I normally do not leave negative reviews, but my experience with North Texas Vascular Center has been extremely disappointing and unprofessional from start to finish.
I was referred to this office by my doctor and had to repeatedly call myself just to get updates regarding my referral. Communication was very poor, and once the referral finally went through, it still took forever just to get an appointment scheduled with Dr. Karen McQuade
Unfortunately, I missed my appointment due to the Memorial Day holiday and the fact that I never received a follow-up reminder text or phone call. I take accountability for forgetting, especially with multiple medical appointments going on at the same time, but the way the staff handled the situation afterward was unacceptable.
Instead of showing any understanding or attempting to help reschedule me, the main focus was immediately placing a $50 missed appointment fee on my account and refusing to accommodate me further, despite the fact that I genuinely needed care. The staff was rude, unorganized, and constantly contradicted one another. Every interaction felt frustrating and unprofessional.
To make matters worse, when I asked about my copay, I was basically told to call my own insurance and figure it out myself instead of receiving any assistance from their office staff.
I was truly looking forward to seeing the doctor I had been referred to, but unfortunately the office staff completely ruined the experience. At this point, I have already contacted my doctor to request a referral elsewhere. I sure hope Dr McQuade see this review and makes an attempt to call me to apologize for the horrible staff she has working in the office or at lest sees this review and finds it concerning.
I would not recommend this office based on my experience. And unfortunately I had to give a one star so that it could leave this review but I would have given zero stars. read more