I live in Connecticut and drove almost 8 hrs one way and back. They had a one of a kind grey on…read moregrey Mercedes Benz GL450 SUV, from start to finish Jason Suminguit was a pleasure to work with, I loved his very straight forward approach , he didn't over promise and under deliver. I loved the entire process straight thru. filled out credit app online, gave him my credit approval finance bank offer reference number, gave my trade info 2007 Jeep Grand Cherokee, came in and everything was ready for me. Very good turnaround time, Thank you again Jason Suminguit ! It was a pleasure working with you. Best, Leyla

This place was just awful! I called and asked for the parts department. They took my name and…read morenumber and said they would call me back. After two weeks I gave up for the return call and traveled out to the location. Once I got there there was nobody in the service department reception desk, but there was a sign that said parts I went back to the parts room which looked like somebody's storage area behind a garage and waited. Nobody came three empty desks. I finally found an employee who said that somebody might be in the break room yelled over a wall for them and a young guy came out... With his lunch. I apologize for interrupting his lunch and asked if he could look up if a part was available for me and he said that their system will not allow him to search anything without a VIN number even though it's a general part. After that, I explained that I needed a key for the locking lug nuts on my vehicle And he stated that he recently ordered one for a customer with a similar problem, but then was unable to find it online today, stating that it looks like Mitsubishi may have stopped, producing them or making them available, which didn't make any sense. He advised that one of the guys who works at the facility has one, but he's not back until the following week and everything is under lock and key so he could not help me. Unprofessional, disorganized, not a very impressive facility at all will not likely be taking my vehicle there for service. Would not recommend this place only as a last resort as it just doesn't seem like a professional or capable service company.

Worst dealership ever! Overwhelming smell of weed the entire time I was there. Finance guy kept…read moreswitching up the price on me, bait and switched. He was also the rudest person I've ever encountered in my life.

Before I start, I want to say that I did not purchase a vehicle here. But that did not stop Josh…read morefrom giving us the most amazing customer service experience I have had at a car dealership. I rented a Jeep Grand Cherokee and was having some difficulty with the technology. Most car sales guys are going to try to push and prod and make you feel uncomfortable unless you go in a test drive and do the whole song and dance with them. Josh spent almost 30 min with me and my folks going through the technology and pairing our phones, setting the memory seats and making sure everything worked before we left. If I am ever in the market for a Jeep, I know who I am going to come back to! I trust Josh will make sure I am fully comfortable with whatever it is I buy before I leave the dealership!

NCAM was nothing short of fantastic in working on my purchase of a 2016 BMW 340 Msport in beautiful…read moreEstoril Blue. I never leave reviews, but people must know how great they are, especially since this was an out-of-State online/phone purchase. Mo...You're the man dude! He was in constant contact, answering texts and sending detailed video of this awesome bimmer. He went above and beyond what I thought was possible with communication, which is why I'm writing this. Get this: I had 3rd party inspect Tuesday. They sent paperwork Wednesday. I sent it back Thursday. They received Friday. Car shipped that day and arrived in Jersey Saturday night. Again, Mo is the man. The car is exactly as described, and I couldn't be happier. It's fast, gorgeous, fast, and exactly as described (probably better) and I'm proud to wear the NorthCoast plate frame around my tag. I would HIGHLY recommend doing business with them (Ask for MO). Thank you NCAM. I'll never forget the experience. Btw: ASK FOR MO!!!

Military family. We purchased this Explorer in October 2017. On my way across country in March…read more2018 the back hatch started to have cracks in the paint which I assumed was a part of the paint recall that was already out from Ford. Over the course of eight years, the back got worse and worse and worse, and started to peel and crack across the entire lower half of the liftgate. This week I finally changed it out as I am trying to sell this vehicle now I took a hammer to the back and revealed that the entire liftgate is Bondo. Back up to 2018 I tried to have this company make things right by getting an auto body to correct the work which they stalled for over a year until I gave up.

I purchased a car from this dealer via a trade-in. There was a problem with a missing spare key and…read morea new one costs $2500. Asides from slow responses, things picked up quickly after I applied some pressure. Particularly noteworthy was the outstanding service provided by Kara after I defined some very clear parameters of expectations. She did a great job and showcased her true abilities. I suspect the management team have not been so instrumental in bring out her true potential. Perhaps, if she gets promoted, the dealership can achieve a new level of customer satisfaction. Jasbinder Singh.

Service department damaged the car before handing me the keys. They have failed to follow through…read morewith repairing the car for two months and do not respond to messages. I would go to any other Hyundai dealer in the area, there are plenty!

Mark Faddoul was a pleasure to work with. The majority of our correspondence was handled online to…read moreaccommodate busy schedules. After we agreed on terms and price, I spent only 1 hour finalizing paperwork at the dealership before driving off in my new truck. I would recommend Mark to anyone in search of a new or used vehicle. He was kind, polite, fair and respectful. Thanks again for making the process so smooth!

Everything horrible. Treated like the sales guy couldn't talk to me unless they pulled my credit…read more Sales guy and finance mgr kept disappearing. Put every single stupid charge known to man on my "special deal." I was like "umm, no to all that and no." Tried to sell me a Lexus mismarked (it was an NX, I was seeking an RX) I figured that out and after 3 more old school sales tactics plus these super annoying disappearing acts, I announced I was going to dinner. I also let them know it was my first stop and wanted to look. Such a waste of my time. They then pulled another classic old school tactic of "what can we do to sell you this car" and I walked right out. Sales guy has called me from every phone number known to man, texted and emailed multiple times a day. Stop that sh*t and I blocked them. Wow. WOW. This woman has never been treated with such a level of epic awful at a car dealership. I've bought many, many cars in my years and these guys treated me like I was an idiot. This girl with the immaculate credit score took HER business elsewhere. I wouldn't buy here ever ladies if there was a fire sale. Good God. Oh wait- it was hail. My bad.

Mike sumpter sold my elderly mother a car with a payment of 800$ per month. A good salesman would…read moresell what would satisfy the customer and be with a reasonable amount for the customer budget. The purchase was a 2023 RAV4 basic edition. The purchase was on a Saturday we went back on Monday and was told there was nothing they could do about her not being satisfied with the purchase (I understand not all dealerships have a 3 day rule). When I tell you this SUV is so basic.

They screwed up the paperwork. They lied about damage to the drivers door. They didn't get me the…read morepaper work i needed to get plates until 10 days after the temp tag expired. (most dealerships get your plates for you.) they were extremely hard to deal with. i even asked for my money back before they shipped it to me and they blow me off. had to make the first payment a week after it was delivered. from the salesman to the manager not one person has done anything to make this right. beware of this dealer.

This is one of the worst experiences I've ever had with a dealership. I took my car to fixed for an…read moreissues that I already knew was the problem. I told them the exact problem and what I wanted done, they told me I had to have a diagnostic ran, which was $200. But I would get that back in repairs, I agreed. It took them 6 days before they came back and told me the starter (along with a myriad of other things) was wrong. I said the starter is fine, as I stated when I brought the car to them, the sensor is bad, and it doesn't think it's in park, so it won't start. The service person sent me a text using all caps to tell me I was wrong. I had to pay $200 for the diagnostic, had to pay for a tow truck to take it somewhere else, where they changed the neutral safety switch, just like I asked for, and my car has ran perfectly fine since. The people I dealt with at Kia were disrespectful and clearly don't actually know much about cars.

Tried to purchase a vehicle through Kia of Bedford , Alex give me a quote on a nice car when I went…read moreto purchase he said he could not honor it because he wasn't comfortable selling me the car because he thought something was wrong with it. Three weeks later the car was still listed for sale at a higher price!! So he misquoted me I thought it was too good to be true, but he didn't have to lie Come to find out there was nothing wrong with the car. It was all BS because he missed quoted me. Car was sold shortly after

No pressure at Dealer , was very good at developing a deal that convinced me to buy. Right price…read moreand Right Vehicle; everything went very smoothly!!

Definitely do not buy a used car here. Sold me a car with a blown engine.. Cleaned it up, dressed…read moreit up and said nothing. Should have been a red flag when they had me sign so many disclaimers.

Top notch experience here with the lovely Serena. What a lovely, welcoming facility, super nice…read morepeople all around. Serena was so kind, but expertly informed about each and every car- their specs, details, etc! Superior product knowledge and exceptional customer experience. I told her upfront I was extremely picky and she delivered 100% beautiful choices and offered flexibility by researching nationwide on a car I had lost in a (rather devastating) accident. It's not a situation anyone would like to be in, but the good news is I'm still here- but my car is not. I did not purchase today from her- and it had absolutely nothing to do with her customer care. She's top tier and deserves a big raise, just for how well she knows these cars. Specs, stats, features... this lil gal can walk that talk. If you're a picky person- you've got my highest recommendation to make an appointment here and see one of these beautiful, fairly priced cars. Highest marks for a top notch experience. The reason I did not buy is (other than picky) I'm mourning a loss of a car I deeply loved. I need more time to hunt. But you all need to see these spectacular vehicles- and please purchase from her- she's amazing. There was some beautiful vehicles on this lot.

The initial purchase felt amazing, as if I had made the best decision ever. The team got me into a…read more2021, when I was looking at lower end cars due to various reasons. A few weeks into my brand new purchase, I noticed some strange noises, I immediately called my sales person (Mike) to let him know that it sounded as if my brakes were bad. They gave me the run around. Oh Mike isn't here today, call tomorrow blah blah blah. When I finally decided to just visit them, Mike test drove my car and confirmed what I heard. He goes back and lets his supervisors know what he witnessed... The supervisor gave him (Mike) a paper stating that my brakes or atleast 1 was replaced brand new. He states "Oh sometimes these brand new parts can sound like that because they're trying to adjust"... I've never heard of that! Fast forward, here I am 2 months into my purchase and I'm getting my transmission looked at and serviced and, get this, the brakes as well... who knew please be cautious, those places like north coast and or buy here pay here company's aren't the only ones distributing lemons. These lemons just happen to look good.

I brought in my 2018 Audi Q3 for diagnosis. Audi did a full workup and told me my timing chain…read moreneeded to be replaced and quoted me 5800$. After getting a second opinion on the car, turns out the engine was low and the timing system is fine. Not only did they not fix the problem, they didnt even do the most fundamental step, which is checking the oil!!! Needless to say, I won't be bringing my car in ever again!!!

Sales representative was very professional and I felt bad I did not purchase a car from him. The…read moreCar just did not meet my needs.