Excellent service at Audi Queens, I drive over from Brooklyn and skip the Brooklyn Audi location because Audi Queens is consistently professional, on time, flexible, and they do what they say they will do. I also see them treat other service appointment customers well. read more

I am extremely disappointed with my experience at this Audi dealership. The front desk representative, Vanessa Fan, was rude, unprofessional, and lacked basic customer service. When I arrived, I greeted her and asked to be directed to my appointment with David. Instead of acknowledging me, she ignored my question, looked down at her phone while giggling, and started burying her face into the computer which was odd and then turned her attention to my mother, whom she appeared to assume was another customer. I had to repeat myself and explain that the woman standing next to me was my mother, who only speaks Korean, and that we simply needed directions to my salesperson. Rather than her responding professionally, I was shown how a person can be so incompetent at her job. I also discovered what I believe was a social media post about me, which I found shocking and completely inappropriate. No customer should be made to feel belittled or insulted when visiting a dealership. As the first point of contact, a receptionist should treat every customer with courtesy and professionalism. This experience left a very negative impression and made me question whether I would return to or recommend this dealership. I would have given this experience zero stars, but because of David's kindness, patience, and professionalism, I am leaving one star. The management here should do a better review on who they hire, this Chinese woman learned her manners at a sanitation department. I hope management takes this complaint seriously, investigates what occurred, addresses the employee's conduct, and ensures that future customers are treated with the respect and professionalism they deserve. read more

They sold me a new car with a defect which should have been apparent. The red warning light was flashing and it took a month to fix. . Also when I bought the car the finance manager was super rude and aggressive and then was an hour late. I was a paying cash and had to argue with him as he tried to force me to take a loan. Totally unprofessional. I read more

Reached out to the service department to inquire about the cost for an oil change for daughter Audi A3, a gentleman/man answer the phone, as I ask for the price of an oil change, I was immediately put on hold, no hold on no nothing just music. Total lack of professionalism, now i understand why they have such poor reviews. to place someone on hold for over 15 minutes with comment is inexcusable. Given you record all call it was placed at 4:28PM on 3/3/26. Listen to the call and let me know what you think. Shame you must give a 1 star, shame you can't give a negative integer read more

I'll give them zero if I could call these guys twice spent half an hour on the phone to schedule service for my brand new RS Etrone they for multiple recalls, one of them is front brakes. They Kept telling me Service advisorwill call you back and no one even bothered to give me a call back I would avoid at all cost read more

I came here to check out a car I saw online and was immediately greeted by JT, he's been a pleasure to work with & I can tell he genuinely cares about his clients. I'll be recommending everyone to him & would definitely be a return client. He kept me updated on every step of my purchase and his communication was very prompt. I normally don't feel comfortable working with salespeople but JT made me feel like a part of the Audi family. I got the car I wanted & couldn't be happier with my experience. Thank you again JT! read more

Audi Queens - 2021 Audi SQ5 - Auto Repair Near Me - Flushing, New York

Get a new sales team lady with the black curly hair, she u cant miss, n the man, grey goatee, tall. I have owned n leased so many cars lexus toyota Acura honda i cand think of what else, those ppl were disrespectful, didn't value me as a customer person my time, or anything, im going to all the sights n telling. Worst service I have ever encountered at a dealership. They blatantly treated me as if I was not there 2 separate woman got ppl to help me one put me on hold to to do his inventory, n never returned, n the the other asked me questions ran some lines tht she had to run numbers to find out what the leases were, then turned her back on me n started talking to another coworkers customer tht was sitting down, she intruded in there conversation, then started talking abt where she drives from, n I'm looking at this situation, as Audi? read more

Awful service department. Overpriced service. No consideration with regard to appointments, still takes 2+ hours for routine service. Upon completion during the exit procedure, you must interact with 3 people to get your vehicle... service advisor, cashier, and a valet. I've had better experiences at the DMV lately. It's a joke. read more

Needed an oil change and NYS inspection Took about 2 hours Staff are friendly and helpful They now send you a video of what was performed on your car via a link in a text message Car is washed when it is returned to you read more

I had a wonderful experience recently leasing my 2024 Audi Q8 etron. Salesman J.T., and manager Elgin were friendly, inviting, and more importantly PATIENT as I was going through the process of getting the car. I HIGHLY RECOMMEND going to Audi of Queens when buying or leasing an Audi. If you want a seamless, wonderful experience, I wholeheartedly suggest requesting for J.T. when your searching for your FIRST (mine), or getting your NEXT (I plan on it) Audi. read more

The Audi service is probably one of the worse experience in terms of car service. It was already annoying to hear that you need to schedule an appointment one month out for a loaner. What's even more frustrating is that you bring your car in for service and all 4 tires are all of a sudden balding when you only have 13k miles aka someone swapped out all 4 tires. Unfortunately I have no proof but my own word and knowing that's not the condition I dropped off my car. Honestly can't wait to get rid of my Audi because it's been nothing but a nightmare for a new car. read more

I purchased a CPO vehicle from Audi Queens, asked about how to add myself as primary user to the vehicle and in order to do that, Audi needs to provide me with the Vehicle Code, as it no longer appears on a sticker as instructed from the Audi app (since it's a certified pre-owned). Audi Queens said they don't have this information and it's a pity that I cannot register myself as the owner to the vehicle, which is ridiculous. I paid for the vehicle but I can't make myself the owner/primary user. On the other hand, the service department did a good job though, when I took my car in to have it checked when the signal lights came on. They did a check and addressed all the flashing signals and had my car returned to me within 2 weeks. read more

Come here to place a S7 factory order, they know nothing about it, I asked them what options and packages can I add to the prestige S7, they said they dont know, is the Design edition package still available? They dont know, how much is the car, they dont know, APR? Again they dont know. All they know is ask for ADDITIONAL NON-REFUNDABLE $5000 to place the order, are you kidding me? They know nothing but still wanna charge me 5k? They dont care about what you want they just want to take your money. End up I went to Audi Biener, they show me all the options and colors, they answered every question I ask, fast and easy deal, MSRP 1k down payment no extra fee. Audi Queens just lost a serious customer. Well done:) read more

I purchased a Q5 from Patricia today and cannot get over what a great experience the entire transaction was. I have purchased many new cars and have become all too accustomed to having bad experiences. All of them were not bad, but I have been hit with financial surprises at the last minute enough times, that I almost expect something to go wrong at pickup. That is not what I experienced at Audi Queens. This is a top notch dealership with excellent staff. My salesperson was Patricia and the finance person was Jayson. I cannot say enough about both of them. They made this purchase smooth and enjoyable from start to finish. Best of all, there were no surprises and I got a great deal. Kudos to Patricia, Jayson and Audi Queens! read more

First time getting an Audi vehicle and I don't even know where to start! This was by far the best experience I've ever had at a dealership. Due to con Ed blocking the parking lot, I was able to pull in through the service department where an awesome gentleman met us, offered to wash my wife's car (which is a different brand car), took the baby stroller out of my wife's truck and opened it for us! Prior to our visit, I had already spoken with an amazing brand specialist named Joán about the car I wanted and the payment I was comfortable with! They don't beat around the bush at this dealership. The payment we spoke about didn't raise a cent when finalizing the lease once we reached the finance manager, Johnny Shi. He was very awesome, so kind to me, my wife and my son! He was very informative and clear when explaining everything. He made the experience very comforting. I will never lease anything other than an Audi and will only go to this dealership moving forward. Side note - this is the all inclusive resort of dealerships. Stopping by the Quattro café is a MUST for a grab of complimentary snacks (they have the good snacks!) and refreshments. read more

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Just Picked up our 2023 Q5 and we couldn't be happier! Lynch and Jayson were awesome to work with. They were very attentive to all our questions and took the time to show us multiple cars and give us all payment scenarios and options. Audi Queens was willing to work with us on our trade in and give us the best deal possible. There were no hidden fee's and everything was very transparent. We highly recommend Audi Queens for any Audi purchase!! read more

Brought my newly purchased CPO SQ5 in for an annual maintenance. My SA was Grace, I had my A4 services here before and it was a great experience. I bought an SQ5 a while ago and now it's due for its 2nd maintenance, instead of paying one service upfront, I've decided to purchase the Audi care package which covers 4 maintenances. Grace took care me as I arrived, I was given a loaner during my car's service. I was able to get my car back the same day before they close. At the end of the day, I'm a happy customer, period. read more

Audi Queens - Auto Repair Near Me - Flushing, New York

Living in the 5 boroughs I have been to two other Audi dealerships and they don't come close to the service and customer service to Audi Queens This location greets you, makes sure you're fully aware of what's going out, and I wouldn't go to any other dealership now. Jhael Rodriguez, in particular who took care of me the past two services is exceptional. Highly recommend read more

I was treated better at Nissan than I was at this Audi dealership. I'm not going to write a novel here, but about a year ago, my Audi broke down and I called Audi and they promised me that a tow truck would come and pick me up. Seven hours later, dozens of phone calls, and text messages later, a tow truck never arrived. I was out of state and had to call my own tow truck. I paid out of pocket for this tow truck. The issue was something with the gas tank , which they ended up sending out a recall for on my S6 about a month after they fixed mine. Audi never reimbursed me for the tow truck that I had to pay for. Keep in mind that I was stranded on the side of a busy highway from 11 PM until 6 AM. Multiple cops came and stayed with me for hours at a time using flares, because I was in such a dangerous area, but Audi did not seem to care. On top of that, I did pay for the tire and wheel package, out of nowhere yesterday my tire pressure light came on, they told us to come in as they were open until 5 PM which we later found out that the insurance company is not open on the weekends, so we were very confused why they told us to come in when we clearly stated that we would need to go through the insurance company for this. So on Monday I brought the car to the dealership and was sent a video from the mechanic which shows about 10 different chunks of tire missing and what appears to be low tread, which is weird because the car only has 19,000 miles on it. The dealership told me that my tire will not be covered because the tread is low. The amount that they cover up to is 3/32, my current tread is 3/32. Allegedly I am right on the cusp of it not being covered and it being covered and Audi decided to not cover it. You would think after my horrible experience that the dealership would still offer me some sort of discount or even be willing to pay for the tire, but they were not. It seems like this dealership is a circus with a bunch of clowns running it, who do not care about the customer experience. I would have been a lifetime customer of this dealership, but after all of these horrible experiences, I honestly cannot wait to cut ties with this dreadful dealership. read more

I leased a car here 3 years ago and my experience with Justin Liu was AMAZING! I think he's been promoted now and congratulations to him if he's reading this - 10s all around. Why the 2 star rating then? Thanks to Justin, after my 3 year lease ended, I wanted to purchase an Audi full time. The people I have interacted with from the valet people to even the front desk lady (Grace maybe?) have been nothing short of helpful. However, Lisha Zhou was the worst sales experience I've had. She was rude, not informative, clearly ONLY cared about commission and not about the customer experience and was not helpful whatsoever. Whatever, we chose a car. She asked if we wanted to change our license plate and we explicitly said no. However, she changes it anyways WITHOUT notifying us. We are now stuck paying for insurance for both license plates. We have called her numerous times and she will ignore the calls and never get back to us. It took calling someone in a higher position to get her attention. Even then, she still doesn't help. We are down a couple hundred dollars because of this and it makes me never want to recommend Audi Queens to anyone I know. I will say that Justin is helping us looking further into the situation and has been trying to help. But, this has been going on a month with Lisha and she has offered no help, no remorse, NOTHING. How could you go against the customer's wishes AND then not tell the customer you went against their wishes? This is a car. This is not some $10 toy you buy from the store. Customers save up money to buy cars like these and I'm so disappointed in my experience this time around. read more

Stephanie Sim is great! My niece leased an Audi Q5, my sister leased an Audi sedan and I leased an Audi Q5, all in the matter of a few weeks. She was great as well as the Manager, Angelo! Love the car...love, love, love.... Recommend this dealership highly for anyone looking for a new car! I always bought Toyota and finally, I got the car that I love.... read more

Made a deal with Patricia Tirado cold calling within 20 minutes that's how great and attentive she is. Even in these trying times she was able to secure and hold a vehicle for me for almost a week. She was full of smiles and welcomes from the moment she picked up the phone to the moment the 3rd floor elevator doors opened. All the negatives you hear about car salesman's single handily debunked by Ms. Tirado. read more

This place is an absolute joke, dropped my car off first time and they end up charging me $1k for my car to get "fixed" and they didn't actually fix the issue they didn't even know the issue because they didn't hook up a smoke test to find the leak causing engine code. So I bring my car back and now the issue is obvious the second time because they decided to use smoke test, part was on back order and was told we will reach out to you the following week. I decided to call the same Friday and they end up telling me my cars done and I need to get it asap so they can have the loaner?? What happened to needing another week, anyways I tell them I can get the car Saturday. They tell me Saturday that the payment still hasn't gone through check in Monday Now Monday they tell me payment never came so I decided to call warranty company myself, turns out they sent payment Friday at 4pm so I was able to get my car either Friday or Saturday So to see it up I got ripped off from dropping my car off the first time and them neglecting to find the actual issue and instead fix a common Audi issue (under my expense of course!) for them to find it the second time after doing proper protocol to find a leak and none the less have to help them coordinate between the warranty company and dealership or else who bows how much longer I'd be waiting for them to check their emails that have customers payment for their vehicle. read more

Audi Queens - Not sure how this hole was missed if they performed a smoke test the first time? - Auto Repair Near Me - Flushing, New York

Patricia Tirado is HIGHLY RECOMMEND at Audi of Queens. Patricia was great to work with and really went above and beyond to secure our desired car and ensure top quality. She also kept my wife and I well informed along the way about our next steps. It was a pleasure working with her and I highly recommend seeking her assistances when you WALK INTO AUDI OF QUEENS. I must say that this was my best car shopping experience EVER. We live 5 blocks from Audi of Lynbrook ...if you prefer to save yourself from HEADACHES, DECEIT and FRUSTRATION STAY FAR AWAY FROM AUDI OF LYNBROOK AND HEAD STRAIGHT TO AUDI OF QUEENS and ASK FOR PATRICIA TIRADO. read more

This is by far the worst car buying experience I've ever had. First it was the Finance manager trying to add $3600 to my loan just because, thankfully I caught it on time so please, make sure your numbers add up before signing, these guys are slick. Second it was the good ol over promised, under delivered with the delivery of the vehicle, they took an extra week to deliver my vehicle and now the icing on the cake, it's been almost 2 months and I am driving on expired registration and temp plate. These guys don't answer me and just bounce me from line to line. I'm from NJ and have purchase plenty of cars and DMV has never taken this long. I can't speak for the service and parts department but the sales Dept is an absolute embarrassment. STAY AWAY !!! - . read more

Horrible service. There is complete lack of communication from the salesperson and management. We were blind-sided and lied to for two different cars on separate occasions. They will disrespect you and your time. Highly do not recommend this dealership to anyone. read more

Since Audi of Brooklyn is garbage on all aspects, I decided to take a 25miles drive to Audi of queens. I've been there for a recall swap. This was my first time there and the job was done. Costumer service/attitude - no issues whatsoever. So far I have nothing to complain about. 5 stars read more

I've had to bring my car in three times in the last 2 months and this time is by far the worst no communication on what's going on with the car never have an answer they've had my car two weeks already, they did offer to wave service but all this should of been looked at the first time!ask for a loner they don't have any let's see if they update me tomorrow like said read more

I normally don't do reviews, but my experience with this dealership was exceptional. I bought my car in California and had good service there, but Audi Queens was superior. Denise, my service Advisor, went out of her way to keep me Informed and make everything easy. My car was delivered back to me saving me another trip to the dealership. The technician sent a video of what was done and explained everything. My Audi is the best car I've driven and this is the best dealership I've ever used. read more

Dealership is great but I'd steer clear of Audi. Coming from several Jeep Grand Cherokees, I expected the same convenience, plus a lot more for the price point when leasing the Q7. That didn't happen. No remote start, Audi claimed "it's a German thing" but BMW & Benz both have it. To remote close the trunk, you must be standing within inches of the driver/rear quarter panel and no motion trunk close. Not much bang for the buck here, first & last Audi. Oh and the mobile app barely works, can barely ever even just lock the car remotel read more

Audi Queens - Auto Repair Near Me - Flushing, New York

Very bad experience, it felt like they don't care the car can sell or no ，asked dealer give me a Window paper,he said don't have

I recently purchased a Audi A4 from Audi Queens. I needed a set of wheel locks. The Service Department installed the wheel locks in less than 15 minutes! The Service Director John explained to me how the special Audi wheel locks work. John then explained to me the best place to hide the wheel lock key in my vehicle. The entire Service Department at Audi Queens is top notch! I give the Service Department at Audi Queens Five Stars My 2019 Audi A4 (2.0T) Quattro has more than lived up to my expectations. My Audi Brand Specialist Andres A. explained to me how the Audi A4 would have great traction in the snow. On December 18, at 9pm there was a 1-2 inch snow fall in Queens. As usual ,The City of New York Sanitation Department did not salt or de-Ice the streets. I drove from Jackson Heights to my house located in Flushing , Queens, a distance of 5 miles, without a hitch. On December 26, 2019 I visited Audi Queens because the blue tooth, garage door opener in The A4 , would not pair with my remote garage door opener. John P. The Audi Queens Service Director helped me fix the problem. He printed a 2 page instruction sheet from my garage door manufacturer and when I returned home I just followed the instructions and now my garage door opener in my Audi A4 Quattro works perfect. Thanks again to John P. The Audi Queens Service Director. read more

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This is the worst. everything salesman is no professional. Maintenance oil pad brake pads get charge huge money after service care is not good After selling the car, no one cares about you read more

Updating my review because we recently had to change license plates, and discovered that Audi Queens drilled new holes in order to use their dealership frame. So what should be a simple task of switching out license plates took longer because we had to go look around for a different sized drill bit. Also, for context about my original review, we always brought our Audi to the dealership every year for an inspection (before we moved to NYC). Our next door neighbor also happened to be a mechanic, so we would sometimes ask him for a second opinion to make sure our car was fine. Neither the old Audi dealership nor our neighbor ever found issues with our car. Everything was working fine until I brought it to Audi Queens! read more

The best Audi Dealer in NY. Patrick was the most helpful service Advisor I've ever dealt with. Anytime I've had an issue with my car, he's been very courteous, respectful and efficient with resolving my issue. He has set a new standard for when I go to get my service at other dealerships. Thanks Patrick! read more

It's ironic that you responded to me to call you to "make things right." I called you four times and left four messages. 3 weeks already and I never got anything back. This is exactly what I complained about. Audi never return customer's calls. read more

First, I wish to thank Danny and Konstantine? for their welcoming and professional approach. They were 5 Star all from beginning of visit when I drove up to end when I left to go to another Audi dealer. Danny and Konstantine tried earnestly to help me, a customer in destress over 300 miles away from home with coolant issue. The 2 Star: Once inside the dealership the first person with face buried in the phone, no eye- contact, pointed me to Carlos. Carlos started off semi-professional and began speaking/advising in a very condescending manner, beginning with "You have no warranty on this car." We do not do top-off coolants. I don't know why they told you that and send people in with attitudes" He went on to say, we charge $399.00 to diagnose and then whatever the repair cost. I explained I had spoken to my Audi dealer back home and advised to top off coolant and drive back. Carlos said no. I understand that Carlos set out to do his job and his job description may not include how to be sensitive to people's immediate needs. I was clear that I could not leave the car had a pressing appointment and unlikely to make the 8:40am appointment the next day. I simply needed help. read more

I turned in the car on 30th Of June with 2 keys and reassured it with the sales manager, and the disposal fee wasn't disclosed. This is a Scam!!! Easy to get the car, big price to pay when you return it! Buyer be aware!!!!!!!! read more

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This is my second review for Audi of Queens my first review was for my purchase with sales which was such an amazing and smooth experience! However, I cant say the same for my first time service with Audi Queens they are polar opposites. I took in my vehicle because the apple car play was not working, the screen wouldnt close down when turning off the car I had to turn the car on and off smh basically so many things wrong I took pictures and videos to make it easier. First, you walk in no one greets you properly ex: good morning or good afternoon second, I had my small yorkie in my purse with me and once all the malfunctions with the car were noted I was told by the SA to go see the lady for the loaner and then he tells me oh you cant bring your dog in the vehicle! Ok, so what did he expect me to do leave my dog there?? Perhaps, he should have mentioned that before all paperwork or maybe when booking the appointment the rep should have mentioned policies etc.. smh I then proceed to get the loaner I gave my chase bank card and she tells me they dont accept that. So, the advisor says oh yes it needs to be a credit card and I explained to them no one said that to me. I own a mercedes and I always service at Helms bros and I never had an issue with them and I have been a loyal customer for years. I know the loaner protocols well at least for Mercedss Benz . Nevertheless, they ended up taking my bank card etc and he then tops it off with oh your not going to use the easy pass right? I said I have my own easy pass smh. I felt so uncomfortable and annoyed I just wanted to leave. The worst first impression ever. Fast forward, spoke to service manager and he assigned a new advisor. Basically, my car was there an entire week and the problems are still occurring if not worst now. The only thing they fixed was the battery in my key. Now, my car says "safety system malfunction" and lights up with the seatbelt signals going off while im driving. This is alarming so of course I call and they tell me I have to wait until end of may for an appointment which I made. I ended up talking to the advisor again and explaining the situation and he said I can choose the wait option so Monday is a full day he has 24 cars and Tuesday he said was a "light day" and I explained Tuesday I have an important doctors appointment at noon. Then it was like crickets on the line??? Ok, so is there another day I can go in? Any available options. I believe to anyone thats driving and all of a sudden you see a safety system malfunction warning in a bright yellow color with an exclamation point is something not to be taken lightly! So now I dont even feel comfortable or safe driving my own new car smh....Eventually, I spoke to the sales manager Don who was very nice and I explained to him what was going on and he said not to worry he will email someone in the department that can look into this matter. What is so crazy is that he was very kind and it wasnt even his department. I honestly am so disappointed in my service experience. On top of having to deal with the fact that the car is acting abnormal. You have a bad experience with service. I wish there was an audi service area closer but there is not smh I expected much more since I had such a stellar experience with sales. I have to say that the service department at Mercedes definitely wins. read more

Service was excellent. Everyone's very knowledgeable and friendly. Went home in a 2019 Audi S4 same day I came in, got a deal I could not turn down. Thank you Jay Elfman, and the rest of the team for an wonderful experience. Recommend this place to anyone looking into buying an Audi. read more

Audi Queens - 2019 Audi S4 premium plus - Auto Repair Near Me - Flushing, New York

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