WARNING DO NOT DO BUSINESS WITH "Laplante Tire" THEY ARE UNPROFESSIONAL AND LEFT ME STRANDED!!!…read more They told me to bring them my vehicle for a tire change because the wheel was stuck and needed a new tire, but instead of fixing my tire they broke a lug nut and made me get a tow truck home AT MY EXPENSE!!!

Had tires mounted and balanced. When I got home I noticed they put the wheel weights on the outside…read more(they were the sticky kind that go inside the wheel before). Got rude response and one of the guys was acting really hostile about it when I went down to have them swapped over. Do not go to these people. Very unprofessional.

The customer service is great here and the prices are very reasonable. They are also one of the…read morefew places that sell used tires.

Lazy and careless staff. They cannot do a tire rotation without cross threading a lug nut. And if…read morethey do, they cannot fix it. Had to go to another garage to get it fixed. Massena staff is especially lazy and rude. Good luck getting a decent person.

Go to this dealer for an oil change. The guy comes out and says my brake pads are ready to give out…read moreand I should have them changed. I had just had brake work done a few months before. So I went to an HONEST mechanic down the street (where I found out that I could get the same oil change for about half the Frenchie price). The honest mechanic shows me my brake pads and says they are less than half worn. Never getting scammed at Frenchies again.

Decided to trade in my car but was very put off by salesmen in Watertown for disparaging my desire…read morefor a hybrid, giving me a payment amount without checking credit, & being rude about my surprise at the cost. Went back to Frenchie's & fell in love with an EV Blazer (much to my surprise!). Got an excellent amount on my trade, plus all available discounts I didn't even know about. Since the sale they've been so helpful answering my questions and helping me get familiar with driving an EV. Absolutely love this car & the people at Frenchie's!

I had an oil change and asked to have my front end checked out. I supplied the oil and filter. I…read morewas told nothing wrong with front end. All ball joints and stabilizer links were bad. I am ASE Master mechanic. When I was driving home the engine started smoking. Turned out the kid that worked on my truck who knew NOTHING first did not use the oil I gave them Royal Purple and over filled the engine and got some on the manifold. When I called to complain I was told Royal Purple oil is not colored Purple but it is. Clearly they are hiring unqualified workers and the owner's wife knew nothing about oil brands. They put inferior oil in my truck and instead of telling the truth that they could not check a front end they lied. it could have caused me to eventually get into an accident. Good thing I took it to a friends garage and checked out the front end myself.

Very friendly, and professional. Thank you for a easy…read moreprocess! Would definitely recommend using these guys.

I called 3 companies and after the first company/person showed up and tried to offer half of the…read moreprice that he quoted on the phone... I called these guys back and it was such an easy and simple process. Other than the initial phone call the whole process was 15 minutes. The driver showed up on time and paid me the cash that we discussed and provided a detailed receipt. The car was loaded on their tow truck within 15 minutes.