Took my car to pep boys since my AC was running warm. They told me that they didn't have the Freon needed for my 2016 civic, so I called Norris Honda and was able to take it right over (right down the street, so less than five minutes after) with no appointment. My service advisor Will Barnes was super great on the phone and in person. He explained what could potentially be wrong with the car (without being judgemental since I had never dealt with this situation before!), kept me updated via voicemail multiple times, and was able to refill the car with no cost since it was under warranty. It's rare to find good customer service with genuine people like that these days. He was very straightforward, nice, and made the experience great. I will definitely come back in the future and specifically ask for Will. read more

Beware of the best price VS finance rate scam. I bought my first car, a civic here. I am from india. The sales rep was friendly and after some haggling I thought I got a very good price. Then came the financing part. I was given a 2% rate more than normal for an almost excellent credit score. I just assumed that, those are the rates for excellent credit scores. My mistake was, I did not shop around for the loan. So, it looked like they gave me a great price, but took back more than that via interest rate. I may buy here again, but now I am a more informed customer. read more

Went to wash my car at their car wash late on a fall day. No one came the whole time I was there. My wife and I were drying my car . When two employees came out of the dealer ship and I didn't know what they were up to I soon found out one of the ladies got in the silver dodge truck and proceeded to back it very close to my brand new CRV. Either trying to block me in or disrupt my wife and I from drying off my vehicle. I was only their a few minutes. And pulled around her truck. I call the Manger that night. He left a message on my answering machine. My wife erased the message by mistake. When I tried to call back for a solid week not one would call me back. Really good customer service. All I wanted was a reason the almost hit my vehicle and maybe an apology. read more

They figured out and fixed my issue I was having with my "tpms" light. After having pep boys change 3 tire sensors and having the light still come on for days after I finally took it to my dealer, they gave me new Honda certified sensors and told me how my blue tooth adapter by be interfering with my signal. Now I have to fight with Peo boys to get my money back. Only getting 4 stars because of the wait and because I had to come back twice in one day. Carl and Ricky were great and solved my week long ordeal finally! read more

I LOVE the service center here. They are always courteous and efficient and I've never had to wait for longer than 30 minutes (tip: it always helps to call ahead to see if they have room in their schedule, but this should be a given). They give a complimentary car wash on every visit and their waiting area is clean and offers free wifi. I normally come here to get my oil changed but my last visit was a result of a terrible time trying to find a battery for my Honda Fit. Sears didn't carry the battery I needed and Autozone only had the battery at a select location for $150. I had been trying to avoid going to the dealership on the advice of others who claim that I would pay more but I finally decided to bite the bullet and go to a place that could definitely help me. I rushed in 15 minutes before the service department closed and was completely prepared to leave the car overnight and get a rental car. However, the service department was able to change my battery in 10 minutes and it only cost $114! I was in and out in 20 minutes and paid much less than I expected. This is the only dealership I've been to that has consistently offered good service and has not tried to rip me off. I refuse to take my car anywhere else. read more

I can only speak for the new car sales department. I haven't used their service center or used car center. I can't say enough nice things about Norris Honda. Ask for Becky--she was fantastic. After several very frustrating weeks of car shopping and only encountering rude, aggressive salesmen, working with Becky was a breath of fresh air. She was friendly, honest and patient with my endless questions. The financing process was quick and painless. There were no high-pressure up-sells. I bought a 2012 Honda Civic from Norris at a fair price and they gave me a great deal on my trade-in. Becky explained every feature and option, went over all the numbers carefully and found me the exact car that I wanted. She was incredibly knowledgeable and professional. Everyone I encountered at the dealership was very friendly and helpful. I will be sending my friends here with no hesitation. read more

Bought my Accord, and my wife's Pilot, at Norris Honda - and we service them there too. Their level of customer service is so outstanding that we drive to Dundalk from northern Lutherville, passing three other Honda points to get there. The sales and service departments at Norris Honda are top notch. We'll keep coming back! read more

Good price, but the APR was jumped on me. I will provide specific details in order to avoid slandering and to provide people with information if you wanted to seek out this dealership. The customer service was initially very good. I was looking for a Honda 2019 Insight. Everyone was polite and treated me as if I was someone who was signing up. The person I had spoken to seemed honest and personable. As I sat down and had the papers finalized, the APR that was agreed upon was jumped up. I knew that the insight had no special promotions on the APR, so I was expecting it to be decently high. Based off Honda's own website, financing the vehicle with them would have given me a 3.5% (which is still quite high). I had a hefty $7000 down payment and a good credit score to boot. I was thinking this was going to be smooth sailing. When I got the papers, the APR was jacked up by approximately 1.4%. Mathematically, the vehicle was $25,000 rounded up, so I would be paying an extra $1,750 over the 5 years. I'm not going to lie, the price they gave me was within Kelley Blue Book's range, and the customer service was quite good, but I did not appreciate the discrepancy between what was agreed upon and what was on the final paperwork. In the end, the APR I was getting was blamed on the "new" dealer, but I believe that his APR was honest. It matched the Honda website finance calculator. The manager's APR was not. I had done my research and with a good down payment, I knew exactly what to expect. TLDR: Good customer service, but APR was problematic and different from what was discussed. read more

I love the team Norris Honda has. Everyone is nice, friendly, knowledgeable, and kind. I never have to wait long for my car to be serviced. It's a very pleasant experience coming to Norris. read more

Update: Funny enough, Yelp reminded me that I wrote this - And still no answer from Norris Honda as of 5/20/2019! The GM Bill Vowles kept telling me he was going to put me in his 'calendar' several times and then never followed up. At this point, I would prefer to hear from the ownership of Norris Automotive Group, if they actually care about 'customer service.' read more

Had a great experience today! Steve L was a pleasure to work with and the staff was very accommodating (it's not easy to shop for a car with a 4 month old!). We love our new car- thanks:) read more

Bought a 2017 Honda Accord from Norris Honda in November 2017. Best car buying experience ever. John Heiser was my salesman, and was a straight shooter with great knowledge about this and other vehicles. I got a great deal and did not feel the typical pressure I've felt at other dealers. Paul Donald worked with John and got me through all the paperwork effortlessly. I was coming from a distance away because Norris had the car I was looking for, and Paul and John made the whole experience such a pleasure that I would go out of my way to buy from them again. Loved my experience with Norris Honda! read more

Went there for a general check up/topoff/ and to get a tire patched. I explained that I wanted the multi point inspection and everything topped off because I was coming up on 36,000 miles and the end of my warranty and they said they would check everything. I was the first customer there (I had just gotten off of night shift 7p-7a so I was very early, and tired), and it still took 1.5 hours and they didn't do anything except patch the tire. I asked them why they didn't do the Inspection and they said they didn't know I wanted it done (after they told me they would check everything). And then I just got a bunch of lame excuses how it wouldn't change anything because my check engine light wasn't on. I know my check engine light wasn't on. I just drove 3000 miles across the country and don't live close to a Honda dealership so I thought I would knock out a top off/check up while I was there for the tire, but apparently they don't listen and don't care. Normally I am very happy with Honda and their customer service, but this place was terrible. They do not offer anything for their customers whether it's in the customer Lounge or the normal courtesies like putting paper down on the floor mats, complimentary wash, etc. I will not be returning. read more

David Emala is a great salesman. He is very knowledgable and will work with you. The entire staff is very pleasant I bought a 2013 homda accord at a fair price, I was very happy. The car drives great. read more

Did not have a good interaction with the service dept. The girls at the desk were super nice; however, I felt that I was treated like an idiot by the men in the service department. They clearly had me purchase too much coolant and did not listen to me when I said the size of the air filter was incorrect. I'll be going somewhere else next time, that's for sure. read more

My brother has a Honda Accord that's burning oil and caused the catalytic converter to become defective. Honda put a warranty on this problem due to the high failure rate. His car fell under the warranty guidelines. The service writer told him he would have to purchase the converter for $1000 before they would consider any warranty repairs. We got the service manager involved. This guy didn't care and was very unprofessional. Told us the same thing. We called Honda direct to file a claim in progress. We'll see what happens. What I can say is this dealership does not stand behind there factory warranty. They try to charge us for a converter that is supposed to be covered under there oil consumption warranty. And won't look at the car till you pay them. What a bunch of low rate thiefs!!! read more

I bought a new Honda CRV at Norris Honda. I had an ok experience buying the car, and the purchase included two years of basic service. I came in for a oil change about a year later. Despite having an appointment and only needing a basic oil change, it took the service department nearly two hours to finish. I spent that time in the waiting room listening to offensive evangelical television (the "700 club"). My time is way more valuable than a "free" oil change; I won't be back! read more

Loved my experience here! Becky and Brian were exceptional. They worked together to be sure I got the specific car I wanted in the time I wanted it for the price I wanted. Brian went way beyond expectations when it came to the installation of my spoiler. I would recommend anyone to work with these guys the were the best read more

These guys are the best! Will is great. They weren't trying to oversell me and even saved me money on a couple occasions by telling me not to get things or wait to do things. They could have just not said anything and I would have paid for it because that is what I went for service. First class service and establishment! read more

I love this place. John was my salesman in March. He was so accommodating. Let's just say the night I walked in with less than an hour before closing... I was in a horrible situation. He didn't try to get me to do something I couldn't afford. In fact he tested out each car for comfort for my children for me. I love that guy. I came for my first oil change and when they call me to pick up my car it was washed and waiting. Did I mention that I was almost an hour late for my appointment and they got me out in under an hour. Not one bad word needed. Look... Management is always aiming to please. Just talk to them out the concern. I am sure they are willing to help. read more

The service department is the worst. They have no idea what the hell they are doing. I will never come back here every again.

Went in looking for Becky and found that to my dismay she's gone. Bought 3 Honda's off her. Anyway, went in today looking to buy a new CR-V. Got my trade in appraised ($10,000) which was about $500 too low. The salesman asked "how much were you asking for the trade in" I told him I wanted $11,000 and he sat there for a minute and said nothing. I waited about another minute and when he still didn't say anything I said "well, I don't wanna waste any more of your time" and he let me walk out the door without asking if I'd be willing to negotiate on the trade in. Never even got to the negotiation over the new car I wanted. I'm 60 yrs old and have never had a salesman let me walk out of a dealership so easily. Crazy part is I bought my last 6 vehicles from Norris. 3 Ford's and 3 Honda's. Guess I'll switch to a Toyota or a Mazda read more

I normally only come to the dealership for oil changes because the prices are just so expensive for labor on things. What I do like is they tell what's wrong with my car when I get the oil change and give me the price points and recommendations. I have been using this dealership for about a 2 years now and I always pull up to the same service guy name who I thought was Carl but my receipt say Walter. He's always so nice and understands what I'm wanting. Today he overdid the experience which I loved. I had to get a key replacement which he told me about online coupons because it was going to be expensive. This location itself is never awfully crowded like others I been to with 5 hour waits. They have a play area for children while waiting for service. They have a car wash attached which I didn't use before just thought I mention it. There's lots of food places in the area also when waiting. read more

Norris Honda - Car Dealers Near Me - Baltimore, Maryland

I have had nothing but bad experiences at this location. The service department is the worst. I will add detail at the end of my current service nightmare with Hertitage Honda. read more

No stars ....a huge disappointment .. They allow someone that has a family ride in one of there cars that they don't even know what's wrong with it ..they tell me get a rental and leave my so they can take it apart .... Really I paid for things I didn't need and they did what told me come up they have a customer buy back program I can get something new instead I have a sales rep try to put me in a new car Thanks for nothing....so public if I'm in a accident due to this its now public knowledge my car does what it wants when it wants to I drive 95 everyday please pray for my safety... read more

I went in to get my car serviced this morning. They told me that it would take about 45 min-1 hour, and directed me to the waiting area and free coffee. The waiting area was very nice, clean, and comfortable. Service members were coming out consistently to give other customers updates on their vehicles and were very nice and accommodating to everyone I saw them interact with. My vehicle was done in less than an hour - as promised. Overall it was a great experience and I'll definitely be coming back! read more

I've been here twice. I don't recall what I was there for the first time. This time, I had to get a new key and fob, as my other two broke after years of abuse. George was my Service Advisor. Very pleasant and professional. Was in and out in less than an hour. That may be due to going in around 7:00 AM on a Saturday morning. read more

I bought a certified pre-owned CRV last April and now all 4 tires are dry rotted. Russ the manager there said it isn't their problem. A lot of people seem to think that this dealership switches the tires off after it passes certification. I believe it. Now I need 4 new tires and I just bought this car. Very frustrating. Extremely poor customer service. read more

Had some rat smell in the car went in and get rid of it. Cost $300 and they didn't even bother replacing the air filter, which is $10 on Amazon and took 5 mins to replace. They had the nerve to say they did "everything they could". Will never go back. read more

3 things to know about this place 1. The people at the auto service are either just out of school or just straight lazy. They do not do proper work on vehicles. I recommend just oil changes, its the most simple job, i think its what they are best for. 2. Customer service is either put too strong on you, as you walk in you will be showed what they think you should buy, not what you want to buy. Or it can be too poor. As today i went just to get my wheel locks removed, 45 mins prior to closing and they said to come back Monday because they are about to close soon. Its a 5 minute job, and the bay was empty... sounds like lazy employees wanting to sit and do nothing to me. 3. The parts are EXTREMELY overpriced. I would actually recommend any other part store, or even buy online. The parts they sell are original yes. But other places sell original parts too, just not that high. Also, they will lie if you bring up the fact. I work on cars, parts and labor procedures is nothing new to me. They really tried telling me a story to make they're price sound reasonable. Its not and its sad that they lie to try and get sales. Try another Honda dealership. I bought my new car at another dealership because of the poor knowledge and schemes they seem to be running there calling it a "business" read more

Charged over $100 for an estimate. Offered me $1000 for my trade. Bought a Volkswagen and they gave me 4x that.

I bought a brand new 2013 Honda Accord in 2012 and got a great deal. The customer service was awesome and I have been taking my car back for service and they have been continually nice and helpful. Last two times I brought my car in they worked very hard to get me the best deal. The service guy even found a coupon online without me asking just to help me save some money. Awesome place! read more

Norris Honda - 2013 Honda Accord - Car Dealers Near Me - Baltimore, Maryland

As a newcomer in Baltimore, and with serious trepidation, I took our long-owned 2003 Honda CR-V in to Norris Honda for the CR-V's 120,000 mile service. I was prompted to do this after I had the car inspected for re-registration purposes at a local inspection station. That station pointed out that many service items were needed and provided a list of service items totaling an estimated cost of $792. Expecting a Honda service organization to be even more expensive but wanting true Honda repair parts, I wouldn't have been surprised by a bill approaching or exceeding $1,000. Adding to my trepidation was the many bad reviews for service at all of the Baltimore area Honda dealers. Fortunately for me, Will Barnes was my service advisor, and he thoroughly reviewed the history of earlier services done on our CR-V over the last 3-4 years. I hadn't expected anyone to spend the time Will did to possibly identify service items not needed. As a result of his thoroughness and honesty, my bill came out to be only $110. Will (and Norris Honda) will get my future service work for sure. read more

excellent service fast efficient and knowledgable. Becky stafford and her team of managers are all about top notch customer service. If you are looking for the best deal in town with great service to match choose Norris Honda read more

Horrible customer from service manager. This will be themy vehicle is serviced here. I was told this was the m hy0

The service department at Norris Honda is great. They are thoughtful, fair and nice. Ed Menniken, who is in charge of service, is very knowledgeable and has gone out of his way to be helpful and explain issues in a very understandable way to someone who knows nothing about cars. Norris Honda and Ed make you feel like you are in good hands. read more

I bought a brand new 2017 Honda Accord from here and a few weeks later I started hearing noise from my front wheel. I had to take the car back five time to have the problem fixed and the problem still exists. They can't figure out the problem.. worst service experience ever!! Would never recommend this dealership to anyone.. read more

Best dealer I have ever worked with. I got a fair price on the best mini van out there and would recommend this dealer to family! They have a good product and they know it, so a lot of the games other dealers do, they don't have to. If your looking for a Honda, this is the place to look first! Very happy with purchase and service! read more

I went to Norris Honda because, as I was researching deals in the area, I noticed they were havng an Employee Sales Event. I met with JB whom, up front, seemed very charismatic about helping me find the car I wanted. I stated up front that I was very interested in purchasing, but was really just looking for a quote at the time. He took me for a test drive and told me about some of the features of the car, which was great. However, when it came down to pricing, I specifically stated what I felt comfortable paying and one of their financial officers made several phone calls to get me a quote that was NEAR my suggested price range. When I told them that I was thankful for their service, but needed to go over my financials to make sure that I was comfortable with the payments, they both looked at me (and my gf who was with me) like we had wasted their entire day and it was EXTREMELY UNCOMFORTABLE and AWKWARD. I had to shake their hands and thank them for their time in order to make my escape. I was definitely upset about how I was treated on the way home. I did end up buying a car from them as they had the model and color I wanted for what seemed like a reasonable price because of the Employee Sales Event (even though I think they overcharge for standard add-ons like wheel locks). Nevertheless, I would absolutely have gone somewhere else to purchase my vehicle if I'd have known someone else offered a comparable price. NOTE: This is the first review I've ever written and I am only writing it because of how upset I felt when I was in the car purchase process (and I expected some hassle!!) Only giving 2 stars because I really like the car. read more

I scheduled to have my Honda airbags repaired due to the recall. At the appointment, we learned that they did not have the parts to complete the recall. We were never called ahead of time to bump the appointment. When I called to reschedule I spoke with Will Barnes. He assured me that he would call me when the airbags have arrived. It has now been almost a month and I have called Will 3x, all with the same attitude/response that he will call me. This is a safety hazard and Will has been extremely non-chalant about resolving the issue. Now I must wait for Fred Hassle (service Manager) to call me. What a joke this place is. read more