Our daughter has been a patient of Spectrum Dermatology since 2022. Her last visit was on August…read more25, 2025, at the Alpharetta location where she saw Dr. Laney Hales for the second time (previously she was under the care of Dr. Susan Spitzler, but for unknown reasons she is no longer seen by her). While her acne treatment initially showed progress, the improvements had seriously declined over the past year and we were already considering transferring to another specialist. The real issue, however, is not the medical results -- it is the unacceptable and unlawful billing practices we encountered after this most recent visit. We received over five phone calls and a voicemail in less than 24 hours from "Rose," who admitted that she had made an error in insurance verification. At checkout, our daughter entered her Blue Cross Blue Value insurance information and was explicitly told by the front desk staff that the insurance was accepted. We made the required $55 co-pay transaction, and that was the only authorized payment. Now, after the fact, we are being told that Spectrum "no longer accepts Blue Cross Blue Value as of April 2025," and they are attempting to retroactively treat this as a self-pay account. This is a misrepresentation of payment terms and an unfair business practice. Under O.C.G.A. § 10-1-393 (Georgia Fair Business Practices Act) and 15 U.S.C. § 45 (Federal Trade Commission Act, Unfair or Deceptive Acts or Practices), a business cannot misrepresent services, payment terms, or insurance acceptance to a consumer, collect money under one agreement, and then attempt to enforce new terms after payment was already made. We explicitly dispute any additional charges beyond the $55 co-pay we authorized. By law, this constitutes a transaction agreement, and attempting to coerce additional payment after providing verbal assurance of insurance acceptance may also violate O.C.G.A. § 13-6-11 (Bad Faith and Harassing Conduct in Contract Enforcement). Furthermore, the conduct of the staff was unprofessional and dismissive. The office manager even remarked that she had to "step out of her very important meeting" to speak with me -- as if patients who have paid faithfully since 2022 are of no importance. The stress and hostility of this experience were completely unacceptable. We have maintained accurate records of our payments and communications and will defend our position under applicable state and federal consumer protection laws. Patients deserve honesty, respect, and transparency -- none of which we received from Spectrum Dermatology of Atlanta in Alpharetta.

I began seeing Dr. Susan Spitzler in either 2003 or 2004 after relocating to the area. At that…read moretime, she was part of a group practice in North Fulton County and it was convenient for me, I have ALWAYS found her to be extremely thorough, very knowledgeable, and very professional. A bonus is that she's pleasant although I'm not looking for a new friend when I choose a physician but rather a well trained professional provider. I moved away from the area in 2006 and, with the exception of 2 years, I have continued my care with her from a distance of 1 to 2 hours away. I continue my association with her and her practice for the same reasons I experienced more than 20 years ago. Her thoroughness gives me confidence that I'm receiving the best care possible. I highly recommend her as well as her support staff.

Thank you, Dr. Stephen Ellison, for your assistance even after hours to make sure I had my…read moreprescription on a Saturday! I couldn't ask for better!

I had to have laser surgery for narrow angle glaucoma.The the surgery went very smoothly and the…read morestaff was great I would definitely recommend this Dr's office to my friends and family!!

Dr. German is one of the most personable physicians I have ever encountered! He is competent and…read morefriendly - a rare combination in my experience. He really seems to care and personally calls you with results. Highly recommend!

I took my 5-year old to Dr. Berman when she had to have a nevus removed. He was excellent - down to…read moreearth, explaining what he is doing and why, and followed up well to make sure we're all okay.

If I had to choose just one word to describe Dr. Sean Koh, it would be A-M-A-Z-I-N-G!!…read more His education and experience is quite impressive, instilling confidence in his patients that he will provide the best treatment available. He is also among the BEST doctors named in Atlanta Magazine. Dr. Koh is brilliant as he masterfully reads current testing quickly and sees a clear picture of the progress and needs for each of the vast number of patients he sees in a day. He is a very kind man...always optimistic and leaves his patients with positive thoughts. He is a gem that I am lucky to have found. Dr. Koh's high expectations and understanding ways transfer to a well-run office. The staff is skilled, friendly, professional and very helpful. I highly recommend Dr. Koh to anyone in need of a retina specialist.

I will probably look for a new doctor. They are a shot mill and always late. They only care for…read morethe money

Dr. Hoffman is truly one of smartest doctors I know! He is a great listener, and was able to solve…read moremy son's "medical mystery" in one visit. Prior to seeing Dr. Hoffman, my son and I had made several visits to the pediatrician because he had been sick for 5 weeks. We had seen 4 doctors who were unable to diagnose him or help him, one of whom had misdiagnosed him and put him on the wrong meds. Dr. Hoffman really helped my son by listening to us and his symptoms. By thinking outside the box (differently from the other doctors we'd seen), and ordering the appropriate tests, he was able to get the right diagnosis, and give him the proper treatment to get him on the right track towards healing! My son is much better now --Dr. Hoffman is wonderful!!

I chose this Dr due to reviews. It was a horrible decision. Dr Hoffman never looked at MRI nor…read moreXrays of broken nose. Cared little about the physical correction. Since he did not do a closed reduction (reset) of my nose soon after injury, I now I have a bone that has healed out of place and have to wait months to have surgery to fix. Could've been done in the office. Now I have to get insurance to work with someone else and have my face cut open. He later wanted to do a valve procedure that "might" alleviate some of the breathing issues, but again never looked at images. When scheduler contacted about the procedure there was a discrepancy about which (correction vs this thing) should be first. I then contacted other providers who immediately asked, do you have images? Got 2nd opinion and an actual thorough exam that is not suggesting the nasal valve and indicated other issues. Both visits with Dr Hoffman were rushed liked he had somewhere else to be. Very unfortunate because the staff were very nice and helpful. The pamphlet deal made it feel like a slick used car salesman. I give 4 stars because of the staff. I give zero stars to the Doctor, and I give 2 stars to their 3rd party billing that still hasn't fixed the pre-approved insurance billing, but at least they aren't calling me about the bills yet. So that's an average of 2 stars. Really regret seeing this provider and the 40 minute one-way drives made it even worse. I don't like trashing people; however, posting this review so that others don't have same experiences that I did.

I had the lunchtime facial with Trelana last week. The facility is clean and the equipment state of…read morethe art! The dr on site was very knowledgeable about the equipment and how it works and Trelana was very professional, comforting and thorough. The laser treatment didn't hurt me one bit! I was a little apprehensive but the treatment was top notch! I will be returning for all of my aesthetics!

I initially went for a consult, not sure of what exactly what I wanted other than reduced sun…read moredamage and improved complexion. The team educated my on all my options. I opted for the laser treatment. I'm so glad I did! My skin looks years younger, my confidence has improved and I love what I see in the mirror! I'm definitely returning for additional services. I love this place!

I drive 1.5 hours to see Dr. Carroll and his team. I started with him years ago and have stayed…read moremore than 10. Parkinson's hit hard 5 years ago, along with other issues that cannot be "fixed". However, I am living my best life thanks to his wholistic approach, brilliant medical insight, and innovative care that my neurologist and other doctors have found amazing. I feel truly blessed to have him as my #1 healthcare resource and practitioner....he is the single source or truth and coordination for me.

I made my appointment 7 week prior for 10:30am. I had go ahead and had my labs done a week in…read moreadvance to be prepared. I arrived 10 minutes early to a very pleasant staff and was taken back at 10:45, acceptable. An assistant came in, took vitals and left. At 11:07 I had still not seen the doctor, so I left. I had been looking forward to the appointment because he came highly recommended. Unfortunately, I work and can not afford to take a half day for a doctors visit. (45 minutes there, 45 back and an hour at the office) The staff seemed nice, they gave me back my office visit fee and offered to reschedule, but I am not going to wait another 7 weeks and they could not guarantee it would not be a repeat performance. They would not refund the labs nor offer to provide them, currently disputing charges. Sent a message to the doctor via the portal, crickets. I guess I am not his target as I can not work within such a business model. If you have a bunch of time, I guess they are good, again, never responded to email about my experience....Good Luck!!

Stay Away from Hudes if you value your time and money. My…read morefirst treatment , everything was good. The practitioner was very pleasant. My second appointment she was rude and confrontational. She asked me if I thought the treatment was working and I told her that I did not see an improvement yet. At that point, she became confrontational. I expressed that it is just my opinion and that I still hoped to see an improvement. I told her I did not mean to upset her and not to take it personally. However, she got defensive. Then she rushed through my treatment and had a negative attitude the whole time. I guess once they get your money-they don't care. I wont ever be back. I was planning to come back for facials since it is conveniently located but now I will take my business (and money) elsewhere. If I could give zero stars I would.

I spent $850 for removal of age spots and cannot see any difference. I had two previous laser…read moretreatments on the same areas in previous years and had marvelous results. I am afraid the doctor did not listen to what I wanted and had his own idea of what to do. I wanted the spots removed using the q-switch laser, he preferred to use the Ultra laser which did not remove the spots. Then their idea of helping me get the results is for me to pay for the treatment all over again and they would use a different laser. His assistant and front desk person are quite lovely warm and welcoming. But I don't pay that kind of money for a warm greeting from a stranger!