Great location but there is more to like about this hotel. Pros- ac in room is amazing; breakfast Buffett is good*; the new renovated rooms are nice*, lots of parking options; staff is friendly, the shower has high water pressure. Cons- breakfast opens at 0630; not conducive to the people staying here as mostly everyone here during the week is business people. Recommend a 0600 opening; the renovated rooms were done cheaply- used old toilet seat; some lights in room do not work and door to bathroom can fall off track. Lots of renovations still going on so it can be loud if in room during day. I think this could become a 4 star property once Reno is done and if they have 0600 options for breakfast. It should be noted those that are used to a platinum or concierge level, there is no club here right now and the afternoon / evening amenities are lacking. read more

Only because you have to give a star to write a review. THE WORST!!!!! How do you block rooms for a family reunion and then not have them available?!?! Then your system is "updating" for 2 plus hours so said family reunion cannot even check in. You can't communicate with housekeeping to find out what rooms are clean?!?! ABSURD!!!!I'M PAYING FOR A ROOM I CAN'T EVEN GET IN!!!! TOTALLY UNACCEPTABLE! I did not travel this far to sit in a smelly lobby as the carpet smells like mildew. DO BETTER!!! read more

Part 1 We've always enjoyed our past stays at Marriotts around the world. Then we came across this disaster! It all began with our check in. The desk manager could barely project his voice beyond his mask and was difficult to hear. He seemed not to understand my 'Western' accent... and he wasn't a Southerner. Anyway, after fits and starts he gave me my key to Room 725. Up my wife and I went. Once in the room everything seemed 'odd'. The tip off that something was wrong is that the hangers in the closet were about 24 inches above the floor! I called down and discovered we were in a handicapped room, wtf! Not what I ordered. We got Rm 726 across the hall which is normal for us! Kerfuffle #1 After that it was a tussle to get our room cleaned, clean towels, coffee and glasses, etc. As we made requests, the staffs' response was more 'benign neglect' and hope they go away. Carpeting wasn't vacuumed in the room or hallways. See Part 2 read more

This was such a surprisingly pleasant stay. That's not to say that I didn't expect great service from Marriott, but I tend to stay with them in much larger cities (SFO, LAX, DC, etc) and sometimes when I find myself outside of a major metro, amenities can be lacking... Hours shorter, etc, etc. Not the case here! Wonderful staff, valet with ease, dining on site, room service (with NO RIDICULOUS SURCHARGE!) from 6am until 10pm. Room was cozy, bed was perfect. No mini-bar which I LOVE not having (though I realize that some people prefer to have one). The location is perfect, too. Walking distance to everywhere, water view and the price was perfect. My ONLY qualm was the little store in the lobby. Great store but prices are CRAZY! I realize they sorta 'have you' but I went down for floss, and two other small toiletries and it was over $20. Geeez... :) Would absolutely return. read more

Norfolk Waterside Marriott - View from floor 11 - Hotels Near Me - Norfolk, Virginia

When you put the "Do Not Disturb" sign on your door, you should expect that nobody will come into your room. Someone from housekeeping entered my room while the sign was on, and I have items missing. The hotel offered to compensate me for the items, but that's not the point. YOU DO NOT ENTER MY ROOM IF THE DO NOT DISTURB SIGN IS UP, PERIOD. Avoid this hotel like the plague if you visit Norfolk. There are some thieving folks up in here. read more

I have been there for Navy Ball twice. Nice interior, good service, decent price. Their cheese cake was super good. I ate 3. The reason why I gave 3 stars is that I had to wait for 30mnts to get a cup of tea during dinner. Besides that, not bad. read more

Good location but the place needs serious upgrading! Mold is everywhere. Scuffs and dings on most walls. Gross shower. The brand new Hilton across the street is going to kick Marriotts ass if they don't do some major renovations.i read more

Norfolk Waterside Marriott - Hotels Near Me - Norfolk, Virginia

See all

I regularly stay here but it just keeps getter no worse and worse - last time I was here I was locked out of the hotel for 5 hours due to a shooting on the lobby. Thought it was a one time fluke but back here tonight. Even though I checked in yesterday and told them I would be arriving at 2:30pm the room wasn't ready. Here it is now almost 5pm and there is a line of 40 people all waiting for a room. I went to use the restroom and it is destroyed. Looks like a public bathroom in a subway station and smells worse. If you like blood and filth this is your hotel. Last time I will ever book here and I'm a hardcore Marriott user but this place is the worst Marriott I've ever stayed at. read more

It turned out to be an unfortunate stay with fails and errors that by themselves may have been overlooked​ but overall added up a very annoying experience. From a cockroach in the room​ to dust bunnies hanging over my head in bed, to wrong breakfast room service, to 2.5-hour​ wait and three phone calls to get my dinner, etc. Things just added up so much that one feels foolish and ripped off when one gets the over 600 dollar bill a the end for the privilege of all that. When I first checked in, I asked to add a half-day, because I knew I could not check out on time. The booking was changed (presumably) and I went up to the room. That first day, I took a shower and found a little cockroach crawling on the towel. I went Hulk on the thing. Unsettling. I put the little paper hanging menu request with my morning breakfast order on the door for room service and went to bed. The lamp was next to the bed and beautifully illuminated the dust bunnies that hung in clumps and cast shadows up the wall over the headboard over my head. The wallpaper​ is textured, so it collects dust bunnies. I was still not super annoyed, just took ​note of it and thought to myself that I should try to keep my mouth closed during the night. In the morning, my breakfast was delivered right on time in a little paper box - it was the wrong breakfast. I intentionally ordered high protein breakfast, as I was in the hotel to take the Bar Exam and knew I would need lasting energy, plus I would not have the nerves to eat much during the lunch break. So, I wanted a ​specific breakfast that I ordered and instead got somebody else's diet option with lettuce. Ech. There was no time before the exam to deal with that or get proper breakfast downstairs​. During the break, when probably a hundred people filed out, all decked out in our suits, and went to the elevators to spend the hour in our rooms. We waited for about 10-15 minutes for one of the 4 elevators to make it to the first floor, because ( as somebody explained) the older elevators are programmed differently, so that they may not come all the way down on each trip and instead bounce between upper floors. Part of the exam was on the third floor, so the elevator kept bouncing between the ​third floor and all the rest and never came down until the third​-floor​ traffic cleared up. That was annoying. Now, that's something I wouldn't hold against them, as I am sure the fix is not very simple, but just explaining how things were adding up even with these types of annoyances. After a long day and no proper food since morning, I came up to the room starving and decided to order an early and hearty dinner from the restaurant downstairs (the hotel keeps the menu in the room). I ordered from that menu at 6:45pm. I was told 45 minutes. Kind of long for a burger and fries, but they had a large volume all at the same time, so it's understandable. I was glad I ordered that early. So I waited​ and waited. I called down again at 8:30pm. The person acted as if they were not sure they have the order, but they were really sorry about that and would immediately check and get right back to me. So I waited and waited. I called again 20 minutes later - the person that picked up said that they were just about to call me to tell me that the dinner will be up in 5 minutes. Another 25 minutes later, at 9:15pm, they brought up my dinner (with a 2.5 hour delay) and completely cold and with (dry cold fries and a​ ​ cold medium rare burger with no ketchup). So, despite how hungry I was, this was kind of disgusting to eat and I had to choke it down by force​ because I could not afford​ to go hungry again the night before the second part of one of the biggest tests in one's life. I still had to get dressed and go back downstairs to the restaurant to ask for the ketchup - wasn't going to risk waiting for it again. The young woman acted annoyed that she had to go to the kitchen and get me ketchup. I choked that cold food down as much as I could (the ​cold rare burger is a bit nauseating). I must say that I was thoroughly annoyed at this point. I had a raging headache from the hunger and stress of the day, and I had another stressful and intense day ahead of me. I did not need to deal with that crap. Needless​ to say, I did not risk room service for breakfast or any other meal. I am sure it is understandable that I was miffed when at the end of all tha​t, after I returned from my exam to the room, I was locked out because my key expired! I couldn't believe it - every step of the way, there was some kind of fail. Thankfully there was a maintenance man on the floor and offered to go down and bring me a new card. I had no energy left to deal with another fail and fix. Full disclosure, the restaurant was apologetic for the delay and discounted my dinner. I think I'd be really furious if that kind of service and quality/presentation came at a full price in the end. Anyway, not a fun stay. Btw, the elevators do smell! read more

Norfolk Waterside Marriott - Dust bunnies cling to wallpaper over the bed. - Hotels Near Me - Norfolk, Virginia

See all

Paid 200 for a room that did not have a river View. Bath tub wouldn't drain. Hotel and the rooms are pretty worn down. Expected something fancier for the price. There was no mini fridge in the room and there is no free parking--something like 20 bucks per night. Glad to make it out alive and without bed bugs! There is also no free breakfast. I am so confused as to why they're so expensive read more

I booked this hotel for my stay before and during my wedding. I called ahead the day before to make sure we could check in early (at 1pm) and was told this was no issue. I arrived at 2pm on Friday and was told the room wasn't ready. I had cold food that needed to be stored in a refrigerator, as well as greenery that couldn't stay in a hot car. They told us that we could store these things in the back until our room was ready. As I went back to the car to grab some things, I get call that one of the rooms was ready. So we had to go find carts to unload the cars, and even then, only 1 of the rooms was ready. We were booked for the hospitality suite, so when we opened the door to a king suite, we assumed the hospitality suite was the adjacent room that wasn't ready. This whole fiasco made us late for our own rehearsal lunch. Later when I came to get the key to the joining room, I discovered that the adjacent room was just a regular king room. Not a hospitality suite. At 11pm the night before my wedding, I had to deal with the front desk who told me the hospitality suite was open but the adjacent rooms were taken. Though one of them was supposed to be mine, they gave it away to someone else and told me to try again in the morning. The next morning being MY WEDDING DAY. So on my wedding day, I had to wait around until they were ready to help me. The manager had the audacity to slip a note under the door to say our payment on file was insufficient. He was on top of that but not on top of making sure we had the right room. So in the morning, we were able to check in to the hospitality suite but the joining room wasn't ready yet. In addition, he assured me that the card we had on file should be fine and we should not have received that note. So 2 hours before my hair and makeup crew were arriving, I had to move 5 carts of my stuff two floors up. The manager told me someone would be up to help me, but nobody ever came and no one called to make sure I was okay moving everything. At this point, I was just happy to have the room I paid for. The adjacent room was ready right as I was leaving for my wedding, which was after 4pm. The next day, we receive YET another slip under the door that our payment is insufficient. My husband went to the front desk to address both this and the fact that we were given the wrong room. The women at the front desk tried to assure him he was charged the right amount, which was wrong. I went down there, when I should have been enjoying my morning to deal with the front desk workers. After explaining how awful our experience was, we were told we would only be charged one night, since we only stayed in the correct rooms for 1 night. It took a lot to explain that we were given the wrong room and charged 4 nights which was totally wrong. In addition, the manager asked for our credit card number and we discover they had charged our stay to a complete stranger. What is going on here? On the way back from our honeymoon, we noticed there are double charges for 2 nights. WTF. We have the receipt saying we would only be charged for one night. It took over a week to sort this issue out. Each time having to not only explain we were double charged, but also having to re-explain why were only charged for one night. Finally, after basically questioning the competency of a manager I spoke with and threatening to see if Corporate can do a better job of getting our refund (to which I was told the call would just bounce back to him), we got an email confirmation that a refund was issued. I will never stay at this hotel again, and I will discourage any bride from using this place. Not only are is the service here the worst I've come across, this place is dirty. All of the rooms I had the displeasure of going into (4 at this point) were not up to standard for a supposedly freshly cleaned room. The only competent worker we encountered was the bell boy and he was awesome. My wedding was otherwise amazing but to have to deal with issues with my stay hours before my wedding was infuriating. If I ever have to stay in downtown Norfolk again I will be sure to splurge and stay at the Hilton. read more

Stayed there 4 nights for conference. I can appreciate the renovations, but jackhammer repairs at 4am? Ridiculous. On the first day stay I got back to room around 5pm, housekeeping hadn't been in yet - ok no problem, I was tired asked for toiletries called it a night. However, housekeeping didn't show up the next day or the following or the day after that! That's 3 of 4 nights housekeeping MADE NO SHOW AT ALL. I found headphones on floor next to nightstand likely from previous lodger. I often saw housekeeping making rounds on my floor well after 7-8pm and on their phones. No water in room. None of the "Marriott" in room standards you might expect. Non working outlets. Leaking shower head. Housekeeping is absolutely horrible. Shouldn't have to call in EVERY DAY TO GET A CLEAN ROOM. read more

I have stayed here twice for a business conference also held at the hotel. When I stayed here in September, 2016 it was FAR WORSE than when I stayed there in 2014. There was a rain storm for the 4 days I stayed there. Apparently there is a mold, mildew and moisture in the infrastructure of the hotel because my room felt like a damp, dank swamp the entire time. I finally checked out a day early and left my conference early to avoid getting a sinus infection from all the moisture. The moldings in the hall were coming lose, there were buckets to catch water in many locations throughout the hotel. Also, several of my colleagues reported the same dampness in their rooms. I will not stay here again. Not even for my conference which is scheduled to return in 2018. Because it is a government sponsored conference, I will pay any upcharge to stay in a different hotel. My health and comfort are too important to me to stay in this mold, mildew, moisture infested hotel again. read more

Old outdated hotel. Needs to b) to Marriott standard. Not worth the money. The place has old furniture. The bathroom sink is outside the bathroom like at a motel. The T.V. is old. This is not riglht for their prices. read more

See all

I stayed here for a work conference and the conference was also held at the hotel. I was very happy with the accommodations and the conference location. The elevators weren't working properly the first day and I had to take the stairs from floor 17 to floor 1...but other than that, everything was great. Lots of restaurants within walking distance and even more a short Uber ride away. I would absolutely stay here again if I needed to stay in Norfolk. read more

Im spending 200 a night on a room to be woken up at 9 o clock by someone doing demolition work. I tried to contact the front desk and she said, sir we're going through renovations.... why am I spending so much on a room if this is the service I'm given. Go to the Hilton down the street it's was way nicer. read more

After contacting hotel three times I finally had to call the corporate office to report the bed bug bites I received from room 1922. Here is the email I sent corporate Sept 7th: "I stayed at the hotel August 27th-30th in room 1922. When I checked out that Thursday morning is when I started noticing bites on my arms, by that evening they were itching like crazy and the welts became more evident. I stayed at my family's house for a few days then headed home to SC before the end of the weekend. I was unaware of what the bites were on my arms until I asked a nurse friend and she verified they were in fact bed bug bites. I had to take a day and half off to launder all my bedding, pillows, clothes, treat luggage, etc. I took pictures of the bites on my arms which I can provide and I have receipts for the two houses I had to treat. I am sure you can appreciate my frustration, stress and hassle this has cause me and my family; bed bugs are a VERY serious problem. Below are my costs out of pocket: VA Costs: $110.02 - encasements (queen), pillows and foggers SC Costs: $198.39 - encasements (king + pillows), sprays, foggers $46 - laundromat Additionally, you may want to check on that AC unit. While I was there it stopped working and the front grill cover came crashing down the last night. I look forward to a speedy resolution for my aggravation." I was contacted today (Sept 25th) by the insurance company to make me aware that they did not find any bed bugs thus my claim is denied. PERIOD. They said "its the Marriott and we take it seriously". I have my doubts. read more

The hotel is in a good location and is within walking distance of a lot of good restaurants and sightseeing. Staff here is uniformly great - however the hotel is showing it's age, even despite undergoing recent renovation. Housekeeping seems to be a bit lax - I stayed here for almost a week and there were plenty of issues. The meeting spaces are also pretty run down and there are temperature control issues in the ballrooms. read more

My family has awful experience with this place. I am an honor and preferred rewards cardholder. I book our room ahead of time and added another room got a confirmation and spoke to an associate and was told before we arrive that everything is good. We drove 9 hours to celebrate my son's Military graduation. On the day we arrive the Manager of the place said that they have a computer glitch and book our rooms to walk-in customers and ignore our booking. I have two babies with me drove 9 hours to attend my son's Military graduation. So disappointing did not confiscate us or even help us find a hotel to stay. The Manager in this place should be fired. I made my decision that I will email the CEO of Marriott and also blog about my worse experience. Marriott doesn't care about the military family, especially if your Asian. They are the most prejudiced company. after all, my son is on active duty and they ignore our reservations. I will inform all my Military family members not to book in these awful locations. The customer service is Zero. read more

Staff mutiny? Sabotage? Poor management? Something's not quite right at this Marriott property. With its excellent location a block from the river and a pleasant stroll to the mall and restaurant lined Granby Street, on paper, the property seems outstanding. Instead, the hotel is a lesson on how to fail in hospitality. It starts with the madhouse entrance where guests park haphazardly, leaving other guests an obstacle course through which to maneuver their luggage. And with those spots always full, expect to search a while for street parking just to unload passengers and luggage. Reception is staffed with friendly, competent people, but is a horrid display of boxes, random office supplies, and construction pieces, all framed by a bare drywall background. Dust and grit are everywhere in the lobby, and the elevator doors scratch over their tracks as they try to open and close, hustling impatient guests who've been waiting much to long. Rooms are dirty: construction dust and drywall pieces in all the nooks and corners, filthy windows that require a good guest wipe down (bring your Windex!), hair all over the shower stall walls, crooked/loose fixtures and sticky goop on the bathroom floors. Wanna switch rooms to get a cleaner one? We tried that and the 2nd room was dirtier than the first. As for public areas, the men's bathroom by the pool had poop smeared on the walls (seems it's been there for months based on other reviews), the lobby level bathrooms were a mess of toilet paper and broken dispensers, the ice machine on our floor leaked water into the hallway carpet during our whole stay, and so much more. The dishes at breakfast were dirty and the lovely cup of coffee cream at our table smelled like cheese and was stiff like Jello. The hotel is being remodeled. I get it. But if basic standards can't be even close to maintained, then perhaps the owner or management company should consider shutting the place down until order is restored. This Marriott is a stain on the company's good name and gives guests a very bleak perspective of Norfolk. Definitely stay elsewhere! read more

Like another reviewer said, the Norfolk Waterside Marriott was the perfect hotel for my first time visit to Norfolk/Virginia Beach. The location CAN'T be beat. It's 2 blocks away from the water and the restaurants/bars on Granby St. (perfect for stumbling back after a night of boozing), and there's a Starbucks and a breakfast diner (http://www.yelp.com/biz/d-egg-diner-norfolk#hrid:zfeGVPA-Qmy6YrFlNYSfKg) right across the street. It's also a short, 10 minute drive down to VA Beach. The room was a good size and clean; the hotel had lots of amenities that I didn't even get a chance to use, and the staff was friendly and efficient. I was visiting a friend in the Coast Guard and he said they gave him a pretty big military discount. What I didn't appreciate was... one morning, housekeeping knocked on the door at 8:30am?! Woman, are you NUTS?! Sure, I didn't have my "Privacy Please" sign up, but still... 8:30am?! Also, they don't offer complimentary breakfast, and parking in the garage is a little pricey. read more

The hallways were about sixty degrees or lower. There was cold air blowing from the vents. The bathroom door wouldn't stay closed. The lobby was freezing cold. It was just not worth the money. I've had better experience and accommodations from less expensive options. I will say the view was nice. The staff was nice. read more

Here with my husband visiting family. Very accommodating to his needs for his wheelchair. Great staff.

The staff was great, amenities, not so much. My rating is based solely off of the amenities and the horrible situation we had to deal with (read below). We chose the Marriott for a magnitude of reasons. Great gym. Indoor pool (essential in this area with storms this time of year). On-site store. Location to food. We wanted a one stop shop staycation. There is not much 'to-do' in downtown Norfolk for kids; The pool was crucial. Our first day at the pool was met by a group of four children. Unsupervised. Clearly under the age of 14, yet old enough to know better. Wearing underwear and not swimsuits. Normally I would not care - but they were ridiculously rowdy. Spitting in and around the pool, blowing their noses in the pool, leaving food and trash around the area, screaming and yelling at the top of their lungs (in a completely covered area. It was SO loud), running, throwing each other, pushing each other in the pool. Chasing each other in the pool from deep end to shallow end with zero regard to others in the pool. At several points my five year old (who is learning to swim) was almost jumped on from their lack of attentiveness. I should also note that NONE of the children had a key card and needed to be let back in by other guests in the area on multiple occasions. At a specific point we had to make the decision to leave if for nothing more than my child's safety. Thankfully, in the mornings the pool had been nice and quiet. The type of relaxed swimming and quiet that we expected of the hotel, especially for such a name like the Marriott. Yet, three evenings, (starting around 4pm) in a row we were met by the same environment. Loud screaming and yelling. Consistent horseplay in the pool. Children IN the gym playing with the weights (unsupervised). It's completely disheartening to have rules set forth by the hotel in regards to the pool and yet to not enforce them. I cannot expect children to not act like children, I get it. But I do expect them to be monitored and follow the rules in a hotel that caters mostly to business crowds and those who are looking for quiet relaxation. I saw another lady trying to go for a relaxing dip only to be pushed into on multiple occasions by children jumping into the pool and playing. But, I also witnessed her promptly get out of the pool and leave in a manner that showed she was upset, as well. The third evening our swim lasted a total of 15 minutes. The moment I found a massive ball of snot in the pool. I could not shower quick enough. Absolutely disgusting. We decided to not even try the fourth night. The real kicker is when we started to put two and two together. Now, I cannot actively prove this so I will leave it up to the reader to decide. But, by day two, we noticed a trend. The crowd in the pool began to grow over an hours' time period. Person after person began to show up at the pool door and banged on the door to be let in; No key cards. Carrying their own bright beach towels and beach bags full of items. A bit strange to bring a beach towel to a hotel that supplies its guests with unlimited towels by the pool, correct? I wouldn't want to bring my own towel and then have to pack it in my bag to head home. We decided to leave the building and drive out for dinner. We were met at the parking garage elevator by more 'guests.' Beach towels, swim trunks on, etc. We soon realized that if you park at the parking garage and enter via the third floor walkway, you do NOT need a card to get in (unless past 10 pm). There is no supervision and no front desk to walk past. Just park, waltz right in, and head directly to the sixth floor pool. They are either being let in to the pool area by a guest staying at the hotel, or by a member of the staff. Regardless, un-monitored and a complete disregard for those of us who have paid for a quiet environment. I was under the assumption the pool was for management and hotel guests, only. I assumed in paying the extra $$ compared to other hotels in the area we were paying for the quiet and exclusivity we craved. I was left in tears multiple times thinking about how our time here was not as expected. On our FOURTH and FINAL night we were rudely awaken five times by the loud drunks pre-gaming in the hallway and room adjacent to us. From 10:30 to well past midnight we were constantly awoken to their noise. the almost 2" gaps at the bottom of the doors is anything but helpful in avoiding loud people. Just the icing on the cake to a vacation gone completely wrong. I expected our visit to be relaxing and rejuvenating. I guess if anything, we still got to spend time together and had to learn to adjust to our environment. But, it's safe to say, we will not be coming back to the Marriott for our next Staycation if this is the normal standard for comfort. read more

See all

It's a great location and the staff was so friendly and helpful! Most importantly we accidentally left clothing hanging in the closet and they helped coordinate retrieving it and getting it back to us! :) I'm so thankful for their attentiveness and kindness! read more

I just came back from a nice weekend getaway with my boyfriend. We drove down from NY and unfortunately hit traffic which put us in groggy/sour moods. With traffic, we still got to Norfolk at least two hours before our check in time. When we got inside [hoping they would have our room available], we were delighted with the interior design. We felt like we were in the wrong place because it was so nice!! Our room was available instantly, but when we got up there it was two double beds instead of one king. When I went back downstairs to try to get it fixed, it was instantly remedied and we went back up to our "second" instantly available room. To some, this might sound like a bad review or a pain in the butt to go back and forth between the lobby and the room. In all honesty, I thought it was amazing that they could put us in a different room so quickly with our preferences. Staff was friendly, the view was amazing [from both the room and the terrace looking over the water], everything was clean and most importantly, the bed was comfortable. read more

It was an ok stay, clean, nice people, close to downtown/museum. Took way..way to long for an extra pillow. No breakfast included.

I liked this hotel...comfortable bed and good service; convenient location near a small local bookstore and across from Starbucks and a local diner/breakfast place (I think). Most rooms appeared to have a "water view" which was more than I was expecting from a Norfolk hotel. Large lobby area...I was able to find street parking fairly close to the hotel, but I'm not sure how I would have fared if I had not found that spot. The decor was nice and fairly modern/contemporary. The A/C worked fine and the lobby was nice and large. I would have rated it higher, but getting out of the building on a Sunday at 10:30 am was a nightmare...I ended up taking the stairs because after 30 totally full elevators passed by, I started to feel trapped, and ended up walking down at least 12 flights...with bags. read more

Very unhappy with this hotel entirely. First off, upon arriving at the hotel, myself and my three other guests asked if we could check in early, we were rudely told "no, we have no rooms available" by a young lady at the desk. Also, we requested two queen beds, seeing as how we had 4 people staying in the room, and they put us in a room with two full beds. Second, the hotel has zero parking. None. If you want to park, you have to use a parking garage and pay $13 every time you leave and re enter. Third, arriving to the room, exhausted after driving 10 hours, we wanted to relax. So we hop on our phones and see you have to pay for wifi. Since when, in this day and age, do you have to pay for wifi at a hotel you paid $130 a night for? Fourth, calling down to the front desk to ask a question is absolutely impossible. You call and call again and each time there is no answer. Fifth, we only got maid service one day out of the 3 we stayed here. And after that, they didn't touch our room. The first day we didn't get maid service, we needed towels to shower. So myself and one of my guests went down at 1130 pm to the front desk who said they would send someone up immediately. No one came up at all the whole night and didn't come by in the morning either. And then the day after that, no maid service again as well as our final day which finally sent us over the edge where we had requested they clean our room. All in all, I would never recommend this hotel to anyone due to the horrible service and horrible parking and wifi situation. Will not be returning in the future. read more

Stayed here about 3 times now and pleased each time. Rooms were spacious, clean and well maintained. Staff was OK, not as good in other full service Marriotts, but OK. Managed to get good prices online, but couldn't really imagine paying the rack rate for this room. Did not use the fitness center yet, but I did peek in and it looked a bit better than the normal hotel gym. It's in a decent location downtown - very short walk to MacArthur Mall and a few bar/restaurants in the area as well. One evening we ate at the hotel restaurant "Shula's" and were pleasantly surprised - see separate review of Shula's. For a full service Marriott surprisingly there is only one very small bar area with about 4 -6 seats at the bar and there is no beer on tap. Definitely not a place to hang out and relax and unwind for a while. They do have a good concierge lounge and they include breakfast for Platinum members on weekends in the restaurant when the lounge is closed. It's probably one of the better hotels in the area, so will try and stay there again when in the area. read more

A terrific hotel with classic appointments. When you walk in the lobby you feel like you've stepped back in time to a classic hotel. The lobby has dark panelling and nice sitting area. The staff immediately notices and starts taking care of you. This is the service that Marriott built its reputation on! We checked in for New Years Eve and party that was being held in the ballroom. My Marriott experience was terrific. Our room was on the 16th floor and had a wonderful view of the harbor. Anytime I need a hotel Marriott is the one that comes to mind. read more

Fire alarm went off in the night which freaked us out pretty hard. Creepy voice talking to you instead of a traditional alarm. Ended up being only our floor. Like 30 degrees outside too. Not ideal. Great view though. read more

The workers here that hang out on the Atlantic side of the hotel commented every time I would walk back on me and my "fat ass". In addition to that the maid service never came the first day we stayed. Other than that everything was fine but for the price I expect more and the Hilton is right across the street. read more

My review is for an event that happen at this hotel. Beginning with parking, not so good specially on a rainy or Coke night wearing heels so we decided to use the valet , $14 not good! So next time I'll get my husband to drop me off the door and go park lol.. Entering the hotel, looks nice and clean. The set up for our event was very nice, there where many waitresses and waiters always helping you w everything you needed. The food was delicious! I imagine it was cook by the hotel kitchen. Overall experience for our event was great besides the valet price read more

Norfolk Waterside Marriott - Navy ball - Hotels Near Me - Norfolk, Virginia

Well it wasn't our best experience at all. Our rooms window was very dirty. Loud bands at night kept us awake. Our room wasn't cleaned one day. My missing things were never returned. And you think with all our issues we would of been comped at least one am breakfast? I overheard the front desk agent give out coupons to a woman who had to wait to be checked in. But with all our issues, which I did bring to their attention. I got the standard. I'm sorry. Really, it's not worth the money. read more

Toot, Dead Head Dave and I had driven 6 hours from Jersey to Norfolk for Harbor Fest. Really we had come to see one of the bands, The BoDeans, playing free concerts right there on the harbor. The Marriott was right in the middle of all the action there and just a block or two from the Fest and all the bars and clubs on nearby Granby Street. Just a great location. We paid a little extra for the "water view" it was about ten bucks more, so why not? With AAA discount it was $160.00. We got a roll-a-way bed for D.H. Dave, as he was a late addition to the Road Trip and they provided that at no extra cost. The staff was excellent, friendly and courteous, as I have come to expect from Marriott. The room was a good size and we partied there off and on throughout our stay. The bedding at the Marriott's always seems brand new and this time was no exception. Crisp, clean, firm pillows of various sizes made getting comfortable easy. Of course after a 6 hour cruise and about 12 hours of partying and strolling around the Fest, I probably could have slept standing up. We took a swim after checking in and the heated, indoor pool was real nice and helped to refresh me for the night of carousing ahead. We ate dinner at the bar / restaurant located at the hotel, Shula's, and that was great as well. I'll give that a separate review. Just a real good hotel and a great value for the cost. read more

I gotta say that I've been to a few Marriots in my days; but this is the absolute worst in terms of room functionality and cleanliness. The whole place is old, there's no doubt about it. The elevators are dirty, rusted and slow. It was treated with a fresh coat of varnish with the smell and odor combined with the raw brass smell for a haunting experience. The carpet on the hallway floor was coated with a sticky film and tinge of dirt. As for the rooms, well - it's exactly what everyone else described. Old, dirty and broken. My room had everything from backed up drains, oil dripping from the door stoppers to bathtub hardware falling off. Staff was nice enough, but not helpful. In general, just stay across the street at the Hilton. Brand new hotel and the cost was about the same. Good luck if you choose to stay there - I won't be anymore after that experience. read more

I've attended many corporate events at the Waterside Marriott, and it's definitely the nicest hotel in Norfolk. It's in much better shape than the Sheraton at Waterside, and there is still a nice view of the harbor from the rooms. There's a Starbucks across the street, which is great for a quick run out on a conference session break. The catering and service is always very good and the ballrooms/meeting rooms are large. There is a lot of pre-function space as well. Nothing too creative, but the decor is updated and it's very clean and well kept. read more

See all

I've stayed here a few times however this last time was a nightmare. We arrived at 3am only to find out one couple In our party had no room even though it was prepaid. There was no notification and no solution. Our room which was supposed to be 2 Queen beds consisted of a pull out sofa and a Murphy bed. Unsympathetic staff and total lack of management. Never again. read more

Still waiting to check in. 4 PM guaranteed still not happened at 5:47. Unbelievable for the price we pay. And still have to check out at 11 tomorrow. UNSAT. Do not stay here. Never again Marriott. read more