When our dog passed away we called them to ask for assistance. It was after hours on a Friday when…read moreBingo passed. They told us to wrap him in a plastic bag and place him in our cold garage until Monday. They May be ok dealing with your pet when they are sick, but when they pass, they SUCK!!

Since Dr. Sue has left, the entire clinic has morphed from a caring, loving, supportive animal…read morehospital, to a money based, pushy and guilt inciting COMMERCIAL "clinic". You know that saying " I wouldn't bring my DOG, there"? Don't. While they are perfectly happy to try to up charge anything to 'make your pet comfortable', they insist on countless tests, meds, and office visits. The more you balk at all the extraordinary and ridiculous coaxing, the more they explain how 'if you really cared about your pet.....'. I am absolutely disgusted by their latest act. We had to euthanize our rescue dog, whom we got from a meth addict, and who had lived in a car for YEARS. No one knew his age, clearly he had been abused, and clearly had been hit by a car months before we took him. After already spending close to $2,700.00 JUST to make him comfortable, we had him for 5 years. During which time he saw another vet the last two years. When I tearily called to let them know that he was no longer happy, and was clearly in pain, they told me that he would have to 1. Be seen by the vet. 2. Have testing to verify that he should be put down, and 3. That THEY would make the decision. Not us, with whom he'd lived. Oh no! The VET would determine his fate. The next evening, we had a vet to the house, and had him KINDLY and HUMANELY sent up to see his brothers in doggy heaven. Just stay away from these MONSTERS. And, by the way? The reason he wasn't brought back to 4 paws, was because of a snide, nasty, and rude comment from one of the office staff. I hope she never has to feel the panic, pain, disgust, heart ache, and fury we felt.

I will rate good first as its a short list: nice location & the receptionist sees you into one of a…read morecouple exam rooms promptly. Vet owned. (Thats it) Once parked in exam room you wait a min of 45 mins (bring a book or social media) Im fairly patient but this occurs every time. Next, Dr Otka seemed brite but dismissed a sickly cat/pet's bad chronic virus (Herpes) she could barely breathe out of sinus and eye was dripping. He said " we see this a lot in cats but dont worry about it." He didnt swab her congested fluid. He sold us a $30 capsule that wasnt L-lysine for Herpes virus, just vitamin stuff did nothing. We had 3 geriatric cats: 12, 14, 14.5 yo. We had shits, office exams, etc. He is only Vet i believe there thus the pkg clients in a room. Our 12 yo who got sicker & sicker after the exam. We finally began looking for another vet but were still in limbo needing 2-refills for the 14 yo diabetic, insulin and the 14.5 yo heart med. Dr Otka refused to refill which we felt was petty. His front desk staff admitted she'd try...we were nearly out of meds! We didnt get an appt w/newer vet until wks later. (Theyre exc by the way, chk out Groton Ledyard Vet Hosp). Very pro, caring & timely!!! I just think if you care about animals WTH. If you dont, stop taking pet owners $ and dismissing sicknesses.

They were able to see my injured parakeet on short notice as a first time patient. I was very…read moreimpressed with the facility and staff. Everyone was professional and friendly and handled my parakeet with much care. I highly recommend this practice to especially those with exotic animals.

If I could give this place zero stars I would. They are is more focused on money than actually…read morecaring for animals. I was incorrectly told my dog hadn't been seen in over a year so they could justify charging me for an exam just to get her routine yearly allergy shot. When I proved that wasn't true, they came up with another excuse. Every single visit turns into an attempt to add more unnecessary charges to my bill, even when I've clearly said no. It feels very dishonest and pushy. I would not recommend this animal hospital. Find a vet that actually cares about your pet--not just your wallet. It is exactly why we switched!

$$$$$ thats the only buisness they are in The way the tech…read morespoke was extreamly demented! I felt like I had entered into a coercive control chamber! I train dogs for EC@D since I was in middle school and I will be damned if anyone ever makes me feel like I do not care about every member of my family my fur family included ! I mentioned I am working on a budget so they could know we are going to do all necessary things and so they know not to upsell all the unnecessary bells and whistles....i was trying to make sure my money was being spent on the right things to have the best answers and results ! $900+ later and all I have is bag of over priced meds and no answer as to what's going on ! looked up meds on chewy. C*m and they were 1/4th the price I think my questioning of could this be the [ LIBRELA ] that you guys are giving him may have triggered a need to defend the drug and blame the dog ! !! The Tec responds and says Ohh no rep was in last week to address the pouring in concerns about terrible side effects - it's not the drug it's all the dogs have issues and people want to blame the drug !! * I'm sitting there like - yeah ok and OxyContin was not addictive! According to the drug company and the reps ! like huh ( so upon further investigation about this drug [ LIBRELA ] -ZOEITS (global animal health company) they are offering checks to people who's dogs are dying and sick because of their drug they are trying to pay these people off & trying to stop them from publicly suing ) be a animal advocate not a drug rep! If this many dogs are showing the exact same problems after the exact same shot like come on I don't have to be a rocket scientist to see this is not good! Drug companies don't go around just giving away money !!

We have an awkwardly nervous, and crazy rescue dog, that I'm POSITIVE somehow has doggy PTSD. He…read morealso has some sort of ADHD, which makes it impossible to get him to pay attention, or get his focus on one specific thing like dinner or late night potty trips. He also has a hard time with strangers, so we were resigned to think we would never get away from the house due to his issues. Once we were forced to look into dog-sitting for an event we were required to attend, we realized finding someone to look after him was imperative. After emailing back and forth with Crissy, we set up a time for them to meet at our house, to see how they got along. Carson was his typical shakey, barking self, but Crissy's easygoing nature made his nerves settle down and he eventually took to her quite enthusiastically. Crissy has dog-sat for us on multiple occasions, on day trips and weekend overnights, and every time we returned, we came back to a happy dog, and a safe house. I feel confident leaving our lil guy in her capable hands, and will continue to do so. I highly recommend her to anyone with pets, and especially people with pets who have special needs, are old or injured, or have issues that put them out of the possibility of putting their lil friend in a kennel. Prices are reasonable, with prices by the hour, or by event, such as a one hour visit being $28, or an overnight with a mid day walk being $68. Absolutely worth it, Crissy is talented and wonderful, and will remain with our family for as long as possible.

Our dog Chico is older and needs some help. Crissy learned what he needed and took great care of…read morehim. She rarely saw the cat (no surprise), but knew she was here because the food disappeared. She emailed us progress reports. Everything was perfect when we came home. We couldn't be happier with how everything went. So happy with everything; thanks Crissy!

We've been coming to GLV for around 8 years now and absolutely love them. Our cats have had various…read moreissues over the years and they're very thorough with testing and trying to find the cause. Additionally they take their annual seriously and make sure to discuss any concerns we have.

Great desk staff, wonderful & warm Vet Tech, Morgan and very calming, thorough Vet!!! Located in…read moreserene area by Groton Reservoir

I would like to share my incredible experience of Rhodes Collar. We moved to Connecticut from…read moreArizona in January of 2025 with our poodle puppy Curtis less than 1 year old at the time. Immediately my cousin told me that this was the best school for dogs in the area. She was right that is for sure! My husband and I started taking our puppy to Rhodes Collar immediately and worked with Michelle on dog obedience skills in both private lessons and group classes. Curtis was able to get involved in a group class entitled Good Citizen Skills. He passed the class thanks to the excellent training from Michelle and owner Glenna and there continued patience with us as new owners of Curtis. We are still taking classes with Michelle and working on more advanced skills now, we really enjoy the classes. The staff are all amazing, Linda helps Curtis with the after school program, she is incredible, Maureen is amazing and helps with so many areas of running the school, Rileigh is also amazing and helps us when we need to board Curtis though Custom Care. We feel 100% confident that our puppy is safe and treated well when we go away, we get pictures and videos of everything he does at school like report cards or when boarding at a staff's home. Staff are always available in a on text and honestly this school is so amazing that my husband and I agree we are better dog owners since going to Rhodes Collar, we plan to be long time customers and are forever grateful to them. Many thanks Rhodes Collar for all you do.

They are magicians with your dog - every school day George Michael can't wait to get to class…read more He's become the most social, mellow and wonderful dog I have owned, and I think a lot of it has to do with Rhodes Collar. Thank you!

Best vet in the area .. paws down!…read more From the receptionists answering the phone to the vet techs to the Docs ..

Stonington Vet has been so great to our pup! Our dog actually LOVES going to the vet (maybe too…read moremuch) because she's always greeted with treats and pets from the front desk staff. Our dog has had some GI issues which has been difficult to diagnosis, however- when she is having a problem, they're able to fit us in same day and are always extremely flexible with scheduling. Staff are friendly, compassionate and talk through all questions/concerns with us with patience.

Love the location, great staff clean and airy. Ac and heat…read moreavailable each yard has drainage and is disinfected daily. Doggy pools available

our dog has been to doggie day care since he was a puppy in Maine before we moved here. Spending…read moreover two hundred dollars on classes before he could even go to daycare made no sense as after four years our dog was very socialized and obedient . He was finally accepted to daycare after six weeks and the first day I picked him up they said he was barking., well so we're all the other dogs. this day care is not all that clean and totally smells like dog urine. the other two kennels he attended you could eat off the floors.

I have had about 3-4 weeks to think about this, and I think it is time for the review. It is…read moredifficult for me since I came to Mystic Clippers mainly for the reviews on here, but I should have shopped a bit better. I know I should have stopped by before even making the first appointment. My decision to bring my dog here was solely based on appearances and reviews on Yelp. I figured " why not??" considering his last groomer, whom we loved, was at a Petsmart. The first time I brought my dog here, it was a slow day, but I should have remembered that. Albi did well, but I could tell he wasn't totally okay. I know (I knowwwwww) that a visit to the groomers will always be a bit shaky for any dog because of the over stimulation, but something felt off. So after I got my report on how he did (he pulls away when they tried to clip his nails), I went to pay for the services. They told me they couldn't do everything because they gave him trouble. I asked, "Did he bite?" and they told me, "Oh, no, of course not!" so of course I was thinking.... "So... what's the problem here?" My dog hates a lot of things and I still make him go through them, haha. (I am proud to say he now stands still when I need to soak his paw in epsom salt!). Anyways, I paid (full price for mediocre job), but brush it off, give them a hefty tip, make an appointment with the same groomer because my dog needs the bond (hey, he's a German Shepherd... he needs to trust people), and leave. Fast forward to second appointment, and they notify me that "Ohhh you wanted the same groomer... well, she won't be in until later, but it's nice to have variety sometimes". I went along with it because he needed the grooming so badly due to season changing. I picked him up, and the place was a mad house - Dogs are everywhere, all of them barking, some tiny thing wants to bark at my dog and really, my dog can only take so much. So I paid quickly, left with a half wet dog (I am told he doesn't like the blow dryer), and went to the vet to have him get some acupuncture so he can de-stress and not have diarrhea from the event. When we're at the vet, he's laying down and we realize... he's got patches of fur falling out, skin is bright red... my baby is having an allergic reaction to the shampoo they use!!!! (I realize this isn't totally their fault except even at Petsmart he didn't have this going on... PETSMART, people! What the hell are these people using???). So the vet gives me stuff, it quickly healed (it looks like burn marks now), but I immediately started interviewing and researching new groomers in the area. Now, I don't necessarily think Mystic Clippers is a poor place to take your dog. Some dogs can brush off situations like this, and aren't allergic to certain things. But here is why it didn't work for us - I expressed our desires for having the same people, so my dog can learn to trust this new place, and instead they miss out on our point. There are a million groomers there. Really. I could not recognize each person, and they come and go. Darla was the only person I could recognize and I'm pretty sure that's because she's the owner. The nails and blow dryer - I recently took him to another groomer who took the time to get to know Albi, and guess what? I watched from a window... he was a perfect gentleman. Really. And he barked when the blow dryer started but when he realized the groomer wasn't going to stop because of the barking, he shut up. I'm sure this is a great place for some dogs. But it wasn't for us, and I definitely want others to know why this is a big no-no, especially for those with special needs dogs (haha! awww).

I rescued a dog about nine months ago and he's been coming here with the previous owner Everson but…read morewhat I noticed every time I go for my appointment he is 15 to 20 minutes late every time this last appointment was a half hour late no call to let me know what's going on decided to finally switch groomers very disappointing

I have been a customer of this business for years bringing one of my Shelties every 3 weeks for a…read morepuppy bath for her skin issues. I also brought my other Sheltie for a full groom every quarter. I called today to book a puppy bath for the Sheltie with skin issues and was told the price would not be the $31.91 that I had been paying for years but would be now $50.00. Of course with no warning, and no prior communication of this price change, I was shocked. The owner was unyielding and did not care at all about my feeling and hung up the phone on me. I find this type of behavior to be objectionable especially toward a long term client. I cannot recommend this business to others.

I can bring my dog in anytime for a nail clipping and they always able to accommodate.read more