I have been a client for more than 30 years and have always received honest reliable and efficient…read moreservice . Jeff is the consummate professional!

I first went to this place to get a wheel alignment (Madison, Ohio on Route 20) and I thought he…read moremay have done a good job UNTIL I have bought expensive low profile tires for my vehicle. after 6 months of driving this vehicle I noticed that the inside tires were wearing really bad. I thought it may have been the tires and bought a more expensive brand of tires and had them mounted and balanced professionally. These new tires were the same bad wear. I just had a professional mechanic put this expensive vehicle on a lift and find out why and document this wear on paper for legal action. THIS mechanic brought me into his shop and literally showed me the tow in of the front, driver's side tire. The mechanic said "I could have eyed this better then whomever did this. This is really bad. This is the reason why you had a bad lower ball joint." I would go somewhere else before bringing any vehicle to this moron.

So a car driving in front of me on the road suddenly lost a giant chunk of his bumper. Initially I…read morethought it was going to hit my windshield- it landed in the road in front of my poor little car. Because of oncoming traffic, I could not swerve, or because of the car behind me- stop safely. I hit it and heard the crunching tearing sound. Mercifully, the car behind me stopped. I had to back out to get this giant chunk out of the bottom of my car. In the moment I should've pulled over, but I asked Siri for the closest repair shop. This was Steve and Jerry's. At this point I prayed for help. I was petrified. I spoke to a sweet woman who said she was going to go chat with her son in law. My car died a minute from their shop. He chatted with me briefly and said he would be right over. He walked over in the rain. As he looked- his expression was grim. It seems this chunk tore the radiator and compressor, and he wasn't sure about the engine. The cars check engine light was on. My tow driver towed it over. He had a longer look and came in to chat with me. This was pretty massive. He felt it needed to go to the dealer, and told me to file an insurance claim. I started the process in the waiting area and soon I had a plan in place. Not only did the technician offer to drive me back to my home (I had a friend coming), but his mom in law kept the store open until my friend arrived, keeping me warm instead of standing out in the cold. I did request to pay for the detailed assessment, and I did so. Can you say over and above? I don't know many places that would do this. Even though the damage was beyond their means (because it was pretty catastrophic needing a dealer's help), they still made sure I wasn't left literally out in the cold. I can just imagine how their regular customers are treated, I was new to them! The office Goddess informed me they'd been around for 54 years. I can certainly see why. Her husband took great pride in his service (he's been departed a decade or so) and the business remains in their family. What great, kind people I ran into today. I would recommend this business wholeheartedly. On a cold, rainy, horribly gone wrong and not so funny April Fool's Day- I met a couple angels that gave me hope. Thank you both of you for your help, and especially your kindness. I am deeply grateful.

Poor quality of service. Took my vehicle in (after waiting 2 weeks for an appointment) and paid…read morefor a squeak to be greased and a muffler fix. After paying for the grease and being referred elsewhere for the muffler, the sound returned the same day... a refund was not granted and I was told I knew that new parts would be a better option, after the fact. Sandy was especially rude, the day of service and when I called back

The oil change light popped on in my car a thousand miles into a road trip. I was on the highway…read moresearching for a place that could do it and found this place on google. We got there really early in the morning and the two guys that were working there were super nice and friendly. I am not a car person and can never remember what I need to do and what kind of oil to use and stuff. They were very helpful in recommending what was best for my car and didn't just try to upsell me to the highest level product like other places I've been to before. Also when we left they wished us well on our trip and gave us a whole bunch of Tootsie Pops :)

Took my wife's car there for the first time. After the tech above ground showed me the oil and…read moreclosed everything up I noticed that the underground service portion was taking a bit longer than normal. Lots of extra drilling. They didn't put the screws on right or stripped them and the plate came off while my wife had over a 4hour car ride. Thankfully she had some tape to tape hold it on (had to do this a few times to get to her destination). Will never visit this location again.

Found a big piece of metal in our back tire. We were in a pickle because we only have one car and…read moremy husband needed to get to an appointment 60 miles away. It was a Saturday and Franz is only open until noon. They put the car up, and luckily the metal shard had not punctured the tire it was just wedged in the tread. They checked the tire pressure on all four tires and said have a nice day...no charge! We'll be delivering them lunch in the coming week as a big thank you.

Absolute trash business. Do not take your vehicle here for an alignment. They will charge you for…read morework they didn't even do. Or do garbage repairs without your permission and over charge for it. LIARS. 7 hours they had my car today and didn't do a thing to it didn't even bother to call me to come get my car I just showed up right before they closed and it was still sitting in the parking lot

I began financing a vehicle on January 27th. Before I purchased this vehicle there were a few…read moreproblems that Erika promised would be fixed right away. I went to their mechanic 3 seperate times and they did not fix because he said he couldn't. National auto credit then ignored my calls. This is fact as I had other people call them and they would answer when it wasn't me! After several weeks of this I finally got ahold of them and Erika told me she had been out of the office. At this time I was very concerned as I still did not get the memorandum title. I told her I needed it ASAP and she told me she didn't know where it was!!! I called her again the next day and she said she found it and guaranteed she would bring it to me that day. She didn't and didn't bother to call. I called again the next day and told her I had to have it by 3/2/21 no matter what so I have time to get plates. She guaranteed she would but again she didnt follow through! I reported them to the BBB the next morning 3/3/21 and asked for my money back. They did nothing they said they were going to do. After they got this report they sent someone to fix one of the problems on the vehicle which was the tire pressure light. Well their tire guy found another problem that they don't want to fix. The owner came to my work that night to drop off a title after I already asked for my money back and proceeded to argue with me in the parking lot saying he doesn't have to fix anything on the car and was talking to me like I'm stupid about the problems on the car. He said its buy as is, which I completely understand, however they told me all these minor little problems would be taken care of before this $11,000 purchase. Don't take them for their word! They also told me it's not their problem if I have time to get plates even though they didn't have the title to me within the 30 day time period. Very unprofessional owner I wouldn't recommend this place to anyone. He is a liar and very disrespectful.

From the owner: Low Prices and great customer service generates a satisfied customer and a repeat business!. 60…read morePHOTOS, a video and free AutoCheck ON EVERY CAR AT www.nationalautoohio.com . We have all kinds of Finance; Buy here pay here, In House Investors finance. Credit Union Finance. Local Bank Finance and International finance (any where in the USA). With Low Down payment Starting $500 down. We Can Get you Financed; if you have Good Credit, Bad Credit, No Credit, Divorce, Repo, First Time Buyer, Poor Credit Score, Foreclosure, Collections We can get you Financed. Optional Extended warranty will cover you any where in the USA.