Made the trade in processes super easy and got me the vehicle I wanted 10/10 experience.

I had an excellent experience purchasing my truck thanks to Joseph Baeza and the entire team at Envision Toyota of West Covina. Joseph was extremely professional, knowledgeable, and helpful throughout the whole process. He made everything smooth and stress-free and got me in and out quickly with my dream truck. The dealership itself was very clean, organized, and welcoming, and all of the staff were friendly and helpful from start to finish. I truly appreciate the great customer service and the effort Joseph put into making sure everything went perfectly. I highly recommend asking for Joseph Baeza if you're looking for a new or used vehicle. This definitely won't be my last time buying from this dealership. Thanks again for the outstanding experience! read more

Envision Toyota of West Covina | Sales Showroom - My new 4th Gen Tacoma TRD OFF ROAD - Car Dealers Near Me - West Covina, California

Wow the customer service here is unbelievable in a bad way. I tried to make a service appointment online for my new Sienna but for some reason, the website wouldn't let me add a new vehicle to my existing account. (I came here previously to take my dad's car for a service so his car was showing up on my account). Since I couldn't make an appointment online for my car, I called the dealership and got transferred to the service department. I didn't get the name of the guy who answered but when I told him the issue, he said it's a glitch in their website and just make the appointment for my dads car and then I can just make the change to the account when I come in person. That made absolutely no sense so I asked, can I just make an appointment with you on the phone and he said he was too backed up at the moment....um why did you answer the phone then??? Long story short, the conversation ended with "Thanks, I will call Longo!" I love that I can't even make an appointment with a real person here. Envision has so much business they can afford to deny appointments. read more

I am disappointed with the Zurich Key Protection Service sold through Envision Toyota of West Covina. My mom spent nearly four hours trying to reach the company to start a lost key claim, and no one answered. If a dealership is going to sell a protection plan, customers should be able to easily reach the company when they need to use the coverage. The reason this issue got resolved was because David G. Valera, my service advisor, stepped in and helped us in person. David was professional, courteous, knowledgeable, and took the time to assist us when the key protection company was unavailable. He provided excellent customer service, answered our questions, and helped move the process forward when we were getting nowhere on our own. My question to the dealership is simple: Why sell a protection product that is so difficult for customers to use? A protection plan is only as good as the support behind it. While the experience with the key protection company was frustrating and did not reflect the level of service I expected when the coverage was purchased, David G. Valera was amazing and deserves recognition for going above and beyond to help us. I'll leave another comment once I pick up the vehicle. Part 2 I want to recognize David G. Varela for the excellent customer service he provided. I was having a very frustrating experience trying to get a replacement key through the third-party key company. Getting anyone on the phone was extremely difficult, and the process took far longer than it should have. Instead of brushing me off, David took ownership of the issue and spent a significant amount of time working on it until it was resolved. He was professional, patient, and kept me informed throughout the process. The only reason this experience ended positively was because of David's dedication and willingness to help. The dealership is fortunate to have employees like him who genuinely care about their customers. read more

Envision Toyota of West Covina | Sales Showroom - The key that took lije 4 hours to get. - Car Dealers Near Me - West Covina, California

0 star. Went there to get my free oil change service. Apparently they did tire rotation as well but the problem is they forgot to torque the lug nuts properly. I was driving for a couple of days and I could hear a light noise coming from the front driver side area. Eventually the car drove like it had a flat tire. So I stoped and checked the tires. Good news! No flat tires..BUT I founD something worst. The front driver side wheel lug nuts (all 4) were loose (see video attached) barely on there. So then i had to check the rest of the wheels and sure enough they were barely snug. I called them and of course the manager was out of the office. Apparently safety comes last nowadays. read more

First and foremost I'm team Toyota all the way. Edgar in service department is absolutely one of your best employees. His services we above and beyond my expectations. It was my first time owning a Tacoma and at first it wasn't becoming the best experience. I had took my Tacoma to two different dealers and all gave me dead ends. Other told me parts needed to be replaced that didn't. Edgar went straight to the source and ensured me everything would be taken care of. Not to mention when I had to go to Mercedes to pick up the rental , their services was A1 !! Had the door opened for me and everything. Truly felt like royalty. I appreciate you EDGAR AND TOYOTA OF WEST COVINA. You guys have me for LIFE !! read more

Honestly one of the worst car buying experiences I've had. They tried to add markups in the most shady way possible. On their website, they don't clearly disclose any markup. But the moment you walk in--before you even sit down--they tell you there's a $3,500 markup. After going back and forth, it suddenly "drops" to $500, but then they force you to take an additional $1,500 package. Then after "checking with the manager," it magically becomes $800 + $1,500. The numbers just keep changing depending on how much they think they can get from you. The sales attitude was also extremely rude and unprofessional. At one point, they even tried to grab documents out of my hand just because I was taking photos. If photos aren't allowed, just say it--there's no need to act aggressively like that. They act like they're the only dealership with cars and basically told me: "Just because we don't list markup online doesn't mean we don't charge it." I highly recommend going somewhere else like Longo Toyota, where pricing is transparent and there are NO markups. Be careful dealing with this dealership, especially: Jimmy Wei (Sales Representative, Mandarin speaker) John Masoud (Sales Manager) Very disappointing experience. read more

Envision Toyota of West Covina | Sales Showroom - Car Dealers Near Me - West Covina, California

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Shiny Like a treasure from a sunken pirate wreck Scrub the deck and make it look... The floor and vehicles here are shiny. Opened last year the dealership looks and smells like a new car. Had to come for a recall service. Called ahead before bringing the car in jusy to make sure it wouldn't be a multi day event. Service rep said it would only be 5 hours as they just had to monitor after the replacement parts were in place. They have complementary drinks and snacks in the center of their show floor. I helped myself to a coffee and water. Also used the complementary shuttle home. Got a call a few hours later with suggested maintenance. Service rep was honest about the repairs saying that they were a recommendation. They even said the prices up front prior to my response which is awesome. So Envision shiny floors and Service visit this location. God bless read more

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I had a great experience at West Covina Toyota this past Saturday (3/7). I originally came in just to look at cars with my little cousin and help her check out some options, but thanks to the amazing service we received, she ended up leaving with a brand new Camry the same day. From the moment we arrived, Brandyn was friendly, welcoming, and easy to talk to. We let him know we were mostly there to browse and see what was available, and he respected that completely. There was no pressure at all, which made the experience comfortable and stress-free. Instead, he took the time to understand what my cousin was looking for, what her budget was, and what features mattered most to her. Brandyn was very knowledgeable and walked us through several different options. He answered all of our questions and explained everything clearly, which made the process much easier to understand. Buying a car can sometimes feel overwhelming, especially for someone newer to the process, but he made it simple and straightforward. What really stood out was how much effort Brandyn put into helping her get approved and making sure everything worked out. He truly went above and beyond behind the scenes to make the deal happen and kept us updated throughout the process. It felt like he genuinely cared about helping us rather than just making a sale. Even though it was a busy Saturday, the entire experience at West Covina Toyota was smooth and positive. By the end of the visit, my cousin drove off in her brand new Camry and was extremely happy. If you're looking for a car, I definitely recommend stopping by West Covina Toyota and asking for Brandyn. He made the whole experience easy and enjoyable, and we really appreciate all the help. read more

Envision Toyota of West Covina | Sales Showroom - Car Dealers Near Me - West Covina, California

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Was pretty happy with this place for a while actually. The parts department was super on top of things and even had great prices compared to other dealerships. In the last few months though I've been put on hold 5 times with ZERO pick up. I left my phone on the table "on hold" for almost an hour before I gave up. I think they either play favorites with their parts customers, or they are terrible at their jobs now. The prices of their parts also skyrocketed recently too. I would highly recommend you go anywhere else for parts especially since these guys at the parts counter are just going to put you on hold for eternity just so they can sit there and not do anything else and get paid their hourly rate. I will be reporting this to the BBB. Insane that they can be this way. read more

Alan Chang was great! He made us feel welcomed & was quick to help me get the best deal for me. He was transparent and asked me the right questions when purchasing my first car! :) read more

After a disappointing experience at another dealership, my little sister called Envision and was connected with Chaz. She mentioned she was interested in the RAV4 Hybrid and Camry Hybrid, and Chaz immediately invited her to stop by, even accommodating her last-minute visit. When we arrived, he had both cars pulled up and ready to go. He walked us through all the details with clarity and patience, making the whole process feel more like getting help from a friend than dealing with a typical salesperson. Though we later found out he was relatively new, you'd never know it--he was knowledgeable and went above and beyond. We threw a few unusual requests his way to seal the deal, and he made them happen without hesitation. Even during the wait between paperwork and financing, he made an effort to check in with us wherever we were in the dealership. Huge thanks to Chaz. Some say buying a car isn't like buying candy, but with the right salesperson, it sure can feel that easy. read more

Envision Toyota of West Covina | Sales Showroom - Car Dealers Near Me - West Covina, California

Henry bin was an absolutely amazing salesman, was very honest and straight forwards while helping my husband and I getting a new car!! He was so sweet and helpful i truly appericated his time and patience with us. Most definitely recommend him to help you out if you're looking for a new car! Micheal was amazing as well in finance, extremely sweet and helpful as well. read more

Thank you Christopher "parts manager" you actually do care and made a less than desirable visit into an amazing customer satisfaction moment. I truly appreciate both your demeanor and the result. Enjoy your day and thank you again. read more

Happy to report that my first ever visit or experience with Envision Toyota of West Covina was a pleasant experience. They did everything they could to save me time sitting in the dealer office, and worked quickly for me once I identified the vehicle I wanted. Shout out to Hector for communicating with me efficiently over the phone and through email and text message to get as much done as possible before I even arrived to the dealer. When I arrived he greeted me promptly and immediately took me to the vehicle I was interested in and we started on our test drive. I am very happy with my purchase and with the staff I interacted with. The dealership is nice inside and comfortable waiting area, while we had tea and watched TV while the paper work was being drawn up. The finance office can be intimidating but they made us aware of all options and it went smoothly only taking long at parts for us to make a decision on certain items. We ended the night driving home in our brand new 2026 Toyota Camry. It's not every day someone purchases a car, but this dealership met my high expectations. read more

My 6 months check up for my little Pruis. Oil change & whatever needed. Since car a little older. Need more T.L.C. So made an appt to see our favorite, trusted family Service Agent @ Envision WC Toyota Juan Gonzalez:) Always LOVED just looking @ there NEW Bright colorful cars & truck inventory inside showroom while waiting. Loved Open Concept, kept always clean & organized. Loved there complimentary water, soda's, different selection of hot coffee & tea. Fully stock by Mario the Man this Morning. Early AM SWEET Donuts to keep you going while waiting for car service . They do have Fresh Fruits Apples & Banana's later of the day. Wendy bake freshly chocolate chip cookies. BETTER than @ a Bakery or store. Oh So GOOEY Chocolate Chip Cookies! So CHEWY! So warm, moist, a little crispy outside surround. OH Soooo DANGEROUS! SO Delectable! SO Delicious! SO YUMMY!) Better than the store cookies or Donuts earlier. ALL the patron or customers was enjoying them including my son & I. WOW Wendy! You can have your own Bakery store for these YUMMY Chocolate Chip Cookies. I know, I'm mentioning a lot about complimentary GOODIES!) Sooo GOOD while waiting. Especially end up 6 hours Major Service. Not only a tune up. Found out for Safety Issue had to get done. With all the help, suggestion , advise by Juan Gonzalez ALWAYS listen to everything he say about my precious little car SERIOUSLY! Shout out to ALL the Excellent Mechanics who was involved fixing my car today. And to ALL the BIG Jefe, Bosses, Leaders or managers who was involved for approving & provided ALL those SWEET Yummy Energy drinks & GOODIES! Made my son & I tolerated our wait little pleasant. Especially Wendy's OH So YUMMY Chocolate Chip Cookies. We ALL Appreciate :) EXCELLENT Service & Highly Recommend! THANX Again!) By the way they have now Rent a New Toyota starting $5 an hour @ EXEC/Rent-A- Car. Can as about daily special. Just FYI only read more

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Service department here is a joke. You make an appt online for nothing because they overbook and when you arrive for your appt you have a 2-4 hour wait! I got here 15 minutes before my appt and there were at least 25 cars waiting in line and the line not moving. I left and will not go back. read more

Came in looking for a car and Chris Zambrano came out to help. Attentive, straight to the point, answered all my questions, walked out a happy customer. A week later, I noticed that all the cables that came with the car wasn't in there. Went back to Envision and Chris helped out with another set, no questions no fluff, just helpful. Need a simple straight forward experience? Ask for Chris. read more

Stay away from this Toyota dealer! They are fraud! Dishonest and will end up cussing at you like Sales manager John while Sam the GM stood there watching. They claim the vehicles are certified, but in reality they are not! Then when you ask for the certification checklist they take a week to falsify one! Here's the full experience. Visited on 1/11 to see a Grand Highlander that was GOLD certified. I got there and the vehicle was filthy from the inside and outside. The sales person blamed it on the fires and wind etc. We drove the vehicle and when we inspected it, there were several dings, dents and major scratches that should have been repaired when CERTIFYING the vehcile as that is part of certifying it. We work out a deal to have all those dings repaired, then we sign everything, then they bring the car all cleaned up. Bam! we find about 10 more scratches, damaged rear bumper, front windshield has a chip and interior is still filthy! The vehicle was dirty on purpose so we could not locate and notice all the dings. After i brought those up to the sales manager JOHN, who is also the most unprofessional person and ended up cursing at me saying the F word in front of everyone including customers. He said he could not repair those because those werent brough up when we closed the deal,. I leave the car there for them to repair the initial repairs that we had agreed on. While they were working on the vehicle i called about 20 times within a week to finally speak to John, and asked for the certification checklist. He said he would send it soon. Nothing all day until 7pm i get a newly created cerfication, that had checked all of the requirements as fixed, when in reality there was a lot that was not repaired like the damage on the window, trunk, major dents and UNALIGNED tailgate. Not only was the certification created 2 weeks after the vehicle was sold to me, it was also dated the wrong date, and the signature was not my wives signature. When they call to finally go pick up the vehicle, i confronted them about the fake certificate and forged date and signature, thats when John the sales manager ended up cussing at me saying WHO THE F**K DO YOU THINK YOU ARE, in front of all the customers and the GM sam. I ended up negotiating that they fix all the issues on the vehicle that i found after we signed everything. They agreed to it. Another week passes by, and somehow the vehicle has more damage than before, and also they could not fix the trunk tailgate, as when you closed it fully shut there was a gap on the right side, they blamed it on Toyota and theyre low quality control. Then we find other unalignments in the vehicle. These signs usually mean the vehicle was in an accident that was not reported. I end up asking to cancel the deal because there was more damaged than before, everything was sketchy and the car had possible frame damage. It was all sketchy from day one. Never seen a dealer refund someone so fast, got my money back and cancelled the deal,. My experience was horrible, dealt with rude managers, dishonest sales manager and no self control on their end. read more

Don't let your loved ones go in there and get taken advantage of by the finance department at Envision Toyota of West Covina. We purchased a Toyota Grand Highlander Hybrid and our experience in finance was UNACCEPTABLE. We have TOP TIER CREDIT and came in prepared, expecting a professional and straightforward process. Instead, we were quoted $14,100 for a "Gold" extended warranty package. Later, we were told the Zurich VSC warranty could be purchased at $2,481 only if we also purchased ToyotaCare Plus for $1,514, and that a lower interest rate on our loan was contingent on buying those products. When we declined, the previously discussed rate was not honored and the tone shifted immediately. It felt like financing terms were being used as leverage to push overpriced add ons. The finance manager refused to verify a basic title question with the lender and denied our request to speak with management. He also attempted to change our agreed 84 month term to 72 months, and we had to remind him of our agreement. The interaction ended with him dismissing us without reviewing documents and shouting, "Good luck driving off the lot without a warranty or GAP insurance." We have since written to the General Manager and received no response. Toyota corporate told us a dealership liaison would contact us, but no one ever did. For anyone buying a new vehicle, you typically have time within the manufacturer's warranty period to decide on an extended warranty. There is no need to rush. Take your time and shop with a clear head. GAP insurance can also be added through your auto insurance provider. We did this for less than $3 a month. This is not how customers should be treated, especially when making a major purchase. Be extremely cautious. That said, our salesperson, Omar Gonzalez, was incredible and provided a completely different experience. We truly appreciated his professionalism and support throughout the process. read more

Came to this dealership about two months ago to browse my options. The sales representative over the phone was wonderful which is the only reason I came in person. I was sent with Temo to help me who was not who I spoke to on the phone I told him my reason for shopping and so on. The whole time he had this face expression of annoyance and was so uninterested in assisting me. I mentioned I was open to seeing what's available as well as how was pricing. I work in sales and manage my own sales region in Southern California with 15 accounts. I've been in the sales industry for years. You would expect someone in that field to still give you a great experience regardless if they feel they'll make a sell or not. When it came to financial I told him my income and right away he assumed it was monthly. I said no biweekly then had the audacity to say " I imagine you can prove that income right?". Why would I lie about what I make??? Just because maybe my appearance didn't look like it and I was with my toddler? I left a voicemail with John the sales manager who never called me back but instead chose to have his sales team still contact me over purchasing. I went with Honda of Pasadena through a friends recommendation and they were amazing from the start! They never once made me feel inadequate or judged me. The sales manager was the sweetest person too! I purchased a new car and they worked with my budget. I also did put more money down with my purchase just for that. Retrain your sales team to treat people better and work with passion regardless if they feel it's a sell or not. That's the whole point of working in that field! read more

I had a genuinely positive experience with the sales team. They were responsive, respectful, and consistently communicative throughout the process. From start to finish, the sales interaction itself felt professional and well handled. Unfortunately, the experience changed at delivery. When the vehicle arrived, I was told I had to either pick it up immediately or wait two days due to the sales team's schedule. Because I waited, the dealership added Zurich Shield Elite Plus with advanced ceramic technology to the vehicle without any prior discussion. Not part of original window sticker. The $1,495 add-on was only disclosed in the finance office. Even now, it is unclear whether the product was actually applied or simply added as a line item. Follow-up attempts afterward have gone unanswered. To be clear, this is not a reflection of the sales staff, who did an excellent job. The concern is with dealership management and how add-ons are handled at the final stage. This feels like something that could be resolved with better transparency, and I would welcome a conversation to make this right. read more

If you buy parts here on a credit card, you will be assessed a 3% fee on the total amount. If your parts cost $1k, expect to pay $1,030.00. Instead, go to Longo, Glendora, or Claremont Toyota. These dealerships do not charge for using your credit card. read more

We purchased a 2021 Toyota Tacoma and they day we went to pick it up, we brought our mechanic who noted that the brakes should not have passed inspection. The dealership agreed to replace the brakes and a week later we went to pick up the truck. On the way we got a phone call stating a technician had crashed the truck into another car and they were backing out of the deal. They would not fix the truck and honor the sale. It is now nearly 10 days out from the initial down payment for the vehicle and we have not received our down payment, PLUS the truck is still available for purchase on their website, not being sold at auction as the dealership had stated. Communication with the dealership has been difficult. I would not recommend this dealer. read more

I've been dealing with Envision Toyota of West Covina service department for a while now and I have to give William Hernandez an excellent review for his outstanding service. He is always nice, friendly, honest, and very helpful. The rest of the staff is also great and welcoming. Love the new bougie location too. Highly recommend this dealership and service department. read more

My wife and I had been searching for a Corolla Cross for about two weeks. We first tried Toyota of Orange but were disappointed with the service. We even planned on visiting Toyota of Corona, but while driving through Covina, we noticed the beautiful new Toyota of West Covina right off the freeway and decided to stop in and check their inventory. The very first person we met was Felipe from sales, and right away we could tell he was all about customer service. He asked exactly what we were looking for, including color and amenities. The first car he showed us wasn't the one, but instead of just pushing it, he immediately invited us inside, checked incoming inventory, and kept the experience professional and friendly. He even offered us water, soda, cookies, and made sure we knew where everything was. By chance, due to a trade from another dealership, they actually had the exact vehicle I was looking for. After looking it over and taking it for a test drive, I knew this was the one. The process started a little rocky but he and his sales manager worked with me, and in the end, they were amazing. The deal got done, and I drove away with the car I wanted. At the end of the day, Toyota of Orange lost a customer, and Toyota of West Covina gained one who will be coming back. Thank you, Felipe, for your professionalism and outstanding service, you've earned a lifelong customer. read more

Envision Toyota of West Covina | Sales Showroom - The Homie Felipe - Car Dealers Near Me - West Covina, California

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Envision Toyota West Covina earned my business the right way -- with honesty, professionalism, and zero games. I worked with Kevin, and he was excellent from start to finish. Clear communication, no pressure, no gimmicks -- just straightforward answers and follow-through on everything that was promised. The entire process felt respectful and transparent, which is rare in car buying. Kevin made the experience smooth and stress-free, and I ended up with a genuinely great deal. I left confident I made the right decision and never felt second-guessed or misled. I will absolutely return to Envision Toyota West Covina for future purchases and will confidently recommend Kevin and this dealership to anyone looking for an honest Toyota buying experience. read more

Want to give a huge shout out to Henry Bin and Michael Herpy they were super fantastic in helping me get the truck I been wanting for hot minute super super helpful and super engaging they were never rude they were just plain awesome I highly recommend going to see them! Thank you again Henry and Michael for the 2026 Tacoma TRD Sport read more

I would highly recommend Joseph because he is very friendly & professional & I was able to drive off in a 2020 BMW 530i in January of this year thanks to him & despite how long it took to do what they needed to do for the BMW, they made sure the car was perfect mechanically & cosmetically & to top it off, Joseph put in a full tank of gas in the car & despite the fact that he said it'd take like 8 more minutes to finish topping off the car with gas, he came back sooner than 8 minutes & while I was waiting on the BMW, it gave me the right time to look at a few of the newer trucks they had on the lot & if you are ever looking for a car, Joseph is the man because because he is very patient & polite read more

This is only for the service and parts department. Stopped in to do a simple oil change and checkup on my little Corolla and from the moment I rolled in, it was A plus service. They kept me updated and the best part are the snacks and drinks lol. But in all honesty the price and the service was excellent. The 2cd time I stopped by. The gal in the parts department is hilarious. I picked up some filters for some DIY to save a few bucks on labor and she deserves a raise lol. I think the only part that kind of bug me was when I went to go pick up the filters I showed up in my other car which is a non-Toyota and the sales team were hanging out right by the front and I swear they were like roaches. I just threw my hands up in the air and I was like I'm just here for some parts. It's actually kind of annoying, but I mean I get it. You're in sales, but if we could tone it down just a little bit that would be great. read more

I brought my car in for maintenance and also inquired about the missing glove compartment key that I never received when I purchased my brand new vehicle from this dealership. I was helped by the "sales manager" Edgar Temores, who informed me that since it had been a few months, he couldn't help me--but he could offer a discount for me to buy one. How does a sales manager not even know that the glove box key is attached to the main car key? Thankfully, before I left, another employee approached me and politely pointed out that the key was in fact already on my key ring. He was knowledgeable, helpful, and professional--everything the so-called manager was not. Disappointing experience overall. If the manager doesn't even know the basic features of the vehicles being sold, maybe they need someone better in that position. Terrible customer service from him and a complete lack of product knowledge. read more

The sales manager started off very friendly and promising in getting a good deal on a car for me. But once I started to negotiate the final price his attitude changed and eventually became upset. He walked away and made the whole situation uncomfortable. Since I'm there with my aunt and I felt bad making her stay there too long with me in helping her buy this toyota prius, I ended up taking the price the manager gave me earlier and his attitude change to be a bit nicer. It was not a pleasant experience with this dealership. They are only nice if you cooperate and take on the price they quote u,if you try to negotiate,be prepared for an angry salesman. Don't recommend at all. I prefer other Toyota dealer where they handle negotiation on price with a more professional and friendlier attitude. read more

I had an amazing experience at Toyota thanks to Chaz and Edgar. From start to finish, they were incredibly helpful, patient, and genuinely cared about making sure we were happy. They took the time to explain everything, answered all our questions, and truly worked with us until we felt comfortable and satisfied with our decision. There was no pressure, just honesty, professionalism, and great customer service. Chaz was fantastic throughout the process, and Edgar went above and beyond as a manager to make sure everything worked out. If you are looking for a smooth and easy car buying experience, I highly recommend asking for them. read more

I decided to take some time to post a positive review for this dealership as we had a very good experience during our purchase of our new Toyota Camry. Tyson was the sales representative that assisted us during throughout the process of our purchase and he was amazing. Tyson very professional, knowledgeable, and honest which is why we moved forward with our purchase at this Toyota dealership. Also want to point out that we had a great experience with Grace in finance she was very kind, helpful. Grace made sure we were well informed and knew everything we needed to know regarding our purchase. Over all our experience here at this dealership was great the staff at this location is very kind and helpful. read more

Envision Toyota of West Covina | Sales Showroom - Car Dealers Near Me - West Covina, California

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David my service advisor indicated that my tire had a nail in it and said it was losing air. I have not seen any light Telling me the tire needed air. I did go to Trojan tire and they took a little nail that was wedged between the tread which did not cause it to lose air. I called him back and was adamant about the tire leaking air. Don't know what they are doing. Taking my car to another Toyota service center. read more

Brought my grand highlander in for maintenance and again met with Alfredo. As always he helped me out with a smile. He's always detailed and on top of everything. I then had to pick up an overlay I had ordered online for my highlander, and I had the pleasure of being helped by Melody in the parts department. She was extremely knowledgeable, friendly, and professional. Her great personality made the whole experience quick and enjoyable. It's rare to come across someone who goes above and beyond with genuine customer care! Thank you Melody for the excellent service. read more

Be careful of these slimeballs. Wanted a rav 4 - they brought me an offer five thousand dollars over advertised price - then insisted if they gave me advertised I would need to pay an extra $1800 for key replacement / fabric repair. As though it would be some incredible favor to give me the car for full price. Stay away. read more

Jack Ryan was able to help me get a great deal on my Camry! I felt like he put the customers first even if that means getting yelled at by his manager. It took me a whole month to get my car because I was still figuring out finances and whether to go with another dealership but Jack was so patient and even offered a better deal that I couldn't refuse. CJ helped me with the financing part. He was so friendly and I never felt pressured to purchase more than necessary. When I told him about my finances, he was able to rearrange the packages to fit my needs that wouldn't break my bank every month. I just got my car serviced here and did my homework in the dealership while waiting and it was actually relaxing. There wasn't too much going on and I love how there's so much sunlight. Coffee and snacks were 6/10 though. read more

AVOID THIS DEALERSHIP AT ALL COSTS! ESPECIALLY, ALEJANDRO MONTERROSO. We had the misfortune of dealing with Alejandro Monterroso, and our experience was an unmitigated disaster. He assured us the Lexus RX350 was available, so we rearranged our entire day, picking up our son early from after-school and leaving work early. We even arrived 30-40 minutes before our scheduled "VIP Appointment" to respect his time. I knew immediately it was a red glad when the first few minutes of meeting him and initial walk to the "car", he had the audacity to jump the gun and said "We can have the contract ready today and car will be ready for you by tomorrow". My response? "Let's just go see the car first". He did not give us any information about the car and it's highlights, just straight to closing the deal. Distasteful! But here's the kicker: Alejandro LIED. The car DID NOT exist. We walked the entire lot TWICE, and he fed us excuses about the car being "in the shop". Our little one even called him out, saying "If you don't have the car, why make us walk around? That's not fair!" - I feel you, son! Um...we had a "VIP appointment and you didn't bother to locate the car and have it ready??? Alejandro's response? "It's in the shop *crickets*". No attempt to sell us another car (thank goodness), just a weak "uhhh... ummm... it's just in the shop". We expressed our disappointment at the unprofessionalism, and walked out extremely dissatisfied. You're a car salesman! Do you job and homework to get all your ducks in a row to set you up for success. Luckily, we found our car the next day with a better deal. The universe does have a funny way to make it work out for you because everything happens for a reason. Thank you for wasting our time, because we ended up buying a newer model with way less miles AND much better price. Save yourself the trouble and steer clear of this dealership! Our "VIP appointment" ended up being a "Waste of time appointment". I should have read the reviews before coming here...never again. read more

Envision Toyota of West Covina | Sales Showroom - VIP Service = $h1T service - Car Dealers Near Me - West Covina, California

I went to Toyota of West Covina on March 14, 2026, to purchase a 2026 Toyota Corolla LE Hybrid, and my experience was extremely disappointing. The vehicle was advertised on their website for $25,700, but the salesperson, Jose, never once acknowledged that price. Instead, I was quoted $28,700 -- a $3,000 markup -- and that didn't even include taxes, registration, or other required fees. What made things worse was the number of add-ons that were pushed and included without proper explanation: Zurich Shield, GAP, vehicle service contracts, Toyota Motor Insurance Services, tire & wheel protection, paintless dent repair, and more. These are all optional, yet they were presented in a way that made the total jump to nearly $46,000. This felt misleading and borderline deceptive. The lack of transparency and pressure to accept unnecessary add-ons made this a very negative experience. I strongly recommend that anyone considering this dealership be extremely cautious, double-check all pricing, and don't rely on the advertised price you see online. read more