1. Northcentral Connect

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Olive Branch, MS

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Northcentral Connect

1.0 (1 review)

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1 month ago

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CenturyLink Store

CenturyLink Store

1.0
(11 reviews)

If I could zero stars I certainly would. After being a loyal customer of over 10 years, century…read morelink deleted all of my account information and with it, lost my automatic payment info. They did not notify me and then hit me with a massive bill. They refused to try and make things right at any level. Happier than ever having canceled them and I wouldn't recommend them to my worst enemy. Shameful company. Steer clear!

Have had service 3 months. Was signed up for phone in addition to internet which I did NOT want…read more Duplicate charges on bills, but have been able to get them removed (just a pain!!) Speeds are considerably slower than they should be, and price is outrageous but being in a new area it is on par with the local competition. Customer service is my main complaint. Called about no internet in October and woman was very short and almost rude. obviously not having a good day. Received an email that my email address had changed, and when i called back found she had modified it though it was not something we discussed or that she verified. They would not give me her name or let me speak to a manager to lodge a complaint. It has happened THREE TIMES now that a cs rep has butchered my personal info when making a call for tech support. Last time was Thursday, called and scheduled a tech to come out for recurring internet problems. Sat here Friday from 8am to 4:30pm,with no call with an eta. Called and found my phone number was changed, to an out of state area code? Had it corrected and have tried multiple times to speak to a manager or file a complaint. Received an email for a customer service survey, but the link was expired the same day I received the email. Have sent several emails back and forth through the website, with canned responses that do not have anything to do with my complaint. Finally received a call from Heather today and was told there is no way to see who I spoke to on a particular day and time, the system does not log who modifies a customers information, and was told that often cs reps do not even log against a customers account when you call in. She verified my account information and AGAIN found my email address had extra characters in it. (FOURTH TIME) So obviously when they modify the email address I stop getting notifications that something has changed in my account. Giving one star because I have to give at least one star. This is by far the most unprofessional company I have ever done business with. Zero accountability and no way to reach anyone but customer service.The only reason I have not switched providers yet is that I do not want to be tied to a contract. But as today I am looking...

Verizon Authorized Retailer, TCC

Verizon Authorized Retailer, TCC

4.5
(2 reviews)

I bought my new IPhone 7 here. When I first came by, some guy offered an IPhone 5E for $24 a month…read more I said I would think about and started to leave and he says wait, $10 a month. So, I stared thinking about it and asked a few questions and he scanned it and said this will be $17 a month. So, got kind confused and left. The next day, a woman waited on me who I felt a little more trust worthy. She tried talking me into an IPhone 8. But, I didn't want to pay the extra $150 more than it would cost for an IPhone 7. So, I told her that and she said she didn't have one in stock but could get one the next day for me. So, the next day I called them on the phone and they said they did get an IPhone 7 from another store and it was specifically held for me like they said they would do. Anyway, they to my trade in which was an IPhone 5 which was in bad shape. Anyway, I have waited awhile to make that I am happy with the IPhone 7. I am fairly confident that I am not going to have any problems with my phone. Apparently, it comes with a warranty I realized. In summary, I wished I had paid the extra $150 for an IPhone 8 but it is too late now. However, I'm happy with my IPhone 7. This Verizon store is a lot better than the one in Southaven, MS which is only about 8 or 9 miles down the road. The customer service is better here.

My husband and I purchased 2 iPhones from Shquida yesterday! NOT only is she proficient and…read moreefficient, but all with a smile on her face and a happy attitude! WHAT FUN WE HAD! She truly care about us not only as customers, but as human beings! Before we left the store, I went over to B&R and got her her favorite "happy" for helping us and making our day. She truly went "ABOVE AND BEYOND" to make sure we were taken care of and happy with our purchases! THANK YOU!

AT&T Internet

AT&T Internet

1.2
(10 reviews)

I gave three stars because it works. Sales pitch was fiber optics will be "much faster". Truth is…read more"slower". Have only had couple of weeks. Waiting to see if bill is correct. Not happy camper. Haven't called because my experience with customer service hasn't been the best. May have to call when bill arrives. If it is not much less, as promised, will have to call

(Memphis, TN Customer) I am absolutely disgusted by how these people operate. I was very forcefully…read morepressured into getting the wireless and fiber internet services with a lot of misleading sales tactics and lies. I was with StraightTalk for years and never had issues and will be going back to them. I NOT ONCE GOT even half the speed I paid for for internet! The cell service is spotty at best! I missed 1 payment because my grandmother had brain surgery and I was out of down and they charged me multiple late fees and CONTINUED TO CHARGE ME LATE FEES EVEN AFTER I PAID MY BILL AMOUNT!!! I called several times and was left on hold for HOURS!!!! No one help or even tried! I was transffered to "MANAGEMENT" Who literally did LESS THAN THE FIRST ENTRY LEVEL AGENT!!! They operate in a compeltely unethical and scandalous manner!!! I have been trying to cancel and NO ONE WILL ANSWER!! THE APP STOP WORKING COMPLETELY!! I CANNOT GET THROUGH TO ANYONE!! IN one last ditch effort to get help I contacted the area supervisor TENESHA who was also less helpful than an entry level customer servcie agent!! They push people off refusing to help ENTRAPPING US AND FORCEFULLY KEEPING US INTO THEIR SERVICES!!! THIS IS A DISGUSTING MISUSE OF POWER!!!!!!! THEY HAVE NO REGARD FOR PEOPLE AND 0 HUMAN DECIENCY!!! THEY ARE A FRADULANT TERRIBLE COMPANY!!! DO YOURSELF A FAVOR AND STAY FAR AWAY!!

Northcentral Connect - isps - Updated July 2026

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