I bought a car from a previous dealership and it was hit and I didn't know it. North State Auto helped me get out of that car and into the BMW that I wanted... I highly recommend doing business there. read more

Michael c. I had a great experience buying a car from north state auto, great customer service by Masood ,Chris,David,Tim. I got a Beautiful E350 seadan ,thanks for the great service guys . read more

I went here to purchase a car. They have luxury cars, and a nice selection. I don't have the best of credit right now and got approved and the whole process was super easy. BIG shoutout to Masood...he's the man! He is by far the best salesman I have encountered in my 18 years of buying cars read more

I did not purchase a vehicle here, although I wish that I had. The BMW that I came to see had already been sold. The service I received by Hooman, however, was excellent. I did not feel pressured at any time. The complimentary 3-month, 3000 mile warranty and 5-day "change your mind period" is incredible. I have painfully come to learn that other independent dealerships claim to do whatever it takes to satisfy their customers, but very few will put their money where their mouth is the way North State Auto does. read more

Tim and his team are awesome. We bought a 2013 Audi Allroad and they were super knowledgeable about the car and went out of their way to get us the right deal and financing. Highly recommend these guys. Thanks again! read more

My experience here was pleasant when I first bought my beautiful, low mileage BMW M5. I was a well qualified customer with excellent credit. So, I was in and out in about an hour. Unfortunately, that's where the great experience ended and the nightmare began. Within a few weeks of purchasing the car, there was a random check engine light that would go on and off. Assuming that I had bought the car from a reputable dealer, I called them up and told them about the light issue. I then went back to the dealer to get a copy of the service record because I'm assuming that whatever the issue was, it was probably minor since the car was running fine. Just to make sure I covered my bases, I took the car to my mechanic who works on BMW's. We changed the spark plugs, the mass airflow sensor, the air filter and fluids, trying to find out what was wrong. We kept pulling up a code that said the car was running lean. After that, I didn't get any check engine light for several months, and I maybe drove it for about 2500 miles since then. Fast forward to last week, the check engine light came on again, and I took it again to my mechanic who figured out that the wrong fuel injectors were installed and this is what had been causing the issue. I called North State Auto to let them know what was going on. I asked to talk to the owner or a General Manager, and instead was referred to a Service Manager (although he was a nice person) who informed me that they would not be able to help because it was past 3 months since I bought the car. I informed him that I had brought up the issue within a few weeks of owning it, and he said that they couldn't help me. Additionally, the warranty company said that they would not cover any repair because it was installed before the car was sold to me. In the end, I'm out of pocket for over $3000 to change the fuel injectors, and I still have not heard from the owner or General Manager of the dealership. Buyers beware. I'm sure they are nice people, but they are not ethical because they did not stand by their promise to help out if anything was wrong. I'm disappointed and won't go back to buy another car. read more

Great experience purchasing my Golf here. They let me take as much time as I needed to test drive and look over the car. On top of being accommodating and honest, they were able to offer a competitive price for the car, no haggling required. The purchasing process was efficient and streamlined. I would recommend to anyone. read more

I bought a Porsche from North State Auto in 2011, and wanted to wait awhile before writing a review. Even in hindsight, the car buying experience with these folks was first rate. Tim and Chris kept every commitment, even after they had my money. I found them to be up front and honest in their dealings, and would definitely buy another car from them in the future! read more

I just bought a 2013 750 LI from North State Auto, and they are the best. They do everything in their power to make you happy. They are very professional, thank you everyone at North State Auto. read more

Bought a audi s4 from these guys , last month . This car was the cheapest around on auto trader , came to lot spoke to Tim who give me the keys for a test drive , came back and talked to one of there techs Ryan , who gave me a lot of knowledge on the car and even walked me through some of the features that i didnt know about .Thanks you guys have a awesome team.I am a happy camper . read more

So refreshing to have had such a pleasant car buying experience! I was very impressed by the quality of inventory, the professionalism, and above all else, the customer service! My past experiences with car dealerships have always been dreadful, so this review is well deserved. The salesman respected my time & budget and the staff ensured that I had a very smooth process from start to finish. A big thank you to North State Auto! read more

I went in for a grand Cherokee jeep srt8 2014, while at first I was losing hope on getting it, Masood was there to make it up to me. Made it possible for me to get it, was very helpful and patient with me. He is the man to go to when buying a car. Would go back again and have masood help me out. read more

This dealership is by FAR the best car dealership I have ever purchased from, dealt with, contacted. I recently purchased a MINI through David, Omid and Hooman. Each person was nicer than the last. It is refreshing to find people who care about their customer, and are in the business to provide good service. I was amazed at their attention to detail, their candor, friendliness and overall stance towards customers. I will DEFINITELY use these guys again, and I urge all of my friends to as well. read more

Tim B. The owner of the shop has contacted me with super intend to ensure I am 100% satisfied. After all it seems there were a few glitches in the operation but they do take pride in ensuring their customer are driving away truly happy. Thanks Tim for attempting to make things right. read more

Just purchased a 2012 Porsche from them. Great experience. I worked with Jack whom handled the internet Q&A and initial negotiation. Then met with Masood (sales associate) who coordinated the test drive and finalized the deal. The transaction was easy and they delivered on all their promises. No hidden surprises or last minute changes. They were able to match my banks financing (David) and then called me the next day (after I bought the car) to let me know that they found an even better rate and applied it. Net net...I got a beautiful car at the price I wanted to pay and the experience was positive from start to finish. I recommend them. read more

It is because of the sure look of ecstasy on my husband's face that I must comment on the professionalism & customer-oriented service that was shown during the process of buying a vehicle from North State Auto. Chris made a great first & lasting impression that eased us into purchasing the vehicle & Omid was just as knowledgeable during the financing procedure. The icing on the cake was how they all entertained my 8 year old son; the staff is very kid-friendly & that goes a long way for us. Without any hesitation I would recommend giving them a visit...Hooman & Tim were wonderful too! read more

The staff was courteous and nice when I purchased the vehicle. I would HIGHLY RECOMMEND having your vehicle checked by a mechanic before making a purchase from them (dont trust the car fax). Let's just say, l learned this the hard way. My vehicle I purchased had been in a bad collision and I was not informed of this. In the end I was taken care of and they took the car back but I would not go back to purchase another vehicle from them. I was told by management, "Sometimes sh*t happens..." as I walked away with my reimbursed down payment. Yea, not what I expected to hear. Again, they took care of me in the end but not what I expected... read more

I purchased my BMW x5 here August of 2013. I liked the dealership because the vibe here was grimmey like other used car lots. My experience buying the car was great. Sales guys were cool and we were able to get what I think was a fair price on the car. I sold that car in March of 2014 just to get something a little more fuel efficient. I had purchased a warranty for my x5 which I should get a prorated refund on. I had a issue trying to get my refund from them for about 2 months, but that was also because I was being very patient with them. Well after 2 months I lost my patience and decided to write my experience here on yelp. As soon as Tim the owner, heard my complaint he immediately contacted me about the issue. He took care of my issue that day and made sure that I was a happy customer. Tim is a stand up, honest owner, who makes sure his current and past customers are 100% happy. I would definitely consider doing business with them again based upon my experience with Tim. read more

I just recently purchased a car. After buying the car I came to find small problems about it, one being that they purposally put my new registration sticker on the windshield over a crack so I couldn't notice it. I was satisfied, but after getting it, I'm starting to notice small details that are starting to bug me. There staff was nice-yah, but I felt they could have worked me a way better deal, but refused when I offered. They had no clue as to what warranties were on the vehicle, which they should be well informed about it they are going to sell it. When they looked up the warranty they said it would soon expire, but when I looked it up and called the main dealership it didn't expire for another two years. They were trying to tell me is was soon to expire so I could buy the warranty through them. Overall: experience was OK. read more

Easiest car buying experience in my life! Masood was a pleasure to deal with no pressure no hassle made things real easy. Tim the owner of the dealership made the whole process incredibly simple. Thanks you guys very much I love my car. If you see something you like that they have I highly recommend to go see them. Keep up the good work and once again appreciate everything. read more

I've purchased two different vehicles from North State in the past year and have had exceptional treatment both times. I've dealt with lots of dealerships in my life and the experience @ North State has been one of the best. They were very professional, there was no pressure, all the people involved in the transaction were exceptionally friendly, and both deals (they included trade-ins, too) were quick and smooth. I really appreciate the fact that North State places such a high value on the customer's time. Both our car transactions, one year apart, took less than three hours, from initial greeting to driving off the lot. I'm sure I'll be back again when the time comes for a third purchase! read more

DO NOT WASTE YOUR TIME HERE!! I found a rare car in the ad at this dealership that I had been looking for. They run my credit and confirm a deal. On Wednesday the salesman named Omid tells me the car is being detailed and put in the garage for me as I had a Friday night appointment. When I arrive he tells me the car is sold!!! And Tim tries to convince me to purchase a different vehicle. THIS IS BAD BUSINESS!! Where is the loyalty? He didn't tell me I needed a deposit. He didn't hold the car for me or call me. I've never been so disappointed and angry. Come to find out the car had been sold much earlier. These kids are nothin but hoodlums, no respect, no compassion. Is business that bad? They don't deserve to make money with so many other struggling dealerships. Please spend your money elsewhere. read more

Absolutely love this place and will never go to another dealership. Excellent customer service. Tim and the whole team are very welcoming and very professional. My husband and I are forever faithful. Can't wait till next year for my lexus. I absolutely recommend 150% thank you team north state auto again! read more

Very disappointed, went to the lot to look at some cars, no one came out of the office to assist me, there looked to be like a salesman inside eating a salad, but all he did was look at me. Do not waist your time going there. read more

Posted on craigslist a great deal for a Camry. They sounded all right but seemed fishy they held back on providing vehicle's location. Setup our entire day, took off work to go see the car on a two hour drive. Then they text message me at 9:00 pm that they sold the car. Talked to them at 4:45 pm that it was good to go. The old bait and switch. I don't appreciate poor business ethics like this. Must be desperate, beware. read more

Had a SRT-8 jeep on craigslist and got worn out with B.S. calls/texts/e-mails. Originally did not want to deal with auto brokers and salespeople but then Tim got ahold of me and he seemed different right from the start. He had only had pictures and my word to go by but made a firm, very fair offer considering he would resell. i drove there from San Francisco thinking the whole time it was a waste of time, gas and patience. Do i feel like an ass, this place rocks and Tim is as First-Class as they come..i give this establishment !0 stars on a 5 star scale.(thats good) ... Franco from the City... read more

During a test drive, I tell the sales guy that the car feels like it's out of alignment and pulling to the right. He responds by telling me that it's a safety feature in BMWs, that if a car is in trouble, it will veer toward the right shoulder of the road or safety lane. Seriously? I'm still wondering what planet this guy is from. The whole outfit feels shady, they are personable and likeable so as long as they can get your money. Shady. read more

For auto buying at it's very best, choose North State Auto. I was in search of a Mercedes SL550 and found the perfect one at North State Auto. It looked brand new, showed no signs of damage, and was one of the many classy cars on their lot. Not only are the cars classy, the service is the best you can find. I first met Masood who was the most patient salesman I have ever worked with. He readily got me the keys to the car I wanted to drive and put me on the road. Tim helped me close out the deal and is also helpful and friendly, the best I have ever worked with in the car business. His enthusiasm and knowledge over the car I wanted is unparalleled. Chris gave me invaluable information on modifying the car with the body kit I liked, and even referred me to a body shop to help with installation. And finally, David was quick, friendly, and efficient with the painful part - the financing. He made the process easy and comfortable. Thanks to everybody I worked with for a smooth transaction and a gem of a car. read more

My dealings with North State Auto have been nothing less than first rate. They were responsive to my emails prior to purchase, they had the vehicle ready for me when I visited, they were fair and reasonable in negotiating a final price, and they did not push additional warranties. All of this was topped by their responsiveness after I bought the car. One week after purchase, the CD player broke. Although I bought the car 'As Is", they sourced and replaced the unit, at no cost. They stand behind the vehicles they sell, and take great pride is having satisfied customers. If you are looking for a used car dealership you can trust, I wholeheartedly recommend North State Auto. read more

I purchased a 2015 Audi Q7 about a month ago and had the best car buying experience. I chose North State Auto because they offer a complimentary limited warranty. My sales guy, Robbie I think, was waiting for me when I arrived. We looked all through the vehicle, he showed me how a bunch of the features worked and then we went for a drive. Upon return, we went over more of how the vehicle worked. There was no pressure around purchase, trade-in, financing, anything! I did choose to finance through the dealership and David the finance manager was, and continues to be, amazing! Tim, the owner was wonderful as well. I didn't want to trade my other vehicle, and it was no problem to keep the Q7 there until I could arrange for pickup, as I live 3 hours away. About a week later I discovered the key battery wasn't working for one key, and when I was back in the area they swapped it out with no issue, and also provided a floor mat which I had forgotten to check for, and traded out the cargo cover for a black one as the one I got was tan. Whenever I have a question or want any info, David is available via text and extremely kind and helpful. I would definitely recommend North State Auto without hesitation! I didn't work really hard to try and battle for the absolute lowest rock-bottom price possible, but I am so bowled over my the customer service, that I am completely satisfied! read more

I purchased a car from this dealer almost a year ago and it has been in the shop more then my garage. The cars they sell are not the quality they claim. read more

This review is long overdue. Tim and Omid went above and beyond for me and I truly appreciate them! I would recommend North State Auto to anyone who is looking for a used car and is seeking a fair price and great service! In October of this year I was looking for a used S Class Mercedes. North State had one in stock however it was not exactly what I was looking for. They recommended that they check the upcoming auctions to help me find the right car at the right price. Wanting to get into a car as soon as possible, I continued to search the Internet to see what I could find. I found a car in Marin County that I was interested in. Wanting North State to get the deal I asked if they could arrange the sale for me. So, at no cost and no commitment to buy the car, the same day they had this car brought to their showroom in Walnut Creek from the dealer in Marin County. Once again, it just wasn't the right car for me, and at no point did they make me feel bad about the time and resources it took them to make this arrangement. Tim continued to watch the auctions however the specific car I wanted was selling for way too much. With that, I continued my search online. After a couple days I found the perfect car at another dealer in Hayward. The problem was that the dealer in Hayward would not budge on the price, therefore in order for North State to make the sale, there was no profit for their time and effort. Not only did I want to make sure North State was compensated for all of their help along the way, North State was able to secure the best financing for me thru one of their credit unions (0 Down and 0 payments for 90 days) and also had a much better aftermarket warranty available. Although there was no profit in the sale of the car, Tim agreed to buy the car wholesale and sell it to me so I could get the car I wanted, utilize the financing and obtain the best warranty. I realize that they did not have to do this for me. These guys are unbelievable, and again, I would recommend them to anyone! read more

ok so let me tell you why north state auto is the best. when I used to drive my fed ex truck there and deliver packages all I used to see was these bmw's and benz and these luxury cars. no disrespect but that aint my style im a hunter a person who likes to camp.so I talked to chris and mentioned to him I need a truck not a luxury vehicle. he replied I can get you anything you want. now lets fast forward a few months today im looking on their website and see a sexy Dodge Ram pickup just what I need I filled out the ap and within 25mins David G called me up. basically even with my $1700 down ill need a co signer and its gonna be my lady so he's asking what time is her lunch they'll drive the truck to Dixon long story short they are going to wait 1 1/2 hrs after they close for me and my lady to get down there, now tell me how many people would do that tell me one you cant can you. and the guys even remember me cause I haven't been there fed ex driver in a few months now. they have always treated me with RESPECT im not one of there customers who's buying a $50,000 benz im a blue collar worker. anyway thanks guys I will be coming back here to get the rountine maintenance done on my bad ass truck! read more

Tim and Masood were fantastic from start to finish. They sent additional information on the car upfront and assured me they'd give me a great deal if I came for a test drive. When I showed up they were nothing like the stereotypical dealership. They were friendly but in no way pushy. They answered my questions and quickly came up with the best offer they could give me. There was none of the staged "I have to talk to my manager" games. They gave me a very good price based on KBB. After we agreed on a price they asked if I wanted to sell my current car and again in no way pushed. Then I did the paperwork with Tim and he made it super easy. It took less than 90 mins from the time I pulled up to the time I pulled out with my new car with everything taken care of for both cars. Then a week later Masood sent me a 2nd key for my new car and the garage door opener I left in my old car. I'd recommend anyone interested in a luxury pre-owned car visit North State Auto. It was definitely worth the drive from Menlo Park. Thank you!!!! read more

i bought a car from there and was just too trusting, the swore the car was in excellent shape , it was not i had to replace tires, battery, a couple of other parts, and now i am faced with another big exspense. i repeatedly called them ,no return calls, gave me the wrong owners manuel, and when i asked them to repair the lemon they sold me ,they refused, not to mention they havent sent any of the paperwork to the dmv and i am driving with expired registration and tags on the car. this place is a joke read more