Bath & Body Works was a quick stop for me while waiting for our table at Yard House. The store felt a bit smaller than other locations I've visited, but it still had a solid selection to browse. My boyfriend redeemed his birthday freebie after picking up a few sanitizers, and he grabbed me a cute sanitizer holder to clip to my keychains -- super practical and adorable! We weren't in the store long, and our only interactions with employees were at the checkout and with the group that greeted us by the door. Overall, a nice way to kill time while we waited. read more

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Brandon saved the day again! He's always so great when I need help and has great customer service skills! This is the only location I go to even though there are ones closer. read more

They had what I wanted. They showed me where to find everything I came in to look for.

Corinna. This girl was having a bad day and we paid for it. We walked in and were greeted right away by two sales people. Polite, smiling, offering help but we were there for the soap sale. Of course we looked around and the two up front offered help. We selected our items and went to the cashier. We were met with Corrina. Sour face. Could care less we were there. Barely said hello. I asked about an item and was met with a flat 'yeah, they are all on sale'. Never asked if we needed validation for parking (and I did and didn't get it), never asked if found every thing alright. This girl was so rude and dismissive we just left the store fast. I did stop to ask the other two employees if Corrina was having a bad day. I said to be nice to her, she seemed like something was wrong. Sadly, we will stick to the location at the mall. read more

I walked in. There were two sales people. In was helping a customer the other was filling bags. Neither one greeted me . three other parties of customers walked in. They greeted them. They were so nice. Never said one word to me so I left and I was there for about 15 minutes. read more

The Pasadena location of Bath and Body Works did not follow official exchange policy posted on official Bath & Body Works website. (Please see attached screen shot of official site for reference.) I also happen to have access to internal sale associates training information. Per official training memos, floor staff is supposed to have specifically been trained for these exact scenarios in the past week(s). This branch has failed to comply with corporate-set policies. Now, the specific details: In store, instead of offering a gift "even exchange" based on ticket price of merchandise, the sales associate at the register forced the patron to obtain a refund at lowest sales price. This is not the correct course of action. (Again, please reference the attached image for supporting evidence.) When inquired about the specific policy posted on website, the personnel simply answered, "The policy has changed. Everything, regarding exchange and refund, will reflect sales price, not ticket price," albeit nicely. This is, however, NOT the official and correct stance of the parent company. It's becoming a problem that each store is following an arbitrary version of policy they choose to adhere to. There is no longer any standard and consistency across the brand. It has undoubtedly affected customer satisfaction in recent history, especially among the frequent and outrageous price hikes occurring in the past couple of years. In this specific store and specific incident, every staff member interacted was polite enough. Ultimately, a merchandise credit refund was issued and accepted. And the incident reached its unceremonious conclusion. However, due to lack of training and erroneous procedures performed, I will no longer recommend this store for others to make any purchases. As they say, speak with your wallet. Take your business to another location that honors the policies accurately and faithfully. If you, however, simply need to do any sort of refund, this store is still a perfectly good option. You will be offered your receipt-based monetary amount, or if you don't have a proof of purchase, then the lowest sales price in recent history. And hey, at least the store still smells nice. read more

Bath & Body Works - Taken from official Bath & Body Works website. - Cosmetics & Beauty Supply Near Me - Pasadena, California

I had a pleasant visit today! The employee was really nice and helpful. He let me know the sales going on and answered my questions. He told me Sweet Pea JUST came back as a scent cause I told him it is one of my favorites. I needed body lotion and got the Sweet Pea scent, The Butterfly, and Watermelon Mojito. Can't wait to use them all! :0) read more

Not really a fan of Paseo Colorado but if you do find me here, its because I am here for Bath & Body Works. I dont want to drive all the way to the Westfield Santa Anita and it was closed for the longest time due to Covid19. Anyway, this location is nice because its not as crowded as any other locations I have been to. Less people these days is definitely a great idea. Plus, seems like the staff is taking a great cautious measure to keep everyone safe by having people line up outside the store and limiting number of people inside. Yes, it can take a little while for your turn to shop inside but this is absolutely necessary at times like now. I only had to wait about 10-15 minutes to go inside and I made sure to grab what I needed and walked out as fast as I can for others and also for myself. Hand sanitizers are no longer hard to find and plenty of various scents are available. I just bought a few 3 wick candles that I came for since they were on sale. The girls working here were amazingly helpful and they go out of their way to offer assistance to every customer who needs it. Also, this particular location seem to have most of their best sellers fully stocked! read more

Bath & Body Works - This is one of my favs! Love the scent so much - Cosmetics & Beauty Supply Near Me - Pasadena, California

Great service and the cashier was wonderful in reminding me that she can validate my parking ticket.

I like this BBW location situated at the Paseo in Pasadena. It is bigger (than some close to me), the merchandise is way better, selection is pretty good. I wish it was closer to me, but if I am in the area, I like to stop by and get a couple of things. Nice customer service, they validate parking. The store is more pleasant to shop in, not so crowded like other locations. One of my favorite locations in LA area! read more

Love love LOVE this location! It's off the beaten path, and whenever I've gone here, the store is pretty empty with lots of varieties of new products. A little smaller than most stores, but they have a big selection, which gets the job done. The staff is kind and they also validate parking. There's also Starbucks next to it, so you can sip a latte, while sniffing candles. Double win! read more

Bath & Body Works - Nice and quiet! - Cosmetics & Beauty Supply Near Me - Pasadena, California

This BBW is located in Pasadena's Paseo center. There is parking underground and the store will validate. This is a much smaller store so it definitely won't have as much stock as a mall location would. I've never really had any issue on finding anything I need in stock except in December when the Christmas candles come out. The employees are all super helpful. I would choose this location over the Santa Anita Mall in Arcadia just because it's easier to get to and I just hate going to the mall just to get to a BBW. Pro tip-- ship to store option to avoid the online 5.99 shipping feeI read more

Nah. I don't usually review these types or places bc they're pretty cookie cutter. Greet you when you walk in, ask if they can help, etc. I'm here w one star bc that was the EXACT opposite of what I got today. Had ordered online and a couple things to return. Knew the semi annual sales going on so I figured I'd browse. I don't buy here like I used to after switching to handmade, organic washes, soaps, creams, etc. But they still carry a few things I enjoy, so I figured I'd stop by. I'm HUGE on customer service. It's the biggest thing that sets a place apart, besides an amazing product. No surprises here so customer service should be routine. NOT TODAY! Talk about phoning it in!!! I walk in, no one acknowledges me. There's 3 employees to the left, talking amongst themselves. Ok. I start browsing, still no one breaks from what they're doing to speak. I see some of the employees w the navy mesh shopping bags. I go to the back to look for them. I'm normally asked if I want a bag when I pick up one or two things. I had about 5 in my hand and went to ask for a bag. Brenda said they don't have them anymore but give shopping bags. Most would say here, and open the bag. NOT TODAY! I had to ask if I could have one, like that's your main job!!! Finally go to check out. Candice was on register. Asks who's helping me. I say no one. In fact it's the worst experience I've had in the store. She replies, ok. No, it's nowhere near ok!!! I returned something sent to me with no lid. She apologized for that, so clearly she knows the words! I'm becoming increasingly agitated and ask for a manager. Julissa (one of the girls who ignored me coming in) comes back. I tell her the service is off today and tell her my experience. She literally gave zero f**ks! She was so flippant and apathetic. I get it, you're not paid great, you probably go to school or are trying to better your life outside of this, but it was total disregard. I'm trying to let you know, as a customer. When I'm dismissed it's infuriating. I know none of them care for the aforementioned reasons but it def makes me think about returning to this location I've otherwise been good with. I got a big fake bye on my way out but I was already soured and pissed at everyone's apathy. Will I shop here again, ya, probably. Til I do everything organically. Will I return to this store? Not any time soon. I'll wait til they blow through this half ass crew. I fully realize everyone's hiring as things are opening up, but was this truly the cream of the applicant crop?? Maybe next semi annual sale. read more

Came to this location today. They're having their semi annual sale so I had to cop some items especially when Fathers Day is tomorrow . Let me start off by saying that this location is in The Paseo. There is plenty of parking but I highly suggest coming in the morning because it's not as busy & packed. Make sure to bring in your parking ticket because Bath & Body Work validates. I was greeted right away once I walked in. Their signs regarding masks to enter was misleading. It stated that a mask must be worn to enter. I asked one of the staff if masks are required and she said it's optional for those who have been vaccinated. So if you're vaccinated and feel comfortable not wearing a mask, now you can smell all the scents of their products. I sure did! Everything here was very well organized. Every turn I took there were staff ready to answer any questions. I like this location a lot and will continue to come here. The staff are always so welcoming and helpful. read more

This is a nice location for BBW. We went into this location a few days ago, after downloading the app and seeing that there was another sale going on for lotions. Their men's collection of fragrances is really great. I like almost all of the different scents save for Teakwood and those coffee/leather scents. They also happened to have another sale on one-wick candles, just a few days after they have that yearly big candle sale. So I grabbed some candles and more lotions. Glad I got the app, because I can go on there and keep up with the sales. I have plenty of stuff now to last for a whole year, but these also make great Christmas gifts, especially if you know the scent profile your recipient likes and can catch those sales. Also, this time I tried the room deodorizers which really work well. The candles last a long time and fill up the room with good fragrances. The customer service at this place was good too. read more

One of my favorite stores especially for last minute gifts. They always seem to have some kind of sale going on. I frequently get emails with coupons and coupons in the mail which I love. This location seems less busy than the one in the Glendale Galleria. It's also smaller than the Glendale location, but I am always able to locate what I need. This place is neat and organized. The staff is helpful. If you have a Victoria Secret credit card, you can use it at Bath & Body Works. Plenty of free parking with validation. read more

Bath & Body Works - Store front - Cosmetics & Beauty Supply Near Me - Pasadena, California

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I frequent B&BW but unfortunately, the company keeps discontinuing the scents I love (Sunshine Mimosa). Luckily Brandon has helped me numerous times to try to find a similar scent. He is very knowledgeable and extremely patient! Especially as I complain about the company always doing this with scents I love. He is an outstanding employee and should be given special recognition! read more

I really want to say this location is great, convenient, and has great customer services. I want to Thank Mariyah for her great customer service. I asked her not to make my bags to heavy because I can't carry heavy bags. She was very polite and offer to check if the bag was okay. I was very surprise and definitely would recommend this location. read more

I went there today and it was nobody in the register, waited and waited I let one of the ladies that was working on the floor. There was nobody in the register it look like she didn't even care not a good service read more

Great products! Great sales! Absolutely the nicest staff (and cute, too!!) So pleased to have gone there today to pick up a few things for a gift... and walked out with 2 bags of stuff! Definitely recommend. read more

Staff is very clean and friendly. There is a line before you go into the store. The associate sprays and sanitizes you before entering and offers a bag because they do not offer reusable ones. They even offer water. read more

Bath & Body Works - Outside the store - Cosmetics & Beauty Supply Near Me - Pasadena, California

I been coming here for years. I love all of their seasonal products and sales. You got to come down here. A lot of new stuff in stocks read more

Bath & Body Works - Different hand sanitizer - Cosmetics & Beauty Supply Near Me - Pasadena, California

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The Bath & Body Works that's located in the Pasadena Paseo is worthy of a 4 star review. The store is organized, clean, well staffed, and has a good assortment of bath, body, and home scents, fragrances and other hygiene materials. The bath and body products have definitely increased in prices as well as changed their signature scents since buying them years ago. Gone are the days of $8.50 lotions and shower gels and gone are the days of Country Apple and Cucumber Melon. Even so, this is still a great place to stock up on loads holiday and birthday gifts for the men and women in your life. I'm getting stocking stuffers from this place as well. They usually have some great holiday sales, so be on the lookout for newsletters online. Parking is convenient here. Just park in their parking structure with a validation from any store you purchase items from, including Bath & Body Works. read more

It's small quaint and will do the trick we grabbing some smell good stuff! Staff was sweet. No complaints! I just find it odd, that the deal when I was there was "Buy 3, get 3 free" yet, when I looked at my receipt, I got each item half off. Odd way to do things.... read more

Marie is the best. She is very nice and gives great customer service! She explained to me the deals that they had and helped me pick some of the best scents. Also the cashier Efrain, was the sweetest and was very patient with helping me with my big purchase. I hope I see them both every time I come in to shop read more

Great location. I'm not big into their fragrance lotions, sprays and shower gels for myself due to my very sensitive skin, nonetheless after all of these years I do still like this place. I recently stopped in to pick up a very cute pair of slippers for my sister. This store was a breeze to get in and out of on a weekday evening. Free parking with validation. read more

Love that all staff are using gloves and masks as well as proper sanitization between customers at check out. The staff here is friendly and welcoming, always happy to see you and love their job. Product selection is great! read more

Big and clean store with friendly staff. They have a lot of inventory and you can find all the home fragrances and soaps you'll need here. The fragrance selection is always changing, so it's fun to see what new stuff they have in store. read more

Bath & Body Works - Store front - Cosmetics & Beauty Supply Near Me - Pasadena, California

2014 YELP 100 CHALLENGE - 85/100 Really nice and big Bath & Body Works! My friend and I just happened to stop by here the other day for the first time to walk off the food babies we got at YELP PROM that night! This B&BW is really big! There are tables EVERYWHERE with products and the space is both wide and also pretty deep (TWSS...heh). My friend and I automatically gravitated towards the Sweets Shop collection that is out right now -- might just be my FAVORITE collection so far! I think we went in RIGHT when they were closing because we were probably the only customers in there. However they still let us browse and opened the front gate back up for us to leave. As we were leaving, more customers walked by and were like, "Oh, are you guys closed already?" *sadface*. The guy who let us out hesitated for a sec, and then he was like, "Nah, you guys can come in" and let them in! I was so impressed because it was probably like 9:15pm by this point and they probably closed at 9. Great customer service! read more

Just wanted to give a lovely 5 stars to this location cuz of the customer service girls here. I came here with a coupon for a free trial size lotion and as soon as i walked in, one girl cheerfully took my coupon without me having to ask about it and pointed me to the area i can get my free lotion. They were out of the trial size and upgraded for free to the travel size. I was in and out of there in like 5 minutes with the best customer service i have had in a BBW! And ofcourse they gave me a coupon for next time!. (and dude rolls his eyes) *at the Paseo Colorado read more

I Enjoy to come here and buy my lotions and shower gels and a few othere things. Always friendly welcome and everyone is helpful. I am not an on line shopper so i Enjoy walking into a store touch and smell. read more

I love this location for one reason: EMPTY! Empty in the sense of lacking customers, of course. I came here looking for some sanitizer and hand soap because I was running low. Although there was an abundance of soaps, their selection of sanitizer was relegated to Sweat Pea & Sea Island Cotton. BOO! NO NECTARINE MINT!!! The SA was extremely friendly and helpful. Too bad Paseo Colorado looks like a ghost town again! I have a feeling more stores will be closing! :-/ read more

I love this location. Came in one day and I was so unsure about what to get, or what direction to go in, for candles for my new apartment, and the manager Adrienne was the sweetest! She was so helpful and she asked me questions about myself to help me pick the perfect scents! She's amazing and I highly recommend seeing her for any needs you may have! read more

Right now they're at a temporary store, but I definitely feel like it's not the biggest and most well stocked. Just went in for Black Friday weekend and felt like they were missing all the scents I wanted... granted, it might be because I came at 2pm and people raided the store. Staff is always super friendly and they do validate your paseo parking! read more

When asking the employee Michelle to confirm that what her co worker stated In order to use the free gift rewards on a candle it has to be off original price not mark down she then commented "well it's a free gift" so basically be grateful. I did not ask for your feed back first off I asked a simple first yes or no question and who are you to tell me to be grateful I spend a lot of money here first off this is the last time I will shop at this location horrible costumer service. read more

I'm starting to feel like Bath & Body Works is getting... boring. Went in there today to see if there were any possible gifts -- but yet... ehhhh... I'd seen it all before... and I'm sure everyone who may receive said possible gift had gotten it all before. Okay -- so, despite that, this store is a little smaller than some of the other ones (Arcadia is a flagship store). It still has the same smell wafting out of the doors, so when you walk by, you think, "wow, that smells good, I want to smell like that!" and then you go in and the determination is lost.. I have a hard time justifying spending $10+ on body wash... unless it's on sale. Luckily, they always have some sort of special going on.. and they always send out coupons and promotions and the like... Still, you may run into me one day, and I'll smell really good.. and I'll tell you it's Bath & Body Works... old habits die hard... read more

I am still in disbelief with the Black Friday deals. I literally bought five of their large candles for $54 and I am the happiest camper because I bought four of the holiday Party Girl scents AND the Buttercream Mint candle. THEY SMELL SO GOOD! I can honestly say I had a pleasant experience this year with Black Friday and this deal topped it off! This particular location is fabulous because it's not lost in a huge mall (it's in the Paseo Colorado) and the ladies were really helpful and nice. All in all, I had a great experience! read more

Awesome , location. Helpful sales people , beautifully , and adequately stocked. All safety measures in place. I recently did last minute Christmas shopping and they helped me pick the perfect gifts , for my family. I was extremely grateful , for the help. I've, gone through two back surgeries in the past three months, so unfortunately , I cannot tolerate being in the store too , long. Thanks , for being, so thoughtful , kind and considerate. And, a well stocked , and super clean store. read more

Purchased the At The Beach fragrance body butter for $16.50 - love it! I got a compliment ("you smell good") from a total stranger 20 min after putting it on, so the scent stays true for a good while. The sales people are always helpful here but I'm not a big fan of the buy 2, get 1 free promo. I REALLY don't need to bring home 3 beauty products. I'm space challenged lol. read more

Not a lot of people here - even during sale times - and it's good because lots of associates ask you for help and follow you around. I don't know if they make commission, but it can feel that way sometimes. I love it during the 75% sale... I always get my Jasmine Cherry Blossom... mmm :D Smells so good! PARKING: Underground Paseo - 2 hrs free with validation! read more