Marc Jacobs & Burberry purses get sent here from Nordstrom, & there's even a St John section. Oh, and the shoes! The shoes!! I think I walked out last time with four pairs of shoes, all designer, and the lot for under $200. You know, come to think of it: I just figured out why the kids hate it when we go to this N-Rack... I never even make it to the kids' section when I come here, & I usually make at least one 'guilty mom' purchase when I shop for myself. Whoops! read more

Super wide variety of clothing and shoes for BOTH men and women. The men's got the upstairs. Good selection, especially for shoes. Jordan's and dunks for cheap(er). It's not a Big Lots, just keep note of that, but the prices are better than the regular Nordstrom though. Not as cheap as Ross, but they do carry a better selection of quality clothing. The bad thing about this place is that the prices are low enough for you to get crazy... fight the temptation! Buy only if you need it. Coming from me (I buy if there's a deal) that means a lot... but of course I would highly recommend the Nordstrom Rack. read more

I came here looking for a dress for an event which I did find! It was a great deal too! However, a friend of mine came with me and she couldn't find a dress. The selection wasn't that great. There was a wider variety of dresses to choose from in the garment district downtown! Also, I am not a fan of the store in general, the lighting wasn't that great, the shoe selection sucked! Shoe selection is a deal breaker. Generally, it didn't feel that clean. This is conveniently located and the parking is easy and Old Navy and Xi are right next door which help! I actually found the shoes to go with that dress at Famous Footwear...classy shoes! Ironic...I know. read more

I LOVE LOVE Nordstrom Rack! You can get designer clothes or items for a cheaper price than other places. Although some of the clothe, shoes or handbags are probably from previous season, still! It's a good deal! I usually get all my activewear here- especially Nike. They're relatively cheaper than Nike outlet as well. Oh! I absolutely LOVE their shoe section upstairs. I get all my heels from here since they're all so comfortable! They also have a lot of running shoes here as well. My favorite! The women's section is obviously bigger than the men's section. Almost more than half of Nordstrom Rack is for us ladies. Their handbags section is also awesome. They carry a lot of brand names such as Marc Jacobs, Kate Spade, Vince Camuto, etc. Their watches section have some awesome watches as well. Got my boyfriend a Movado for more than half off. I went to Nordstrom to check out the same watch and it was at retail price, so Nordstrom Rack is totally the way to go! I don't think you can ever go wrong shopping at Nordstrom Rack. Checking out is also easy, you can just go up to one of the staffs that wears a green t-shirt and you can pay with them if you have a credit card or debit card. So easy. Parking is plentiful. read more

Probably the most equipped Nordstrom Rack for my wrath! They thought of me when they laid this place out. Every single designer brand you can think of is here. Not just every single one, but the GOOD ONES. Gucci watch anyone? What about a 2,000 movado? Betsey bags? Betsey wallets? YSL bags? This is your place. It's new, very clean, and organized. For their opening they definitely anticipated a lot of patrons, and I reccommend going soon if you want to catch all the good stuff that nordstrom has to offer in their normal, full price stores. Hey, here's a tip also, go back after that, you know after the half yearly sale is over, and I BET YOU there will be even more great stuff at the RACK read more

What happened to the Nordstrom return policy. It seems like for New Years they have resolved to stop accepting returns. Shop on Amazon save your money and actually be able to return your purchase if there is a problem. I used to be a huge Nordstrom and Nordstrom rack supported, but lately I have been really disappointed. read more

Cody is the man. Very helpful with all customers. Saw him busy with several of customers. He was organizing items and he is easy going. Very helpful with my items I purchased. I hope management does recognize a great employee they have. Hands down best customer service. read more

Nordstrom Rack - Cody best employee at Nordstrom rack Hastings village Pasadena - Department Stores Near Me - Pasadena, California

The tie section was a mess, but I did find what I was looking for. The sales staff was friendly, and this location has a much better selection than the West Covina location. I was somewhat dismayed that its men's section is on the second floor, but go figure - men don't shop as much as women. Oh, and the building feels like it shakes on the second floor. Like the earthquake rollers are too sensitive or something. read more

This Nordstrom Rack is pretty big...for women. As someone who shops at Nordstrom Rack often, I've been to my fair share of locations. This one had one of the smaller men's selection. I was also quite disappointed with their mens shoes offerings. That being said, the staff were really genial. They helped me find what I needed over the phone and helped me again when I went in store. I always love the deals at Nordstrom Rack and since this one is the closest to me, I think I'll be visiting it often. read more

I used to really like Nordstrom rack, but lately it's been sort of a miss than a hit. I noticed that there is bias service coming from the pudgy - short haired blonde lady who works as a cashier. She discriminates against you if you don't fit her profile of a human being that she deems superior. She's been rude to me three times now, on three different days. On the first two days, she was just curt when she was "forced" to help me. I brushed it off thinking maybe she just isn't having a good day. On the most recent day, she walked off when it came time for me to pay ( I was next in line). But when I started paying with the cashier next to her after many minutes of waiting, she walked back when a gentleman by the "ethnicity/race" that she deemed "valued" walked by uttering the words, "Yes, sir, I can help you." I won't tell you the ethnicity - just stating the facts of what occurred that very day. I think after three times I felt like it was time to write something on Yelp. Although that is not the only reason why I would dislike a store (of course not for just ONE reason), I also noticed that the selection of clothing has sucked as of late. Prices are high and the quality isn't that great. Additionally there's ALWAYS a line in the front. I don't know why they don't have more people working upstairs to supplement for the long lines. read more

They had Ben Sherman and English Laundry stuff. You are not always going to find your size but it is nice to know they offer it. Well stocked and well organized. Love it! read more

Mmmmm....no. I'm used to the store in Glendale, in all its frenzied glory. Parking is a nightmare (it's like Christmas: no parking and insane people circling and honking) and it's just not that serious. The store is large (2-stories), but struck me as fairly dark and dismal. I didn't find anything on this trip and I won't rush back. WARNING: the store is so new, it has very few markdowns (ie no shoes @ 35% of the blue sticker etc). I'm just saying... read more

One of my favorite places to shop! My mom was told about this place by my cousins, and we started going here a little over a year ago. Whenever we have time, we head here to shop. I really enjoy the selections! The last time I went, I was able to buy a Jack BB Dakota coat for $40, a huge fraction from what that brand would normally sell for. It's also located in Hastings Village, so you can head to Best Buy, ULTA, and Bed Bath and Beyond (among many other stores) if you need to grab something there The only problem is that it can get a little messy sometimes, but it is tolerable. The restrooms smell like hell, so make sure you go do your business beforehand. Shoe section isn't that wonderful, so it's best to come here if you're just looking for clothes or accessories. read more

Very bad costumer service, manager was very rude. I was very disappointed . They can help me some way but they don't care and I will never come back read more

Just left and let me tell you.... The fitting rooms are not clean and I got here early at 10am, it's now 11:45am as I write this in my car. Told the cashier as I was paying that I needed a gift receipt which she forgot (it happens) so she had to good the transaction re-ring it up and didn't give me the original receipt because it showed that I still had a balance on a gift card... I always keep the balance to verify what I have left. Instead of giving me the original receipt after I looked in the bag she told me that she threw it away in the trash because the transaction was viod and didn't bother to get it out. This is the worst visit. read more

Really poor customer service. Several employees just standing around and the line to buy/return was very long. No attempt to add more cashiers - will not be back - "low prices" not worth the lack of customer service. Also, trash and food all over the floor. read more

Staff at the Rack are usually helpful but today, 4/29, African American girl at the hautelook return station was unapproachable. She was not helping anyone, however, when I was approaching her she didn't greet me as Nordstrom staff usually do. Actually seems like hoping I wasn't going towards her. This was a Monday not like crazy busy on a weekend. She has one job, just to do returns! Anyway, I didn't stick around to shop cause she turned me off!!! --- maybe she had a bad day, I will chalk it off as that :p read more

Basically the best service. Had some items to return, it took some time as the employee was struggling to get the handheld scanner to work. Finally left with printed receipts after 30 minutes. Four days later, the credits never hit my credit card. I called the store, they connected me with Joseph Rios (Store Manager). He took all my information, called me back 4 times with updates. He was able to email me the credit. First Class Service at this Location! read more

Always shopped Nordstrom; then a friend told me about Nordstrom Rack! this is great. I really like the one in Pasadena; nice and spacious; good selection of earrings and other accessories; kept clean (better than the one in Culver city) the selection in shoes though not as good as Culver City some times; over all; happy they are in the San Gabriel Valley. read more