I wanted to point out exceptional service by Elba. Currently, she is in charge of transportation…read morefor the residents needing to go to doctor appointments. Elba takes great care making sure the patients are secured and ready to go. Additional, Elba serves as a CNA and her care for my wife is excellent. ( I wish there were more like her). I have known Elba for over four years and her understanding of customer service is amazing. Elba understands that the patient is her primary concern and they pay her salary!!!

PT/OT/ST OUTSTANDING AND 5 stars. A few key staff, Louise (aid) , JT (facilities) Patty…read more(reception) all very friendly and helpful. Most the rest of the staff not so much. Standard answer is "I dont know". Eye contact and smiles are hard to come by. The furniture in the room was disgusting. Clothes were lost and only found because I took pictures of them and they knew what to look for. Power plug for Ruku was stolen the first night and never returned or replaced. The new administrator Janell has her hands full, however I believe she is going to be a great addition to the community. If you are going their, or placing a loved one their, go often and ask questions , follow up, take pictures, or maybe look for a different place

I will start with the facility. Yes, it is as old as dirt…read more.. My mom is there after suffering a massive stroke while I was at work. She was admitted into the Rehab. section (back area of building) for 30ish days. That area of the facility 100% excellent. All staff members are A+. Physical therapy is also excellent. They have rehabilitated my mom to some degree, but there is still a long way to go. She is blind in one eye and paralyzed on right side of body. She cannot speak, walk, or feed herself. She is also suffering with two blood clots in brain, has heart and kidney failure. She has high blood pressure, dementia and copd (even tho never smoked in her life). I have a very sick mother... She is now in the long-term care section (front). The problem is there are a lot more patients. Most of the staff really do care about my mom. If I see something then I address it with kindness because I know they care. It is hard to care for an elderly person, I know that. She lived with me until the massive stroke, but I can sleep well knowing she is being watched 24/7. My piece of advice to anyone who wants it from someone who is experiencing this. Do not just leave your love one there without frequent visit, input, and assistance. One thing I do is I choose to wash my mother's laundry so it does not get lost. Also, while visiting if I see she needs her diaper changed then I do it. If I see she has spilled something then I clean it. It is not because they will not it is because they have not gotten to her yet or she just did it. I decorated her area in the room. I brought in a tv and wall mount and hung it on her wall. I know when meals are served. If I can come and help feed her I do. She fell out of her bed. I didn't blame the staff, I know my mom. She was trying to get out of the bed. I have her on hospice and I simply ordered a bolster for her bed to avoid that happening again. It arrived in one day The other day I heard the nurse say to my mom, we are not going to give you your blood pressure medicine today because your blood pressure is really low. My mom didn't understand them, but I did. That is something I would have never known to do at home. I'm there as often as I can to ensure everything is well with her...That is my job...but they do their job just fine. It's a lot and no one is perfect and I don't expect them to be either. Also, I now understand why patients are up front in wheelchairs. They are watching them to ensure they don't fall or they are avoiding the possibility of bed soars, etc... I'm learning as I watch...I give input when my mom is up there. For example, make sure she has her cell phone, so you has something to do and yes, she can be there a little while, but eventually she needs to be put back in her bed. She is old and sick. Again, that is my input and guidance that I provide to them. They need that information, they don't know her like I do. I read the bad reviews and I feel for them, but that has not been my experience. Yes, I have had my moments when I want to take her home, but only because of guilt, nothing to do with the care they are providing. I hope and plan to take my mom home one day, but she just needs more time to get better. For now, I am okay where she is, but I will never leave her alone, I am there every single day. I made sure my mother is close to my home. I can be there in 5 minutes. I am her voice... It is a shame how many forgotten residents I often see without any visitors. I will never leave my mother alone. Overall, I'm happy with the facility. I gave it 4 stars only because the facility is old and can use some improvements, like new furniture in rooms and maybe a few more staff members to help with patients who need feedings, returned to room, etc. It is a thankless job and most of them do a good job and do care. One last thing, I give two thumbs up to the cleaning staff (Terry) and Laundry lady. They work hard to maintain the facility. I don't know everyone's name but they sure know mine. They all know my moms name.

I would like for Glenview Wellness to recognize the cna T she is very well experienced in the job…read moreshe does. This woman will go above and beyond to make sure her patients are comfortable from feeding to changing and positioning them. We need more like her she has been a true blessing even though my mom don't understand her helping her out she has alot of patience and cares alot for all the patients she has to care for. Thank you for your awesome service. Lisa Gutierrez

These are always the hardest reviews. You know places no one wants to go to. Think about it do you…read morelook forward to going to a assistant living nursing home? Maybe having a family member their could be stressful You Think? With the growing aging population you have plenty of choices and of course its going break down to what your willing to spend or do. Our family decided the location and price was acceptable here and we were close to visit daily to be with them. This was in 2019. Of course with Covid came many challenges the FIL has dementia and MIL can barely get around but the care has been extremely helpful and above anything we could do on our own. We send staff come and go in hasn't been easy for them and the ones that remain are real hero's to us. We see them weekly and there has never been any issues to report, other family members visit different days we have camera installed and everything goes like clockwork for us. I am here this morning and I saw the negative rating and just wanted to make sure this wasn't the case for everyone. Watching someone decline in health is hard it's even harder to make the time and effort to do it yourself in a pandemic. We are grateful for the staff and Legend Oaks for the care of our Family.

This place conducts daily elder abuse/neglect and constantly violates HIPPA regulations by mixing…read moretheir patients medications or purposely giving their elders the wrong mediation. My mother is a resident in their care and they've destroyed phone charger cords (of which I bought or of my own money), stole hair care products from her (that were gifted from friends and family strictly for her), and constantly give her the wrong medications without water (every single day). And if the patient needs to be transferred to another location or new rehabilitation facility, they will mistreat that patient everyday until the patient leaves. DO NOT SEND YOUR FAMILY MEMBERS HERE!!!! THIS PLACE IS A LAWSUIT WAITING TO HAPPEN!!!

My grandmother stayed here for four weeks for physical therapy rehabilitation. I will say off the…read morebat I was extremely hesitant to want my family member in any nursing facility because of horror stories people hear. The Harrison exceeded all my expectations - the reason being a handful of staff members. First off, when you walk in you'll likely meet Ms. Sherry - who is kind and helpful and makes you feel at ease immediately. Thank you for being so welcoming and assisting my family every day. Luis, PTA - thank you!! Luis worked with my grandmother daily getting her strength to be self sufficient at home and walking to and from her bedroom, etc. He was kind, encouraging and an absolute gift. Lauren, speech therapist - patient and encouraging, thank you for taking the time to work with my grandmother and endure my family asking tons of questions and visiting during therapy. Lastly, her nurse Arthur and CNA Elsa - thank you guys!! The care Elsa showed will never be forgotten and we are truly grateful. The only reason I didn't give 5 stars is the follow up during and after discharge - referrals for home health PT/OT was great but ordering equipment has been bumpy. Upon discharge we expected equipment or how to go about getting it and have yet to hear back from the company or our contact @ Harrison.

Our family placed my grandmother in this facility after a major surgery with the hope that she…read morewould receive the care and rehabilitation she needed to regain her strength. Unfortunately, our experience was extremely disappointing. The biggest issue was the lack of timely care. If you pressed the call button, you could expect to wait an hour or more for someone to respond--even when assistance was urgently needed. There were multiple occasions where my grandmother needed immediate attention, had already pressed her call button over an hour earlier, and no one had come. We would end up calling the front desk ourselves just to have someone go to the nurses' station and tell the staff to get up and help her. That should never have to happen. We repeatedly brought these concerns to management and the higher-ups, hoping things would improve. Instead, our concerns were brushed off, dismissed, or met with excuses. Nothing ever changed. We were also repeatedly told certain doctors and specialists would be coming, but many never did. The physician rarely showed up, the nutritionist we were promised never came, and several other services they assured us would happen simply never did. Medication management was inconsistent, the food was poor, and overall communication was lacking. It felt like promise after promise was made during the admission process, only for those promises to be forgotten once my grandmother was admitted. I do want to recognize two employees who truly stood out. Vivian at the front desk was always kind, professional, and incredibly helpful. She has no control over the care provided on the floors, but she consistently did everything she could to help us. Nicole, the wound care nurse, was also outstanding. She cared for my grandmother every day with compassion and professionalism. The only reason we didn't immediately transfer my grandmother to another facility was because we trusted Nicole to continue managing her wound care. Aside from those two individuals, I cannot recommend this facility. The nurse aides were often unresponsive, doctors were rarely seen, medications weren't handled consistently, and the overall quality of care fell far below what was promised. If you're considering placing a loved one here, I strongly encourage you to look elsewhere. They deserve attentive, compassionate care--not long waits for basic needs, broken promises, and concerns that go ignored. DO NOT GO HERE.

My 87 year old mother has been receiving services now for 2 weeks with 4 weeks left to go and WE…read moreLOVE THEM! Their office staff is prompt, professional and knowledgeable and their staff that visits mom at her assisted living are equally awesome! I am so glad we went with them to provide mom the help and care she needs.

From the owner: Providing You with Exceptional Home Health Care in the client's place of residence. At home or…read moreAssisted living facilities. Aspira Home Health Aspiring Excellence in Home Care Facing the challenges of mobility limitations, disabilities, medication management, IV therapy wound care, age-related conditions, and other health concerns should not hinder you from living the life that you want to live. We provide Skilled services which include Nursing, RN, LVN, Physical, Occupational, Speech Therapy, and Home Health Aide services as ordered and prescribed by the physician. At Aspira Home Health, our clients are always our priority.

I attended family night last week and the staff was very friendly and the food was good. The…read morebuilding looked clean and residents were happy and engaged. Khary was at the front desk and greeted me with a smile and was very helpful. Landon, the Executive Director, was accessible and led his team by helping to serve food and making sure everyone had a good time.

StoneCreek Independent Living is a wonderful community with an atmosphere of genuine kindness…read more Jeannine, the Community Relations Director, is exceptionally patient and compassionate, she truly listens and takes the time to help people find the right place to call home. The entire team is lovely and supportive, creating a welcoming environment where residents feel cared for and respected.

My husband was dying of cirrhosis of the liver. He was in a nearby skilled nursing center, I went…read moreto meadow lakes so he would have privacy in his final days. When I went into meadow lake to sign the contract ,I was rushed through the process . The contract is about 2 inches thick , the directors remark was,"I could go over this with you, but this is basically what it says" I was in crisis mode and signed on the marked areas. Please let me assure you this is not my normal behavior, but this situation was totally different. They were so nice and helpful in the end I wrote them 2 checks totaling over 3000.00 dollars. I brought my husband in November 12 at 1pm with hospice . He was ambulatory. He passed away at 10:10 pm the next evening on the 13th. My sister came down and we had everything removed from his apt.by 1 the next afternoon. At the most we were there 48 hours. I called the following day and asked if we would receive a refund they replied ,after dodging my calls for several days, that I should have read their contract. Again I was rushed through that entire process. Today they mailed me a check for $414.17. This is not a good honest Christian home , do not send your loved ones there. If you do,go over the contract ,line by line. Sheila Carroll

From the owner: Meadow Lakes offers Independent Living in North Richland Hills, Texas. The community sits right…read morenext to Iron Horse Golf Course and offers deluxe amenities and convenient services.

Their morning kitchen manager needs to start paying attention...I have been visiting my mom for a…read moreweek, everyday she orders toast...in 7 days not one piece of bread has been anywhere near a toaster...they just take bread from a bag throw in in some styrofoam and bring it up...if she wanted bread she would have ordered it...for 3000+ a month the least they could do is buy a freakin toaster and train someone how to use it... I am willing to provide lessons for 300 bucks an hour

We recently moved to the Conservatory at Keller. We looked at numerous places and always came back…read morehere! The staff are friendly, professional, and sincerely want what's best for you. We feel like we are surrounded by an army of helpers! We love everything about The Conservatory - we are so grateful for all the activities, housekeeping, etc. It feels like we live in a resort!!!