My hubby just came home and said the workers are clueless. He asked the kid where finishing nails where - and he had a blank stare . He needed a glass cut for a window , lucky before he left he asked the kid to make sure it fits the frame- sure as day it was a 1/4" off . The experience was awful !! Hopefully elmwood park will be back with there knowledgeable staff. Back to Menards!! read more

Staff was friendly and helpful. Wide selection of the items for the home at a great prices. It did not disappoint! Thank you! read more

Norridge Ace Hardware Home Center - Hardware Stores Near Me - Norridge, Illinois

The service was terrible. We walked inside with a part and asked one of the 3 guys for help who were just standing around doing nothing this was on 8/12 at 1:00pm And my friend and I were just ignored. For being a small business this is not good service and very not welcoming. As for selection can't tell you as we were ignored yet again when asking a question. Do better if you want locals to shop at small businesses. read more

Omg ! I had the most wonderful experience with a worker named David , it was me an my son first time learning how to plant an he helped us plant are first plant talking about a worker that went above and beyond well David did wonderful I cried tears of joy for his help thanking a thousand times david u were a angel read more

Long time customer who is taking my business elsewhere Couldn't be less helpful if they wanted to be. Stopped in looking a grease agent and I asked for some help. That was quite a mistake as I got a minimal. As a matter of fact the employees seemed quite bothered when I asked I definitely won't go here any longer read more

Not the place with the helpful hardware man. The cranky gentleman with the black hair working this morning in keys and hardware is not representative of what I expect from Ace. I could go to Home Depot for that. He made me feel like a burden. I'm sure you know who I'm referring to. I get the sense this is his demeanor every day. read more

Nice store , good sales and super friendly and helpful staff. Especially Marybeth who is such a doll. Very helpful and knowledgeable. She's made a regular out of me. read more

This "Ace Hardware" also repairs lawn mowers and snow blowers. I just had them repair my Toro snowblower which was not starting up, now it works perfectly. They also have spray paints because they are a suburban shop, plus the usual array of tools and supplies. Last summer I bought a Griddle from here, still works good. read more

They're the actually "ACE" up my sleeve( literally and pun intended A place where you need to find that specific part along with the expertise you can't find that anymore. David and Mary Beth have always been helpful and super friendly to me and my beagle buddy!! Keep up the good work and always provide the knowledge and deals!! read more

Thank you so much Bob , David , Maryanne and all the Customer Service Workers they are very helpful, knowledgeable and they are very professional! Bob helped me with my purchase of the Stihl weed trimmer and Black and Decker hand held trimmer! He did such an amazing job! And as well as all the Customer Service Employees! I appreciate all your help ! read more

They were easy to work with and have great prices. I consider this location my favorite Ace!

Please support this local business!! Everyone there is here to help you find whatever you need. I don't care what you're looking for. They have e it. Nice to go to a local place before you hit a big chain. They are amazing!!! read more

DO not buy Screws of two different sizes if your not sure what size to eliminate a second trip back after repair. THEY DO NOT TAKE BACK WRONG SIZE. THATS PETTY. read more

Unprofessionalism with some of the staff. Staff member was not paying attention while operating a forklift in the parking lot and almost struck a vehicle by reversing quickly and not seeing the vehicle driving through the lot. Upon the customer confronting the staff member about almost strking his vehicle, another staff member started yelling and swearing at the customer. Very unprofessional. Also why is staff stacking pallets in the middle of the parking lot and obstructing access to parking spaces in the middle of the day? If they are getting inventory it seems like that should be done after hours when there are no vehicles and/or pedestrians in the lot to keep everyone safe from someone that is not paying attention. read more

We had a leaky gutter issue and their Handyman service was great. Manny came out and fixed it and the service was wonderful, Excellent service. Thank you Manny!! read more

Was told to call "bob" for information regarding ace handyman services Was on hold for 15 minutes, "bob" never answered Called back in an hour, "Bob" stated he wasn't available and if I wanted to hold I could or call later Bad customer service and rude "Bob" read more

I needed two window shades cut. Greeted and helped immediately by Manny who understood exactly what I needed, showed me the choices available and benefits of each. He carefully prepared and cut the shades quickly. He showed me a trick to get the very best fit when installing them. Thanks Manny for the great service! Otherwise, the store had easy parking, a good variety of items, clean, well-lit, organized, approached by another associate in the tool section who asked if I needed help with anything. A stellar experience on Dec 29. read more

Ace Norridge is my absolute favorite place to get all my household needs! The staff here is amazing and deserve so much praise. Manny, Dave and the crew are always willing to lend a hand. Extremely personable service! Special shout-out to the Cashier Team, they are simply the best! Kudos to Mary Beth who alway makes my shopping experience A+. She loves her job and you can tell! She puts the "A" in Ace! read more

This is the best and most helpful Ace Hardware in town. Mary Beth is an amazing beautiful lady!!!!!

This location isn't the closest to my house, but I'll stop here on my way from my hair cut in Park Ridge because of the great customer service, and the check out experience is not as crazy as the Home Depot near my home. I had picked out some items to fix an issue I had, and when I asked the employee if what I had would fix the issue, I was told that it would not and was shown a cheaper solution. Just the other day, I hear a guy walking in saying that a suggestion that the same employee gave him to fix his plumbing made him a happy, and returning customer. The employees seem eager to help you, and you aren't stuck hitting a button and waiting forever for help. Worth checking out and seeing if you experience the same excellent service. read more

Love this store and it's selection for Christmas decorations.... Anthony Giuvinelli was super helpful for us and knowledgeable of the products. Great prices, super clean and love the free popcorn. read more

Norridge Ace Hardware Home Center - Hardware Stores Near Me - Norridge, Illinois

Horrible experience with delivery! I purchased a grill from this location because they deliver. Experience in store was fine, was told the store would reach out the day after purchase to coordinate delivery. They reached out and inquired to my availability the following day, Monday. I told them I would be home Wednesday and Friday. The man said he didn't know if he could accommodate those days, and asked me about Tuesday. My daughter is home for the dinner so I told him she would be home. He acknowledged this and there was no follow up after that. Got voicemail at 1 pm Tuesday to say grill was going to be delivered. Called back at 1:30 to let me know they were arriving in minutes. Told them my daughter would be waiting for them. They told my daughter the Grill would not fit through back gate, or front gate though she said they never measured front gate opening(it's several inches wider than back gate). They asked about using my garage to get through and my daughter told them it could not accommodate pass through but they could bring the grill in my front door and walk through to my back porch and deliver it that way. Driver said it was not possible and "against policy?" I took a call to speak to the driver and was told either they leave it in my garage and I figure out how to get it onto my deck, or they take it back and I can the pick it up at the the store and transport it to my house. The reason I bought this grill to be assembled and delivered is because I have a genetic neuromuscular disease that affects my arms and legs and therefore my ability to lift and move things and fine motor skills. This location is definitely the place with the UNHELPFUL hardware folks! read more

I go here bc they have spray paint. BUT when I went yesterday there were so many employees that were putting on and off their masks while walking around. Other employees had their noses completely out of their masks which defeats the purpose. We are in a pandemic. Proceed with caution. I ran in and out after seeing this. read more

Ace really is the place with the helpful hardware man (or, person, to be politically correct!). Daniella was very courteous and efficient on the phone, Adam (the night manager), was incredibly helpful and kind while I was in the store, and so were the other staff members on both of my recent visits. I truly had an excellent experience there from start to end of my project. Thanks, everyone! read more

Disappointment. Does not know what the definition of commitment. 9-10-15, 6:00pm, moonlight madness sale 6pm-9pm, 22% off. This morning I went on ace hardwares website and found the following pressure washer to purchase. Craftsman 2800 PSI Gas Pressure Washer (07175491) item No. 1515089 | UPC 011675205492 $329.99 Called the store to see if they stock them and if this qualifies for the sale. They had one and the woman checked with the manager Larry. It qualified for the sale. I asked the price she explained $399.00. I said the website says $329.00; she put me on hold and asked the manager. She came back to the phone and said it was incorrectly tagged at $399.00 and they'll sell it at $329.00 with the 22% off. I went to the store the night manager was there with the two women at the cash wrap and they remembered over hearing the conversation. The night manager called the day manager Larry and He explained that it is $399.00 plus the discount. I again said no, I was told different and the manager would not call Larry again. Long time customer will not shop there again. I did learn that they overprice items that are listed on their corporate website & they don't commit to their commitments. Fail. This Ace is not the place! -JP read more

Norridge Ace Hardware Home Center - Listed price $329 - Hardware Stores Near Me - Norridge, Illinois

5/2021 Found what I needed. But took a long time to get help to find it. Several cashiers and several people outside working. But only 2 inside. Had to wait about 10 minutes to "snag" help. They were helpful finding things right away then. But the wait was longer than I am used to in other Ace Hardware's. When in the area, I will use them again though. read more

I went there today looking for a part for a ice maker and I looked on my own for the part, but I couldn't find it . I then saw a Red shirt helping a Polish speaker about some item and then another Red shirt with a clipboard joined, they were shooting the breeze for about 5 minutes as I stood by, when they broke up everyone went in different directions, the first red shirt starting walking towards the front and I asked him nicely"Where to I find this piece for a icemaker "and he pointed towards me and said back aisle and turn left and continued on his way.Well I started looking there and could not find anything so I went back up to the plumbing aisle and looked there to no avail, I was so pissed, there was no one at the back counter so I said to a nearby customer,"Where is all the help ?"and he said,"They have a good Ace around Foster and Harlem.That was it I'm out of here and as I was leaving the store ,I still didn't see anymore store help. That is the last time I will step into that Ace. read more

It bothered me a lot to see a gray pickup truck with the sign "Norridge Ace Hardware" on the tailgate, racing on the expressway with a dog in the bed in back. Saw him first on the Kennedy around Cumberland, then he flew by me a while later on 294 southbound around Irving Park. I know we all speed on the expressways, but it really takes a fool to drive that way, caring for an animal. read more

I dont think Ace Hardware has changed in 30 years. It still feels like the same place I went into to get my first apartment keys made waaaaay back in the day. I picked up an online order and they gave m a receipt on green and white lined computer paper with the perforated and holed edges. Ha! They have a decent selection of your basic hardware store stuff. I can always find the light bulbs I need and miscellaneous nuts and bolts. They will take used light bulbs for recycling too. Bonus! read more

We finally finished a huge kitchen project thanks to this specific location! Initially we went back and forth to another location trying to screw in finishing touches. This Lawrence location new what our problem was right away and problem solved with their expertise. Thank you!! Probably won't be going to the other location, which we shall not speak of. read more

Great place to get everything you need. However, finding a sales associate can prove challenging at times. There are always a bunch of associates behind the "U-Haul" counter but they generally can't help you with items needed on the floor. When you do get assistance, the staff is great. read more

I've been coming here for over 30 years, they excellent customer service from the people working the floor, giving great and accurate answers to questions. I come here because of that, it's too hard to find somebody at the big home stores and even then many of them aren't knowledgable. I like support the small independent little guy and these guys continue to earn their business, one customer at a time read more

by far the worst ace i have ever dealt with.went sat jan26 22 for furnace air filters after 20 mins of employees looking for 16 by 25 told they were out of stock.this is not the first time incidents like this have happened.then after purchasing an item for 11.04 i paid with 12.00 but instantly found 4 cents in my pocket.the cashier said to late as she closed the register drawer.i said i would wait until she rang up the next customer to which she said she would not take the change for the dollar bill. i could not believe that.since this new ownership has taken over this ace has gone downhill.i immediatly went to home depot and saved myself over 15 dollars on just the winter salt alone which was almost 4 dollars more a bag of the same exact item. read more

Been a customer for 45 years, been happy with the service. Believe they have new owners for last year or two. Was there 3 weeks ago to buy grass seed and soil, 2nd or 3rd time that week. Grass seed is inside soil is outside. I paid for both and left to go get the soil. An associate came up to me in the parking lot and accused me of stealing the grass seed. I then had the receipt in hand and he said nothing, not a sorry, nothing. Went home and wrote aletter to the store explaining my displeasure. An associate called me and with a unenergentic sorry, wanted me to understand the circumstances at the moment. Register problems,new system. Don't see what that had to do with me being falsely accused of stealing . I will never shop there again. Need to have training on customer service with their associates. read more

Was waiting for a delayed flight coming into O'Hare. Had some time to kill so shot over to Ace. The people there are awesome. Selection crazy and walked out buying items that I needed for the house. 1 grill later, a stack of accessories and other stuff. Crazy but will travel to this store and pass probably 10 big box stores, just for their customer. read more

This is a faboulous hardware store ...knowlegble staff...great cashiers!! Josie the cashiers is well versed in handling returns...coupons ...she knows the store...my favorite ace to shop at read more

I'm constantly coming here for basic home improvement stuff and I'm constantly disappointed in them. They're definitely more expensive than a big box stores. They usually don't have things I need in stock or can't cut keys for me that work. But they're so close so I just go there anyways. I'm stuck in a bad cycle I can't get out of. Help. read more

Just moved nearby and with the Super Bowl blizzard, my snow blower decided not to cooperate. I searched nearby and found this Ace in Norridge, made 4 early morning phone calls to them and a MIRACLE, Bill came out to pick up my snow blower about 30 minutes after I called. How amazing is that? I feel like this store is like the "old Marshall Fields", what fabulous people on the phone, Elisa answered about 10 questions for me, so sweet and nice. Bill was a true delight and so professional and friendly. I am so thankful for these people and plan on having a long time relationship with them at this store. Thank you, Norridge Ace! read more

I like to walk into an ace that is fully stocked, This one happens to be a full-service Ace for any electricians

I just got home from the Norridge Ace, and had to write a review. Being one of the bigger Ace Hardware stores allows them to have a wonderful selection in all areas but specifically Christmas decorations for today's visit. A number of employees asked if I needed any help. (good luck getting that level of service at Loews or Home Depot) I purchased a few items and was asked if I needed any assistance by another employee (Raffaelo, who turns out is the new owner) What a nice guy who not only cares about the store, but also the neighborhood. I spent nearly 15 minutes with him discussing his upcoming plans/remodel. I look forward to seeing how everything turns out. This is my new go-to store! read more