I just visited the excellent staff of the Pflugerville DPS. Ms. Sharan and Nekebra were both polite…read moreand helpful. MS. LESLIE is an ANGEL. During my perhaps 45 minute visit MS. LESLIE was very sweet and assisting several customers. I hope the Management appreciates the excellent staff there. Especially MS. LESLIE.

The staff is very friendly. This is a great location. I would highly recommend this location.read more

I'm over joyed this is the first time visiting this place I checked in @3:07pm and I was finished @…read more3:14pm. I must say this is the quickest visit I have had whew thanks Armando for the great information as to what does not need to be on my form, (I've been putting it on there for years) less writing for me.

An expeditious experience. Went in to renew registration and I was in and out in under fifteen…read moreminutes. The clerk was pleasant and polite and every sentence ended in a warm smile.

The best time to come here, apparently, is Saturday morning because I always go then and have a…read moregood experience. Today I was greeted by an employee who got specific details of my needs, noting them on a slip of paper to present the window agent. I waited less than 5 minutes and handed the agent the paper; it expedited things. I didn't have to start from the beginning. I had two issues that involved a lot of questions on my side. I was glad that she could answer everything, especially clarifying something I've been confused about for months. One thing I think they can improve on is being friendly. This employee wasn't rude, but she wasn't friendly. She was simply all business. That technically is appropriate, so I can't knock her for that, but a smile or positive attitude of a customer-facing employee would be nice.

I'm giving the customer service a one-star only because I can't give negative numbers. I called…read morebecause I had updated my account for a new license plate in early July but received a bill in late August. When I contacted Texas tag through Harris County Transit, the representative was willing to remove the late fee and credit my toll to my standing account. When the same thing happened today from Central Texas regional mobile authority, they sent me 8 Harris County who then told me that I had never updated my account. They never saw anything and they couldn't help me in any way. When I pointed out that they had already helped me once in August the representative told me she couldn't help me. When I spoke to her supervisor I got the same thing. All I wanted was the $4 that I was charged for not having a tag removed because I have a tag. But she refused to help me in any way. Don't expect anything from customer service. Texas tag. Even when the fault is their own.

I am a Senior lady living in Waco, Tx., driving a friend to pickup her son up from being…read moreincarcerated at TCCC in Del Valle Tx. We had difficulty finding the complex. but with the help of J. McG, #4101,we were able to arrive safely and he was helpful in walking us through to get Mathew out of jail. Mr. McG was kind, polite. and helpful in telling us what to expect. Mathew ( suffering from schizophrenia) seemed ok, but slightly confused. I just want TCCC to know how much we appreciate the help we received from J. McG, he did not have to get involved, but his help made our trip much easier. Pat R

Walked in to get my disability placard and sit down for about 30 seconds and they called my name I…read morethink I was there 5 minutes

This was a very easy process, considering I sat there without filling out the papers first. By the…read moretime I realized I needed to fill out the Registration Papers, my number was called. I think I caught on five minutes before when I was helping this lady fill out her registration papers. You see, English was her second language, so I was helping her, and that's how I found out I should be filling out papers, too. I told her she needs to be helping me. But it got worse on my end and the lady's end that I was helping. I got to the counter, and the nice lady told me we were supposed to be filling out the New State Registration Papers. So, with all that being said, the process did not take no more than 30 minutes. It was still a quick process. Yes, I suggested taking another number and starting from scratch, and the process was still fast. Now, let me tell you a little about the building. I parked toward the front. But that isn't where you go inside. The front door is in the back of the building. I parked in the wrong area. Also, as you go inside, you can use your phone to get a number or check in on the computer. Also, there are two lobbies--one to the right and one to the left. You can't see the one to the right. So if they call to come to counter five, go to the right.

Security there is very racist and assumed I spoke Spanish and also was fighting with me about not…read morehaving an appointment and I told him that that doesn't show up on my phone and he got mad at me and so I let him keep talking so I got a ticket and waiting my turn the lady at the front said I needed an appointment but I told her it didn't work and they insisted so I left I have proof I've gone 5 times in two years trying to figure out this and the same people can't even help even when showing them proof why work there as a security and front desk lady if you don't help anyways get a new job then. I'll be back tmr to see if I can get a manager or someone with importance to help cause I've gone 3 times this year and it's the same situation every time and it's exhausting I can't do nothing in America without a social security and they make it hard for us. They say make an appointment and nothing shows even with many zip codes y'all are a joke truly waste of energy and tax money we all pay for y'all to be there. It says I have to be there working 45 days if not something bad can happen as well so yeah a joke I'll get there names here soon also calling online they don't do nothing g but say our wait time is 120 minutes or call back again and they hang up instead of having you wait it's crazy no joke it's stupid

If you wish to see a reflection of the US, stop by a SS office. All sorts of people, attitudes and…read morevibes. Since I needed to provide verification of date of birth to start Medicare, a trip to the office was required. Fortunately, there is a location just 2 miles from us in SW Austin. The facility is large, clean and institutional. Wouldn't expect anything different. The waiting area is large, with lot's of seats. There were clean restrooms and water dispensers. You cannot bring in food/drink, no biggie. Once we arrived, I expected a decent wait time, so brought the spousey to join me and we just enjoyed each other during the wait. When we entered, not really knowing next steps, I went to ask the gentlemen in a uniform for direction behind a counter. I barely got out, Good Afternoon, I was.... well cutoff.. and told, check in at the kiosk as he pointed to the thingy to my left and went back to what was more important than helping me. Look, I feel for these folks who have these jobs. I'm sure they work with a great deal of angst from folks, not getting what they think they deserve from the system and may be the target of their discontent. However, it would be nice if he would of let me finish my statement, perhaps a smile, but not today. Hit up the kiosk, checked in, got a ticket and we sat and watched the monitor for when it was our time. As you are informed, your wait my be longer or shorter then others already in the room. Depends what you are there for. My number was called and we were greeted by a smiling agent, who took it from there. He eliminated my fears that I may have been a little late to apply, took my identification, including my Dutch birth certificate, passport and TDL to make copies. Came back, let me know I was all set and would be receiving stuff in the mail. Polite, efficient and pleasant interaction. I believe we may have been waiting 25mins. It was pretty quick IMO. We headed out and I made a point to walk out by the counter, smiled really big at the same gentlemen and thanked the dude and wished him a good afternoon. This blew him away by the look on his face, he managed a smile and wished me the same. Kill them with kindness is always a moto for me. For reference, I was there on a Friday a little after noon. Job Done..

I always make the effort to visit state capitol whenever possible. This's so far the best Capitol…read moretour I've ever taken. The Texas State Capitol was easily one of the highlights of my Austin trip and the best experience I've had. I joined one of the free guided tours, and it was outstanding. Our tour guide, Diego, did a fantastic job. He was enthusiastic, knowledgeable, and passionate about sharing the history of the Capitol. What I appreciated most was how clearly he spoke. He talked at a good pace, projected his voice well, and made sure everyone in the group could hear him. I learned so much about the building, Texas history, and the significance of many of its architectural features. Diego is truly excellent at what he does, and I highly recommend joining one of his tours if you get the chance. The Capitol building itself is impressive. It's the largest state capitol in the United States, and the architecture is beautiful both inside and out. The grounds are also worth exploring, with numerous historical monuments and statues surrounding the building. Visiting is very easy. There's no reservation required for the free tours. Just walk in and join one, with tours departing every 30 minutes. Parking is convenient too, with two hours of free parking available at the Capitol Visitors Parking Garage.

Free tours both guided and self-guided. Parking nearby. Never a bad day to take in some history…read more Walking the halls of the capital were very captivating Loved the history the Texas pride and the store. Purchased a few items took some photos . Took me about 2hrs for the self-guided guided tour. Very well kept, clean and inviting. If you enjoy history plan a trip and take in the sights

Today was my annual pilgrimage to the Round Rock City Tax office to pay my property tax bill…read more Wonders never cease! I was in and out in less than three minutes, how's that for service? Would I go back? Yes in 2012 the last week of December!

Fast and efficient location. We waited here for almost an hour before being seen but I expected the…read morewait due to coming mid morning. All of the business I needed to get taken care of was handled within 5 minutes of being called to the window. I didn't get the guy's name who helped me but he was an African American male and he was so professional and courteous! His customer service skills were out of this world!!! Another plus is that they have ample seating for everyone to sit while they wait.

Service stinks I'm sick need bennifits I vomit up to seven times a day and it's hard to sit there…read morefor hours. I'm when I have an appointment.

3.75 I had to get my Driver's license updated before it expired so I decided to go to this…read morelocation. I made a reservation online. In September I made an appointment for November. After scheduling my appointment I received a text message with the appointment confirmation of the date and time and a link that allowed me to check in online once I was there. I also received an email reminder. On the day of my appointment I drove into the parking lot, parked, clicked the link that was texted to me and I was checked in and received a DPS ticket number. I then walked in, waited in a line to speak with someone working at the desk. A friendly woman checked my documents, gave me some paperwork to fill out, and then told me to sit and wait in the waiting area. I sat at a table, filled out my paperwork and waited. I waited for about an hour and a half. During my wait several people that worked there came out and made announcements. They were there to help. When they finally called out my number I was relieved that the wait was over. The woman that was working behind the counter was friendly. She checked my documents, and then told me where to stand and took my photo. I paid, she gave me my paperwork and it was done. This process went really fast and took less than 10 minutes. Overall it wasn't a bad experience it was just very time consuming. The appointment time was at 10:40 and I left at 12:20. You will wait a long time before being seen but a positive is that everyone that worked there was friendly and helpful. A side note. Be sure to take hand sanitizer and some sanitizer wipes. I used the women's restroom and they were clean but they didn't have any soap in the dispenser and the large hand sanitizer bottle on the sink was empty. So take something with you to clean your hands just in case.

I had to go to DPS to get a new license. This particular location only takes appointments but they…read moreare easy to set online. You may have to schedule it out a few months, so make sure to plan ahead. When you arrive, you sign in on the kiosk with either your name, your phone number, or your confirmation number which is emailed to you. The kiosk generates a number and there are screens in the waiting room to tell you which number they are on. The process moves relatively fast compared to the past, but you should still plan to be there for about an hour. My appointment was at three, I arrived a few minutes early and was out of there around 4 o'clock. The clerk that assisted me was very helpful and friendly. It was an overall successful trip and some pretty good people watching while I waited.