I am writing to formally express my extreme dissatisfaction with the service I received at your dealership following a recent recall appointment. Despite providing clear instructions that I would be out of town and that my 93-year-old mother would be available for the 10:00 AM pickup and end-of-day drop-off, the process was handled poorly. Your team failed to return the vehicle as scheduled on Friday, leaving my elderly parents without transportation for three days. As a result, they missed dinner plans, an urgent care visit, and essential doctor's appointments. The communication throughout this period was unacceptable. I was unable to reach a person on Saturday, and my request for a callback from Frank went ignored. When I finally spoke with Frank on Monday morning to emphasize that we needed the car by 9:00 AM for a critical specialist appointment, the vehicle did not arrive until nearly 11:00 AM. To make matters worse, rather than offering an apology, Frank was dismissive and attempted to blame me for the delay. This experience has been incredibly stressful for my family, especially given my parents' age and medical needs. I hope you will take this feedback seriously to ensure other customers do not face similar treatment. read more

I took my car to the service department to get diagnosed for an issue. Had a 7:30 AM appointment. They did not call me all day and they did not even look at my car. They had it in the service garage, grease was all over the steering wheel and my seats and floorboards. What a disappointment. They usually cover your floorboard with paper and the seats and steering wheel with plastic. I pick up my car that evening. I will never go back. read more

probably the worst dealership that i never been in my all life, No body care that i was there shopping for a car no help or any of the similar was provided i just walk out and they saw me but still don't even care , Please if you don't want to waist your time don't come here i feel sorry for this people omg read more

North Florida Lincoln is better than Coggin Ford and Duval Ford. They treat you like a human being instead of treating you rudely.

Great experience, very professional and customer service was A1. From the salesman all the way to the finance guy, we were well taken care of. Highly recommend this dealership if you're interested in a new or used Lincoln. read more

I am sure negative reviews mean nothing to the dealership or to anyone when buying a car. But sometimes it becomes the principle. As long as deals are made no one really cares. It all started when I was looking for an SUV. I saw the one I liked at North Florida Lincoln and submitted a availability request. The salesperson contacted and was very friendly by getting me pictures of the vehicle. I was going to visit the dealership the next day since I am on dialysis, I had to get hooked up to my machine nightly. I was then told that someone was coming from Gainesville at 6pm to look at the only vehicle they had on the lot. So I expedited the purchase process to not lose a chance at the vehicle. I know I had credit issues but wanted to at least try. Basically we agreed on numbers and I signed a buyers order and I did see the "W.A.C". Well a short time after signing it, I received a text and the photo below, "SOLD" sign in the window with my name on it. Below in quotes are the text I received making me believe I had just purchased a new Aviator. After receiving the last update at around 11 am on Tuesday Morning and being told it was not a credit issue, I have not heard anything at at and it's now Thursday at 10 am. I know as I have seen it happen, a dealership with relationships at banks finance companies can get it done if they want to and if they don't, you just never hear from the again. I just don't believe you should get someone happy about a vehicle being sold to them and all the positive texts until it is a certain sale. It just brings one down in the end. Like I said no one will care about this review, but it's the way it happened. "There will be a Christmas bow on it when you pick it up and it's all cleaned up for you on the showroom floor" "G it will be a great Christmas you just got a new aviator and she is Simply breathtaking" "Good morning Dan, I hope all is well. I am about to take the Aviator and seal it up and take it down a detail and get the Sentinel put on it do you have a estimate on the time you'll be here for delivery so I can let my detailer know when to have it ready and on the showroom floor for me" "We are just waiting for a callback from the bank we've already submitted it we're just waiting on that call and I will let you know" "It is good as far as I know just waiting on confirmation " read more

North Florida Lincoln - Car Dealers Near Me - Jacksonville, Florida

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I just bought a Lincoln sedan at this dealership and I could not be more pleased with the way I was treated by everyone, especially Morris and Chris. From beginning to end, both of these gentlemen went over and beyond to make me feel special. Morris Jelks has all the characteristics you would expect to find in a professional representing the Lincoln brand. He exudes confidence, poise and good ethics. I would highly recommend you buy your next vehicle at this fine dealership. Chris Oliver listened and knew exactly what I was looking for and found the perfect sedan to meet my needs. Chris delivered on his every word. I am very pleased with my purchase and will confidently refer anyone I know to purchase here. Thank you, Morris, Chris and NF Lincoln! read more

North Florida Lincoln - Car Dealers Near Me - Jacksonville, Florida

Same story for a full car paint job where they will take everything off and warranty the job for as long as I own my car. Unfortunaty 6k is not worth it based on the value of my vehicle. I will say these guys did a great job for an insurance claim paint and body work. I would not hesitate to use them if needed. read more

Sit back, relax, and get yourself a cool drink because this review is going to be lengthy in order to detail Outstanding customer service from a dealership that not only get's it but "bends over backwards" to get it right! After nearly 5 months of tolling, searching, waiting (mostly associated with Lexus), I embarked upon a journey with this Lincoln dealer a little over 2 weeks ago that culminated/manifested in my obtaining my brand spanking new 2015 Lincoln MKC on the Friday before last and am loving it! RIGHT DEALERSHIP, RIGHT VEHICLE, RIGHT PRICE! :D EVERYTHING WAS TOP NOTCH! They worked with me for over 10 days, not only to locate a vehicle specific to my desires and requirements, but also went above & beyond to ensure my total satisfaction. The Internet Manager (Dixie Clendening) & General Sales Manager (Morris Jelks) were involved & fully engaged in the process the entire time! I don't think I have ever experienced such immersion at that level at any dealership I have Ever, ever, eva dealt with. :) It was a total team effort with the direct involvement of over 10 different personnel and even more personnel I was introduced too inclusive of the Asst. Service manager, Service, Parts, and Warranty personnel. They stress being part of the North Florida Lincoln family and are continuing to prove it. Also, a number of Lincoln HQ Concierge personnel were very helpful and assisted in this process. So much more than a mere effort to obtain a sale was given. Morris and Dixie connected me with knowledgeable and professional personnel for all my needs. During my delivery event, Rob Barton initially took me through an indoctrination & demonstration and set up everything (security code, phone pairing, USB connections, etc.). A week later, I had a follow up with an Owner's clinic with Julian Carter to detail more of the vehicles awesome features and to address my questions. They made sure that I had a comfortable working knowledge of all the functionality of my MKC. Additionally, Rob & Julian helped me troubleshoot device connectivity and made themselves available to me then and presently for anything I need. Morris, the General Sales manager, even brokered my window tinting and set up delivery of my vehicle to the tint place on this past Friday. Further, the Business Manager (Carol Hutto) provided me with a loaner vehicle while this and another servicing were completed on my vehicle. Additionally, as if all this wasn't enough, Morris researched and provided info & pricing where I can get some accessories added. North Florida Lincoln sets the standard for other dealerships of any kind to follow and emulate! The sales process was highly efficient & the service was outstanding! Communication flow can always be improved; however they took the time to learn and adapt to my needs which is a continued catalyst for improvement. The above & beyond customer service & displayed team work won me over as I admittedly was a "hard sell". Having the Internet Manager as a central contact for all my needs was of great benefit along with the total direct engagement of the General Sales Manager. This "spoke volumes" and gained my trust after having a terrible experience with another luxury brand and sub-par service from many other dealerships. I was and am rewarded for choosing North Florida Lincoln & look forward to a long lasting business relationship & more. If you would welcome a refreshing experience of dealing with an honest, caring, dealership that provides outstanding customer service, then look no further than North Florida Lincoln! Start with Dixie as you can reach her via online or directly by phone and ask for either Rob Barton or Julian Carter to be your salesman. You may also contact either of them directly. North Florida Lincoln is a true luxury dealership, with luxury quality services, and facilities stemming from a family owned business that would love for you to join them! THEY GET 5 STARS & MY HIGHEST RECOMMENDATION! read more

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I asked verbatim for them to only change my oil and rotate my tires Instead they ran a diagnostic test on my AC I specifically asked them not to run n the diagnostic test 140$$ Get this though. They were not going to charge me for the dye they used Never going back read more

We have had a quite a number of Lincoln's. We liked the delivery door to door, and thought their roadside service fell into the recommendation category, we had a nightmare of a problem last month. I had a bad flat on Race Track Road so called for help. I should add it was over 90 degrees and were both in our 70's. We waited nearly two hours (we had people stop to help us, but alas, no tire iron!!!) One man was on his way but he called to tell us our order was cancelled! I raised bloody hell with the help line and they promised to send someone, it was another two hours until help arrived. We weren't in the boonies, but rather in a highly populated area. So, 4 hours, in 90 plus degrees for a flat?? That is VERY poor service. I called the dealership but no one apparently cared. read more

I've been taking my F150 here for years for service. However I have to give some negative feedback. I recently needed my tires rotated, (which I purchased from NF Lincoln). I was disappointed to see that my tire pressure was low on all 4 tires after the job was complete. Ok that's one thing. But 2 days later I noticed that one of the lug nuts was sticking out and was about to fall off!! That's Totally unacceptable. Get someone killed ! read more

Horrible experience. Lincoln Case # CAS-39829344-B3J0K6. I recommend buying from Gary Yeoman Lincoln instead of North Florida Lincoln. At Gary Yeoman Lincoln you will experience top notch sales professionals. Expert service from start to finish. No hustle, no hassle with Gary Yeoman Lincoln dealership. I regret ever contacting or buying from North Florida Lincoln. They poorly represent Lincoln as a whole. Never again would I consider North Florida Lincoln for sales or service. read more

Suzy at Service is amazing. They are very compassionate (I was panicked as my car didn't start), very accommodating and empathetic. She explained the issues, corrected the problem. She assured me she was going to wait until I came in (it was a Saturday.) The mechanic fixed the issue- they kept the car clean, and washed after so. Very good people and service. read more

Unbelievable Service here! I live 300 Miles away, but my Daughter goes to College locally. Her Ford was part of the Massive airbag recall. We've been waiting over 2 years to hear from Ford. The last times I tried my dealers in South Florida nobody had any good news. So I was always concerned my Daughter was driving a car with a potential ticking time-bomb in it. On a whim- I decided to try calling the service department here. I spoke with Joe P. He was very friendly and said he'd look into it, and call me back one way or another. After a short period of time, he called with incredible news- he was able to order us an Airbag. It took about a week to come in. The day my Daughter was free- I called to see if he'd be able to accommodate her last minute. He gave me a time for her to bring it in. A Father or Husband always worries his Daughter or Wife might be "taken advantage of" by upselling, etc. Well - not this place! They treated my Daughter very well. And had the airbag replaced and she was out of there in no more than 20 minutes. Simply incredible! Joe called me after my Daughter left to let me know it was taken care of and to assure me North Florida Lincoln would be happy to provide this same kind of service in the future. Oh yea. We did not even purchase this car there, yet they gave us this wonderful service! read more

Buyer Beware! Don't waste your time here! After test driving and going back and fourth about the numbers we came to an agreement! So we thought!!! We were told the car will be cleaned and ready for pick up the following day. When we showed up we were told the car has been SOLD. The lack of professionalism and communication is quite discerning at this dealership. If you're looking for an ethical and seemless sales process, go elsewhere! They actually had the nerve to try to sell us another car. They have not earned my business and don't deserve yours. Go buy elsewhere, like we did! read more

I purchased a Lexus RX from this dealer this past weekend with the help of Celia, Robert, Carol and Paul. What a great experience! I looked within a 200 mile radius for my next car, and found what I was looking for here at North Florida Lincoln. I checked with the dealership to ensure that the vehicle was still available and then drove from Tallahassee. The sales team was ready for me...There was even a sign welcoming me to my VIP appointment (nice touch). I came in pre-approved through my bank (with a great interest rate, I might add) and yet, to sweeten the deal, Carol got me almost a % point lower! They buffed out a couple of scratches, and checked a couple of additional items just to ease my mind. Robert even topped off the gas before I left... Even though I took a couple of hours to check out another vehicle, I was in at 11am and done by 4pm. Though I didn't get a Lincoln, I was very impressed with the dealership and how the staff worked together to make it happen. read more

Excellent customer service. I purchased a pre-owned Lincoln Town Car here for my Livery business and always returned for service. I am there every 5 - 6 weeks for an oil change and tires rotated, and Suzie in quick lane is always on top of every detail if they found an issue with the car... I currently return for service with my Ford Expedition... The Show room and lounge area are welcoming... read more

First impression completely deceiving! Service department LIED about what services were completed. Had to take my car to a different service station for urgent assessment days later and discovered North Florida Lincoln had NOT completed said services. Reported it to the manager and never heard anything back. NOT TRUST WORTHY AT ALL! read more

This dealership has the best customer service center I've ever experienced. They have great deals on tires too. Buy a Lincoln and enjoy the concierge service they provide by picking up your car at your home or business, servicing your car and then braining it back. Love it! read more

Went there to go on a date night with the new 2013 MKZ. My wife and I fell in love with the car. Carol, Dixie, Morris and Craig are all great people. We were put under no pressure at all. Then, they delivered on what they said they would. What a great experience from a "not so common" dealer. I would recommend, not only the new MKZ, but the people and buying experience from North Florida Lincoln. read more

If i could give no stars i would. Every time i go they take over an hour and half. I even made an appointment and they took over an hour and half to change my oil. Why not just say, we don't take appointments. I have taken my car to other places without and appointment and been finished in less than 20 minutes. Absolutely ridiculous! Not to mention they charged me $20 more this time around than last visit. What rip off. read more

We always get treated well here and the maintenance place is great as well. I have taken my Navigator in several times and it's always a reasonable time frame. Once it was over a day and we even were given a loaner. Sometimes they will pick up and/or drop off :) What an awesome customer service benefit to have. Just one of the perks of owning a Lincoln, I guess.. read more

This was our first year service call for oil change, etc. What a pleasant visit, great service, willing to go over and above more than any other dealer that I had dealt with before. read more

I am writing to you today to tell you what an outstanding sales team that you have at North Florida Lincoln. I recently purchased a used Hummer from your dealership, and my experience could not have been any better. I found the truck via the Internet, (it has been my dream year and color Hummer for many years) and I bought the truck remotely as I live in Southwest Florida. Due to my busy schedule of my business, I did not have the time to physically drive the 7 hours to Jacksonville to view the truck. At first, I did what I call a test run on the telephone to see if I was dealing with professionals or not. I called the dealership initially and got Craig Redker, the sales manager. After spending 20 minutes on the phone with Craig, I quickly deducted that your dealership is one of the most professional and pleasantly honest businesses that I have ever dealt with. After agreeing on a price for the Hummer, I called North Florida Lincoln again two days later and asked if I would be able to do FaceTime live on my iPhone with your sales person Rob Barton. This was the moment of truth: I was sincerely ready to buy, but I needed to see live video first. I expected my request to be met with sneers and contempt, but Dixie Clendening, your Internet sales person, was only too happy to oblige my wishes. She mentioned that this was a very unusual request, but yet, a very brilliant and innovative new way for remote buyers like me to view a vehicle in real-time live video. Rob Barton was the nicest, most respectful and polite car salesman I've ever dealt with in my life, and he was only too happy and very patient to oblige my every request while viewing the truck inside and out with iPhone FaceTime live video and audio. The other salesman, Nick, was also very respectful and only too happy to assist with the viewing. Rob Barton was also very helpful during the course of the sale by making sure that everything mechanically inside and outside of the truck was in perfect working order. I'll tell you what...Rob Barton is definitely a sharp kid with a bright future in sales if there ever was one! Towards the shipping date, Rob also made sure that the truck was very finely detailed and waxed for me by your outstanding detail department. My compliments to Mr. Amos Lee, your detail manager! My truck looks absolutely brand spanking new thanks to him. Last but certainly not least, Craig Redker, your sales manager, is an outstanding sales manager with excellent customer service skills and courtesy. In conclusion: based on the sheer pleasant and professional experience that it was to buy my Hummer from North Florida Lincoln, I would absolutely without a doubt, do business with you again, any day! My compliments on a well oiled machine of a dealership and an outstanding team! Sincerely Joe Marino read more

My question is, why isn't possible to give a zero on the review? Your question should be is it safe? That's what you should ask yourself when you leave this dealership. Why? I'll tell you what they consider safe in just a few minutes. I want to give you the full story. I bought a 2004 Nissan Maxima from this dealership in February of 2014. It's now July of 2015. I would say that my buying experience was good up until it came down to discussing price. The salesman was extremely nice and the establishment was very clean and welcoming. When I started to negotiate the price I was taken over to the GM who sat upon his perch as a very well dressed gentleman who was extremely pleasant until I told him what I was willing to pay for the car. He started crudely and almost insultingly telling me there was no way he would sell the car for that price, almost even talking down to me for making that suggestion. I felt uncomfortable because it seemed as if he was trying to shame me into a price he thought was reasonable so I began to leave as anger started to set in. As I walked out the door the original salesman ran me down and I hear the GM in the background say just get the car off my lot. From that point forward I disregarded my disgruntlement in light that I got the car for the price that I wanted. Even though it came at the cost of dealing with an unpleasant individual I paid cash for the vehicle on the spot. He was very short with me from then on, but at the time it did not warrant a bad or good review so I didn't write anything. I bought this car to save on gas, and for my wife and kids to get around town. Travel included the interstate where the speed limit is 70mph. My wife normally drove the car, but as I drove the car more I noticed that it pulled to one side going down the road. As time passed the car's pull became worse and began to feel unstable on the road bringing controllability into question. After taking it to Autonation Nissan and Discount Tire we finally found the problem. The North Florida Lincoln dealership sold me a car and put me on the road with one tire that was 28.5" tall (225/65/R17) and three tires that were 26.7" tall (225/55/R17). The tires were almost two full inches different (1.8"). The bigger tire is actually a minivan tire according to Discount Tire. So what happens when you drive down the road like this. Well I've received three answers. Autonation Nissan and Discount Tire says its extremely dangerous and could potentially lead to a significant car accident due to failure of a CV joint or complete axle (now remember this is my wife and kids primary mode of transportation to include the interstate). So I called North Florida Lincoln. North Florida Lincoln's friendly GM (pun intended) again became aggressive stating the car, in this condition was deemed safe by their technicians, and acceptable to drive having no affect on the cars performance and that an accident incurred do to this condition was remote. Well I guess even his opinion doesn't mean impossible. Good thing he didn't bet on it because here is the outcome. The axel is split and leaking grease everywhere. Autonation Nissan has recommended that I replace the axel immediately at the tune of $330. This does not include the cost I've incurred with new tires and an alignment. This is damage that is the result of the "safe" condition they put their customers in. We'll see what other hidden gems are the result of either their carelessness or unwillingness to admit they made a mistake. All I ask their GM for was to please have the car looked at by their technicians and to please replace the axle which was directly damaged do to the condition they sold me the car in. His response was that this was not his problem. Moral of the story is they either don't mind putting you in unsafe vehicles or they shy away from rectifying mistakes made after they have your money in their hand. I challenge anyone to walk into any tire establishment and ask for different size tires and see if anyone is insured to put them on your vehicle. They can't, because its unsafe. LT USN read more

First time leasing. Leased a 2015 Lincoln MKZ Hybrid. All I can say is...WOW!! My car shopping started and ended here. When they offer up EXACTLY what I'm looking for in my budget on a silver platter...why wouldn't I take it?? My salesman, Jimmy, gave me the best test drive ever!! He knew that car inside and out and really did a great job explaining all the options and features. Morris showed me many different leasing options and worked a plan that was perfect for me!! And, Carol, she explained the lease terms in a way that were easy to understand. I left there feeling as if the sale of the car was secondary to establishing the relationship with me. This is my first "luxury" brand and I gotta say...I will definitely be back!! I'm a Lincoln Girl, now!! :-) read more

I currently am at North Florida Lincoln and I am having the best customer service I've had in a long time at a car dealership - and I work in the car business. They I've treated me total respect and a true VIP client. Unfortunately I am having to trade in my Audi A7 for a larger vehicle (Navigator) and my sales person - Patricia - is amazing. She and everyone here has the best personalities and non pushy sales tactics. They all let you feel comfortable and actually listen to your needs to find you the perfect vehicle. Will definitely be coming back for another Navigator in the future. read more

Great Serv Dept, had me in and out in 30 minutes AAA +++++

LOVE LOVE LOVE this dealership. I cannot say enough nice things about the staff and dealership as a whole. Julian is a wonderful employee. We have purchased 4 brand new Lincoln's over the last 4 years and each time we were treated with respect and as if we were the only customer. Any issues we come across which are very few, is taken care of promptly by the staff and we are accommodated. I will continue to purchase from them in the future and recommend them to all my friends and family. I recommend them 100% read more

They did everything they said they would do. It Was the best service the best price what more could I ask for. I would do business with them again,and I live 200 miles away. read more

Everyone was so nice and friendly. They did a great job on fixing my car and gave me a fair and honest rate. I truly would take my car back to North Florida Lincoln again. read more

Wow! All I can say is Wow! My Experience with north Florida Lincoln was not in line with what I would expect from a president circle dealership. I brought my Ford Explorer in with a check engine light on Suzy checked me in. During the check in process she immediately described the issue I was having as if she had seen it 1000 time before and I was number 1001. She indicated that it would take about an hour and that they needed to diagnose the issue. I took a seat in the customer lounge. Before I settled in did she present me with a quote for $500. I was taken back. She said the vapor control switch was bad. I okayed the repair unknowing that I was about to be fleeced. When it was all said and done I was charged over $200 for a diagnoses that was unnecessary based on my interaction with Suzy. I was overcharged for the part.(I was charged $94 for a part that their own parts counter sells for $47). After researching a little more this typical repair should have been along the lines of $250. I am not opposed to paying for good work. I just think it should be at a fair price. When I tried to reach out to mr lynch the general manager. There was no response. I unfortunately would not recommend this dealer or especially the service department. Hopefully this review will prevent someone else from getting ripped off or taken advantage of by north Florida Lincoln. Make sure if you do use them that you scrutinize the bill you are presented with. read more

This is the 2nd vehicle I have obtained from this Dealership. This time I visited other Dealers and shopped vehicles. Not only for the positive sales experience but for the great deal i got, i returned to North Florida Lincoln. I was a previous Mercury owner and just leased the Lincoln. Morris Jelks is a consummate professional and was instrumental in working with me to make this deal work, as he did the previous vehicle. Greg did a great job in finalizing the process and making sure I understood all of the intricacies of the hi-tech features of the new vehicle. IT is and has been a TRUE pleasure doing business with this team read more

After being enamored with a Cadillac Eldorado in my early years, I went to a Cadillac dealer in Jacksonville to test drive a latest CTS model, which I was sadly disappointed with: very cramped, nothing like what I was hoping for, or remembered. The salesperson lost all passion after my comments and did not even try to woo me with another model. As I was leaving, I noticed a North Florida Lincoln dealer and decided to see what they have to offer. What a different approach and amazing sporty, luxury cars. Greg Call, the salesperson, explained about the latest Lincoln cars and offered me to take a 2011 MKS model for a spin. What a magnificent car!!! The car was very spacious, incredibly powerful, packed full of modern technology, and on top of it all, amazingly luxurious! It was made for me. My wife and my daughter could not believe how magnificent it was; and built in America!!!! Wow! America, we can do some really great work. :) I've been driving it for a week now and absolutely love it (of course we bought it). When I'm at home, I find myself looking for an excuse to go out to run errands: take my daughter to a library, to a park, or go shopping. What happened to me? - Lincoln! On a serious note. The service was stellar: very cordial, professional, without any sales gimmicks. Carol, sr. manager, offered various additional options, explaining each one in detail, without coaxing or looks of displeasure after I declined. I felt at every point of our conversations that I was being informed about the best choices that are available to me, and not the things that they might be interested in selling. If you want a great American car, then modern Lincoln cars are the ones to test drive to choose a perfect fit. And you can do it at the North Florida Lincoln dealership. I did. read more

These guys are great and made car buying quick and easy. No pressure. Craig and Rob made our deal happen. Great place!

I am very pleased with my service visit at North Florida Lincoln.The Service manager was ready to go when i arrived and I never lost a single minute of time. Thanks for having your A game on! read more

Saw the vehicle on line and negotiated and did everything over the phone. Very easy going pleasant staff. Drove over 3 1/2 hrs to get the vehicle and it was worth every mile. We love our vehicle and everyone we met at North Florida Lincoln exceeded our expectations. Everyone was pleasant, courteous and friendly. We have already recommended the dealership to a friend. Our salesman (Robbie) was courteous and took the time to explain vehicle features and made you feel like a friend - not a customer. Could not be happier. read more

Brought car in for service. It was a pleasurable experience. The young lady who was the service writer was excellent!

This time I had to use the collision center. They made my MKX look like new with factory parts in a timely manner. And the car was detailed nicely. Third car from them but far from my last. read more