On my second VW and have been using Covina VW service for roughly 12 years. Pricey but nice people…read moreand the location is close to my home. A couple of incidents to consider: During a rainstorm a couple of years ago, ran over a rock that had slipped off a slope on the side of the road. Considerable damage to the undercarriage and some minor body work. Had it towed to Covina VW who did the work. My insurance company followed up with their usual timely and fair response but noted that the dealer was charging a considerable mark-up over MSRP for the parts. Had to pay the difference and the dealer refused to reimburse me. In January of this year, the EPC light came on, and the dealer decided that it was due to a faulty engine harness that they charged a little under $2,700 to replace. The EPC light continued to stay on, so the dealer decided that the entire turbo charger unit had to be replaced. They ordered the parts but didn't have the staff to schedule the work. After almost five months, took the car to Pasadena VW whose diagnosis is tied directly into VW. They found that an adjustment rod for the turbo charger had seized. Did the work in a day at no charge. Was amazed at the difference in the performance of the car. Bottom line: the service staff at Covina VW are nice folks and ok for regular service if you don't mind paying a hefty premium but avoid for anything other than routine maintenance.

I would like to say a "BIG THANK YOU " to Ruben Sandoval our favorite Service Consultant. He has…read moretruly been a blessing, always going above and beyond to make our family Service appointments fast and efficient, with his own personal assistance. Thank you Sir Ruben. Manier Family

The Covina Kia dealership management seem to care about providing good service and followed up with…read moreme post contract signing; however a lot depend on the sales person and perhaps the finance manger. With regard to sales personnel, Helmer Mejia (5 Stars) is the guy to ask for; he was responsive, followed up well and most importantly he was transparent / honest about the numbers and followed through with all that was discussed. Once you get into finance, be sure to go over all the numbers that were discussed / promissed and everything should be fine.

This dealership has the worst customer service I've ever experienced…read more Over the years, I've purchased 10 brand-new vehicles, and three of them were from this Kia dealership. Unfortunately, each experience reinforced the same impression: the service and parts departments have little interest in going the extra mile for their customers. On top of that, their service and parts prices are significantly higher than what I've encountered at other dealerships, without providing a level of service that justifies the added cost. Because of my repeated experiences with this dealership, I will never purchase another Kia. I sincerely hope I never have to, but this dealership has completely changed my opinion of the brand.

Called to schedule an oil change , Originally the lady on…read morethe phone honored a 89 oil change / tire rotation When I showed up the advisor Alfonso said she filled out the paper work wrong and he cannot honor it. So once I got here Ofcourse the price went up As "advisors" there job is to upsell repairs But they should have evidence of the person who took the call . Or send emails / txts confirmation of the appointment and price agreed Is it worth losing a customer over $45

If I could give a half a star, I would. The last time I purchase a vehicle and get service done at…read morethis dealership. Not surprised why they keep changing ownerships. Do not recommend this dealership.

Puente Hills Chrysler Dodge Jeep Ram has by far been my best Jeep buying experience. This is my…read morefourth Jeep Wrangler and Alex got me the best deal in record time! Alex, Mario and Benny made the entire process so quick and easy without compromising attention to detail or customer service. I couldn't be happier with my new Jeep, and will definitely recommend Puente Hills Chrysler Dodge Jeep Ram to all my friends and family. Five stars all around!

I don't usually leave negative reviews, but this experience deserves one…read more I submitted an inquiry for a new truck, received a price at MSRP, and was working with a salesperson. When I called back to move forward and place a deposit, a different salesperson suddenly tried to add a $10,000 markup. When I questioned the markup, he became upset and hung up on me. I called back several times asking to speak with a sales manager and was repeatedly hung up on. The next day, Samantha reached out to follow up on my inquiry. I explained everything that had happened, and she connected me with the General Manager. After hearing my experience, the GM apologized and assured me they would honor the truck at MSRP. He said they would send me a link to place my deposit. Hours passed and I never received the link. I called multiple times but couldn't get a response from Samantha or anyone on the sales team. Then, on 7/13, Samantha contacted me again with completely different numbers than what we had agreed to. This time, they refused to sell me the truck unless I purchased mandatory add-ons, including LoJack, paint protection, and glass protection, adding $4,575 to the price. This dealership wasted my time, changed the terms multiple times, and used bait-and-switch tactics. If you're quoted a price, get everything in writing and be prepared for it to change. Based on my experience, I would not recommend doing business here.

The whole experience was exceptional thanks to Christina the sales manager and Javier who was very…read morehelpful through out the process...I would highly recommend you guys come here if your looking for your next new car.

Mazda was sending promo coupons for a oil change I couldn't turn down for $9.95!…read more What a steal, took the offer and service team dropped me off at Costco to do some groceries shopping while they serviced my vehicle . They're team is always so friendly and helpful.

I'm leaving this FIVE STAR Review for Rick R. @ Toyota Of Glendora. Our family has now purchased…read moreseveral cars over the years from this Dealership, always a GREAT experience. After several calls earlier in the week with Rick, he reached out to me yesterday letting me know a NEW RAV4 had become available. So we arrived early this morning just after 10:00 AM We had already done our homework on this Hybrid SUV, it just so happened my Daughter was in the market for this same exact model and trim. Our Son bought his '25 Camry Hybrid from Rick, he came through for us when no other Dealer had them No sales gimmicks, Rick has always been very transparent over the years. We would never consider going anywhere else. We originally came here via a referral from a friend who works here in the Part's department. In the end, our Daughter got the deal she wanted, everybody came out a Winner. The best part was, the entire deal took less than two hours, even though they were very busy. I would not hesitate recommending this Dealership, along with Rick R. to any of our family, and friends. We get all our services here as well, never a bad experience. The Part's Department is great as well. Keep up the GREAT work Team Glendora. When you are ready to get your next Toyota, ask for Rick! Joe H,

BE VERY CAUTIOUS WHEN YOU SERVICE YOUR CAR HERE…read more My first bad experience was 4 years ago when I purchased my camry and had free oil changes as part of my package. My wife was taking the car for oil changes and on the 4th one I came in and I was surprised that there was a charge. I explained to the service manager who quickly looked it up and found that I was previously charged as well. Turns out they was to be no charge on them! He fixed the problem and all was okay. Last week they told me that my transmission fluid, brake fluid and radiator fluid was bad based on their multi point inspection. They even provided photos of said "bad" fluids. Turns out I jad replaces and serviced all three at another Toyota certified dealership 2 months prior! The service guy was terrible and unconcerned about the deceptive inspection report. They will RIP YOU OFF ! get a second opinion on everything they claim is needed in their multi point inspection. You will find there are very few things that actually need to be addressed. They also use deception in their language in the report, be careful at this dealership. There was more bs they told me but this is enough.

Great service and good faith talk at Norma Reeves Honda! Appreciate Richard Kassing for his honesty…read moreand thoroughness throughout this process! Thank you Richard!

We had a great experience getting our new vehicle. Rudy Arciniega made the whole process easy from…read morestart to finish. He was patient, answered all of our questions, and never made us feel pressured into anything. He was honest, professional, and really took the time to make sure we got the right vehicle for our needs. It's hard to find great customer service these days, and Rudy definitely exceeded our expectations. If you're looking for a new vehicle, I highly recommend asking for Rudy Arciniega. Thank you again for making the process so smooth!

Even though we didn't end up purchasing a vehicle this time, I felt compelled to leave a review…read morebecause outstanding customer service deserves to be recognized. Shanye Daniels went above and beyond throughout the entire process. She spent the day searching for a very specific trim level that my husband had his heart set on and kept me updated every step of the way. Her communication was exceptional--I never had to wonder what was happening because she was always proactive, responsive, and genuinely invested in helping us. Unfortunately, our "unicorn" car wasn't available, but that wasn't due to any lack of effort on her part. What impressed me most was how valued she made me feel as a customer. She was professional, personable, and truly cared about finding exactly what we wanted rather than trying to sell us something else. Because of Shanye's stellar customer service and communication, she has absolutely earned our business when the right vehicle becomes available. If you're shopping for a Subaru, I highly recommend asking for Shanye Daniels. She's a true asset to the dealership!

I had an amazing experience working with Shanye Daniels and the entire team at Subaru Puente Hills…read more Shanye stayed late to help us and worked hard to secure a great deal. She was incredibly friendly, personable, and made the entire process feel smooth and stress free. Car shopping can often feel intimidating, especially when dealing with pushy salespeople, but that was never the case with Shanye. She was patient, attentive, and genuinely focused on helping us find exactly what we were looking for. She went above and beyond to get us into the car we wanted, we couldn't be happier with the outcome. I truly appreciated her professionalism, dedication, and outstanding customer service. If you're looking for a positive and hassle-free car-buying experience, I highly recommend working with Shanye and the rest of the team at Subaru Puente Hills!