I had hope to discuss this with the "upper management" but no one returned my calls after my strange and unpleasant visit from the locksmith they sent. After not getting a reply to my inquiry via their website, I called and told the woman who answered exactly what I needed (two doors needing one deadbolt on each, new holes drilled). She told me the service fee was $29 and that a locksmith would call me back. It did not take long for a locksmith named "Ron" to call me and offered to come that day. I told him exactly what I needed and he quoted me $185 per door plus $80 per lock. I agreed. I said "Plus the $29 service fee?" He said he'd waive that if he did the job. He arrived several hours later and at first said he couldn't do the job I asked (door too thin) and tried to convince me of other options but then decided he in fact could do the job. At that point he said $289 per door and $80 per lock! I said we agreed on $185 and he claimed he had said "starting at $185" which is not true because if he did, I would have asked more questions. He told me that this new price was the going rate, and that it's not much more than he originally quoted ($200 more) and eventually asked if $269 per door would be acceptable instead. I said no. He told me to think about it and I agreed. But at this point, his friendly demeanor was gone. I had planned to ask for a quote for a less pressing job (switching out doorknobs to the original antique ones removed years ago). He said it was impossible and that I must have new doors. I was perplexed because these were the original doors and he decided to "show me why it wouldn't work" by removing the handles/lock from one door but stayed silent with no replies as I asked him clarification questions. At that point he said I owed him $169 for the service fee "because he had done work." I said I didn't ask him to remove the handles/lock and that the service fee quoted was only $29. He was very angry at this point and asked me what I wanted to pay. I said I'd pay the $29 (just to get him to leave as the tension was very uncomfortable at this point). I Zelle'd Ron the $29 and at that point, I realized the money was going to "SafeKey" (his own business) thanks to this name on the Zelle account and not going to "North Shore Locksmith." I called North Shore Locksmith after he left and the guy who answered wouldn't help me understand why SafeKey had come instead of North Shore Locksmith but assured me that "upper management" would call me back. The next day, no return call. I called North Shore Locksmith again in the morning and again near end of day, each time the person telling me someone would call me back and days later, still no call. Very odd "bait-and-switch" incident where North Shore Locksmith gave my job to a random locksmith, who in turn, "baits-and-switches" on his quoted costs, pretending there was a misunderstanding on the initial quote. I had hoped this was all a misunderstanding with North Shore Locksmith but since North Shore Locksmith won't contact me, I'll never know. Since then, I've gotten quotes from other area locksmiths who are more affordable than even Ron's initial quote. read more

I called and arranged an appointment -- the owner David got back to me and we setup an appointment. The service person who was responsible for my locks called me and verified the appointment. He also called to let me know when he would be here and arrived at the time promised. Since my locks were older, they were more complicated than anticipated I could not have the work done. David issued me a refund for the service call since the work could not be completed. He even said he will work with me to provide me with better locks. David kept his word and provided me with two new locks/deadbolt. I am very happy with his work and his work ethic -- he keeps his word and verified everything was working before he left; I would recommend this business. read more

Super nice. Super quick. Super efficient. Neil and the staff at North Shore Locksmith are a pleasure. Will absolutely use them again, and highly recommend. Reasonably priced as well. Refreshing. read more

I called & Neil took good care of us in no time. For what started out as a terrible day quickly got much better thanks to Neil!

Working with North Shore Locksmith was great. I received a quote quickly and had a technician onsite in no time. Neil was professional and he was able to provide us with the all of the locks we needed. I would absolutely recommend. read more

David was super responsive, a technician came out the next day, offered several reasonably priced options and completed the project without issue. We had a doorknob and deadbolt replaced in under an hour. Thank you! read more

Neil came to our home after we just moved in and was able to replace all 4 door systems with new locks and rekeyed them to a master. Service was fast and the response from when I called was quick. read more

Came out quickly and was able to get the job done! Price was reasonable and the staff was friendly and kept me updated with his ETA. If I need a locksmith in the future, will definitely call them! read more

We had a very good experience with North Shore Locksmith. We used them to re-key all the locks in our new house. They were very easy to schedule, even when we had to change our original appointment the morning of. Neil was our locksmith, he was very professional and quick and didn't try to up-sell us on things we didn't need. My only critique was the post-job clean-up could have been a bit better because there were some scraps and tiny hardware pieces left behind. We would use them again, particularly in an emergency given their responsiveness and accessibility. read more

North Shore Locksmith was able to come out right after moving into our new home and helped us get all of our locks changed. They were on-time and were very clear explaining what we needed and what they could do. Neil was courteous and efficient and we couldn't be happier with the job they did. Highly recommend. read more

I contacted North Shore Locksmith and spoke to a pleasant person who told me a technician would call me back shortly. Neil called back within 15 minutes and we discussed my need for a new mailbox lock change. He said he was available that day, but I preferred to meet him the next day, a Saturday. Neil kept in touch with me on Saturday -- a reminder call in the morning and a call 15 minutes before he arrived. He was friendly, efficient, and knowledgeable. The service was NOT cheap, but I expect that is the nature of the service -- we all should have been plumbers and locksmiths, right?? My experience with North Shore Locksmith was stellar. read more

Needed locks changed in new house. Neil responded within the hour and explained different options. Worked fast and was professional. Would recommend. read more

I will start by saying that the technician who came out (in 45 minutes) was friendly and efficient. He was there for literally less than 10 minutes. It was an easy process. My tenant locked himself out of the condo and we needed a locksmith to open the door. No deadlock, just the lock that's operated in the main handle. When I called to schedule a service I was quoted $45 for service fee and depending on door, $60 - $90 for the actual locksmith service. So I was anticipating a total of $140-still steep for the 10 minutes he was there but I expected it. He told me it was $135 for the actual service plus the $45 service fee, so $180 in total. I know these services and situations are expensive and I expect to have to pay high prices but please be up front about it! I don't like being misled or lied to. You feel powerless in these situations as it is and it feels like you're just taken advantage of. Hope I won't need a locksmith anytime soon, but if I do, I won't be using this place again. read more

My experience with North Shore Locksmith is certainly different from others. North Shore sent someone out to fix a broken lock who was not able to complete the work. That was followed by someone they sent out from another company who marred my door and left it unsightly. A week later,Neil came out to review the work and recommended that I get the door painted, call him with the quotes, and send him the bill upon completion of the work. I mentioned that the lock still did not work quite right and I would like that looked at again. The quotes to paint the door were high so I decided to do it myself with Neil's approval to pay for the paint and materials. For three months I have been calling and leaving messages with SKY, who answers the phone. She says each day that Neil will call me back but, not even the owner, David, returns my calls. This company does not follow through on their work once they have been paid, they cease communication with their clients. I will post an update if anyone ever returns my calls. read more