Ismael at the Pulaski Hwy location is exactly the kind of salesman you want to deal with when you're car shopping. Knowledgeable but not a know-it-all. Very helpful because he is a great listener. I can see why he is the #1 salesman in the group! read more

Avoid this dealership if you're buying a used car. They will keep you sitting around for hours and when its time to see the final cost they will mark up the price with things other dealerships will say is optional. I got a car from this location and immediately the A/C died the next day. I took it back since they have what was advertised as a 7 day return to exchange the vehicle. After sitting around the dealership for 4+ hours they finally agreed to let me exchange the vehicle and that I would just need to pay the difference for the new vehicle. Once it came time to fill the paperwork out, they showed me the door price that added an additional $2500 for Lojack, which they claim is already installed on the vehicle and not negotiable (they said the same for the first vehicle I purchased with the dead AC but the cost of that Lojack was only $800). Unfortunately I had no choice since I couldn't have my money refunded, so I had to go through with that sale with the $2500 markup of something thats basically a glorified Airtag. So beware of this place. They will find ways to scam with you these markups that are not negotiable while they claim its because its already installed (remember I was there for 4+ hours, most of that was probably them installing the Lojack device). Ultimately its my fault for not walking out on the first purchase when they added the markup, but if anyone wants to save time and money I'd recommend not dealing with these people. They're also incredibly rude on top of that. Avoid this place if you're buying a used car. read more

I wouldn't by a car from them again... car was only worth 19k car is already falling apart I feel scammed

Daniel Mejia, is the most rude and nasty salesman at Easterns Automotive Group on 7916 Pulaski Highway in Rosedale, MD. My wife has been there for almost 2-3 hours trying to get a car and he proceeds to walk away to help other customers when my wife is sitting directly at his desk giving her the runaround and a lot of excuses. He decided to call her rude and said she had an attitude when she didn't because I've been on the phone with her the entire time since she arrived at that place. All he does is cut people off mid-conversation when asking questions! Please do better because there is a right and wrong way to handle these type of situations. read more

I would give them zero stars if I could. I was talking to Jose via text and set up an appointment with him. I get there, they ask me if I have an appointment, then just stuck me with a random salesman who had no knowledge of why I was there. The two cars that I talked to Jose about wanting to test drive were completely snowed in. It took them around 30 minutes to shovel out the one vehicle. They didn't even bother to try with the second one while I was on my test drive, so I just took a look at it and left. I received a rude text from Walid, my salesman. It is extremely unprofessional for a salesman to speak to a customer this way. I told him during my visit that I may be back, but that I wasn't sure when and that I'd reach out. It's been four days since my visit, three of which were the weekend. I have never been spoken to like this by a salesman. To add to this, he made no effort to sell me the Toyota Corolla Cross while I was there. He was dead silent our entire test drive, unless it was to talk about the snow. I had to ask him for directions and suggestions on where to drive, he made no effort to provide directions or any information about the car. I had to pull it out of him. He was not great at selling me the car in the first place, then proceeded to be rude over text message afterwards. I was considering coming back to the dealership, but not anymore. read more

Easterns Automotive Group - Car Dealers Near Me - Rosedale, Maryland

We had an excellent customer service help from Mr LOUIS VELIS we recommend you to go see him he is very professional.

I purchased a Mercedes from this dealership, and within a week, the check engine light came on. I brought it back, and they told me it would be sent out for repairs. A couple of days later, I spoke with a representative who claimed the light was off and no problems were found. He promised a call back that never came. Another week passed, and I had to reach out again. This time, I was told they had to order parts, which supposedly arrived. Again, I was promised a follow-up call by 3 PM -- nothing. Now I've been trying to contact them for two days straight and can't get anyone on the phone. Extremely disappointed with the lack of honesty and professionalism. Do yourself a favor -- avoid this place at all costs! read more

I purchased a vehicle june 23rd at the eastern motors on regeistown road. I thought at first going here i would be happy with my results after recently loosing a vehicle I trusted that the staff would put me in a reliable car after having the car for about a week I notice shaking from the rear back . I notified the supervisor immediately he test drove the car and noticed the same issue after going back and forth a claim was filed my car was sent to eastern of white marsh they diagnosed it saying I needed shocks, alignment and a tire I had it literally under 3 weeks why should I have to fix this issue. Than I never got a copy of my second set of keys that was promised and I was told I would get free oil changes that was a lie as well. I would avoid this dealership never again. Than I was told that my manufacture warranty I went over the mileage after all this time of waiting. Manager told me they may make an exception to fix my car and in the end nothing. I was so upset Im currently seeking other alternatives defintely reaching out to the Better Business Bureau. This is unacceptable than the manager got mad at me because I told him I was filing a complaint with the better business bureau. His response was well since I made a complaint he could no longer help me who does that I wouldnt treat a dog like that. So sad. My advice go somewhere else.​ read more

My temporary tags were expired for two weeks before "they arrived" at the dealership. Called the dealership multiple times and had to leave voicemails and never received a call back. Once they sell you the car they do not care about you at all, I would avoid this place at all costs. read more

Do not buy a car from this location I repeat do not buy a car from this location you will regret it they disrespect you once u buy a car from them, and drag they feet with getting u ur tags. I had to ride around on dead tags messing with them , worse car buying situation I ever experienced . read more

very terrible. purchased a car that didnt work asked for a refund they kept the full amount of deposit. did not even have the car for 3 days. when i asked for a refund i was ignored and left waiting for more than 4 hours in the waiting area. I reached out to costumer care and then i spoke to Sam cuiemen promised a refund but when i called was very disrespectfull and he is the management of costumer service. then when asked to speak to the supervisor of him he treated me like i was dumb. the temple hills location had very rude costumer service . please do not deal with the rude people in temple hills. they have nasty attitudes. read more

So I had a reservation to look at a car in MD. I live in IL. I bought a plane ticket. The car I wanted to see had been on the lot for over 200 days. Like magic, as soon as I make an appointment, buy a plane ticket, the car is sold. Seems a little fishy. They didn't contact me. I just saw it was no longer listed. Apparantly I still have an appointment to see a car that they don't have. Nice. read more

Gentleman calls me yesterday and i use the word gentleman loosely. I had put a application in for a job couple weeks ago. First he doesnt even know my name and then proceeds to ask if i sold cars before. Umm you have my resume and yes my full name and the fact i sold cars for years is right there to see. He at that point still has not told me who he is. It gets better. He then asks me where i live and how many cars i sell a month. Im thinking this is a robocall because this guy has not even did a proper meet and greet and told me who is calling. He has a real i could care less attitude while he sounds like hes chomping on a sandwich. I sure hope everybody there is not as unprofessional as he was. Needless to say i finally got out of him where he was calling from and why he is calling me. What a real piece of work that guy was. I wish i could have remembered his name but i dont even think he gave it to me. Real professional. I would rather work anywhere but where he is and have to deal with his attitude. Once he finally told me where he was calling from i had enough and was not interested. Please do better when your trying to recruit someone to work for you and be honest with the amount of cars you sell at that one dealership a month also. read more

I bought a jeep there and b4 I purchased, I was getting calls and texts, looking to get me there ASAP I noticed a few issues like the jeep was used by a heavy smoker, my rearview mirror was cracked, and the sunvisor was constantly falling out of socket, and it would dangle in front of your face as you drive. I had it put in writing that they would detail my jeep and fix the two other issues. The first problem was the detail was canceled the day it was scheduled and they never got back to me for another appointment. I had to call corporate and then get a forced appointment . The rearview mirror was a complete disaster. They sent me to another dealership to pick up the part then back to Easterns and had me wait hour and half in the waiting room and tell me that they did not have the proper tools to fix. I had to go back to the dealership where I got the part and get it fixed which Eastern paid for. The third problem is my sunvisor. It's a hardwired sunvisor, and it constantly falls out of socket and dangles in my face as I'm driving on the road when I hit bumps. The management asked me to take pictures and video and send to them. This was almost 2 weeks ago, and I still have not received a call nor email . I called the main office and they asked me to forward that email over to them with my issues. It has been three days and still no response from them either. The only time they call you back or email you is to buy a vehicle from them . Once you buy a vehicle, you're dead to them. read more

Easterns Automotive Group - Car Dealers Near Me - Rosedale, Maryland

dont buy a car from here!!! you will regret it! read your contract they added all the protection packages you can get plus lojack,even though i opted out! there sales pitch is a lie! i traded a car in and they still wanted money down...why?? and i returned the car and they still have my trade in in there possession.its been over 7 days and they refuse to return my down payment and still haven't gotten my trade in back to baltimore. dont go to brandon jones! he disrespectful, unprofessional, and a liar! read more

I purchased a car around Aug 24 and a week to two weeks the car ESC came on I informed the store where I purchased it from and was told I have a warranty ok I went to the dearlership service center and was told I need brakes and rotors all around. the warranty doesn't cover that . my concern is why am I fixing brakes and rotors on two year old car that has been through inspection. read more

I was buying a new car a few days ago and saw that this dealership had a car I'd like to view/test drive. I called and a man named Jason Walcott answered the phone. He was very pushy over the phone and was annoyed that I wasn't making any commitments. I just wanted to see if I could stop by anytime to check it out. He asked if I'm buying the car that day and I said no, I still have questions. He said ask your questions and I said "well I have a list". He found this a little annoying and said "wow you have a list" in a sarcastic tone. He asked me when I would be by I said maybe 2, but that I was visiting another dealership prior to this. As I was trying to get off the phone, he repeated THREE times to ask for him when he gets there. I said okay/all right each time and he just kept repeating it in such a weird, pushy tone. This morning, I saw that he gave a "thumbs down" on his business card via text. I guess he's annoyed that I never came by. I actually would have if anyone else answered the phone. His tone, poor customer service, and forcefulness made it very clear I'd be better off at DARCARS. Overall, this Jason Walcott is very unprofessional and I am breathing a sigh of relief that I only had to deal with him over the phone. *went to DARCARS Temple Hills and got the deal of a lifetime on a new 2020 Kia Optima LX (Lifetime Maintenance + Gap Insurance) with Luis. Even got a complimentary set of extra keys ($300 value). It's worth the drive and every single person in the building was a major help and not pushy at all* read more

Easterns Automotive Group - Car Dealers Near Me - Rosedale, Maryland

I initially had a great experience.at Easterns of Hyattsville MD. Notice I said initially. I went to the dealership making it very clear I had an open bankruptcy and anything that needed to be done ahead of time would trump purchasing the SUV I chose. I was assured by Hadim the dealer and Mark the person who handled the financing and paperwork that they "did these deals all the time and all the proper paperwork would be filed." Fast forward to today over a month after said deal and nothing was "taken care of." Because I made the foolish mistake of trusting this dealership out of desperation and need for a vehicle, I took a shortcut. Now they are deaf, dumb and stupid assuring me that they don't handle this and the bank who financed the loan does. I called them and they stated they don't do any of that paperwork so not sure why the dealership would inform me of that. So now I'm in jeopardy of not only having my bankruptcy dismissed, but having to surrender this car with a new loan issued that I was lied to and told it was "taken care of." Shame on you Easterns for instilling trust in you to do the right thing, only to do the most harm. If you are looking to buy anything with any of the limitations I had, or in general, just stay away. Stay FAR away!! read more

Would not honor the advertised price. Refused to sell the car without a grand worth of add ons I didn't want.

I scheduled an appointment to test drive and purchase a car for my daughter at their Glen Burnie location. I responded to multiple texts to confirm our appointment. We showed up on time only to be told the car we were interested in was sold 10 minutes before we arrived. Imagine the disappointment of a 23 year old hoping to drive this car home. We were offered an almost identical car that was a year older for $200 less than the car we were interested in originally. This car was in Virginia and we would have to wait to have it delivered. Our complaint was that 2020 model we were offered should be valued much lower than $200 than the 2021 model we intended to purchase. Considering our experience thus far we asked if the price on the offered car was negotiable and were told a resounding "No". The salesman we dealt with was more than apologetic and receives high marks but apparently his arms were tied. To add insult to injury, I received a text an hour later asking if I still intended to keep my appointment! Considering that Eastern's management disallows negotiations on pricing even when they have disappointed their customer, I have to give them a one star review. read more

I was trying to buy a car e. The salesmen Leonard . told me that another locations was trying to sell the car to someone. Lying all the way. He the said they had credit unions that would a approve me. I said no I had my own. Why did I get a notice in the mail that my credit was ran with a company. Do not trust Eastern Automotive group or Lronard ( salesman) read more

This dealership has the worst customer service by far in my 40+ buying and leasing cars experience. The managers, sales, finance, and general manager were all to call back with solutions for an approved loan that needed to be applied to my vehicle of choice. They all lied! No reasonable times for call backs and when they did it was on a Friday night to take place the very next day! Unfortunately, I had late night family emergency so I needed a week to resolve $400 shortfall. General Mgr. Calls the next day and I explained the matter. He said car wouldn't be there in a week and hung up phone. Now mind you I have bought many cars over the past 40+ years and he had no solution for $400 shortfall (ie., postdated check, hold check, delayed $400 credit, "we owe slip", Nada! I then lose the vehicle, $4k tax credit at sale, over small cash amount shortfall. Now the dealers mgr. Promises to call back but never does, my sales Rep Uhmer is not even known when calling the dealership, and finance guy is never available; yet dealer mgr. Seems to do finance and manage the dealer. "Yes !, he thought he placed me on hold and I heard entire conversation with another sales rep. Yessir I'm the disabled customer you were steering to a tiny Hyundai Iconic who needs a wheelchair lift and it Tow hitch installed that Uhmer said I needed a pickup truck instead of an SUV with tow hitch and 3rd row seat like vehicle I previously owned. Acura MDX! Now future customers Beware! Believe most of bad reviews because they are absolutely true. No wonder Easterns Car dealerships are slowly closing there doors. Bad cars, Bad Mgrs, Horrible Sales, and need I even address there Vehicle Service Contracts and Insurances. Dealers like these take advantage of those who have experienced a major life event that damaged there credit. Don't expect there vehicles to last more than 2 years tops. There 5 point inspections are just an advertisement worthy of slick dealers who price cars not true to value. For example why does 2019 Acura with fewer miles cost the same as 2020 with greater amount of miles when it's the same vehicle with same options just the 2019 has more popular color. Will someone make all of this make since! Oh and if you're physically handicapped depend on the bus or Mobility instead of....there antics. Tell them to kiss your bumper. lol. And I end to say why does there system produce credit scores almost 100+ pts less than reports directly from credit bureaus? Answer: So they can charge you more for vehicle and finance APR% Yuck! They get trashier by the minute. Close this dealership please! read more

Easterns Automotive Group - Bad Ole Easterns dealership Location - Car Dealers Near Me - Rosedale, Maryland

Where do I start? Misleading and not transparent at all. They do go beyond the measures to get you there and you into said car but that's it. My wife's Kia Ev she was supposed to get Monday and today's Wed Dec 11th. Monday it was come get your car, she gets there at eastern in frederick md and the car she was to pickup was sold out but they got another for her. will get it Tuesday in her head. She takes off work and so do I so we can arrange to pick said car up and we have 5 kids so nothings easy but we have to make plans to accommodate. We'll she comes in to get car it's got a cracked windshield and needed a new sticker for md inspection and this was all said after the fact of us coming in already. Now we get to car lot and the car wasn't even charged for her and it was sitting g st the parking lot already on 20% battery and she started the car and warmed it up and went to pull off and noticed it so low it's sickening. These guys didn't take the time to charge her car much less go thru anything after the fact of the down-payment. I am a Army vet with severe ptsd and anxiety and here we sit just full of anxiety as my wife is on her way home feeling g like she made a bad decision on a ev that the workers could've done a little more customer relations and concern for someone just stepping into a ev market. I feel they are misleading g from the down-payment was supposed to be 150 to 209 cheaper than they stated before and this battery for a ev to sit in parking lot of eastern at 20% who tf parked it there to begin with and passed every charging station from sterling va to frederick md. And let the headache for us. Something must be done about this. Sgt 1st class John Simons and Amber Williams Simons read more

Purchased an Audi in June 2024 with 1 key, but Easterns called and offered an additional key. Finally, after 6 months of dealing with Easterns (Craig Dewey) and their vendor, an appointment was scheduled for 12/2/2024 at 3pm at Easterns. After 5 hours of the vendor attempting to program the new key, not only was he not successful, he also rendered my original key inoperable. About 11:30 pm, still with no success, it seemed the vendor was doing more damage to the car. Due to the hour, the vendor rented a car for me to drive home and the car was then towed to an Audi dealership, where a new key was ordered and the key programming was successful. That evening, Craig only offered me a hotel room or a ride home, not considering I still needed to get to work the following day. Audi charged $600 (for the key and programming). Easterns vendor paid Audi for the programing only, leaving a $430 balance that Craig from Easterns refused to pay. Unfortunately, my husband and I had to pay that balance in order to retrieve our car. Not to mention that only 2 months after purchasing the car, sensors started going off. This ended up being a $3000 repair, that the Audi dealership explained to us and to Craig (via email & phone) that the repair was due to sitting water and corrosion that had to have been there months before we purchased. I have attempted to reach out to Easterns (Craig), and left many messages for other management, but I am either ignored or dismissed by Craig who continues to say "Easterns is not responsible... we are not in the key business", but Easterns offered an additional key and exclusively wanted to use their vendor. While my car was being repaired prior, I suggested just getting the key done with the Audi dealership, but Craig refused because he only wanted to use Easterns vendors. I am upset and appalled at the lack of accountability and respect regarding Easterns, especially after spending close to $40,000. I wish I could return the car and start over. read more

I have been having on-going issues with the finance department for gap Insurance since August 2023. I've been talking with several rude people in that department with talking with food in their mouth, gum and smacking while conducting business. Messages that goes unresolved, just overall unprofessional. This is the Rosedale, Maryland location. I just want to receive my GAP INSURANCE as all paperwork has been received with no follow-up. This treatment is unacceptable for a respectable business to allow a few bad apples affect the ratings of this establishment. I would like to get the money that's owed to me with no reprocessing. It's not fair to keep people in limbo over their money.​ read more

They sold me a broke vehicle the day after I purchased car engine lite came on..they didn't give me a loaner car also took the long to fix the issue poor customer they just said they sell the car and then worry about issues after read more

I recently purchased a used car from Easterns Automotive and am extremely dissatisfied with the experience. Here's what happened: 1. Misleading Information: I was informed that two tires were at 2/32 and two were at 5/32. In fact, all four were at 2/32. Additionally, the fact that the car had been smoked in was not disclosed. Instead, they masked the smell. 2. Brake Issues: The brakes were barely over the state inspection limit, meaning I will need to replace them by the end of the month. 3. Mechanical Problems: The front passenger strut is broken, and the rear defroster does not work. 4. Warranty Issues: I was told I had a 30-day, 1,000-mile warranty and that every car undergoes a rigorous inspection process. However, when I called to discuss these issues, no one returned my calls. When they finally did, they informed me that the car was sold "as is" and that I should contact the extended warranty company I had purchased coverage through. 5. Warranty Coverage Delays: When I contacted the warranty company, they told me that my information had not even been sent to them yet. Furthermore, they stated that the coverage does not start until 30 days after the purchase or 1,500 miles. Now I am left with a car that I cannot use, despite making payments on it. DO NOT PURCHASE A VEHICLE FROM EASTERNS AUTOMOTIVE! They will make false promises and apparently have no issues selling you a damaged car. read more

the location Millersville or glen burnie as they refer to it is the ABSOLUTE worst. From the top finance person for the company as a whole to the top salesman Ernest to their manager Luis were so unhelpful and unprofessional it amazes me they are still in business. Adam lied knowing my circumstances and sent me to a dealership where the salesman's desk was covered in ants and instead of explaining what was happening himself just got up and walked away and then had to get Louis to explain. who also didn't explain much either . so crazy if I could give them negative stars I would..... horrible experience all around read more

I thought I was crazy for having an overall negative experience at this dealership. The reviews are so stellar from most people, though it looks like that is changing. I brought my family here to buy a car. The one thing I can say that's positive is their selection and pricing is better than most other dealerships in the area. I liked our sales person, he was personable enough. We went in to test drive an Acura SUV, which I didn't like. I'd driven a comparable Infiniti SUV in the past, so I knew I liked that one. They told me they had one they would drive over from their dealership 15 minutes away, I said great! I had my wife and two young children with me, who were all getting restless after waiting 20 minutes or so. I sent them on their way and settled in. Turns out, the vehicle they were bringing in was at their dealership 30 miles away, a 40+ minute drive without traffic. It took that vehicle over an hour and a half to get to the showroom. Deceitful? Yes. I still bought the car. We take a look at the car in the dark lot when it finally arrives, and to the naked eye everything appears fine. We go about our business and seal the deal. Now, the next day, we realize just how filthy the interior is. The car looks like the interior hasn't been cleaned in years. Grime gunked up in the crevices, gross. I went and got the interior detailed on my own dime for $200, solved that problem. The second day of ownership, the front license plate bracket breaks, so the plate just hangs freely from one screw. When I took it in to have them fix it, two days after purchase, the manager informs me that he might be able to order one for me. I had to actually tell him HE would have to foot that bill. Unbelievable. I won't even get into the dry rotted wiper blades, or other simple QA points that could be hit on a $28K vehicle. My last and perhaps biggest gripe is their key guy. I was told to get there any time after 1PM on a Monday to get a second key made, as I paid for key replacement in my contract. My car only came with 1 key, I wanted 2, that was their solution. I show up at 3, and am informed he has already left for the week. I work rotating shifts, I'm not able to get to a dealership within a 1 hour window on a Monday afternoon. I've owned the car months now, with only one key. If that had been the deal to begin with, sure, I wouldn't be too upset. My sales person didn't say anything about catching the elusive key guy on a Monday afternoon. He told me they would make me a key. Anyway, for anyone looking to buy a car here, I'd look elsewhere. Sure, the selection and pricing is decent. Anything outside of that leaves a lot to be desired. From the sales person to their management, they are deceitful, uncooperative, and unhelpful. Take your business to another dealership. read more

What was once something I hated to do became the most easiest thing in the world! BUYING A CAR! Joel Alexis was amazing and helped me from Start to finish! This was a big decision for me yet I know I was in the right hands. Everyone was friendly & helpful. Joel & Ali helped me find the right car for not only my family but my budget. No matter how many questions or concerns I had, they were available. They even delivered my car to my home! I absolutely love my car, and I owe it all the the amazing team at Easterns! I will be sending my friends & family here for sure! read more

Easterns Automotive Group - Car Dealers Near Me - Rosedale, Maryland

Car prices are very far market value. Didn't have a Trade in but couldn't beat the price. Prices as shown are it no Haggle no Hassle. Highly recommend best bang for the buck read more

I purchased a car from Easterns on December 12. Prior to completing the purchase I noticed a couple of issues with the car but was assured by my Customer Advisor the issues noted will be taken care of. The finance manager also made a note of the issue on the final paperwork and finally the sales manager asked me to obtain a quote which I obtained from the main dealer and provided to the Sales manager December 22nd. Easterns has now informed me they cannot cover the costs of the issues originally noticed prior to completing the purchase. To say this was a bad experience is an understatement. I'm writing this review to advise anyone thinking about purchasing a vehicle from this company to ensure they ask Easterns to complete any issues noted in advance of final payment. Do not just accept confirmation in writing because this did not help me. I would not recommend this company read more

FRAUD - SCAM On April 17, 2017, I purchased my second vehicle from Eastern Motors, Pulaski Highway in Maryland. That was the best vehicle I've owned. Unfortunately, it was totaled in April 2023. I wanted to keep it and have it repaired, but was strongly discouraged because it had quarter-panel damage that was estimated over $9,700 to repair. I was told that quarter-panels can be tricky, and there was no guarantee it would be repaired to my satisfaction. Reluctantly, I gave in and gave the vehicle over to my insurance company. On May 25, 2023, my son and I went back to Eastern Motors in hopes of finding another Toyota Camry XLE. They didn't have a Camry XLE, but I found a Toyota Camry LE that I liked. The approval was quick, and within an hour we were e-signing documents with Charles. We both signed four or five documents, then we were given a copy of the CarFax, the LoJack booklet, and a tin box containing a flash drive that Charles said, held a copy of the contract. Over the next two weeks, I kept hearing a gushing sound when I was driving on the highway, so I took the vehicle to a collision center to have it evaluated. There I received confirmation of an undisclosed accident and given an estimate of $2,725 to repair it. I called Daryl (salesperson). I was told he was not available, so I copied the estimate and sent it to him, along with a short handwritten note. After a few days, I hadn't heard from him, so I called. We did speak, but he insisted the damage was "cosmetic". When I referred him to the damage appraisal from the collision center, he ignored that. I asked to speak with a supervisor. He sent me a number for Sam (supposedly his general manager). When I spoke with Sam, he referred to the damage as cosmetic also, but he said, he would speak with his boss and get back to me in a couple of days. To this day, I have never heard Sam's voice again. When I called, I've been told he was not in. I had tried to pull up the contract on my computer, but it wouldn't display anything. Finally, I went to Eastern Motors and requested a "copy of the paperwork we signed." I was given a Buyer's Order, two copies of the Safe Drive warranty. Since that time, I've found rain water inside the vehicle several times. I have to sit on plastic. The driver seat gets soaked, along with the inside roof and floor, because there are cracks in the quarter-panel and hood on the driver side. It was painted over, but after a few washes, the paint that covered the rust has come off and the damage is noticeable. I took it back to the collision center. This time, two managers looked at the vehicle. Their assessment was as follows: The vehicle was involved in an accident. The damage should have caused the vehicle to be considered a "Constructive Total Loss." Screws placed in the quarter-panel are "illegal" and should have never been placed. Cracks in the hood and quarter-panel were not repaired efficiently. The smell of mold/mildew is obvious and offensive when you open any door. There are issues with the frame around the driver-side wheel well. The passenger quarter-panel should be taken down and replaced. There are multiple brackets that are cracked or broken, causing inefficient attachment. The head manager told me, "Ms. Hale, if I were you, I would take this car back to them, and tell them to give you back your money." When I asked if he would give me an estimate of the damage, he replied, "It's upwards of $15,000. This vehicle was probably a total loss, and it should have never been sold, so I wouldn't repair it, nor would I recommend anyone else try to. There's just too much damage." The quotes are as close as I remember them. I called Eastern Motors again. I first asked for the owners business address. I had written a letter describing the problems I have been having. The sales person didn't give me that information and said, all the managers were busy helping customers. When I gave him my name and asked for Sam, I was told he was "in the back." I was put on hold. When a female answered, I asked if she was the general manager, she didn't' answer; just sent me to a voicemail. I left a lengthy message, but again, have not received a call back. When I changed computers in October, I was able to open the two files inside the flash drive. To my shock, I learned we had been DEFRAUDED. There were about 29 documents that had our e-signatures on them, but we know each of us never signed more than five. The most significant items were: "PRIOR TO MY/OUR PURCHASE/LEASE OF THE VEHICLE, THE DEALER HAS PROVIDED AND/OR MADE AVAILABLE TO ME/US A CARFAX OR AUTO CHECK REPORT FOR THIS VEHICLE ("REPORT"), WHICH INDICATES THAT THE VEHICLE HAD BEEN IN AN ACCIDENT(S) PRIOR TO MY PURCHASING THE VEHICLE, AND/OR VERBALLY ADVISED US OF THE VEHICLES' PRIOR ACCIDENT HISTORY." Now, because they've put me and my son's lives at risk, I have an attorney who has agreed to help me, without charge. IF THIS HAPPENED TO YOU, CONTACT ME AT heisfaithful316@gmail.com. read more

Purchased a car from the Rosedale location a few weeks ago. It was sold to me with a few cosmetic issues which was fine. When the car was dropped off to me I was told it had a full tank of gas and was ready to go. I was given a quarter tank of gas and no washer fluid. Also noticed the factory spoiler was pealing back on the edges. A few days later the window broke and would not go up. Also the front bumper started popping off. One side was glued as an attempt to fix broken clips and the other side just popped out. I took the car back to the dealer. I was told they would not cover the bumper or spoiler because its cosmetic and how do they know if I'm not the one who damaged it. I was also told they may not cover the window either and had to put in a claim to get it fixed. Claim was approved and i dropped the car off. It took a little over a week to get the car back only to notice a long rubber mark going across the door of my white car. Still no top off on fluids and the car was covered in dirt. So far every experience iv had up to this point of purchasing the car has been infuriating. You spend all this money on a vehicle. Should be a higher standard or principle. But once the keys are in your hand and papers are signed it doesn't seem like they care. read more

I waited to do a review to make sure I was giving an honest review. I bought the car in December from the Laurel location and everything seemed to be okay. However, first red flag was the fact that I wasn't listened to regarding my tags, that the registration needed to be transferred and that I didn't needed new tags due to being a disabled vet. I had to call to check on my registration close to the 60 day mark, only to be told that they called but my vm was full. never followed up. I has to go to the MVA myself to get it fixed and had to pay for the correction. Now, after having the vehicle not even 90 days, I have to replace all 4 rotors. Unacceptable by any means. Think twice. read more

DO NOT BUY A CAR FROM EASTERN AUTOMOTIVE!!!!!long story short I went in to buy a vehicle I needed for work got a 2020 ford f150 with undisclosed damage to engine and body, on CARFAX obviously nothing with the right side quarter panel riveted different than oem flag one also omw way back from dealer I noticed a sound from engine and being a mechanic working extensively on engine rebuilds I know what that sound was instantly stated conserns to sale manager at Frederick location. I kept stating to him well within 1000 mile warranty and being I drive 100 miles a day he kept telling me don't worry my friend if something happens you let me know basically extending that for a week past the range of trade or warranty the sound is horrible and getting camshaft codes that are persistent and knocking I have for months been telling him this issue and just been getting tossed this my only vehicle for transport Btw in the history of vehicle the cars oil was changed past 10k intervals are you kidding me!! Don't buy a car from them they need to fire the appraisers read more

DO NOT BUY A CAR FROM THIS LOCATION!!! Some of these 5 star reviews on google you can easily tell are fake. Use your common sense They sell you defective vehicles. Im sure they know about them but won't tell you. They just want your money and for you to get the hell out. I understand we want to get paid but damn! Would they do their family like this? SMH It's a shame people have to go through all these mind games just to buy a dam car. Bought a car from here. Filled out all my paper work online. I was told they ran my credit, I was approved and bring my necessary paper work. Everything seemed to be going smooth. I get there and then the mind games. I kinda laughed on the inside because I knew what my sales person was trying to do. I get the rest drive and NOW I'm being told I need to make a bigger down payment because of a reason with the paperwork and my payroll. Why are contacting my bank when it's a issue with the payroll? The bank has nothing to do with our system being hacked. You should have told me this before I came. From that point on I should have left. I get the car but it isn't certified. So I agree to come back the next day. I was waiting in the dealership for 6 hours. They sold me a defective car that I'm now having to come $ 2k out of pocket for! AC compressor was already fried from the day I bought the car etc., These places prey on people with bad credit. Damn you Eastern Automotive and ever dirty business like yours. Damn the tile on the floor, damn the doors, damn the door knobs, damn the whole parking lot. DAMN the walls, the lights, the computers...DAMN THE WHOLE BUILDING! read more

Did an application online for credit and was completely honest about my credit, trade in, and money down. Before I went to the dealership I responded to their messages and said I would only go in if I was approved. I was told to come in after that. The salesman said we can not get anywhere close to the payment quoted and they would need more money down. Oh wait, I was never approved online. I wasted 3 hrs with the drive and had to walk out on any further discussion. read more

Folks say you write bad reviews because you are angry. Well yes, I am angry and have a right to be. I will make my story short, however it is a long story, I went to Eastern about two weeks ago to buy a car I saw on line. Once I saw the car It did not fit our budget. We looked at a couple other cars. I was not happy with any of them. After a few mins of chatting with my husband we decided on a car. I Completed the transaction. Three days later car engine light came on, noise on left tire. All in all car was a lemon. Called Anthony our sales person, he was about as dumb as they come. he sent us to Kevin, General Manager. Boy does he know how to blow smoke. It went downhill from this point on. The web will not allow me to write anymore due to space. Take a word of caution. Don't buy from Eastern Motors in Sterling VA.. PLEASE PLEASE. All reviews on their website are excellent!!! read more

I needed an affordable minivan and Easterns had several Grand Caravans available so I bought one. After much of the typical empty promises of guaranteed financing I got stuck with the highest interest rate allowed AND a minivan that was never "CERTIFIED" as they claim all of their vehicles to be. The vehicle needed MAJOR repairs, $700 of which I got stuck with even though it was under their 1,000 mile warranty because it stranded me and I needed it fixed asap. My trusted mechanic found a cracked flexplate and encouraged me to take it back to Easterns for that repair. They did give me a loaner vehicle (shocking) but 2 months later, they returned the minivan to me repaired but with the front bumper damaged and different tires on the van! I was and still am so furious but I won't win the fight with them and am sick of the drama and loss. They won't refund the $700 repair or acknowledge the damage on the van because I picked it up in a hurry in the pouring rain and didn't check for body damage or the tire discrepancy. Unless they make this right, I would NOT recommend trusting Easterns Automotive Group. SHAMEFUL BUSINESS PRACTICES read more