I have no idea what I'm doing when it comes to paint and the woman working there was so helpful and…read morekind. I also appreciate that they have parking in the back since it can be tricky to find street parking around that area. The pricing also was similar to other places I looked at - I was actually pleasantly surprised considering the location.

Just want to say thank you to the friendly & helpful service from Justin today in helping me…read moreunderstand and pick out some exterior paint sample chips. I will be back soon to take advantage of 50 percent off paint samples to further help me decide on my color choices. Love the store

I must say that on April 8, 2026 I had the best service experience at this location by a young man…read moreAfrican-American young man named Jock I believe that's how it's spelt paint department. I believe I'm in a wheelchair. I couldn't find a certain paint young man said if you can come I can match it for you. He came out to the car. Took my paint matched. It helped me get the things I needed and brought it out to me with the biggest smile and a firm handshake. I know because they're supposed to give us the best of customer service, but I believe this young man went on and beyond it made me so very happy. I definitely will be coming back hasslefree you let them know your needs and they're there to serve you.

Joc Smith was beyond and above - the best customer service I've ever had!!! I will always come to…read morethis location now. Best of the best.

May is delightful, friendly, knowledgeable and helpful. Her spirit is contagious, making it a…read morepleasure to do business in the Encino store. Whatever your painting needs, Dunn Edwards Encino will serve you well. Highly recommend!!

The service by that Asian/black older lady was very unprofessional. Last week kept trying to rush…read moreme to pick a color for my sons room. I ended leaving and looking for another store on my phone in my car. I then see the same "manager" smoking with a man waiting for her in a big black truck. I was shocked to see that she just rushed me out to smoke with her husband. Very unprofessional.

I called to try to get a replacement plastic shell case for my car's key fob, and they didn't have…read morethe item in their catalogue, but they still gave me all the important information of how I could order if from a different vendor -- Rustin was so helpful! Just want to share some gratitude for a great store that helped me solve a big problem. Will be coming in to get all my in person hardware needs!

Ah, Studio City Ace Hardware. The small and expensive little hardware store that is there for you…read moreon Sundays. Parking is limited and prices are high, but they are open on Sundays and they are much easier than dealing with Home Depot. If there's something that you need, and you don't want to purchase it on Amazon because you want to feel and see and measure it, this is a nice little shop. I don't come here often because of the prices and the parking, but it's nice to know that Ace in Studio City is there when I need it. They have really good staying power! They've been here for many years! They must be doing something right.

After getting the a color that looked really off from another BM retailer, came in and the guy…read morematched it to their color card. Didnt even get anything (as per their advice). shout out to Tali for the matching and knowledge.

Great service. Very patient and accommodating. Would definitely go back…read more The woman behind the counter, I didn't catch her name, was very helpful.

Miranda was so helpful helped me for hours let me show her pics of my house and matched my wood to…read moredifferent colors and was so patient and kind !

Ordered a sample of paint from them. They charged me $17.00 to ship it from So Cal to Nor Cal PLUS…read more$3.00 INSURANCE! I quickly tried to cancel when I saw the shipping they added, but they said it was too late (I called within minutes). It took FOUR business days to arrive. Farrow & Ball shipped me their samples from CANADA in less time and did not charge me a shipping fee. That is whose paint we shall be using! It was dreadfully sneaky for Portola to not disclose their $20.00 shipping and mandatory insurance fee BEFORE placing the online order. UPDATE: PORTOLA LIED in their response about disclosing the outrageous shipping cost! I would NEVER have paid such an outrageous sum to ship from So Cal to Nor Cal! And to MAKE ME pay MORE for THEIR REQUIRED insurance was added insult upon injury! Never again will I order from them, and I will make sure to warn others to avoid them like the plague. Shifty business.

Ramon was extremely helpful and offered exceptional customer service. I truly will recommend this…read morestore for any paint needs.

This place has everything. They have the full line of…read moreProluxe products and Modern Masters too. The friendly counter people know where everything is also. They tend to be a little pricier than other paint stores but, you don't have to go to 3 different places to get what you need. I am so happy my project will not be delayed because other stores tell me "We don't stock that product" or "we can get that for you next week" Dog friendly and treats for your best 4 legged friend.

Guys were very helpful and informative. Explained to me how paint matching works. Showed me…read moremultiple examples. Patient with my questions. Did their best to get the paint colors as close as possible to what I needed. Guys willingness to help get me what I need is appreciated. The store appears very organized and pretty clean. 4 stars because no one greeted me or smiled at me when I came in, even though I was the only customer and standing at the counter for a few minutes. Also, during my time they stopped helping me and helped another customer without informing me. I don't mind that they helped someone else, only that they didn't give me a heads up and I had to wait again. Overall a good experience and will return.

Great company and I love their paint. Much better than any of the big box stores paint quality. The…read moresalespeople were helpful and awesome as well.

Awesome hardware store! So many vintage and replica knobs and plates. Rick and Sherry are super…read morecool, knowledgeable, and nice!

I don't know if they're ever open. We've now gone three times, from Westlake Village and they're…read morenot open during the business hours listed. I've called every day and they still haven't answered. Super bummed. I used to go 15 years ago to get anything I needed for my house.

Had a leaky pipe under our bathroom sink. The staff helped me pick out the perfect sized pipe from…read morea picture I had. They even allowed refunds when I bought the wrong sized nut. Thanks a ton guys!

A true old fashioned hardware store. Good supply of merchandise and very healthy staff…read more I will definitely be a regular customer.