Based on the many five star reviews, I was very optimistic about the 2012 X5 35D they posted on online. Their description verbatim: "Beautiful exterior. Clean interior. This BMW X5 is so immaculate it is practically new. You'll instantly stand out with this hard-to-find 2012 BMW X5. Be sure to prepare yourself to get noticed in this ultra rare X5. The paint on this X5 is flawless; no scratches, no blemishes, no need to spend extra money on touch ups." After some extensive phone negotiations, I finally got down to a price I felt comfortable negotiating further in person. I decided to take two hours off work and drive 1.5 hours to see the vehicle. To my surprise, the vehicle was not at all in the condition described. The interior was in mediocre condition at best. There were many holes, cuts and tears. The leather steering wheel was completely worn. To mask the imperfections, a coat of rubber/plastic spray was applied to the interior in an amateur attempt to deceive unsuspecting customers. The exterior was no better. There were several paint chips in the rear tail gate and on every door. Even though the car fax was clean, the car had obviously been involved in some type of accident(s) evident from the running clear coat on the front passenger side door. The bumper looked like it had bee spray painted without clear coat. There were two very noticeable dings - one on the hood of the car and the other on one of the quarter panels. All four rims were in very poor condition (they did mention they would fix these at no charge). I know this was a used car so I was expecting normal wear, but there was just too many things to overlook especially for a car that was described as immaculate and practically new. I will say the staff was very friendly for a used car lot, but I wasted over 4 hours on a vehicle that was plainly misrepresented. read more

I was looking to buy a 2016-18 Porsche Cayenne. Steve Abrams was my salesman. Steve was great following up on my requests for specific vehicles and arranging meeting times. I went in a different direction buying a Land Rover Range Rover Sport but I did check NS inventory, however, they did not have the vehicle with the options that I was looking for. For future vehicle purchases, I will always check North State Auto. They have high quality, high end vehicles with a great service level. Steve is very professional and was a great sales representative. read more

North State Auto is the best! Personable staff, clean facility, and a beautifully stocked lot full of luxury cars. I had been searching for a used Range Rover Sport HSE for months. After endless searches online, multiple test drives, phone calls, emails, and texts with private party sellers and dealerships, I was exhausted. I almost gave up on my search when I found North State Auto! Their reviews on Yelp are amazing. I immediately called North State Auto when I saw a Santorini metallic black 2010 luxury edition Range Rover Sport HSE posted on Car Gurus. I not only received a phone call back 10 minutes after I called North State Auto, but I received follow up texts and phone calls the day I booked an appointment to test drive the Range Rover Sport. Upon arriving at North State Auto, my husband and I were warmly greeted by Will. He introduced us to the manger, Tim, whom also greeted us. After a test drive, Tim sat down with my husband and I to discuss finance options and any issues we had with the Range Rover Sport. I requested a copy of the mechanical inspection checklist and Carfax report. Tim gladly presented both documents and went through each report line by line to discuss any concerns we had. After about an hour of discussion, my husband and I decided we needed some time to think about purchasing the Range Rover Sport. We told Tim we wanted to grab a bite to eat and discuss our options over dinner. Tim gladly gave my husband and I the car keys to the Range Rover Sport so we could drive it to dinner. So amazing! After we got back from dinner, Tim asked us if we wanted to buy the Range Rover Sport or not. He was never pushy or pressuring my husband and I to make a commitment we didn't want. He had our best interests at heart 100%. My husband and I decided we wanted to discuss finance options further, identify just a few concerning items to document on a due bill, and discuss trading in my 2005 Ford Focus ZX4 SE that I purchased back in 2006. Another sales associate named Hooman helped discuss these points for another hour. Hooman was informative and created a financing option that suited our needs to purchase the Range Rover Sport. 8 1/2 hours later, my husband and I drove home in my dream car and traded in my old car! I am already recommending North State Auto to all of my friends and family. You are the best! read more

I purchased my dream car from North State Auto, they treated me amazing most dealerships gave me the cold shoulder because of my age not North State Auto. Steve and Tim gave me a deal of a lifetime. Thanks read more

What an easy and pleasant transaction! Saw the car online, made a phone call to ensure it was still there, and within an hour I was driving home. No hassle, fair price, and they accepted my trade-in without qualms. Seriously, from test drive to financed, one hour out the door. These guys have a great selection of cars, and a great team putting it all together. For an up-front, easy breakdown, I got a beautiful BMW 335i, traded in my old 335i, and got an extended warranty for a very competitive price, all of this with no surprises. Buying a used premium luxury car can be a gamble, these guys provide all the confidence you need to buy the car of your dreams. Check these guys out! You'll be glad you did. read more

This place is nice a clean and man do they have some sick ass cars! A nice Audi R8 in the class garage. They have loads of top luxury cars. I was looking for a BMW 745li, they were really helpful in finding me what I want. They had some BMW 745li but I wanted a black on black which they didn't have, but they were very helpful and found me a black one at another dealership they did business with or where friends with. They send me to Autoworld in Hayward where I found the car I was looking for!! Thank you Northstate for helping me. read more

I drove here from far away to buy a car, they're customer service is great but they're not great salesmen. They lied about the condition of a car, the accident history and were very stubborn and did not want to drop price. After not dropping the price we agreed upon a certain number but when it came down to buying it they kept asking for more money and more money. They also pulled some pretty shady stuff. They called me before asking for 12k down and when i got there they kept wanting that because the guy said they were going to do the finance with their friends company or something like that instead of our bank or a well known bank. Very shady, keep in mind the salesmen might say something about a car but lie about the condition and other things about the car. read more

I just bought my bmw from Tim and he is GREAT. He made THE impossible POSSIBLE for me. Super professional, caring and very very very nice team. I decided to get a car within a few hours, saw an add, called them, and same evening i drove off in my new car. Got a super great deal both on the price and the financing and came home with a BIG smile on my face. Thank you guys! I'm definitely coming back tcomo you! read more

The owner and staff of this dealership are FANTASTIC. They have no problems going out of their way to help people and always give helpful advice. They are a buisness but also all about the customer. read more

Incredible experience at North State Auto (NSA). I was in the market for a new/used car, after doing the commensurate amount of internet research I identified five vehicles that I wanted to test drive. The line up included a car from NSA in Walnut Creek. After driving three of the four cars and having various experiences I test drove the car from NSA. Not only was the car in great shape but the people from NAS were incredibly professional and competent in there knowledge of the vehicle. They were well aware of all the comps and ready to do what it took to allow me to drive off with the car. After some negotiation, we agreed on a price, and the rest was administrative. They not only allowed me to take the car to my mechanic to get it checked out before finalizing the purchase, they stood behind anything that had be to be done to make it right. David, the Sales Associate, and Hooman, Manager/Owner were incredible personable and did everything they could to make sure the transaction was as win/win. I strongly recommend the team at North State for the purchase of a BMW, Mercedes or Range Rover. They are the absolute best with these cars in a secondary market and only inventory quality automobiles... Still feeling positive about the transaction two months later. read more

North State Auto - Front of Dealership - Car Dealers Near Me - Walnut Creek, California

Would definitely recommend this location when looking for a vehicle. Went in to look at a vehicle I saw online & Steve was very helpful. He was really honest with the pros & cons about the vehicle & did not make me feel pressured to purchase it. The employees overall at this location where friendly & nice . Would definitely be returning & recommending after all the help & attention Steve & Tim gave us . read more

I love this place I have purchased two cars there and have always treated me with amazin respect. David, Tim, Chris and the others are efficient and provide quality customer service. I know I can always count on them to guide me with my questions regarding a car purchase. Special thanks to Ray Amorante for introducing me to these wonderful guys!! read more

Steve Abrams is the person to see for a great car buying experience. He takes care of his customers.

great bunch of people!! no pressure, let me "kick " the tires. awesome prices and great service!! complete different way of car sales from what you are normally used to. i would recommend "north state auto" to everyone!!! just an awesome place to buy from!!! ed read more

I bought my first BMW from them. It was a great experience all around. They made the whole experience easy and fun! Everyone was great to work with. Special thanks to Masood and Tim for the great experience! read more

Purchased a used Range Rover Sport, everything seemed fine and about 3 weeks later had a problem with two rims and tires. Spoke to manager Chris and with no hesitation he took care of me immediately. Got everything fixed in a timely manner and was the best experience I had in purchasing a used car. Definitely going to buy my next car from him as well! I would definitely recommend north state auto in walnut creek for your next car purchase. read more

I bought a 2007 BMW 335i Sparking Graphite Metallic from these awesome guys. Tim is a great man. He is not your average salesman out to get you for a profit. He genuinely cares about his dealership, all his cars and most of all, CUSTOMER satisfaction. He gives 3 month 3k mile warranty and will make sure the car you purchase is healthy and great. If not, he will do whatever it takes to make it so. Again, I HIGHLY recommend Tim and North State Auto when you want luxury and high end cars. This dealership is A++!!! Highly recommended. read more

The best deals ever! The best customer service, attention to detail and a lot of patience through the sale and optimal client services. They even bring the car to your home. I will totally recommended. I will definitely buy my second car in this place. Thank you!!! Romina&Enrique read more

This is by far the best place to buy a car in the bay area. The people there are there to make sure you get the best deal possible. They treat you like family. Hassle free environment. They sell high quality vehicles at a very reasonable price. I bought my 2013 lexus CT from them and they hooked me up. Shout out to chris, Tim and Hooman at @northstateauto for hooking me up with my new ride!! The experience was hassle free I was in n out within a reasonable time. When thinking about buying a car make sure to check out their website for all their current inventory. You will not be disappointed. These guys are awesome people. I highly suggest them for your new vehicle. read more

These guys are the REAL DEAL! They have an awesome selection of used vehicles and always have competitive prices as well as interest rates. I have a 2007 BMW 335i coupe that I was able to get through these guys and have been happy ever since. They are a newer store (only around for 3 years in W.C.) but have built themselves a solid reputation. Tim, Chris, Hooman, and the rest of the guys truly care about their customers and it shows not only in the way they treat you, but the product they put out. Their lot is clean and organized, and they have their own service center so you know the cars went through THEIR HIGH STANDARD of vehicle inspections. I send people I know in the market for a luxury pre-owned car to look at their store because chances are, they've got the cars people want. Keep up the good work! read more

I've been shopping around for my first financed car, and these guys are great! I am pretty indecisive but they did a really good job asking me the right questions to make sure I purchase a car that is just right for me. I've been to this store plenty of times to inquire about different vehicles and the guys are always patient and make time to answer my questions thoroughly. Everyone is so knowledgeable and NEVER pushy or rude. The store in general just has a very familial vibe, I love it. read more

North State Auto - Car Dealers Near Me - Walnut Creek, California

A friend of mine referred me to this dealer about a year and a half ago. I had been on the hunt for a BMW and was also trying to get out of a nasty loan that I had found myself in. Not only did I find a BMW that I fell in love with, they were able to create the financial scenario that worked for me. Recently, we were in the market for another vehicle, SUV this time.... We went straight to our guys here at North State and they were once again able to deliver. Your in great hands with these guys!! They will treat you with respect, won't push you into anything you don't want or can't afford, they will be honest, and most importantly.... they want you to be happy. Well done and a special thank you to everyone in the office.... I sincerely appreciate all of you. read more

I don't post often, but I had to to share the amazing experience I had with North State Auto. First off the staff greeted me very warmly upon entering the dealership. Not at all intimidating like I have experienced at other car dealerships. When I was asked if I needed any help I didn't feel pressured or rushed. I told them I was just looking and they politely let me know that if I needed anything or had any questions just let them know. When I found the truck I was looking for they were extremely accommodating, I got a ridiculous deal, and the entire process went flawlessly. Thank you North State Auto for the wonderful buying experience and I will be sure to send my friends & colleagues your way. read more

WOW!!!!!! I can't speak highly enough about these guy! The most, caring genuine and honest guys I have dealt with. They carry a great selection if beautiful used high end cars and they have a huge selection... Masood, Dave, and Tim went beyond the call to get me a car I wanted! I will only buy my cars from North Sate Auto from now on! These guys are the best! Thank you so much!!!!! read more

I can't give Chris, Tim and the crew at North State enough kudos. Like someone else had mentioned, I had a small problem with a car I bought from their sister store, Marin Imports. I know the cars are bought as is, and I expected some kind of bill from the work on my car-But no, not a cent..... If you are in the market for a NICE car, then this is the ONLY place(Or Marin Imports-See Omid and tell him Gary sent you).. Don't waste your time with Craigslist-Pay a bit more, but get the confidence in knowing you are dealing with some trusted people... read more

I just bought a Audi Q7 from here. They are so nice, willing to help out any questions we have. Response quick, have good idea how to solve problem and explain in details. I highly recommend to people. Car detailed and did a terrific job. Excellent customer service, fast processing paperwork. I would go back when I am ready to buy a Mercedes Benz. read more

This is the best place to buy a car. I can't say enough what a great experience we had in dealing with North State Auto in purchasing a car for our daughter. Not to mention the fact that after a year she decided she wanted a different car and they took back the original car they sold her and helped her find a new one. read more

I had great customer service but please beware and get the car checked out by a reputable mechanic. I went here and trusted the reviews. They showed me their check point list also. I've only driven the car 10 times and the service light came on, battery died and needed replacing and the starter went out. There's rust in the undercarriage too. Had I not went on a rainy day I wouldn't have missed the 2 large cracks on the windshield. I do love the car but feel I didn't get that great of a deal. 2 stars for the service and quick transaction. read more

UPDATE: I recently tried to trade in my car after a year of very expensive problems. I tried to trade it in to Carmax, but they told me the value was way less. Turns out the car was in an accident and they failed to tell me that. DO NOT BUY FROM HERE. Pretty shady. So I purposely waited over a month since buying my car from them to make sure that I was giving an accurate review. I can't say I'm unhappy with my experience, but I'm definitely not overjoyed. I got a car I love for sure and they seemed like good guys but....3 issues I'll get into. First of all, Masood (Pretty sure that's his name) was a good guy and very patient when I asked him to keep getting keys to different cars. He handled any issues I had with the car (a bubbled center console piece) before I bought it, and made the process overall a pretty easy transaction. The first problem I had was I went in knowing I had a credit score of 803, based on seeing multiple sites showing my score. When they pulled my numbers they came back saying it was 685. That threw me off, but I was good with the rate they were offering, so I didn't push back too much. What was weird was the Credit Union they used mailed me a letter a week later showing my score at 827. So I'm still not sure what they were basing it off of. They also offered me an extended warranty they said would drop my interest rate that I almost bought, but decided not to because it seemed expensive and they told me it was still under factory warranty for another 3k miles (which we'll get into in a minute). Even though I declined it, he (Random dude having me fill out docs) still gave me the lower rate. Also, when they were telling me where to initial on the documents I noticed they added GAP insurance without telling me...again saying he had to add something on there to get the credit union to lower my rate. It wasn't a big deal to me, so I just went with it. Moral of that story: Know your credit score and pay attention to what you're signing! My understanding is that buying additional services should NOT affect your interest rate. Let's scoot forward 5 days later (Christmas Morning). I start the car....Drive Train Malfunction and it wouldn't go into gear. Talk about rough start to the holiday. I calmed down, got it to start working and let them know about the issue the next day. They told me to take it to BMW and they would handle it. They were right about it still being under warranty, and BMW Concord fixed it, but it took a week to do so. Turns out it was a bad mechatronics unit and they said it was shifting incorrectly for a while. I thought I read somewhere that they do a 100 point inspection on all their cars, so I thought it was weird that something major like that would come up 5 days after buying it. But whatever. It's fixed and I researched a lot of extended warranty companies. You can get one from BMW for cheaper than what they tried to tack onto my loan. Or you can go with a 3rd party for about $1k cheaper. Flash forward a few weeks later - I get a notice from my credit union that held the loan on my trade in to them. They said my truck hadn't been paid off. That really pissed me off because I haven't missed a payment and have always been in good standing with them. I called North State and they said they had mailed a check a week earlier and it must have gotten lost. Which meant they waited 3 weeks to pay off my truck. That was very disappointing. Had I known it was going to take that long, I would have made another payment. Just checked though, and it looks like the loan was paid off finally (1 day short of a full month). Overall, the price I paid for the car with all the features was in line with KBB's estimate of a fair price. I don't feel like I got a good trade in price on my previous car, but I get it, these guys deal with luxury cars and they'd have to do a little extra work to get rid of it. Masood stressed the importance of their customer satisfaction and I don't doubt that they would have taken care of me with my car issues. I just wish that their financing was a little more honest and that they would have paid my truck off in a timely fashion. After all, they didn't exactly delay my new payment schedule lol. They still owe me a payoff difference, so we'll see how long that takes to get to me. read more

This company is no joke the greatest car dealership I have ever been to. They were straight up and honest with me and gave me the best service at the time I bought the car and any time afterwards when I needed help or advice on service/body work. I cannot say enough about how awesome the service was. I felt completely respected and will always refer anyone in the area to buy a car with these guys. Tim and Chris are not only great guys but they have always treated me like family. (I searched yelp originally for the dealership and they had the best rating so I went there first.) I bought a BMW 3.2.8i and it runs perfectly. They even helped my out with body work when somebody smashed into my car in a parking lot. Do yourself a favor and go there. Period. read more

It's time to update my review. After about 1.5 years with my Honda I returned to North State Auto and traded it in for a 2011 Mitsubishi Outlander Sport SE. I wanted something with less mileage and better gas mileage. I love my new car! And of course my experience with the team at North State was great. When it's time to trade my current car in I will return. read more

I just want to thank Tim's team! I am a very picky customer and very busy with my schedule.His team has certainly impressed me. Tim is such a good guy, down to earth for an owner. Massood was my assigned Sales Rep, did a fantastic job in showing me the car and addressing my concerns and got most of the paperwork via email and phone so when I got to the dealer, is matter of test driving the car see if I really like it when I did, David had all the paperwork, signed and out in less than 15min. Best transaction ever in a car dealership! So I strongly recommend calling Tim first if you are in the market for a car. My paperwork were not perfect but Tim was able to help me still and did his magic. I drove home with my BMW X5 same day! I forwarded my business associates to them and they got the same treatment and got his BMW 740IL series and working on a Porsche 911 for my other associates! Thanks again Tim, your guys are the BEST!!! read more

A great team. I purchased a vehicle from North State Auto and my experience was a great one from beginning to end. Thank you team, I love my new car. read more

This review is like a month overdo!! Bought my Cadillac CTS v here about a month ago from Masood who was nothing less than amazing! It was my first time buying a car by myself and he made it painless haha. You always hear horror stories about buying a car and how unpleasant certain salesmen can be but he definitely gave me a positive experience with it all. Everything went smoothly and I didn't feel pressured at all! They worked with me patiently even though my credit isn't as good as I would like it to be. I really felt like they genuinely wanted to help me get my car! Overall I'm thankful I went with them to buy my car and I've already recommended them to everyone I know. And even after you purchase your car they continue to provide you with excellent customer service! Go to them, ask for masood! And thank you Chris and ryan for taking care of my car for me, (they provided me a free detail and even double checked a minor issue I was concerned about) You won't be disappointed! Thank you guys for everything, I am completely in love with my car! read more

I ment to write this along time ago. I got a great deal on a 300 c from north state and I couldn't be happier with the car and costumer service. Class act all the way I will never go anywhere else. read more

These guys are THE BEST. I have bought 2 cars from them; thoroughly in love with both cars; they take care of me as a customer like I am family. If your car has a problem they have a great mechanic, Freddy, who you can trust with your car like you left it with your favorite uncle. Not to mention they have style, especially Chris and Tim, go check out their threads and their lot of beautiful cars. read more

Customer service is outstanding make you feel comfortable not awakes at all and all quality cars with perfect prices and they never fail at satisfying a customer no matter what it is. read more

We had a wonderful experience with North State Auto! We purchased a used vehicle through them. Everyone was very welcoming, caring, and helpful! We highly recommend them! read more

Would not purchase a car from North State. Employees drive the cars aggressively and harshly in and out of their lot and on the local streets. I would not trust them to sell cars that had been treated that badly. read more

I bought a car at North state auto this week and the experience could not have been better. They did not pressure me, answered all my questions and took care of some minor issues with the car in a prompt and helpful manner. My friend needs a car and i am taking her to North state auto as well. Anyone who want a used luxury car should go there. You will not be disappointed. read more