1. Nordstrom Rack

    1. Nordstrom Rack

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    Riverside, CA

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    Nordstrom Rack

    3.6 (117 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 2 weeks ago

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    Designer glasses
    Shacoya H.

    I have been shopping at this location for years. However, today, I was stereotyped, harassed and belittled by the staff to the point I would never return again. After treating my daughters and 4 friends to the new Barbie movie, I decided to check out what Nordstroms had in stock before heading to dinner. Upon walking into the store, I was not greeted. However, the security guard did deliver a stern stare towards us and alerted other employees we arrived. I walked about 15 steps into the store directly to the locked display of sunglasses. After waiting for help and being ignored, I approached an associate behind the checkout counter requesting assistance. I returned to the sunglass case and waited patiently. While waiting, a woman joined us at the sunglass display case. I assumed she was coming to assist us because she had a wristlet with case keys. The security guard immediately asked her if she needed assistance, and she replied with. No, I'm just looking. I was baffled. Finally, a young man shows up with the same wristlet of keys. I greeted him with hello and asked to see 2 pairs of sunglasses. He immediately demands us to step back away from the display case. Shocked and appalled, I responded with "I'm not even in the way." He tells me that due to store policy, he can't open the case unless we all back up. I've never heard of that. However, we all back away from the case. He reluctantly asked me which glasses I wanted to see. I pointed out the same 2 glasses I mentioned prior. He denied my request and told me I could only see one pair of glasses at a time, also due to store policy. At this point, I was highly annoyed considering I only asked to see 2 pairs. He could have easily taken the 2 pairs ,held one in his hand, and swapped them out. I told him that I definitely wanted the 1st pair. He quickly closed the case and walked the 1 pair of glasses to the checkout counter...as if I was done shopping. My daughter looked at my face because she knew I wanted to replace my favorite Gucci glasses that were damaged with a new identical pair that I'd been looking for and couldn't find. Just so happened to be there today. Instead of having the option to purchase a second pair, I saw the employees back walking away. At that moment, I realized the woman who had joined us at the counter was also an employee. She had a set of keys around her wrist, holding a few go backs. She only approached the sunglass case to supervise us. She went to convers with the security guard as we stood in line. I was extremely offended, However, the designer sunglasses I found were too good of a deal to walk away from. The last employee I encountered was the last straw. I had to ask for the original designer sunglass case that usually comes with the glasses. After I paid for my purchase. She lays the receipt under my new sunglasses and walks away waving "Next Customer" with her little blue flag. DOESN'T EVEN GIVE ME A BAG!!!

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    Photo of Michael L.
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    11 years ago

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    4 years ago

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    Photo of Mary S.
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    12 years ago

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    12 years ago

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    8 years ago

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    Photo of Hannah K.
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    12 years ago

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    12 years ago

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    Photo of Diana L.
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    12 years ago

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    10 years ago

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    9 years ago

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    7 years ago

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    8 years ago

    Nicely organized, kind and helpful staff, lots of beauty and clothing selection but the lines are slow so be ready to wait.

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    Photo of Jason M.
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    11 years ago

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    11 years ago

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    Photo of Alexis J.
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    12 years ago

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    Photo of Eric H.
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    12 years ago

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    7 years ago

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    Photo of Red G.
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    4 years ago

    Business owner information

    Photo of Nordstrom Inc

    Nordstrom Inc

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    9 years ago

    Business owner information

    Photo of Nordstrom Inc

    Nordstrom Inc

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    Photo of Regina K.
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    12 years ago

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    Photo of Jan R.
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    9 years ago

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    Photo of Shannon V.
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    8 years ago

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    8 years ago

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    Photo of Kimberly C.
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    11 years ago

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    7 years ago

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    8 years ago

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    Photo of Jake M.
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    11 years ago

    This Nordstrom Rack is solid. They have a great selection of items and their prices are good. Its a great place to update your wardrobe.

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    7 years ago

    Business owner information

    Photo of Nordstrom Inc

    Nordstrom Inc

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    11 years ago

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    10 years ago

    If you would like to get annoyed beyond belief about getting a freaking Nordstrom credit or debit card, go here.

    Business owner information

    Photo of Nordstrom Inc

    Nordstrom Inc

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    Photo of Angela P.
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    10 years ago

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    11 years ago

    Helpful 1
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    Photo of Sasha M.
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    9 years ago

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    7 years ago

    Business owner information

    Photo of Nordstrom Inc

    Nordstrom Inc

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    Photo of Roland S.
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    9 years ago

    Great selection of Men's shoes and clothing. All sizes and current fashion.

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    Photo of Eric S.
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    12 years ago

    Helpful 1
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    11 years ago

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    12 years ago

    Helpful 1
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    9 years ago

    Business owner information

    Photo of Nordstrom Inc

    Nordstrom Inc

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    Photo of Chacon L.
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    12 years ago

    I only come here for the shoes. As always, great selection- only now they're close to home!

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    Review Highlights - Nordstrom Rack

    She exemplified how employees should always be, Friendly and Helpful.

    Mentioned in 3 reviews

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    Nordstrom Rack - deptstores - Updated September 2026

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