I had hope to discuss this with the "upper management" but no one returned my calls after my…read morestrange and unpleasant visit from the locksmith they sent. After not getting a reply to my inquiry via their website, I called and told the woman who answered exactly what I needed (two doors needing one deadbolt on each, new holes drilled). She told me the service fee was $29 and that a locksmith would call me back. It did not take long for a locksmith named "Ron" to call me and offered to come that day. I told him exactly what I needed and he quoted me $185 per door plus $80 per lock. I agreed. I said "Plus the $29 service fee?" He said he'd waive that if he did the job. He arrived several hours later and at first said he couldn't do the job I asked (door too thin) and tried to convince me of other options but then decided he in fact could do the job. At that point he said $289 per door and $80 per lock! I said we agreed on $185 and he claimed he had said "starting at $185" which is not true because if he did, I would have asked more questions. He told me that this new price was the going rate, and that it's not much more than he originally quoted ($200 more) and eventually asked if $269 per door would be acceptable instead. I said no. He told me to think about it and I agreed. But at this point, his friendly demeanor was gone. I had planned to ask for a quote for a less pressing job (switching out doorknobs to the original antique ones removed years ago). He said it was impossible and that I must have new doors. I was perplexed because these were the original doors and he decided to "show me why it wouldn't work" by removing the handles/lock from one door but stayed silent with no replies as I asked him clarification questions. At that point he said I owed him $169 for the service fee "because he had done work." I said I didn't ask him to remove the handles/lock and that the service fee quoted was only $29. He was very angry at this point and asked me what I wanted to pay. I said I'd pay the $29 (just to get him to leave as the tension was very uncomfortable at this point). I Zelle'd Ron the $29 and at that point, I realized the money was going to "SafeKey" (his own business) thanks to this name on the Zelle account and not going to "North Shore Locksmith." I called North Shore Locksmith after he left and the guy who answered wouldn't help me understand why SafeKey had come instead of North Shore Locksmith but assured me that "upper management" would call me back. The next day, no return call. I called North Shore Locksmith again in the morning and again near end of day, each time the person telling me someone would call me back and days later, still no call. Very odd "bait-and-switch" incident where North Shore Locksmith gave my job to a random locksmith, who in turn, "baits-and-switches" on his quoted costs, pretending there was a misunderstanding on the initial quote. I had hoped this was all a misunderstanding with North Shore Locksmith but since North Shore Locksmith won't contact me, I'll never know. Since then, I've gotten quotes from other area locksmiths who are more affordable than even Ron's initial quote.

I called and arranged an appointment -- the owner David got back to me and we setup an appointment…read more The service person who was responsible for my locks called me and verified the appointment. He also called to let me know when he would be here and arrived at the time promised. Since my locks were older, they were more complicated than anticipated I could not have the work done. David issued me a refund for the service call since the work could not be completed. He even said he will work with me to provide me with better locks. David kept his word and provided me with two new locks/deadbolt. I am very happy with his work and his work ethic -- he keeps his word and verified everything was working before he left; I would recommend this business.

Best in town! Fast and reliable! They are so fast and professional!…read more Always recommend Johnson Locksmith!

Excellent service. They actually take pride in giving great service and being the best.read more

Writing this several months after the experience with this locksmith. The experience was terrifying…read moreand were were afraid to leave the review. I also skip details so they cannon identify me. We had a misfortune to call this company. They answered promptly, but refused to say anything decisive. We sent them photos and name of the locks to be rekeyed, but got nothing. No price estimate, no whether they can do the job or not, no cost of their labour per hours, nothing. But they kept insisting we give them our personal information and our address and they come to check the lock. We refused to disclose this information and decided their behavior was fishy. We said we are not interested in their services and hung up. They started calling us back. The first 3-5 times we told them, we indeed spoke to them but no longer interested. So please don't call us again. They kept calling and demanding our address and that they'll come by now to look at the lock. We refused. The call were made by several people, sometimes by a women, and sometimes by different man. We heard multiple (5+) people screaming at the person speaking with us and giving them orders. They all had Pakistani (?) accents. It sounded like they were panicking. They wanted our names and address. Badly. They kept calling past 10pm. By then we stopped picking up. They kept calling until we blocked their number. It was terrifying! We were afraid to go to sleep. We were afraid to leave house. We were afraid they'd come for us. Do not get in touch with these people. Do not give them your name or address or you phone number. Do not allow them into your house.

Wife answered and said Dave would retun in an hour. Got runaround on second call. Left number to…read morecall back. Never did. We're still looking for a reliable, professional, not some amateur knowing nothing about customer service who professes to be "reliable."

I could not unlock the door leading from the garage to my house. It was an old lock, the inner…read moreworkings were shot and it was stuck in the locked position. Even though it was no emergency because I could enter the house through another door, when I called Mike at Deerfield Locksmith he was at my house within 2 hours, replaced the lock, keyed it to match the deadbolt lock on the same door so I would not have to use 2 keys to get into the house and was on his way in about 20 minutes. He was efficient, knowledgeable, responsive and reasonable. I would highly recommend Mike and Deerfield Locksmith Company.

I contacted this company for my business. We have 30 locations, but one in Glenview needs a repair…read more i figured if their prices & service were good, i'd use them for as many of my locations as I could. I had to leave a message, It's been 2 days & no one has called me back.

Had a great experience with Yeshai coming out on a Sunday morning to unlock a door: he was prompt,…read morequick, communicative, and friendly. Satisfied customer.

I had a great experience with this company. They charge much less to come out and assess the issue…read moreyou're having ($45). They estimated between 9 and 11 and came around 9:30. Jayden quickly found and fixed the issue I was having with my door hand and lock. He also spend some time trying to fix my deadbolt too, but he realized the key pad needed to be replaced. Though he worked on it for quite a while, he didn't charge me for it. The Professional Locksmith seems like a good, honest company with knowledgeable workers. Another company told me the handles were beyond repair and needed to be replaced and quoted me $300, but Jayden fixed it for half that.

We were locked in our apartment and couldn't get out. !iit…read morewas 7 o'clock at night. We called him. He called back. It was over and a half hour.!! he did a very fast and throne job and not give them more stars if you had any thank you Dimitri great guy great locksmith!

10/10 Service! Demetrius is fast friendly and really good! Will be recommending to everyone!!read more

Sometimes you need to phone in the professionals, this was one of those times. I needed to have the…read morestriker replaced and door banged out for my garage. He managed to save me money by saving my lock. His prices are super affordable and he is really professional. This guy knows exactly what he is doing because I was lost. The door and lock works like a dream now! I am so happy to use him for years to come! I highly recommend everyone use Northside Locksmith for all your Locksmith needs. A good and honest business to have in the rolodex! Thanks Angelo!

I left a review on Google for them as they never showed up or called to cancel a service call. They…read moreresponded by calling me a liar and published my personal phone number in their response. This is the text I got back from them.

Outstanding place and people (and dog). They were able to help me with a weird key nobody else…read morecould. I am going here from now on. Get it done the first time.

Terrible experience. I came in to have spare keys made for our lockers, but the keys they made…read moredidn't work. I went back and they agreed to remake them, but the replacements still didn't work--and on top of that, they lost the original key to one of the lockers and denied losing it. Very disappointing overall, with zero accountability on their part.