I live at Northbrook apartments for 3 years now. Finances keep me from moving. Don't move here! I've never, ever lived in a worse location. If you like having a parking spot, don't look ve at Northbrook. Maintenance Men often take the only available parking spots and if you ask nicely to please let you park there, they get indignant and rude. They threaten to have you thrown out. I called the office to find a solution to this problem and was told "you're only a tent" by a Woman with a Russian accent. I don't understand why they need the parking spots, they never actually work. I've had repairs needed for 2 years now. They claim they are coming out and never show up. The electric is a fire hazard and shorts out, leaving tenants with no electricity. The smell of weed is a permanent fixture but cigarettes are not allowed. Do you like kids screaming outside your window with no supervision? Then Northbrook is your place. There's plenty of unsupervised kids to jump on your vehicle, leave trash everywhere and literally scream and tap your window just because they know they are not supposed to. The parents are just as bad. Don't ask the kids not to jump on your vehicle because the parents will tell you " They Kidz can do wat dey want" You're better off living in public housing, at least you will have repairs done in a timely fashion in the projects. Please, don't come to Northbrook. read more

The horrors that I am about to describe in this review are all fact and not exaggerated. My husband and I moved In April of 2018. We stayed a little over 3 years. It's funny how they advertise "24 hour emergency Maintenance" when in reality you can't even get regular hour daytime maintenance without harassing them and still someone only comes out if you're lucky. The apartment we were shown was nothing like the one they moved us into. Our apartment had the ol landlord special, painted over dirt, tape and nails. had cracks all over the ceilings with paint spread over them, walls literally crumbling. Our fridge leaked water the entire 3 years we lived there. They always said they were bringing us a new one and never did. Most of the issues we had my husband ended up fixing himself and paying for our own materials. The mice were bad but that was the least of our problems you see we had an infestation of bees. We told them about the bee hive forming on the fire escape outside our infant daughters room but nothing was done. Eventually they got in. There were bees swarming in her room. I went down to the office in a panic. They said they'd take care of it. Days went by. Finally a maintenance guy comes up takes a peak and says he's allergic and can't do anything. Another lady came out and taped the door shut and left us with a vacuum and told us to suck the bees up with it when we saw them. We l lived in fear for almost 2 months of the bees breaking through her room. Not to mention we were paying for a 2 bedroom where we had no access to the 2nd room. Channel 6 actually wanted to do a story when I told the office this They sent out bee keepers but Maintenance never took them to our unit. They just walked them around the property and left even tho they knew full well we had the issue. So we called the bee company ourself and told them to come back out. They did and they removed a 10ft hive and 100 thousand bees from our wall and floor. The wall and floor of course remained ripped apart. We asked repeatedly for it to be fixed and they put some tape over the holes. One day my daughter had a piece of concrete in her mouth from the big hole in her floor. I took it down to the office and threw it on the ladies desk. My husband ended up fixing the room himself, again paying for our own materials. The lot is always littered with trash. There's always fights and loud music. This is absolutely no place to have a family. The pool was always disgusting. One summer the city or state closed it down because of dangerous bacteria levels. Which you could see with your eyes it was filthy. Oh our ceiling leaked all the time when it rained and our bedroom window if we wanted open we had to keep a piece of wood in it to prop it up. I hope you like really potent weed if you're considering living here because the contact high you'll get from simply walking up the steps is standard with pretty much every neighbor we had and there were many. We seemed to be the only idiots who actually stayed for so long but that's just because we Wernt evicted like everyone else. We thankfully finally bought a home and moved out of the hell that is northbrook apartments. We went back, cleaned and even painted/patched holes that Wernt even from us. That was more than most that lived there would do and more than that place deserved but we were determined to get our security deposit back which we did. Renters beware you're in for a scare... read more

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If I sat here and told all of my bad experiences living here you probably wouldn't believe me. Just came home to an eviction notice posted on my door even though I'm not backed up on my rent. (I'll post a screenshot of my account from their website) A few months ago a bullet came crashing through my ceiling and ended up in the wall. They never fix things. They started renovating and upstairs apartment and left a toilet, dishwasher and more out front for weeks, they're still there. The outside door is broken and has been for about two years. Maintenance did come out recently to fix it which was tie a strap around the railing to hold it wide open which grants bugs, animals and anyone access the building. I'll post pics of everything I mentioned. There is so much more. Don't move here. And they recently started accepting section 8. So glad I'm about to become a homeowner read more

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I've lived in my apartment since 2016. At first it was a really nice place to live but the last few years this place has been plagued with nothing but trash and noise pollution. In addition, most of the HVAC units don't work as they leak freon. I know this because my HVAC unit has been busted all year. Apparently they are so old parts can't be replaced and new units are on back order. I'm embarrassed to bring guests here because now its like a 24×7 block party during the warmer months. If you value peace and quiet and properly functioning heating and air conditioning then this NOT the place for you. If you like noisy obnoxious people that throw trash all over the place then come on down and sign a lease, you'll fit right in. PS: there is no recycling program here so I hope you feel comfortable throwing all you plastic directly in the trash. Thats how they do it here. More importantly, in case you were wondering I ABSOLUTELY HATE LIVING HERE NOW! Hope to see ya soon read more

This is the worst place to live, I move in this apartment September 06,2022 and when I end up in the emergency room because I could not breath because there was so much mice droplets in the boiler closet, the doctor in the emergency asked me am I around mic or mold,# I am now on inhaler. I was held like a prisoner because the would not give me my money and I didn't have money to move. I had no heat, I was running four heaters in the apartment. @They didn't offer me an heater, I h@d to pay for it myself, I had to borrow money so I could get out of there, the place is infested with mice the wall in the kitchen is separating from the ceiling, I am on anxiety medication because what I have been going through , there was bugs you. outdoor not see but was bitting after me, l did foggers, in this apartment twice. there was crackling in the walls I told then and they said no one was here to help me so I called the fire department who I said do not cut the power on until a ele train comes they never sent one, the curicit break pops everyday, I have th pug,e my computers in the bathroom. they are letting me out my lease they had the nerve to say they are not going to charge me for the early termination fee of two months rent: I sent a certified letter that I will not pay rent until I get heat that was fro December and Januar. I have lots of emails pictures of all the nastyness in this apartment: I can't sleep un less I take something. these people should give me all my money back, my security and last month rent; because they brench contract; they advertise central heat and central air. I have a complaint open with license and investigation. I am moving,, but they should not get away with this, PLEASE DONT MOVE in NORTHBROOK Apartments. I am going let as many people as possible. I WONT MY MONEY BACK. This is a slum landlord, they should close this complex down. Times is hard and these people just take you hard earned money and keep you hostage because they know you don't have money to move. read more

DO NOT LIVE HERE. I have lived here since May 2019. All negative reviews are true. You may as well live in the projects yet they have the nerve to make rent so high for small space, mice and bug infested, terrible neighbors, terrible staff, no maintenance done. I actually captured a mouse and took it to the office, put it right on their desk. This place needs to be burned to the ground and completely rebuilt. Throw the whole apartment complex and staff away. Worst place I've ever lived. Will be so happy when I move to better. read more

I lived hear for 9 years. First few months was great. That's when it was st Ives. Ever since it's been taking over. It's been a disaster. The staff that works hear. Is so unprofessional,rude, inconsiderate, and disrespectful to the residence of Northbrook. And for the owner. I feel bad for them. Because they just don't care about anything. Accept making sure the outside looks nice to try and bring in more people and bring in the money. I have went through alot. With Northbrook. Beginning with. Needing stuff fixed in my apartment. Everytime I called. No one ever answered. They tell you to put in a maintenance request online you do that. And wait months. I had so many issues. And nothing ever got fixed. Go down the office. They say they will send someone out. Never did. They are full of lies. The maintenance. Only worries about. Driving around outside of the premises instead of fixing what's sopose to be fixed in the apartment complex they work for. So hear goes the part. Where they have No Remorse for you what so ever. I was tierd of paying rent and not having anything fixed. I gave them 10 months never could they fulfill there promises. Always paid rent on time. Finally I couldn't take it anymore. Went down office and told them. I'm moving out in a month. They gave me paper to sign and make sure carpets are clean. And place is cleaned. The day I moved was the 2nd of the month. I signed on paper in would be all moved out on the 3rd. Come back on the 3rd to get the rest of my stuff. And the rest of my stuff was thrown out side on the curb in bags. And the place was completely gutted out with in a matter of 5 hours. And while I had to go through each and every trash bag to get all of my stuff. they threw outside. The maintenance guy and the property manager just stood there and watched Me take my stuff out of each bag. Oh I'm sorry. The maintenance guy stood outside the truck and watched why the property manager stayed in the truck watching instead of helping. Contractors in there. I said what are you doing and they said management told them to Gut out the place. I went down there office. And the office says they weren't sopose to rip nothing out yet. So no one can be honest. And all it takes is a phone call to me. And also I did not give my keys back yet. Becsue I was not sopose to hand my keys in till the 3rd. Just as I signed on papers. I be out on 3rd. So it's actually sad that you go in and gut the place out. Without me returning my keys. All along. It was not about me. Handing in my keys. It was getting that apartment ready asap to move someone else in. Why would you tell me to clean the carpets if you going to gut it out anyways. Call the BBB and the BBB call Northbrook. can't even be professional enough even respond to them. All I Want to say is to who ever moves in hear best of luck. They will be so nice to you. Then after few months. It will all go down hill. Hears pics of everything. From not fixing stuff. To gutting the apartment when I was not moved out yet. To throwing my stuff on the curb. Breaking some of my things. Steeling my can of change I had, over few hundred dollars. And the saddest part about this whole thing. they couldn't even reimburse me for all the broken valuables and the stuff they took. It's the h**l they put me threw. Contractors steeling some of my valuables that I'll never get back. And they could care less. What I went through I hope no one else does. Just remember all these reviews tell the story of how this apartment complex really is. I'm so glad and just very thankful to be out of this apartment complex!! read more

I really like my apartment, but the responsiveness of the leasing offIce and maintenance makes it hard to live here. In order to have anything done, you have to leave multiple voice messages, email, and in person visits- and you still have to wait months before getting a response. They are quick to move people in, but there is no follow up. This morning at 8am on a Saturday, I was awaken by the maintenance crew hammering, banging or whatever else they need to lay the carpet. There was no consideration that the noise may impact nearby residents, no notice given. I can't recommend these apartments, I've had just about as much as I can take. read more

Worst play to live the fire alarm always going off at 12 am mind you I have a one year old. There is always trash thrown around the dumpsters. My car was vandalize twice and when I was fixing my car I was told to take my car off the jack stands that's what garage are for. My HVAC unit is always leaking puddles of water. Power goes out randomly and the apt's are infested with bugs and mice. The people in the office is rude and not cooperative at all. Also the parking lot always floods when it rains because they don't clean the drains. Please if your thinking of living here don't it is not worth your time nor the headache that comes with it. read more

Absolutely DO NOT live here. Rent is cheap enough, but not cheap ENOUGH. Your apartment will have either mice or roaches. Everything is being "redone" - they say, but everything that gets "redone" is just haphazardly patched up. Property manager, Nicole, fails to do her jobs, leasing agents are clueless and rude. Good luck getting a hold of ANYONE with authority around here. Mainentance requests? Flush them down the toilet. There are over 500 units here and you can count the total maintenance workers on two hands. Police here ALL the time. Trash everywhere. Don't waste your money or your time. Amenities UNUSABLE. read more

my lease stated I would have one assigned parking spot. I came home and all the spots are painted over. someone is now parked at my door. There was NO communication from management. No written notice No hey we will discount your rent since we have taken your spot. Trust if you are one day late with rent they turn you over to their lawyers. They have locked people out with out full notice. I guess paying your rent on time is not enough to get notice from them they are breaking their agreement. Sad but they suck with caring for the property and the people who live here!!!!! Zero should be a choice read more

I've been living here since May and so far so good neighbors are awesome Everything in the Partman is good I have no complaints

This place is trash and unprofessional, they don't get shit done. Supposed to have central air but I don't and never had central air since I moved in. I had to stalk them for weeks just to get an AC. My toilet is still broken even after I made a complaint and left a vm a month ago. Still no doggy bags to clean up your dogs shit it's been also months. Everyone that works here procrastinates, just trash read more

I moved into Northbrook May 17th into a 2nd bedroom apartment. I wasn't entirely happy with. I knew something was wrong when the original apartment I was suppose to move in, was suddenly changed. I moved into this unit that clearly had several damages with bad repairs. The walls are textured so you can see every imperfection in the paint. Tons of paint stains are on my floor. I haven't had central air since I moved in. I was told I would receive window units but that hasn't happened. Now that I'm locked in my lease , I realize I made a poor decision finalizing this rental. For the price , I'm surprised there's no microwaves or garbage disposals. I'm disappointed but I have a year to make the best of this. read more

These reviews are certainly terrifying to a new tenant - & what's even worse if the apartment managers/leasing office workers responses to these critical reviews. We moved in here recently (less than 3 months, won't say when, who we are, or where, just to protect ourselves). First of all, obviously, the apartment complex is under "remodel" so things are changing - slowly, very slowly, apparently. Let's start with the leasing office. There are a few ladies who work here who are kind & do well at their job - the other(s) not so much. Employees need to be re-evaluated - on customer service, computer/technology knowledge, etc. Sometimes very condescending, rude, & abrasive, or with little to no personality or friendliness at all. The model unit they show you is something out of an IKEA magazine. Wonderful view of the courtyard smells nice throughout, walls & paint & everything in perfect condition. They will not show you the unit that you are set to move into until your move-in day. This was the first red flag. Additionally, the lease signing process is a giant headache & not even the leasing agents know completely how to use the online signing system. We moved into a "renovated" unit - new carpets, recently painted, "new" (?) appliances, & all the works. Although it's quite obvious the "renovation" is just surface level. "New" tile floors in the kitchen & bathroom are cracked already from uneven laying down of the tiles & poorly done grout work. Grout comes up with each & every step & gets everywhere. Not great for people who choose not to wear shoes in the house, people with pets or kids. The laminate or whatever fake material the "wood" floors are is uneven, you can feel lumps & hills under you with every step. Additionally, the walls, floors, & ceilings are literally (not even exaggerating) paper-thin. You can hear someone sneeze from an upstairs neighbors apartment - every footstep sounds like a giant boom. Not to mention if you live on the Woodhaven Rd side of the complex, every car that goes by nearly shakes the building or God forbid a Semi passes by. The "new" paint job is almost laughable. There are huge paint drips & imperfections on every square inch of the wall, uneven lines around every corner, at the horizon lines of the floors & the ceilings & the windows. Paint & drywall already chipping. Windows have nice new blinds (that's good!) but around the window frames, there are drill holes & damaged drywall from previous tenants - pretty unprofessional to have that left there for new tenants, considering even during our final walkthrough we noted that as an issue we would like to have been fixed before move-in. Aside from being unprofessional, it's impossible for new tenants to install window treatments (curtain rods, curtains, etc.) because the drill holes in the drywall make it unstable/unsafe to attach new treatments. Also in terms of the paint job, the painters were so careless that there are paint drips literally everywhere in the apartment, on the "wood" floors, on the window sills, dripping down in large drops in plain sight, on the bathroom fixtures, etc. Amenities: The pool is ok. Nothing special. Not sure how safe it is considering the (teenage?) lifeguard sits on her phone & doesn't even watch the water. Kids running & jumping everywhere around in & out of the pool, parents do not watch their children. Kinda every man for themself - which is fine, but unexpected. Also would be nice if the gate for the ramp was regularly open for people who are handicapped/disabled or have a stroller to get into the pool area without going over 6+ steep steps. Laundry center is unusable. The new (?) appliances in the kitchen - all work great except, the stove top burners didn't work upon move in. Wierd, considering the head leasing agent said our apartment was run through & checked for everything before we moved in, & cleaned. Our fault too, for not checking all the burners. You would expect more out of the kitchen - no garbage disposal in the sink, & oddly placed outlets. Although the new granite tops & new dishwasher + fridge really make up for it. New carpets in the bedrooms are great - clean & soft. Closets are decently sized & have a few shelves. Other issues: - Roaches. The only thing to avoid it is to be hypervigilant & clean up after yourself & keep food strictly cleaned/organized in the kitchen. The weird part is that we had roaches within the first 24-48 hours of moving in (before we even went food shopping!)- not tenant fault, the complex has an obvious infestation (red flag). - Main building door: never locks/closes - unsafe, and ignored our maintenance request. People in the neighborhood are questionable in character. (red flag). We will see how it goes & if the issues are addressed in a timely manner & update this review. We are going to give it a chance and hope things get better. If not we will call L&I. We have contractors, handymen, and lawyers in the family. read more

Around fathers day weekend my car was broken into at the northbrook apartment homes, they have multiple cameras in the area it was parked. When the police came out and request to review he was told they could not see car directly but everything around it and the footage would have to be requested from the 3rd party company who monitors cameras. A request was submitted by both me and the police officer, after follow up multiple times and speaking to different people including the manager Kelly Sellers, and being promised assistance and that we would recieve footage, I was given the run around until I was eventually now told that it's been past 30 days and the footage is no longer available with no remorse or care by Northbrook. I even went as far as letting them know for a fact that I have been in that office years ago and seen an employee rewind those cameras to a certain date and watch the footage, and that the camera shows you were there is movement different from when its just recording. They have several cameras giving people the impression that they are concerned about safety but when things happen they don't care. My neighbor's parked car was hit right under the cameras and no help or footage pulled, the police told me there have been multiple car breakings in the last few months and no footage or any security measures added, equipments were stollen from under steps same result. What is the sense of having cameras and selling the property as one that cares about resident safety when you dont assist not even the police when anything happens. If you hire a 3rd party company to monitor cameras, how can they not provide what you paid them for and what we pay rent for. I am very dissapointed in the mangement and how this was handle as I was patient for over 30 days to get no result and nobody giving 2 shits about my lost of which some cannot be replaced. I guarantee if someone came into the office to harm an employee those footages would be found, so why the residents who pay for those cameras indirectly cannot be assisted as well. This is just my 1st step not to put Northbrook down but to let people know how unfaily residents have are being treated so it can be addressed in the future. Once thiefs know that Northbrook are doing something they will think twice, but if nothing is being done it will only get worst as a community. read more

I never lived here, however, I did SCHEDULE an appt with the leasing DIRECTOR and when I drove allllllll the way down there, she said "oo we don't have anything to show you." So then why did you not tell me this when I talked to you and made the appt? I was clearly pissed so she said she can show me the one that is under construction..I agreed..worst mistake..the place was actually gutted bc apparently the old tenants lived there for quite some time and they damaged the entire place..very unprofessional and a complete turn off..the townhomes are $1475 a month, you would think they would be more professional and actually want to rent the place out read more

This apartment building is a rip off. If you don't live next to the leasing office (which is the only building they keep clean) they won't come fix anything until you have to call L&I. They advertise "Central Air" but I haven't had a working air conditioner since May. Living on the third floor my apartment can get up to 110 degrees on a hot day. I explained to them I have a dog and asthma and would need something to compensate until they fix the issue. After two weeks of me stalking them because I found my dog passed out when I came home they finally gave me a window unit for ONLY my living room. The window unit brings in bugs from outside so I have to keep the lights off at night to not attract bugs. I still don't have a working central air, they don't return your phone calls at the leasing office and make false promises. For the past 2 months I've called every week about the air, there reply " Next week someone will come and fix" it's been that next week so many times. DON'T move here they don't care about your animals safety. They falsely advertise and they're VERY unprofessional! read more

Please stare clear of this apartment complex. You will regret ever making the decision to live here! The apartments are beautiful and the complex is clean. However, I have mold in my unit. That is the least of my worries. I Moved into my apartments March of 2018 and 28 days later I had a raccoon in my home. Yes, A living RACCOON. I notified the office shortly as I realized something was in my apartment. no one ever came out! 2 weeks later, I called again and still no one has come out. The following Monday I decided to call L&I to report the office. To My surprise, The rep said she had just received another phone call regarding the same complex but different issue. management finally decided to send animal control at the end of the week. They prorated my rent by 150.00. Shortly after, There was a 350.00 legal fee on my account and I received a document stating I was being taking to court but was unsure as of why either one was happening. contacted The manager, she stated not to worry about court or the legal fee and both would be handled prior to court. I never showed to court because of such. forward to September, I received a letter stating that I was being locked out of my apartment. the very next day, I was locked out and unable to return because of this matter. There is so much more to know about these apartments read more

The worst complex ever. When u first go for a tour they make it seem all nice...yes the main office and the model apartment is nice. But this is more like spending 1000 per month to live in a public housing unit. There is DOG POOP EVERYWHERE. There is Trash inside (hallway) and outside the entire property. Management is horrible I've been there since may and have been requesting things to be fixed since July. They have yet to fix anything... And they have a nerve to go up on my rent....I read the reviews before I moved there and when I asked management about the horrible reviews. She said it was a bitter tenant. Well I'm not bitter just frustrated. I pay my rent every month on time and it's not worth it. The HVAC systems are so old and loud. And the mice are out of CONTROL AND MY APARTMENT IS CLEAN. I feel forced to move because its not worth the money...plz do u research before choosing to live here unless u have section 8 or subsidized housing like a lot of the ghetto and dirty tenants they have there. read more

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I lived here for a year and it was way too long. Upgraded first floor unit. No microwave. They do have the hookup for a washer and dryer. No cabinet space! you only have cabinet space above the kitchen sink and bottom left/right of the stove. No pantry.There is an onsite laundry and it might as well not even be there. Expensive and the clothes come out the same, not to mention its disgusting in there. I went once and never again. I don't know where to start. The second floor apartment always had a leak into my bathroom and kitchen. Maintenance would come and fix it after a few calls. Before Memorial Day Weekend, I realized my AC was not working. I called and they said they had put a work order in. Long story short, over 3 weeks had passed...I even emailed the "owners/property head manager" he never responded. The onsite managers ended up telling me that I wasn't the only one (duh I am not the only one) its an apartment complex. She wanted to make a smart ass remark like "sure we will take care of your AC first instead of the people with medical issues". Yeah that is the kind of people you speak with when you are living there. I ended up buying a wall unit and putting it in my room. Then a month later they installed a unit in the kitchen SO NO CENTRAL AC. Winter time frame... if you are in a first floor unit you'll heat the entire building because of the door opening and closing. OLD HVAC SYSTEMS. So no matter what... They consume a lot of energy and everything is electric. If it snows, they will wait for it to be over before cleaning or placing salt. Most tenants would salt near their cars and staircase. I ended up buying 2 bags and making sure the stairs and sidewalk wouldn't ice. For some reason they think is better to just NOT SALT. People clean their spots and put chairs on them. No one sends out a memo maybe stating (move your cars so that the plowing company can clean them out). Whatever is cheapest and convenient they will do it. The intercom system does not work! you have to guess if someone is outside or a delivery. NO ONE CLEANS the buildings themselves. There is no housekeeping. There is only 3 "handymen" maintenance guys for 516 units. The office will act like its always the maintenance guys fault. Oh we put your order in blah blah blah. How the hell can 3 men take care of 516 units. Every work order varies and requires time. I had an ants infestation all summer. I called about it multiple times... The exterminator never came. Once again, same story we will have them come by when he is scheduled to do a visit. Parking: After 6pm there is no parking by your building or near by. You will probably have to walk a bit and park far. There is sections where there are NO LINES; meaning that people park however they want and do not care to damage other peoples cars. Since we are on that subject... few weeks before my move out date: my car was vandalized. They took the car emblems off the front and back in addition to scratches. Some of the tenants there have people "sleep over" or stay permanently. No parking stickers on their cars, yet they do not get towed. Hence as to why there is a parking issue!! Oh did I mention the drug dealers?! Yes plenty of those. There are a few cops living in this complex but that doesn't mean anything. They are barely there and sleep when not on duty. They are not the neighborhood watch. The trash bins outside... People prefer to toss the bags outside instead of inside and it reeks. Some people shouldn't even be living in this complex. They let anyone live there. My upstairs neighbors would fight on a regular basis. You could even see blood drippings on the stair case and outside door knob if you were going out. 2 electrical fires caused by the same people and the next door neighbor dead for over 1 week. The night the police was there the door was open and my first sight was blood and flesh. I had to sleep at a hotel and call the next day to request for someone to decontaminate that apartment/staircase. They actually did take care of that right away. A week prior to moving out, I locked myself out and it was 100 degrees outside. I called and left voicemail's to the maintenance on call person named katie. No one answered or called me back. I waited about 4 hours and nothing. So I had to drive to my sisters house to get the spare key. She lives over 1 hour away. Overall, this is not the place to live at if you are someone who works all day. When you work and have a hectic lifestyle, you just want to come home and rest. Not be waken up by a leak, fights, or fire alarms. Maybe a 3 floor unit might be worth the try. But do not count on maintenance being punctual or the management being helpful. Plus the safety of this complex has diminished significantly. They deducted $105 from my deposit to clean the apartment! I left the apartment clean. No kids, no pets, no wall stains nothing wrong at all. No trash on the floor etc. read more

My 8 months living here have been a nightmare. I just want to make it clear that management does not care about the tenants here. We have had all kinds of maintenance issues and management has done the bare minimum to fix things. The latest issue is a broken heating unit that does not work, and we are now in the middle of the worst winter season ever. Instead of sending a professional to repair the heating unit, management was kind enough to send us a portable space heater to heat our entire 4 bedroom apartment. It has been 2 months and despite our many efforts to get this fixed, management has made it clear that we are not a priority because there are other tenants with the same problem. Extremely disappointing to come home to no heat. This place is not worth the rent money, aggravation, stress and disappointment that comes with having to live here. Needless to say, I'm moving ASAP. read more

I live in Northbrook Apartment for about two years and it was the worst place to lived. When I first moved there, the apartment that I was supposed to move in was not ready so i had to move into another apartment. when I move in the apartment the stove was not working and it took them over a year to fix it. There was other issues but the mean issue that i had was the place was mouse infested. when I was there, I couldn't put anything down without the mouse destroying it. I could hear mouse in the walls day and night and constantly seeing them threw out the day and night. one night when i woke up, a mice was next to me eating. some of my neighbor got cats to help them with the mouse problems but for me i got traps. i will caught three or four mouse a day. I was constantly complaining to the office but the problem never got resolve. After a while I was force to break the lease because it was unhealthy to live in. when i broke the lease I told them the reason why i was leaving and told them i will be back in two weeks to pay anything I own which they agree to. In less than a week they have a collection agency calling my job, harassing and embarrassing me and discriminating against me. Basically, what i am trying to say stay, away from that place. They will take your money and don't give you the service you pay for and when you leave they get mad and try to destroy you read more

I moved in here at the beginning of February of 2017. Upon Our move-in date we did not have a shower rod and the maintenance guys who had renovated our apartment had left their trash bags and old Wawa coffee mugs and trash in the middle of our floor. They had never sealed anything while painting the apartment as there is paint chips and droplets all over the floor in every corner of the apartment even the bathroom .We complained about it and they were supposed to send a cleaning lady which never came. Being the OCD clean person that I am I cleaned it from top to bottom so we had to wait an extra two hours before we can move any of our furniture in. Upon further observation we found that one of the kitchen cabinets was not fastened in correctly and fell on my face when I opened it. Are toilet that we had never used yet had a crack in it and they never replaced it. I've now been here for almost 3 months and maintenance has not been here to correct anything. In addition to all this my next door neighbor is a drug addict and a drink who had the key to the fire alarm that went off and turned off the fire alarm before the fire company got there it is unknown how he had this key but he was arrested for this twice. I love the apartment and aside from my next door neighbor everybody is friendly and they accept animals including dogs up to 80 pounds. However if you want something done by maintenance you better hold a gun to their head or it won't happen for at least 3 months. Another thing we moved in and we did not have heat for 3 days because our unit was burnt out thankfully they sent somebody to fix that the next day because it was dead center of January and it was freezing temperatures. The window in our bedroom is supposed to be latched a certain way and it squeaks and Creeks at nights because there is only a nail holding it in place from falling in the g glass shattering. I see this as a major security issue due to the fact that somebody could bust the window in and they could just climb right through they have not fix this yet either and I mentioned something about this to them three weeks ago. My main complaint is about the maintenance and the service aside from everything I've listed here I actually love the apartment and plan to stay here. read more

I have never lived here, but I made an appointment for a tour and the worst experience ever. I go in for a tour (this was just a little over a week ago) and this leasing agent was sooooooo unprofessional and very rude. Every time I asked a question she rolled her eyes. In the beginning I thought there was something wrong with her. It was very clear that she had no idea what the hell she was talking about. It was one of those sales person that tried so hard to sell you smth but it wasn't just working out and at the end it turned out that she has only been with the company not for long.............I was pissed off that I wasted my time so I left....on my way out to my car I asked who happened to be a current resident about the complex and she warned me to STAY away from the complex. She said that apparently this complex is under a new management, but nothing seems to be working out. Before she stated you could call the office and the old staff members answered the calls and actually had knowledge of what went on and they would give you an idea of when maintenance would come out. If you had an issue with anything at all the property manager was always there to help, but lately these new staff members are USELESS. You go in and they are so unprofessional. If you request a call back from management, NOBODY calls you back and there is hardly anyone there. She told me that under a short period of time there have been many changes as far as new management, so this shows to tell you something. She likes the area as it is close to her job and very convenient, but is very unhappy with the new management. They are mean, unprofessional, rude and not helpful at all.............I am glad I ran into this tenant where after that tour I was feeling undecided but she made it clear to me. I made the right decision. I never want to live in a place where management doesn't care about their tenants. read more

Northbrook Apartments looked really nice back in Summer 2015 when they first started all the renovations. But each time there was a new addition i.e kids park; it would get destroyed by the dogs. The dog park is just an area where the dogs go to "relieve themselves" but the owners don't clean it so you could imagine this place smells of fresh hot urine in the summer with the hot sun beaming down on piles of dog poop everywhere. Dog owners have made it very unsanitary to live here as they let their dogs go anywhere. So If you like to trail poop into your apartment on a regular basis, please move here. If you like your children getting chased by someone's Pitbull, Great dane or German shepherd off the leash. Besides the dogs, this place is pretty dirty with trash everywhere (outside and in the hallways) people put garbage under the stairways, on the grass. Again, there's dog poop everywhere. There's mice running around in the ceilings.There's no cleanup crew for this complex. There's not enough dumpsters for the 500+ units so people tend to leave their trash bags on the sidewalks/street and the dumpsters are always full and smell bad. Great News if youre into drugs, there's plenty of drug dealers hanging around at the playground at night and in the parking lots during the day and night. A lot of things like safety hazards that need to be fixed such as front doors that don't lock and windows that don't lock, takes from 3 months to a year or NEVER for management and maintenance to get fixed. The windows are so horrible here. So if you live on the first floor, anyone could get in. Pins are used to lock the windows. They don't work because you could just push the pin out and get into anyones apartment. Also, the windows are very offset, for example you could stick your hand through where its supposed to lock, as there's about a 2-3 inch gap that lets all the hot/cold air in. No point in using the "HVAC" system here because it will cost you 100+ in electricity. Door buzzers don't work, so UPS/FedEx/USPS leaves your packages outside on the front steps for anyone to take!! Their excuse is they are renovating the gym and laundry room. Maintenance men enter your apartment whenever without notice leaving the place stinky, muddy boot prints on the tile (probably dog poop), if you have carpet down and you put in a work order, it's best to take the carpet up until the work is complete in case they come by and walk all over the carpet you paid for. Words of advice for management - I know it's not the dogs fault, it's owners, but, they are destroying YOUR property. Half of these owners have dogs and don't pay or have dogs that are just too big to be in 1 bedroom apartments. 1. Get rid of the dogs 2. Hire a clean up crew for the apartment hallways, dog poop, and parking lots. 3. Get rid of the dogs. 4. Please start a new way of handling work orders and get rid of sticky notes 5. Give prior notice before entering apartments especially for non emergencies. Utilize maintenance door hangers as well. 6. Get better windows for better insulation during the hot summer and very cold winter to save residents money. 7. Get rid of the dogs. This place is expensive for no reason. You are robbing people. Its no wonder people don't care about this place being sanitary or not, because the owners don't care. You have to appreciate your tenants. Don't just take their money. This place has so much potential. read more

I have been living here for more than 4 years (and I don't know why) and it's only getting worse. The only thing that management is concerned about is the rent. If rent isn't paid by the 5th of the month you can be sure that by the 6th of the month there is a notice on your door. However, let something be broken in your apartment or you have a maintenance issue and see how long you'll be waiting. I recently called maintenance concerning something in my walls and was told by THE MAINTENANCE SUPERVISOR that he'll be right over before 12pm and, as usual, HE DID NOT SHOW UP. I even explained to them that I had to leave by 12pm for work. I even called my job to tell them I'll be late and still, by 1:30pm he, nor his little helpers, didn't show up to address my concerns. The property itself continues to be dirty and untasteful. I wouldn't recommend this place to a homeless person, let alone someone of a professional background as myself. And yes, I'M OUT AS SOON AS MY LEASE IS UP!!! "You All Have Been Warned!!" read more

if i could give this apartment complex a (0) zero-star rating...i would. do not move to northbrook apartment homes! it's a set up! it looks nice...but the business management team is horrible! maintenance consists of a "team" of a non-speaking maintenance crew; therefore, they don't understand you when you're speaking to them. this is a huge problem when you're trying to instruct/guide them to rectify your maintenance issue(s). run like forest! do not bring your family to northbrook apartments as they are strickly business and do not care about your needs! read more

It's not such a bad place to live but it feels like they don't appreciate their current tenants. Maintenance is ok sometime you call and they come the same day or next but most times you have to call for 2 weeks straight to get them to come. One time I went to the main office because I wanted to renew my lease but not pay more in rent (which they were increasing by $10) I know it's just $10 doesn't make much a difference but I wanted to see if they would just leave my rent the way it is. I was speaking to the lady that is in charge of that part and she was really nice and helpful but there was another lady there (maybe a manager) and she was laughing at me because I didn't want my rent to increase by $10 saying it's just $10. That was very unprofessional and rude. She laughed in my face while she was telling me that pretty much I'm dumb and it's just $10. I renewed my lease because the other lady was really nice (and I really hate moving) but this will definitely be my last time doing so. IF YOU ARE LOOKING FOR A PLACE IN WHICH THEY CARE ABOUT THEIR TENANTS THIS IS NOT THE PLACE FOR YOU. It's very sad read more

I have lived in this complex for almost 15 years, saw it change management, saw it change staff. I stuck with them through it all. But enough is enough. This complex is no longer safe. There are domestic violence situations. The cops come through on a regular bases. The fitness center is only accessible when the office is open. The office hours are not conducive to individuals who work a 9 to 5 job. The staff know that its residents work, so when they have to call for issues and maintenance requests, they are rude. The staff also outright lie and purposefully tell its resident's false and misleading informations. Also the renovations that were done to the apartments were cheap and are not meant to hold up living in any residence pass a year. Plus from talking to other residents they have pestilence, rodent, and bird problems. Mice, bedbugs, bats, and birds are just a few of the horror stories that are shared with neighbors. Please do not come to this horrible complex to live. You will regret it! read more

Worst place to live in, they do not answer their phones what so ever. Every issue I've had I had to call the leasing office over 20 times and still with no answer. Until the point i have to walk into the leasing office FRUSTRATED AND ANGRY and then they threaten you with the "Oh we evict people everyday BULLSHIT". I've had a leak in my ac unit that has flooded my living room floor more than 6 times since March that I moved in. They claim its been fixed all 6 times and still its LEAKING!!!!! Unsure as to what the hell has been fixed. Our front door has been broken and never locks but yet we have keys for it. Every night there's an idiot woman screaming and crying up and down the side walk arguing with her boyfriend as if she were in a horror movie I call it "cry baby lane". Cops visit frequently. I've had my cars keyed randomly unsure as to by who or why! But of course theres no surveillance in this complex. Its just GARBAGE!!!!!!!!!!!!! DO NOT MOVE HERE oh and not to mention the mold thats seeping up from below the paint. They did a great job painting my "newly renovated" apartment that there's mold just about everywhere dried up beneath the paint. read more

I have never used yelp before but, I felt compelled to share my experience with Northbrook Apartments. I must first start off by saying that I am generally a very patient and understanding individual. Yet, Northbrook Apartments lack of professionalism and compassion is something I have never seen before (and I have lived in plenty of housing complexes). To start off my apartment had no a/c, a strange odor coming from the bathroom sink, no screens on the windows, the windows were not fully insulated, half of the outlets in the living room not operable, the light switch in the living room not operable, and the apartment had not fumigated have been in my apartment over a month now and only some the issues have been resolved. I have called over 20 times over the past month and most of the time no one answers. I would not suggest anyone move here unless they enjoy being frustrated and have a good lawyer because Northbrook apartments are one of PHILADELPHIA'S biggest SLUMLORDS!!! read more