Great service and good faith talk at Norma Reeves Honda! Appreciate Richard Kassing for his honesty and thoroughness throughout this process! Thank you Richard! read more

We had a great experience getting our new vehicle. Rudy Arciniega made the whole process easy from start to finish. He was patient, answered all of our questions, and never made us feel pressured into anything. He was honest, professional, and really took the time to make sure we got the right vehicle for our needs. It's hard to find great customer service these days, and Rudy definitely exceeded our expectations. If you're looking for a new vehicle, I highly recommend asking for Rudy Arciniega. Thank you again for making the process so smooth! read more

Pleasant experience buying my son's first car! Jairo L. was very courteous, professional, and answered all our questions. I'll be coming back when we're ready to purchase our next family vehicle. Highly recommended! Thank you Jairo and Norm Reeves for taking good care of us! Best Regards, Ron L. read more

Norm Reeves Honda - Car Dealers Near Me - West Covina, California

I came here to buy a brand new car, and I settled on wanting to look for a blue Honda Civic hatchback sport hybrid. The sales consultant I was negotiating with, Louie Zhang, was really helpful. He had prepared beforehand the total cost, along with the breakdown. Throughout the negotiations, he would be checking costs and asking his finance manager for approval. He also let me test drive the car, we drove around several streets in order for me to get a feel of how the car is. Mr Zhang was really helpful with answering all my questions, especially about the different accessory that the car has, different controls etc. I would recommend asking for him if you are trying to find a good deal for a car. read more

I went on 7/31 to just look at a Prologue and leave with a quote. The sales girls were very nice and answered all of my questions. I then met Alfredo who was desperate to make a deal because it was the last day of the month. He shook my hand and offered to make me a "deal of a lifetime." He offered $0k down and $275 month for a 36 month lease and offered the amount I wanted on my trade-in. Alfredo was desperate for a deal, but I was not desperate for a car. The advertised deals online to lease a prologue are offered as $5k down and $199 mo OR $5k down and $279 mo. So $0k down sounded like the deal of a lifetime to me! I went to sign my paperwork and was surprised when they were keeping the difference on my trade in as a down payment- the difference was $9k! $9k and $0k down payment are VERY different. The manager, Julian, said this money is not considered a down payment because it's coming not directly from my pocket but from a trade-in. He also said that customers are expected to ask for their OWN money back when trading in a car. Julian stood there with his arms crossed with zero customer service skills. Why are customers expected to ask for their own money? Why are customers blamed for not knowing they are being scammed? Your online deal is $5k down- why would you expect the customer to expect that you are keeping $9k for a down payment. Julian also does not understand that money coming from a trade- in is still the customers money. They never apologized for the "misunderstanding" but rather blamed me for not asking for my money back. I am here to warn all of you to triple check the offers they make you! Anyways, I left with no deal. I then received a voicemail from Oscar asking if I was still interested in the Prologue. ??? read more

Norm Reeves Honda - Online deal - Car Dealers Near Me - West Covina, California

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As a 2-year CRV owner myself, my gf and I stumbled to Norm Reeves Honda in West Covina to possibly shop for a CRV of her own. We parked and as we were walking up to the door leading to customer service, we were greeted a man named Rudy Arciniega. We inquired about the CRV Hybrid models available on site and were led right away to one that my gf had a liking for. Once we checked out the interior, we got started right away inside. We (mainly my gf) had many questions regarding the vehicle and ongoing rates but Rudy was professional/patient with all through it all. We ended up purchasing the vehicle on the spot and she was a proud new owner of a CRV Hybrid Sport-L. We 100% recommend Rudy Arciniega for a no hassle, low stress experience. I would refer friends and family to this Honda location in the future. read more

I have been a loyal customer to my local dealership here at Honda West Covina . It's been a pleasure to meet a great customer service and being happy with leasing vehicles from Rudy and Abby . They are great in what they can help you. It took less than 3 hours . It has been also a pleasure working with Gabe . Thank you read more

Norm Reeves Honda - Car Dealers Near Me - West Covina, California

Went here with my mom to help pick out her new car! She had an idea already and Richard K helped out immediately and showed her option she was looking for and was super helpful in her process!! He was really personable and sweet to my son as well!! Great service! read more

I bought my new car this past Tuesday! I had the best experience. Simon was amazing and very patient with me with going over all the cars features. And Jake in finance was amazing as well! So patient at explaining all the cars features for me and pricing. I highly highly recommend them! Thank you Norm Reeves Honda for making my car dreams come true! read more

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I recently purchased a car for my wife and had a great experience working with both Richard in sales and Miguel in finance. Both were extremely patient, professional, and they really took the time to understand my goals. I can be a bit difficult at times, but they understood the assignment and handled everything with patience and made the process smooth and stress-free. Their knowledge and customer service truly stood out, and it's exactly why I'm giving them both particularly a five-star rating. They've already proven to be instrumental to Norm Reeves Honda in West Covina, and I plan on purchasing another car for myself from them soon. The dealership was clean and well organized,.My vehicle was delivered on time. Washed, waxed and most importantly, my wife loved it. We are very happy with the purchase and overall experience. My wife and I highly recommend working with Richard and Miguel. read more

This is my second time purchasing from here and it was by far the best experience. Jason made this the smoothest and easiest process. He knew what I was looking for and made it happen! His kind and friendly demeanor made this experience even better. Thanks so much Jason!! read more

The sales representative was extremely courteous and knowledgeable about the vehicle and helpful with our financial situation. We were blessed with a new Honda Pilot thanks to the help and aid from sales rep Louie Zhang. read more

Norm Reeves Honda - Our brand new 2026 honda pilot trail sport edition - Car Dealers Near Me - West Covina, California

We visited to buy my daughter's first car. Thanks to Richard's help, the whole process went smoothly and quickly. He provided detailed, friendly answers to our questions and gave us the information we needed; he was also patient and gave us time to make our decision. We are very satisfied and highly recommend Richard! read more

An Outstanding Car Buying Experience! From the moment we walked into the dealership until the moment we drove away, Hovig made this one of the best car-buying experiences we've ever had. He was professional, knowledgeable, patient, and genuinely cared about making sure we found the perfect vehicle for our family. He went above and beyond every step of the way. He took the time to answer all of our questions, kept us informed throughout the process, and made everything feel effortless. There was never any pressure--just outstanding customer service from start to finish. A special thank you to Oscar Rivas, the General Sales Manager, for helping make everything come together so smoothly. Between Oscar and Hovig, they made the entire process seamless and enjoyable. Their professionalism and commitment to customer satisfaction truly stood out. The best part was seeing how happy my wife was. She got the exact Honda she wanted--the color she dreamed of, the trim she wanted, and all the features she had hoped for. Seeing her smile and how excited she was made the experience even more special for our family. If you're looking to buy a vehicle, I highly recommend asking for Hovig. He is honest, attentive, and truly goes the extra mile for his customers. Combined with Oscar and the rest of the team, they delivered first-class service from top to bottom. We'll definitely be back for our next vehicle and will be recommending Hovig, Oscar Rivas, and this dealership to all of our friends and family. Thank you for making this such an easy, enjoyable, and memorable experience. We couldn't be happier with our new Honda! read more

Norm Reeves Honda - Oscar Rivas, Hovig M. - Car Dealers Near Me - West Covina, California

I just wanted to say Thank you to Natalie for all her help. Everything was quick and easy especially having our 4 month old there. We came for an upgrade on our Honda Accord wanting to get a CRV due to having a baby and needed more room. She made everything possible for us. My boyfriend has been coming here for years and now I can see why. I love my new car! read more

Norm Reeves Honda - Car Dealers Near Me - West Covina, California

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Very good experience. Thank you to Jairo Lopez. Very helpful!!! Got us in the car we wanted!!!

What an experience!!!! Shopping for a vehicle is one of the most stressful things to do in life, but stepping into Honda introducing yourself and family to Richard felt like we were able to breathe again!!! It was the smoothest process, and Richard reassured us of everything, went over every single question and doubt that we had. God is Good!!! We are forever grateful for Richard! All I can say is thank you so much for the all laughs and patience you gave myself and family. If you're in the market of shopping for a new or pre owned vehicle, don't forget to ask for Richard! read more

Norm Reeves Honda - New Beginnings!!!!! - Car Dealers Near Me - West Covina, California

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We recommend Jairo Lopez we had an amazing experience he answered all of our questions and concerns. He is very knowledgeable about the car we purchased. Thank you Jairo for everything you did today read more

10 for 10 here. We had an amazing experience purchasing a new CRV. Our salesman, Jeremiah, went above and beyond, exceeding our expectations of the car buying experience. The office mgr was great in helping us agree on a deal, as well. It's awesome when the customer experience matches the quality of the brand. read more

Norm Reeves Honda - Car Dealers Near Me - West Covina, California

Owning Honda's most of my life, been to numerous dealers in and around the San Gabriel valley. Following my normal service advisor, (Gabriel) who is like family now, has transferred to Norm Reeves honda in West Covina. First time here for basic oil change. Pretty impressive on the facility. Newly remodeled , everything looked new and clean, everybody working there were all nice and friendly. They had waiting area in 2 to 3 different locations. A little snack counter with a fridge with chilled bottled water, coffee machine, and misc. snacks for waiting guests. The bill for the repairs were still expensive, but at least they made you feel relaxed and comfortable, while waiting. 5 stars from me. read more

Came here last weekend due to there large inventory and prices I was set up with an appointment where Louie was able to assist! Smooth simple process when I went to pick the Honda Accord I liked we went over everything and came to an easy agreement! I traveled from over an hour away to come to this dealership and it did not disappoint because even then they were able to help me out even more since I drove out and chose them! Jake from finance then helped me and 5+ stars to them didn't try to upsell me but explained everything very simple and also easy going! The whole process was better than previous car purchases now I know where to tell family members or friends to go since they took care of me! read more

Thank you to Richard for assisting us in purchasing our Honda Pilot! Was able to communicate with us via telephone. Allowing us to just come in and complete purchase! read more

Richard was amazing! Great customer service, positive energy all around. Absolutely love our new vehicle. THANK YOU RICHARD! read more

Norm Reeves Honda - Car Dealers Near Me - West Covina, California

Went in today to discuss lease options for my current lease and next steps whether I wanted to buy or lease again. Alyssa worked with me every step of the way and was able to get me into a new 2026 Honda with the price I wanted as well as some additional features. They gave me a deal I couldn't resist! Honda has always been the most reliable car as this is my 3rd one in a row and will likely never deviate from. read more

Oscar Easley was a great help in looking for my new car. He was very knowledgeable and very patient with my car shopping experience. Two Honest dealership and works with your budget and makes sure you get a good deal read more

Norm Reeves Honda - The new civic sport - Car Dealers Near Me - West Covina, California

I recently bought a car here and had a fantastic experience working with Jason Fang. Jason was professional, knowledgeable, and patient throughout the entire process. He answered all my questions without any high-pressure sales tactics, which made the whole car-buying experience smooth and stress-free. read more

Coming from a Local Auto Shop Owner. I had a great experience at Norm Reeves Honda Superstore. I brought in my personal vehicle, a 2010 Honda Accord because a safety recall was showing up and was preventing me from completing a brake and lamp inspection, even though the recall did not actually apply to my vehicle. Genaro provided fantastic customer service from start to finish. He was professional, knowledgeable, and took the time to help resolve the issue quickly while I waited. Unlike another Honda dealership that wanted me to leave the vehicle for several days, Genaro was able to get me in and out the same day and made the entire process simple and stress-free. It's refreshing to work with someone who values a customer's time and is willing to go the extra mile. I truly appreciate the prompt service, clear communication, and reasonable approach. If you're looking for excellent customer service at a Honda dealership, I highly recommend asking for Genaro. Thank you again for making what could have been a frustrating situation quick and easy! read more

Richard Kassing was friendly and helpful. Being triple digits making sure my family and I were Hydrated.

This past week my daughter bought a 2026 Honda CRV and I bought a 2026 Honda Pilot. The last three times we've always bought our cars together, I guess it's become a thing lol. I always work with George when it comes to making the deal, he never disappoints and I won't ever buy a car when he is not involved. I think this weeks total makes 20 cars from this dealership between our family & friends. The salesman was Richard Kassing and let me just say he is an amazing salesman to work with! He didn't jump on us like a vulture when we first pulled up and that is a huge thing with me. Let me get outa the car and comfortable first. He wasn't pushy, he's super friendly and has an amazing personality. When we first got there he listened to us, he learned our likes & dislikes and never once deviated from them. Sometimes you get a salesperson who will try anything just to make the sale, he is not that person. He really listened and went out of his way to find exactly what we each wanted, and he remained involved thru the whole process. Always making sure we were good, making sure we had drinks and even got my husband a snack when he needed something to eat. I do hope he is there when I go back in 3 years, in fact I will call before hand and make sure and then arrange to come in around him (and George's) schedules - that's how much I truly enjoyed my experience. Oh, and today when I went in to get my due bill items installed from service he saw me and came over to make sure I was being taken care of. I'm telling you, go buy a car from Richard, you'll be very happy you did. read more

Norm Reeves Honda - Car Dealers Near Me - West Covina, California

My VIP manager Alyssa was super helpful throughout my entire career buyout process. She did a great job explaining the cost of each service being offered and going back and forth with the finance department to get me the best deal possible. Ask for Alyssa next time you need to buy a car! read more

I would not recommend this Honda dealership based on my experience with their customer service after the sale. The service department has been extremely frustrating to deal with. On multiple occasions, service representatives have hung up on me while I was still asking questions, making it nearly impossible to get answers or schedule needed repairs. My experience with Erik Ramos, the used car manager, has been equally disappointing. He has been difficult to reach, rarely available for follow-ups, and communication regarding my vehicle has lacked transparency. I repeatedly had to chase updates instead of being kept informed. If you're considering buying a vehicle here, be aware that the customer service after the sale may not match the promises made during the purchase process. Based on my experience, I would recommend taking your business to Honda dealerships in Downey or Cerritos, where customer service and communication are much better. Buyers should expect clear communication, accountability, and respect--unfortunately, that was not my experience here. read more

I am extremely disappointed with my experience at this dealership and feel compelled to warn others. I initially called about a vehicle they had in stock that was exactly the make, model, and year I had been searching for. I live six hours away (a one-hour flight), so I specifically asked how I could secure the car before making the trip. I was told that in order to hold the vehicle, I needed to put down a deposit and allow them to run my credit **strictly for identity verification purposes**. I explicitly asked whether this would involve a financing credit check, and I was told no -- it would only be for identity verification. Based on that representation, I lifted my credit freeze, flew down, and went to the dealership with a preapproved loan check and a substantial down payment. Despite arriving fully prepared, I was kept waiting for an extended period without explanation. The next morning after purchasing and driving six hours home, I discovered that my credit had been run through multiple financing and leasing companies. This was done **without my authorization.** I had already declined their offer to run my credit to try to beat my preapproved loan rate. I was very clear about that. When I called to question this, my calls were not returned. I was given the runaround. No manager followed up. No one provided a clear explanation. The lack of communication only reinforced my concern that they knew they had acted improperly. To make matters worse, when they attempted to run my credit, it was still frozen. If they truly believed they had consent, why did no one contact me to request that I lift the freeze? Instead, they proceeded without informing me, which strongly suggests they knew they did not have proper authorization. Running someone's credit without explicit consent for financing purposes is unacceptable and potentially illegal. I gave permission for identity verification only -- nothing more. At this point, because the dealership has failed to address this matter responsibly, I will be pursuing legal action. The individuals I dealt with were Randi (sales) and Jacob (finance), who were directly involved in this situation. Victor or Oscar (a manager) was dismissive and rude when I attempted to address my concerns. The only person who demonstrated professionalism and transparency was Eric Ramos. If you choose to work with this dealership, I would strongly recommend dealing with him. Buyers should be extremely cautious. Get everything in writing. Be very clear about what you are authorizing. Do not assume verbal assurances will be honored. I regret that this experience has escalated to this point, but consumers deserve transparency, honesty, and respect. read more

Norm Reeves Honda - Proof of me asking about the initial reason they needed access to my credit. - Car Dealers Near Me - West Covina, California

Ive been dealing here for almost 15 yrs, and it's about time I give recognition to the Main man John Gomez. This guy makes you feel good and welcomed from the moment you step in till the moment you start your new car and leave. I just got my 6th car from him yesterday; im a lease type of guy, and like most cars they have issues, but John was there till 7 pm w/ me fixing and making sure I left with the best car they had to offer. Not to many dealerships have people who actually care about their customers once you sign, but John is a really good friend and someone im happy to be loyal and give my business to. We've shared stories and laughs and where ever he goes im buying. Not to many people earn and care for their customers, but he actually takes the time to invest in his. Thanks alot for the service and support my man, if I could give you 100 stars I would! read more

Hovig Masoyan is great. Met him a few times to try and get out of my lease. He went above and beyond to make sure I got the best deal possible and made me feel like he had my back. Sure enough, he got me the best deal I didn't think was possible and he helped me into a new car. Definitely would come back just to work with him in getting a car again. Thanks, Hovig! read more

Absolutely required a wheel bearing repair, so was sorta forced to come back. This last experience was much better than before and it was a better price than we expected. The service rep, Samuel, was very nice and helpful. Before this last experience, we had tried to reach out to the Service Manager, Joseph, via the email that was provided to us on our previous review. However, the email does not work, and multiple attempts got returned to us. read more

So I set up an appointement at Norm Reeves Honda this morning for my Acura Integra. Gabriel was the service advisor that helped me and he was super helpful and let me know of all my options on saving money and gave me the best advice for my vehicle. Highly recommend him for any services you need in the future! This man deserves a raise for sure! read more

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Left the dealership with a beautiful CR-V and I can't thank Jeremiah and Jake for really going above and beyond for me. Jeremiah worked with me back and forth over text before we set an appointment to see my options. I told him exactly what I was looking for and what I wasn't willing to compromise with and he really made it happen. Jake in finance was also such a sweetheart! When I told him the price wasn't something I was willing to compromise with, he shaved a little off the top to keep me as close to the price Jeremiah quoted me, only $1 more. Thank you both for taking care of me today and making sure I walked out the lot with a big smile on my face. read more

Had the pleasure of leasing a car with salesman Kunaal. A beautiful Honda 2025 prologue elite electric it's a beautiful car. He was professional, friendly and cared about my happiness of my new car. Thank you read more

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Went In today to buy a bigger car for my family and again to w service was outstanding, Hovig Masoyan went above and beyond to get me the best deal will definitely come back again for another car when the time is rite. read more

Norm Reeves Honda - Civic sport - Car Dealers Near Me - West Covina, California

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Left with a brand new car thanks to Jairo the best salesman at this store. Please go see him for all your car needs.