Alan Chang was great! He made us feel welcomed & was quick to help me get the best deal for me. He was transparent and asked me the right questions when purchasing my first car! :) read more

I had an excellent experience purchasing my truck thanks to Joseph Baeza and the entire team at Envision Toyota of West Covina. Joseph was extremely professional, knowledgeable, and helpful throughout the whole process. He made everything smooth and stress-free and got me in and out quickly with my dream truck. The dealership itself was very clean, organized, and welcoming, and all of the staff were friendly and helpful from start to finish. I truly appreciate the great customer service and the effort Joseph put into making sure everything went perfectly. I highly recommend asking for Joseph Baeza if you're looking for a new or used vehicle. This definitely won't be my last time buying from this dealership. Thanks again for the outstanding experience! read more

Envision Toyota of West Covina | Sales Showroom - My new 4th Gen Tacoma TRD OFF ROAD - Car Dealers Near Me - West Covina, California

Bait and Switch. Had worked a number over call and text and when I got there, I was told that they couldn't honor the price. Wasted an hour driving there and more insultingly, the sale person had the balls to thumbs down the price after I got there. This took place back in 2024. read more

Envision Toyota of West Covina | Sales Showroom - The dealer screwing me over - Car Dealers Near Me - West Covina, California

Persisted us to schedule to fix recalled car door. Only for us to be told to reschedule in person! Why even make the appointment if you know you can't do it then? Didn't even apologize, it's like they blamed me for not knowing it won't be done today and can't leave car overnight. Not only that, but they made me wait 30 mins in the queue after I told them I'm here for the recall doors. Not to mention the mop hair guy skipped me, because there was a cute girl in the other car. Go somewhere else, this place is a mess. read more

I rarely leave negative reviews, but my experience with this Toyota dealership left me extremely disappointed. I brought my Toyota in for a manufacturer-authorized paint recall. The vehicle stayed at the dealership for about two weeks. When I picked it up, no one mentioned that anything unusual had happened. A few weeks later, I noticed my workplace security gate no longer recognized my vehicle. After inspecting the windshield, I realized my security access sticker and FasTrak sticker had been removed. Since the dealership was the only place where my car had been left unattended, I contacted them to find out what happened. Only then did they admit that my windshield had been broken while the vehicle was in their care and replaced without ever informing me. I was shocked. A customer deserves to know when their vehicle is damaged, even if the dealership plans to repair it at no cost. Months later, I discovered that the replacement windshield was not a genuine Toyota windshield but an aftermarket one. My original factory windshield was replaced without my knowledge, consent, or any discussion about using non-genuine parts. I trusted a Toyota dealership to restore my vehicle to the same condition it was in before the damage, not with aftermarket components. I contacted the service manager Javier Salcido multiple times hoping to resolve the issue fairly by requesting a genuine Toyota windshield. Unfortunately, after weeks of waiting, I still did not receive a satisfactory resolution. My wife and I, also contacted general manager Ted Atanus and management, but no response still. My biggest disappointment isn't just the windshield--it's the lack of honesty and transparency. Had they immediately informed me of the accident and worked with me openly, this situation would have been very different. Instead, I had to discover the damage on my own, and I've spent months trying to get the dealership to make things right. I hope management takes customer trust more seriously in the future. Based on my experience, I cannot recommend this dealership. read more

I had such an amazing experience purchasing my truck from Toyota of West Covina! From start to finish, everyone was professional, helpful, and made the entire process so easy and enjoyable. A huge thank you to John and Zef, who truly went above and beyond to make sure everything was taken care of. He was incredibly helpful, patient, responsive, and genuinely cared about making sure I had a great experience. You can tell he takes pride in what he does and really cares about his customers. I couldn't be happier with my truck or with the experience I had at Toyota of West Covina. I would absolutely recommend this dealership to anyone looking for a vehicle, and if you go, ask for John or Zef--you won't regret it! Thank you again for making what can be a stressful process such a great experience! read more

Envision Toyota of West Covina | Sales Showroom - Car Dealers Near Me - West Covina, California

WOW! Was surprise staffs open gates, garage early. Whoever management who had staffs do these you "ROCK". Cause cars, trucks waiting for service early was process right away not created a LONG line once it open at 7AM. Something was different today what we notice this Morning. Staffs that open this Morning was so nice & friendly. He even was kind enough to informed us we can wait in lobby,once Juan finish checking in my car will be with us. Then Juan came greeted us, informed me what will be done to my car & given estimate. His so Professional and loved Excellent Communication. I asked Juan a lot new changes, especially his new area. I notice for a lot "BETTER". I asked new face's around. I met the new Director of Service & Parts, Mr. Sam Kashani very nice to talked to, so kind, very professional. Given me his Business Card. That's why husband and I observed "BETTER Management". Especially start of the Morning. That is due to new Service Director Mr. Sam Kashani running Service a lot better. Had doctors appointment this AM, had left my Prius. She is in Excellent hands with Juan my Service Agent. Juan kept me updated with my car and by the time I had finished both my Doctors appointment. My car was done with its tune up. LOVED how they video check my car. Shout out to the Mechanics and Techician for taking care of my precious Prius. Thanks Again to Juan Gonzalez our favorite Service Agent. And the New Director Service and Parts Mr. Sam Kashani it was a pleasure meeting you! Highly Recommend & will be BACK to service any of our other vehicles;) read more

See all

I recently purchased a new 2026 Toyota Corolla and have brought it in twice for its scheduled maintenance. Unfortunately, both visits have been ruined by the extremely rude and unprofessional service I received from my service advisor, Daniel Iriana. Both times I came in, he didn't greet me with something as simple as "Hi, how are you?" Instead, he had a rude attitude from the start and acted like I was bothering him just for being there. He came across as impatient, dismissive, and completely uninterested in helping me. There was no professionalism or basic customer service whatsoever. I understand that everyone can have a bad day, but this happened on both of my visits, so it clearly wasn't a one-time occurrence. As someone who just purchased a brand-new Toyota, I expected to be treated with respect and professionalism. Instead, I left feeling unwelcome and disappointed each time. I hope this feedback is taken seriously because no customer should be treated this way. Basic courtesy, respect, and professionalism should be expected from every service advisor. read more

Envision Toyota of West Covina | Sales Showroom - Don't go to him very unprofessional very RUDE. - Car Dealers Near Me - West Covina, California

I really try to give this dealership the benefit of the doubt, but today's experience was just...raggedy. I received a phone call the day before letting me know my vehicle was overdue for service (which was true) and was offered a summer promotion for an oil change at an incredibly low price. I specifically confirmed the price over the phone and scheduled my appointment for 7:30 a.m. I arrived early, at 7:25 a.m and my car wasn't taken back until 7:50 a.m, I honestly didn't mind. It was busy, and for the promotional price I was quoted, I was happy to be patient. I even chose to walk home instead of waiting for the shuttle because it was a nice morning. When I checked my car in, I signed the paperwork and even mentioned the promotional price again. The advisor confirmed it without hesitation, so I assumed everything was good to go. Then, around 9:30 a.m., I received a phone call from someone at the dealership asking to confirm my 7:30 appointment...while my car was already in the shop. The employee was incredibly sweet, and it obviously wasn't her fault, but it made me wonder how disconnected everyone was from what was actually happening. Several hours later, my car was finally ready. Again, not the end of the world. The uncomfortable part came when I went to pay. Instead of the promotional price I had been quoted over the phone and confirmed again at check-in, I was presented with a bill that was nearly nine times higher. I had to stop and ask why the amount was completely different. Suddenly, after acting confused for a moment, they were somehow able to find the promotion and honor it. My issue isn't that mistakes happen, they do. My issue is that I had already confirmed the price multiple times. I shouldn't have to stand at the cashier feeling like I'm arguing over money or trying to convince someone to honor the price your own dealership quoted me. It was honestly an awkward and unnecessary position to put a customer in. The employees I interacted with were polite, and I appreciate that they ultimately honored the quoted price. But the overall experience felt incredibly disorganized. Between the appointment confirmation call after my car was already there, the long wait, and almost being charged nearly nine times what I was promised, the entire visit felt like the left hand didn't know what the right hand was doing. The only reason I chose the dealership for an oil change was because of the convenience of an early appointment and the promotional pricing. Without those, I probably would have gone somewhere else. I hope this was just an off day, but this experience left me with very little confidence in the dealership's communication and organization. read more

Well what can I say! This is our third time purchasing a car here at envision Toyota. Always giving us a great deal. Also what a pleasure working with Tyson Mcnelly. From start to finish, he took time and helps us get the best deal on Toyota sienna. Very professional , kind, and very helpful. Make sure whenever you come visit and buy at envision Toyota of West Covina. Look for Mr Tyson Mcnelly. Awesome guy! read more

Envision Toyota of West Covina | Sales Showroom - 2026 Toyota sienna woodland edition - Car Dealers Near Me - West Covina, California

If I could leave a 0 star review I would! The sales manager Hip quoted us something over the phone and we drove all the 30 mins back to the dealer for him to then change the quote. Do not shop at this dealer they are liars! read more

After what felt like wasted time with the salesman, once I started working with the management team, I felt like a serious costumer and felt heard. John was great and worked with me very well. John went above and beyond to assure I was comfortable without the pressure and feeling coerced into an agreement I wasn't okay with. My husband has bought two cars from this dealership and this was my first car and I plan to continue to return and I will highly recommend to my friends and family. read more

Wow the customer service here is unbelievable in a bad way. I tried to make a service appointment online for my new Sienna but for some reason, the website wouldn't let me add a new vehicle to my existing account. (I came here previously to take my dad's car for a service so his car was showing up on my account). Since I couldn't make an appointment online for my car, I called the dealership and got transferred to the service department. I didn't get the name of the guy who answered but when I told him the issue, he said it's a glitch in their website and just make the appointment for my dads car and then I can just make the change to the account when I come in person. That made absolutely no sense so I asked, can I just make an appointment with you on the phone and he said he was too backed up at the moment....um why did you answer the phone then??? Long story short, the conversation ended with "Thanks, I will call Longo!" I love that I can't even make an appointment with a real person here. Envision has so much business they can afford to deny appointments. read more

The experience we had with this dealership was extremely disappointing. From day one, it felt like the only thing they cared about was making the sale. We purchased our car on a Wednesday night, and because it was already very late, we didn't notice until the following day that there was a major scratch on the passenger-side door. I immediately tried contacting our salesperson, Christopher (I don't know his last name), by email and text, but received no response. Later, while I was at the dealership having the car serviced, I saw Christopher and approached him about the issue. He acted as though he had no idea what I was talking about and told me I needed to speak with the Sales Manager. I waited for over an hour, but the Sales Manager was unavailable. I eventually had to leave without ever getting the opportunity to discuss the issue with anyone. I have purchased vehicles from other dealerships where the customer service was exceptional, both before and after the sale. Unfortunately, that was not our experience here. Based on our experience, I would not recommend this dealership. Once they made the sale, it felt like we were completely on our own. Customer service should not end when the paperwork is signed. read more

Shiny Like a treasure from a sunken pirate wreck Scrub the deck and make it look... The floor and vehicles here are shiny. Opened last year the dealership looks and smells like a new car. Had to come for a recall service. Called ahead before bringing the car in jusy to make sure it wouldn't be a multi day event. Service rep said it would only be 5 hours as they just had to monitor after the replacement parts were in place. They have complementary drinks and snacks in the center of their show floor. I helped myself to a coffee and water. Also used the complementary shuttle home. Got a call a few hours later with suggested maintenance. Service rep was honest about the repairs saying that they were a recommendation. They even said the prices up front prior to my response which is awesome. So Envision shiny floors and Service visit this location. God bless read more

See all

Honestly one of the worst car buying experiences I've had. They tried to add markups in the most shady way possible. On their website, they don't clearly disclose any markup. But the moment you walk in--before you even sit down--they tell you there's a $3,500 markup. After going back and forth, it suddenly "drops" to $500, but then they force you to take an additional $1,500 package. Then after "checking with the manager," it magically becomes $800 + $1,500. The numbers just keep changing depending on how much they think they can get from you. The sales attitude was also extremely rude and unprofessional. At one point, they even tried to grab documents out of my hand just because I was taking photos. If photos aren't allowed, just say it--there's no need to act aggressively like that. They act like they're the only dealership with cars and basically told me: "Just because we don't list markup online doesn't mean we don't charge it." I highly recommend going somewhere else like Longo Toyota, where pricing is transparent and there are NO markups. Be careful dealing with this dealership, especially: Jimmy Wei (Sales Representative, Mandarin speaker) John Masoud (Sales Manager) Very disappointing experience. read more

Envision Toyota of West Covina | Sales Showroom - Car Dealers Near Me - West Covina, California

See all

I had a great experience at West Covina Toyota this past Saturday (3/7). I originally came in just to look at cars with my little cousin and help her check out some options, but thanks to the amazing service we received, she ended up leaving with a brand new Camry the same day. From the moment we arrived, Brandyn was friendly, welcoming, and easy to talk to. We let him know we were mostly there to browse and see what was available, and he respected that completely. There was no pressure at all, which made the experience comfortable and stress-free. Instead, he took the time to understand what my cousin was looking for, what her budget was, and what features mattered most to her. Brandyn was very knowledgeable and walked us through several different options. He answered all of our questions and explained everything clearly, which made the process much easier to understand. Buying a car can sometimes feel overwhelming, especially for someone newer to the process, but he made it simple and straightforward. What really stood out was how much effort Brandyn put into helping her get approved and making sure everything worked out. He truly went above and beyond behind the scenes to make the deal happen and kept us updated throughout the process. It felt like he genuinely cared about helping us rather than just making a sale. Even though it was a busy Saturday, the entire experience at West Covina Toyota was smooth and positive. By the end of the visit, my cousin drove off in her brand new Camry and was extremely happy. If you're looking for a car, I definitely recommend stopping by West Covina Toyota and asking for Brandyn. He made the whole experience easy and enjoyable, and we really appreciate all the help. read more

Envision Toyota of West Covina | Sales Showroom - Car Dealers Near Me - West Covina, California

See all

0 star. Went there to get my free oil change service. Apparently they did tire rotation as well but the problem is they forgot to torque the lug nuts properly. I was driving for a couple of days and I could hear a light noise coming from the front driver side area. Eventually the car drove like it had a flat tire. So I stoped and checked the tires. Good news! No flat tires..BUT I founD something worst. The front driver side wheel lug nuts (all 4) were loose (see video attached) barely on there. So then i had to check the rest of the wheels and sure enough they were barely snug. I called them and of course the manager was out of the office. Apparently safety comes last nowadays. read more

I am disappointed with the Zurich Key Protection Service sold through Envision Toyota of West Covina. My mom spent nearly four hours trying to reach the company to start a lost key claim, and no one answered. If a dealership is going to sell a protection plan, customers should be able to easily reach the company when they need to use the coverage. The reason this issue got resolved was because David G. Valera, my service advisor, stepped in and helped us in person. David was professional, courteous, knowledgeable, and took the time to assist us when the key protection company was unavailable. He provided excellent customer service, answered our questions, and helped move the process forward when we were getting nowhere on our own. My question to the dealership is simple: Why sell a protection product that is so difficult for customers to use? A protection plan is only as good as the support behind it. While the experience with the key protection company was frustrating and did not reflect the level of service I expected when the coverage was purchased, David G. Valera was amazing and deserves recognition for going above and beyond to help us. I'll leave another comment once I pick up the vehicle. Part 2 I want to recognize David G. Varela for the excellent customer service he provided. I was having a very frustrating experience trying to get a replacement key through the third-party key company. Getting anyone on the phone was extremely difficult, and the process took far longer than it should have. Instead of brushing me off, David took ownership of the issue and spent a significant amount of time working on it until it was resolved. He was professional, patient, and kept me informed throughout the process. The only reason this experience ended positively was because of David's dedication and willingness to help. The dealership is fortunate to have employees like him who genuinely care about their customers. read more

Envision Toyota of West Covina | Sales Showroom - The key that took lije 4 hours to get. - Car Dealers Near Me - West Covina, California

After a disappointing experience at another dealership, my little sister called Envision and was connected with Chaz. She mentioned she was interested in the RAV4 Hybrid and Camry Hybrid, and Chaz immediately invited her to stop by, even accommodating her last-minute visit. When we arrived, he had both cars pulled up and ready to go. He walked us through all the details with clarity and patience, making the whole process feel more like getting help from a friend than dealing with a typical salesperson. Though we later found out he was relatively new, you'd never know it--he was knowledgeable and went above and beyond. We threw a few unusual requests his way to seal the deal, and he made them happen without hesitation. Even during the wait between paperwork and financing, he made an effort to check in with us wherever we were in the dealership. Huge thanks to Chaz. Some say buying a car isn't like buying candy, but with the right salesperson, it sure can feel that easy. read more

Envision Toyota of West Covina | Sales Showroom - Car Dealers Near Me - West Covina, California

I just went to this dealership, and a salesperson came over and asked what car I was looking for. I told him I wanted to see the Toyota Crown. He said they might not have one and went to check. After a while, he came back and told me they didn't have one. Then I said I wanted to test drive a Sequoia. He immediately said, "That is a very expensive car. Are you sure?" His attitude made me feel like he was looking down on me. He kept saying he wasn't sure whether there was one available for a test drive. Then he said there might be one outside, but it could not be driven because it was only a display vehicle. He kept emphasizing how expensive the Sequoia was and then told me to look at a Camry instead. He actually took me over to see the Camry. WTF? Do I not know what kind of car I want to see? What was he trying to say--that I couldn't afford it? It was honestly ridiculous. After that, I went to Toyota of Glendora. As soon as I got out of my car, a salesperson immediately came over, took me to test drive several vehicles I was interested in, and explained all of them to me. The service there was perfect. You can recommend other vehicles, but please let customers learn about the vehicles they actually came to see first. Don't assume that someone cannot afford a car and tell them not to even consider it. Walking into this dealership was a mistake. read more

My first Yelp review and sadly it has to be a negative one. I wish I could give 0 star for this dealership. I was in need of a new car immediately. We spent 2 weekends going to different dealerships, and finally found the model with the color we like here. The sales process was ok, except that it took so long because they kept trying to sale us the warranty plan that we kept saying no to. After all the paperwork was done, I was exhausted and just wanted to take my new car home. My boyfriend and I took a look at the car the last time before we drove it home, and that was when he noticed a tiny scratch in the front bumper, and some manufacturing errors on the taillight. I asked our sales rep - Michael - if we could leave the car here, and would pick it up once it's fixed, assuming at no cost since this is not our fault. He asked his supervisor, and they said we had to bring the car back within 1 week to have it fixed. I asked them if we needed to make appointment, or anything else we needed to do. They told us no, just take it to the customer service and let them know what we need. That weekend I took it back to that dealership customer service early morning. The guy doing the check in asked me if I had an appointment, I told him no because the sales rep told me I didn't have to. He told me I could come back when I had an appointment. I asked him if I could tell him what I need to see if they could help me. He told me no, just let the one who would help you next time know. Fine. I went home, booked my appointment and came back the next weekend. This time, after I explained to the check in guy what I wanted to fix, he told me I need to get something in writing from the sales department to prove that scratch happened before we bought our car. Then they would check with Toyota to order the part, and would notify me when they have it. As for the taillight, they could fix it when they fix the bumper. As of that time, there was nothing they could do for me. So I drove home after 2 straight weeks going for nothing. I called Michael - the one who sold me my car. He picked up right away thinking I was a new customer. After hearing what I needed, he told me he would check with his supervisor and get back to me in 2-3 days. 5 days passed and nothing from him, so I decided to call him. No answer. Maybe he was busy. I texted him. No response. After that I either called or texted him every other day. He never picked up nor replying my messages. I called the dealership directly several times, asking to talk to him or a supervisor and always ended up leaving voicemail with no call back. After almost 2 months, I gave up. I don't know what to do with my faulty brand new car. They only care about selling you the cars; aftercare customer service is nonexistent. Now Instead of feeling happy when driving my new car, I feel mad at my stupid and careless self, and at their irresponsibility. Please save yourself time and don't go there if you need a new car. read more

Tried to give Envision Toyota dealer a chance, started great but ended up like other dealers with lies. Started the process online, the way I have purchased all my new vehicles, talking to Kassfy who then I guess handed off to Esmeralda. Had been going back and fourth with Esmeralda and reached a possible deal, however had got a quote from another dealer and informed her which she asked for the vehicle info (to verify it was the same model/trim vehicle) and price to "try and see what she can do". All our communications were quick and then after that all of a sudden her communication changed and then got called by a salesman Edgar (who was no help and lied). He had already reviewed the online deal and again told me to send him the info on the other dealer so he can work something out. Then no calls or reply's- I end up following up and he states that he checked and advised me of what the dealer had on the internet price- at that point I paused and was confused. Realized at that point there was no reason for the communication we had as he did not follow through. Then the following day get an email from Esmeralda stating vehicle had sold and that if I wanted a lower trim and different vehicle? And Edgar calls me after as well to tell me the same thing? ***AVOID DEALER, THE MENTIONED SALES PERSONNEL*** Especially Edgar who claims to be a sales manager but info just shows as salesman. read more

Happy to report that my first ever visit or experience with Envision Toyota of West Covina was a pleasant experience. They did everything they could to save me time sitting in the dealer office, and worked quickly for me once I identified the vehicle I wanted. Shout out to Hector for communicating with me efficiently over the phone and through email and text message to get as much done as possible before I even arrived to the dealer. When I arrived he greeted me promptly and immediately took me to the vehicle I was interested in and we started on our test drive. I am very happy with my purchase and with the staff I interacted with. The dealership is nice inside and comfortable waiting area, while we had tea and watched TV while the paper work was being drawn up. The finance office can be intimidating but they made us aware of all options and it went smoothly only taking long at parts for us to make a decision on certain items. We ended the night driving home in our brand new 2026 Toyota Camry. It's not every day someone purchases a car, but this dealership met my high expectations. read more

I scheduled my 50,000-mile service expecting a straightforward visit since I have ToyotaCare Plus. When I met with a service advisor, David Iriana, he immediately began adding recommended services to my bill. The total came to over $1,000, and he offered a 15% discount, bringing it down to around $950. I explained that I only wanted the services covered under my ToyotaCare Plus plan, which should include an oil change, tire rotation, multi-point inspection, and inspection/adjustment of fluids. David seemed visibly annoyed by my response and told me that my plan would only cover a tire rotation. This surprised me because I've had my vehicle serviced at this location before and have never been told that ToyotaCare Plus only covers a tire rotation. He continued recommending additional paid services, which I declined, and I ultimately authorized only the tire rotation. While waiting in the lobby, I reviewed the ToyotaCare Plus coverage listed on the dealership's website and my signed agreements. The agreement clearly states that the plan covers the services I requested for up to 5 years or 55,000 miles, whichever comes first. My vehicle is still within that coverage period, yet David refused to honor the plan or add the covered services even after I brought the information to his attention. The lack of customer service and the apparent unwillingness to honor the benefits of a prepaid maintenance plan are very concerning. Customers should not have to argue for services that are clearly included in their coverage. This experience left me feeling misled and disappointed, and I hope the dealership addresses both its customer service and its understanding of ToyotaCare Plus benefits. read more

Was pretty happy with this place for a while actually. The parts department was super on top of things and even had great prices compared to other dealerships. In the last few months though I've been put on hold 5 times with ZERO pick up. I left my phone on the table "on hold" for almost an hour before I gave up. I think they either play favorites with their parts customers, or they are terrible at their jobs now. The prices of their parts also skyrocketed recently too. I would highly recommend you go anywhere else for parts especially since these guys at the parts counter are just going to put you on hold for eternity just so they can sit there and not do anything else and get paid their hourly rate. I will be reporting this to the BBB. Insane that they can be this way. read more

I brought my mom's Toyota to Envision Toyota of West Covina because of a previous excellent experience with Service Advisor Alfredo Vergara. Unfortunately, this visit was a completely different experience. When I arrived, Alfredo wasn't available, so I was assisted by Daniel Iriana. Daniel was friendly and professional when I checked in. I explained the A/C issue, and he said they would diagnose the problem and get back to me. Later that day, Daniel called and said they needed additional diagnostic time because they couldn't determine the problem and wanted authorization for more time. I was confused because I had dropped the vehicle off at 7:00 a.m., and this wasn't brought up until the end of the day. After discussing my concerns with the Service Manager, (forgot his name), he took the time to explain everything, and we were able to get things back on track. The next day, Daniel informed me that the warranty would cover most of the A/C condenser replacement, but I would still need to pay for the refrigerant. I didn't fully understand why, but I agreed to the charge. Daniel then told me the vehicle would be ready on Friday, July 3. I explained that I work in Buena Park until 6:00 p.m. and wouldn't be able to make it before closing. He advised I'd have to pick it up on Monday because of the holiday weekend, which was understandable. The real disappointment came on Monday. Daniel was off, so I worked with Service Advisor David Varela. From the moment I approached him, he seemed irritated. He barely looked up, was short with me, and acted as though I was inconveniencing him. I brushed it off, thinking maybe he was just having a rough morning. I told him I would pay the balance, but since it was my mom's car, she would be picking it up later. He said that wouldn't be a problem. Later that day, my mom told me she had the exact same experience. She said David spoke to her with an attitude, seemed impatient, and acted like she was bothering him. My mom is an older customer who simply likes things explained thoroughly, and instead of showing patience and professionalism, he made her feel like an inconvenience. That was extremely disappointing. Customer service matters just as much as the repair itself. If someone doesn't enjoy working with customers, the service desk probably isn't the right position for them. To top it all off, after spending just under $3,200 on repairs, the vehicle wasn't even washed. I understand that isn't required, but it's a simple gesture many dealerships provide, especially after a major repair. It would have gone a long way toward leaving customers with a positive impression. I appreciate Daniel's friendliness during the initial process and Service Manager for stepping in to resolve my concerns. However, my experience with David Varela overshadowed the entire visit. Based on this experience, I hope Envision Toyota of West Covina takes customer service more seriously, especially when interacting with elderly customers. read more

Stay away from this Toyota dealer! They are fraud! Dishonest and will end up cussing at you like Sales manager John while Sam the GM stood there watching. They claim the vehicles are certified, but in reality they are not! Then when you ask for the certification checklist they take a week to falsify one! Here's the full experience. Visited on 1/11 to see a Grand Highlander that was GOLD certified. I got there and the vehicle was filthy from the inside and outside. The sales person blamed it on the fires and wind etc. We drove the vehicle and when we inspected it, there were several dings, dents and major scratches that should have been repaired when CERTIFYING the vehcile as that is part of certifying it. We work out a deal to have all those dings repaired, then we sign everything, then they bring the car all cleaned up. Bam! we find about 10 more scratches, damaged rear bumper, front windshield has a chip and interior is still filthy! The vehicle was dirty on purpose so we could not locate and notice all the dings. After i brought those up to the sales manager JOHN, who is also the most unprofessional person and ended up cursing at me saying the F word in front of everyone including customers. He said he could not repair those because those werent brough up when we closed the deal,. I leave the car there for them to repair the initial repairs that we had agreed on. While they were working on the vehicle i called about 20 times within a week to finally speak to John, and asked for the certification checklist. He said he would send it soon. Nothing all day until 7pm i get a newly created cerfication, that had checked all of the requirements as fixed, when in reality there was a lot that was not repaired like the damage on the window, trunk, major dents and UNALIGNED tailgate. Not only was the certification created 2 weeks after the vehicle was sold to me, it was also dated the wrong date, and the signature was not my wives signature. When they call to finally go pick up the vehicle, i confronted them about the fake certificate and forged date and signature, thats when John the sales manager ended up cussing at me saying WHO THE F**K DO YOU THINK YOU ARE, in front of all the customers and the GM sam. I ended up negotiating that they fix all the issues on the vehicle that i found after we signed everything. They agreed to it. Another week passes by, and somehow the vehicle has more damage than before, and also they could not fix the trunk tailgate, as when you closed it fully shut there was a gap on the right side, they blamed it on Toyota and theyre low quality control. Then we find other unalignments in the vehicle. These signs usually mean the vehicle was in an accident that was not reported. I end up asking to cancel the deal because there was more damaged than before, everything was sketchy and the car had possible frame damage. It was all sketchy from day one. Never seen a dealer refund someone so fast, got my money back and cancelled the deal,. My experience was horrible, dealt with rude managers, dishonest sales manager and no self control on their end. read more

First and foremost I'm team Toyota all the way. Edgar in service department is absolutely one of your best employees. His services we above and beyond my expectations. It was my first time owning a Tacoma and at first it wasn't becoming the best experience. I had took my Tacoma to two different dealers and all gave me dead ends. Other told me parts needed to be replaced that didn't. Edgar went straight to the source and ensured me everything would be taken care of. Not to mention when I had to go to Mercedes to pick up the rental , their services was A1 !! Had the door opened for me and everything. Truly felt like royalty. I appreciate you EDGAR AND TOYOTA OF WEST COVINA. You guys have me for LIFE !! read more

Henry bin was an absolutely amazing salesman, was very honest and straight forwards while helping my husband and I getting a new car!! He was so sweet and helpful i truly appericated his time and patience with us. Most definitely recommend him to help you out if you're looking for a new car! Micheal was amazing as well in finance, extremely sweet and helpful as well. read more

Came in looking for a car and Chris Zambrano came out to help. Attentive, straight to the point, answered all my questions, walked out a happy customer. A week later, I noticed that all the cables that came with the car wasn't in there. Went back to Envision and Chris helped out with another set, no questions no fluff, just helpful. Need a simple straight forward experience? Ask for Chris. read more

0 Star, if I could. Sorry for a very long review. This is to help people be informed. AVOID THIS DEALERSHIP! I have never encountered someone as rude, arrogant, inconsiderate, and purely profit-driven as the manager, John Masoud, whom I dealt with today at Envision Toyota of West Covina. What disappointed me the most was not even the amount involved--it was the complete lack of consideration. I drove to the dealership after a full day of work, yet there was no acknowledgment of the time and effort I had invested to be there. Unfortunately, this experience was not an isolated incident. Throughout my dealings with Envision Toyota of West Covina, there were repeated inconsistencies in the information I was given, the pricing, and the purchasing process. As a customer, I should not have to navigate conflicting information from one employee to another or bear the consequences of internal miscommunication. More importantly, another dealership manager, Michael, had already promised me the $367 discount. Whether or not John agreed with that decision is an internal matter that should have been addressed with his own staff--not at the customer's expense. Instead, I was the one who suffered because of a disagreement within the dealership. To make matters worse, when I visited the dealership on Friday, July 18, I was given a pricing worksheet showing an agreed-upon selling price of $41,280. Just a few days later, I was informed that the vehicle was arriving. However, when I requested the buyer's worksheet, the selling price had suddenly increased to $43,780--a $2,500 increase from the price that had already been discussed and presented to me. During that same visit, I informed John that I would be financing through my own bank. He specifically told me that I could simply bring a cashier's check and that no credit application would be required. Based on that information, I secured financing through my bank, obtained a cashier's check, and came to the dealership after a long day of work expecting a smooth and straightforward transaction since all the terms had supposedly already been agreed upon. I even scheduled an appointment, expecting to meet directly with the finance department to complete the paperwork. Instead, I waited for nearly two hours, only to be told by the finance representative that I did need to complete a credit application after all. This directly contradicted what John had told me just days earlier. Since I was already financing through my own bank and had full payment ready, I did not agree that a credit application was necessary. Even after the unexpected $2,500 price increase, I was still willing to proceed with the purchase. All I asked was that the dealership honor the $367 discount that Michael had already promised. Instead, John refused. It is difficult to understand why Envision Toyota of West Covina would risk losing a customer and damaging its reputation over such a relatively small amount, especially after increasing the vehicle's price by $2,500. The amount in question was only $367, yet John chose to lose a customer and create an extremely negative experience over that amount. That decision speaks volumes about how customer satisfaction is valued. I have never been treated this way before, and this has been, by far, the worst experience I have ever had with Toyota. I was already frustrated after another Toyota dealership had me drive there only to find out that the vehicle was not even available. After today's experience, I am beyond disappointed. Experiences like these make it easy to understand why so many people choose Tesla. Their pricing is transparent, there is no haggling, and the buying process is straightforward and stress-free. Unfortunately, my experience at Envision Toyota of West Covina has only reinforced that comparison. I sincerely hope Envision Toyota of West Covina reviews how it communicates with customers and ensures that commitments made by its staff are honored. Customers deserve consistency, transparency, and respect throughout the purchasing process--not conflicting information, changing prices, changing requirements, and broken promises. read more

My wife and I had been searching for a Corolla Cross for about two weeks. We first tried Toyota of Orange but were disappointed with the service. We even planned on visiting Toyota of Corona, but while driving through Covina, we noticed the beautiful new Toyota of West Covina right off the freeway and decided to stop in and check their inventory. The very first person we met was Felipe from sales, and right away we could tell he was all about customer service. He asked exactly what we were looking for, including color and amenities. The first car he showed us wasn't the one, but instead of just pushing it, he immediately invited us inside, checked incoming inventory, and kept the experience professional and friendly. He even offered us water, soda, cookies, and made sure we knew where everything was. By chance, due to a trade from another dealership, they actually had the exact vehicle I was looking for. After looking it over and taking it for a test drive, I knew this was the one. The process started a little rocky but he and his sales manager worked with me, and in the end, they were amazing. The deal got done, and I drove away with the car I wanted. At the end of the day, Toyota of Orange lost a customer, and Toyota of West Covina gained one who will be coming back. Thank you, Felipe, for your professionalism and outstanding service, you've earned a lifelong customer. read more

Envision Toyota of West Covina | Sales Showroom - The Homie Felipe - Car Dealers Near Me - West Covina, California

See all

I received an email from Toyota of West Covina listing several service specials if performed by July 31. The one that caught my eye was the Oil Change for $9.88, which my Toyota Tacoma needed. See photo, which shows the typical language that means the price could be higher. To check if this was just another "bait & switch", I called twice before my appointment to confirm it was legit. I was transferred several times and eventually told I only needed to bring a copy of the email to receive the special pricing. Keep in mind, the appointment I had already made was for a Toyota Tacoma and original email with the specials was sent to an owner of a Toyota Tacoma. I spent 20+ minutes driving to Toyota of West Covina only to find out when I spoke with service rep that my truck needed synthetic oil and Tacoma's weren't eligible for this special pricing and my cost for an oil change would be $69.99, $60.11 more! The staff were courteous and facility very clean and nice, but I'm too old to waste my time with companies that conduct business like this and left. read more

Envision Toyota of West Covina | Sales Showroom - Email specials - Car Dealers Near Me - West Covina, California

Thank you Christopher "parts manager" you actually do care and made a less than desirable visit into an amazing customer satisfaction moment. I truly appreciate both your demeanor and the result. Enjoy your day and thank you again. read more

What started off as a somewhat chaotic beginning ended well. We had to wait initially 25 minutes, sitting in the driveway while other cars cueing up in service had to maneuver around me. Brian said he was going to talk to David because he was going to be off, but he did not, nor did he communicate the honoring of another dealership's coupon to David, So when I presented my coupon to David, he said to me immediately, "This looks like a funny coupon, to which I asked, "Did Brian not talk to you?" To which he replied,"Who's Brian? I don't know who's Brian. That must be an online agent." I said it was not. I looked over at the desk right next to David, belonging to Brian, and he then replied,"Oh well, he's not here today." An experience like this had been a first and I was in a state of incredulity at that point. Maybe it's just a sign of the times, but it was only then after I questioned him that he looked into the notes on the computer about my call with Brian. After the car was put in service, they seemed thorough and factual about the recommendations for my vehicle. They took video which was another first for me, explaining the condition of the car. The waiting area is nice. They had beverages aplenty and I believe they had donuts upon our arrival but because we had been waiting in the driveway and David was asking me numerous questions prior to looking at the notes, they were gone by the time we got there. David did mention to us that there would be tacos later on so we weren't disappointed. They later had chocolate chip cookies, as well. My food belly gives the dealership an acceptable rating, however my brain and patience seem rather conflicted. would I visit again? I believe so because the thoroughness of the work performed and I left on a cordial note with the advisor. Perhaps he was just having a busy morning. Hope you found this helpful! read more

Don't let your loved ones go in there and get taken advantage of by the finance department at Envision Toyota of West Covina. We purchased a Toyota Grand Highlander Hybrid and our experience in finance was UNACCEPTABLE. We have TOP TIER CREDIT and came in prepared, expecting a professional and straightforward process. Instead, we were quoted $14,100 for a "Gold" extended warranty package. Later, we were told the Zurich VSC warranty could be purchased at $2,481 only if we also purchased ToyotaCare Plus for $1,514, and that a lower interest rate on our loan was contingent on buying those products. When we declined, the previously discussed rate was not honored and the tone shifted immediately. It felt like financing terms were being used as leverage to push overpriced add ons. The finance manager refused to verify a basic title question with the lender and denied our request to speak with management. He also attempted to change our agreed 84 month term to 72 months, and we had to remind him of our agreement. The interaction ended with him dismissing us without reviewing documents and shouting, "Good luck driving off the lot without a warranty or GAP insurance." We have since written to the General Manager and received no response. Toyota corporate told us a dealership liaison would contact us, but no one ever did. For anyone buying a new vehicle, you typically have time within the manufacturer's warranty period to decide on an extended warranty. There is no need to rush. Take your time and shop with a clear head. GAP insurance can also be added through your auto insurance provider. We did this for less than $3 a month. This is not how customers should be treated, especially when making a major purchase. Be extremely cautious. That said, our salesperson, Omar Gonzalez, was incredible and provided a completely different experience. We truly appreciated his professionalism and support throughout the process. read more

Came to this dealership about two months ago to browse my options. The sales representative over the phone was wonderful which is the only reason I came in person. I was sent with Temo to help me who was not who I spoke to on the phone I told him my reason for shopping and so on. The whole time he had this face expression of annoyance and was so uninterested in assisting me. I mentioned I was open to seeing what's available as well as how was pricing. I work in sales and manage my own sales region in Southern California with 15 accounts. I've been in the sales industry for years. You would expect someone in that field to still give you a great experience regardless if they feel they'll make a sell or not. When it came to financial I told him my income and right away he assumed it was monthly. I said no biweekly then had the audacity to say " I imagine you can prove that income right?". Why would I lie about what I make??? Just because maybe my appearance didn't look like it and I was with my toddler? I left a voicemail with John the sales manager who never called me back but instead chose to have his sales team still contact me over purchasing. I went with Honda of Pasadena through a friends recommendation and they were amazing from the start! They never once made me feel inadequate or judged me. The sales manager was the sweetest person too! I purchased a new car and they worked with my budget. I also did put more money down with my purchase just for that. Retrain your sales team to treat people better and work with passion regardless if they feel it's a sell or not. That's the whole point of working in that field! read more

Envision Toyota West Covina earned my business the right way -- with honesty, professionalism, and zero games. I worked with Kevin, and he was excellent from start to finish. Clear communication, no pressure, no gimmicks -- just straightforward answers and follow-through on everything that was promised. The entire process felt respectful and transparent, which is rare in car buying. Kevin made the experience smooth and stress-free, and I ended up with a genuinely great deal. I left confident I made the right decision and never felt second-guessed or misled. I will absolutely return to Envision Toyota West Covina for future purchases and will confidently recommend Kevin and this dealership to anyone looking for an honest Toyota buying experience. read more

If you buy parts here on a credit card, you will be assessed a 3% fee on the total amount. If your parts cost $1k, expect to pay $1,030.00. Instead, go to Longo, Glendora, or Claremont Toyota. These dealerships do not charge for using your credit card. read more