The older Dr Thomas gets the more angrier he gets. He is losing is patience with the younger kids…read more My son had a panic attack before his last visit because the doctor told him he would kick his A** if he broke his wire again. I asked the doctor about his comment and he admitted he did say that. When I was a patient I had a great experience so did my other 2 kids.

Every time I go to the brace place, I have nothing but a pleasant experience. I have had my braces…read moreon for more than a year and a half, and every time I get a readjustment the lady at the front desk is funny, and helpful with making a new appointment or answering some of my questions. The orthodontic assistants are always kind and quick. If you are planning on getting braces I definitely recommend going to the brace place!

Like most I've been in the dentist chair since my mom took me as a kid. More than my share of…read morecavities, problem gums and in addition a smile I wasn't proud of. This is my wife and my 6th year as a paitents of Dr Long since discovering him when we and lived for a short time in Naples. As a businessman with 40 years of experience in major markets I know the challenges of operating a successful business. I can tell you, Dr Long's practice is stellar. From Loise at the front desk to my hygienist Ayleen, to everyone of the staff who greet patients, the professionalism and warmth comes from the top. My smile, I now flash as often as I can. Once self conscious, I no longer think twice. My gums, after years of bleeding, no longer bleed. And I spent thousands over the years without success until Dr Long. We now live in Miami and happily make the drive to Naples to Park Family. When you experience the results I have, it deserves acknowledgment. Dr Long and the team at Park Family, thank you. Brad Johnson (smiling)

Tooth ache appointment but was pressured for up sale cosmetic stuff, no follow up ? Felt like i was…read morenot a patient just a revenue generator that week.

Always a great experience at Pelican Bay Family Dental! If you need a dentist and/or hygienist,…read morePelican Bay should be your first choice.

I was greeted with a smile and my appointment began at the scheduled time. Throughout the…read moreprocedure I was told what was going to be done and what was being done. This was the last step in a several appoint process to replace a tooth that I had lost. The results are perfect. No one would know my new tooth is a replacement tooth.

I'm always taken care of. Dr Wendy is a great friendly person and is always professional. A great…read moreasset to the company. Deseree (I probably spelt that wrong) is always happy and polite and friendly. And the entire team are always friendly. Make me feel very welcomed every visit. I highly recommend

Worst customer service No respect at all…read moreThey don't care about the patient Very bad attitude I was 10 minutes late and they canceled my appointment I was already called and mentioned them Terrible people are working on the front they make it fun about me Very disrespectful experience in the dental clinic

I recently attended an appointment at Great Expression Dentistry in Naples, FL. I feel it is…read morenecessary to explain my experience and for the company to put measures in place to make sure future patient rights are not violated as I was. There are a few positives I would like to mention about my experience at the clinic. It was clean, they seemed to be running on time, the dental assistant was kind, and they did a good job taking my x-rays. Unfortunately, the positives stop here. Complaints and concerns are as follows: 1. Initially I was told I have a $5 co-pay for each office visit. I consulted with my insurance company and was told this is false; there is a $0 copay per visit. Great Expressions did not properly verify the insurance benefits before my appointment. 2. I received a complete set of x-rays and a panoramic film x-ray at the appointment. The latter was not covered under my insurance. Upon speaking with my insurance company, I was told both of these x-rays given on the same date are considered a duplication of services and are not medically necessary. This dentist office is trying to take advantage of its clients by performing unnecessary x-rays. 3. The dentist, Dr. Fidler, was abrupt and rude. He came into the room, asked if I was in any pain, looked at my teeth, said a few things to his assistant, and abruptly left. He did not allow time for me to ask him questions, he didn't speak with me about the condition of my teeth, didn't give me tips on how to improve things. He took a "quick peek" and left. In fact, he was speaking to his assistant about the condition of my mouth while walking down the hallway leaving the exam room. I thought he was leaving the room to get something and the dental assistant said the visit was complete. Every dentist I've ever seen consulted with me, the patient, after examining my mouth and we've worked together on how to improve things. This guy said a few things to his assistant and walked out so I didn't even get a chance to ask questions, very unprofessional. 4. After waiting a second time in the waiting room, one of the ladies working the front desk named Laura called me up and wanted to discuss the "treatment plan" in the waiting room in front of everyone. Patient conditions should be discussed in private, not in a waiting room where other patients can eavesdrop and learn about my personal health conditions - this place VIOLATED MY HIPPA!! 5. I had questions about the treatment recommended versus my current health condition and the front desk girl, Laura, started using a nasty tone and said, "This is what the doctor recommended during the visit and if you don't follow this plan, you cannot continue as a patient." First of all, the dentist saw me for literally 2 minutes and never actually spoke with me, so I never agreed nor was consulted about anything. When I questioned the clinical decisions, Laura, the front desk girl, sarcastically stated she is not clinical, the dentist doesn't have time to speak with me, and his recommendation stands (still in the middle of the waiting room). I never had a chance to hear the rationale for the recommendations nor did I learn about the current condition of my mouth; I had legitimate concerns that were silenced. I went to this dentist because I changed insurances and my previous dentist doesn't take my new insurance. I go to the dentist every six months and they always give me a standard cleaning. I wanted to continue the typical x-rays/exam/cleaning at this place, but they won't let me. Apparently, the front desk girl stated my upper teeth & gums are in poor condition and need an intense cleaning which will include a numbing lotion and antibiotic. I never heard of an antibiotic and numbing lotion for a cleaning. This place is doing everything they can to get as much money out of people as they possibly can, which is very unfortunate. I am involved in other health studies for serious health complications and cannot be putting unnecessary antibiotics into my blood stream. I don't understand how they can argue with the customer (who pays their bills) in the middle of the waiting room full of other patients. 6. I filed a complaint with their corporate office, and later Laura spoke with me over the phone, lecturing me because I complained about her. Laura told me I am no longer welcome at their place of business and they refuse all future services. By law, a medical practice must provide services to a patient for at least 30 days before dismissing them from a practice. Also, based on my insurance regulations, I am assigned to this practice (as they accepted me) and can only change facilities the 1st day of each month if I submit for a change by the 15th of the previous month. I spoke with the regional supervisor regarding all these concerns once, she said she was going to call me back, but never did. Overall, I had a terrible patient experience and left the clinic shaking due to the way I was treated.

Dentist review We…read morewere very disappointed with the experience at this dentist. They insisted on taking a panoply of X-rays, although we had provided X- rays from our NJ dentist taken less than six months ago. They refused to do a cleaning unless another visit was scheduled at which point they would need to do a "deep cleaning" at a higher cost than a regular cleaning. We have never heard of a distinction being made about the type of cleaning that was to be provided and a difference in price. Nor have we ever been advised that two visits were needed before a cleaning could be done. When we decided to switch back to our NJ dentist, we had to make several requests and encountered difficulties that we believe were unwarranted, just to get our records.

i had a molar extraction today, Dr. Engle did a fabulous job! I knew I was in good hands and I…read morewould never trust anyone else to do this difficult job. He made everything perfect! Great staff too. Thank you Dr. Engle!

I have had excellent dental care with Dr. Engle for the past 10 years. I have been treated for…read moreperiodontal disease for 30+ years and have not had an extraction since starting with Dr. Engle. I have had an implant, several crown repairs, and regular cleaning as his patient. I switched to Medicare Advantage plan last November, and decided to stay with Dr. Engle even though he is not a preferred provider, I recently had some discomfort along the gum line and called for an exam. I was seen the following day and Dr. Engle examined the area, saw no inflammation or infection and sent me on my way: NO CHARGE! I'm so glad I stayed with him!

Always a great experience. Lovely staff and dentist . They make you feel like family. My entire…read morefamily goes to this office for their dental needs.

Yailin was really good with my cleaning, very kind and professional. I am very pleased with her job.read more

Things have changed here. New, young dentists, cocky. Same with their assistants. Have had tooth…read morethat dentists for 17 years have told me need pulled. No issues with it. The tooth recently became abscess. Went to Dr Folke. Have been going here for a few years, apparently my dentist left. This kid, he says "we have been telling you this tooth would be a problem, you need to go to endodontist, its an infection". This was a wed late afternoon. I said I think he should give me an antibiotic, I am in pain. Since all dentists seem to work only 4 days a week now, whats my chances of getting into endodontist? Dr Folke said NO! I went home crying, trying to get into endodontist. Couldnt get appt for 2 weeks. Some were 4 weeks. Found a dentist on Thurs who said I desperately needed antibiotics and prescribed them. Was shocked Fantastic dental didnt give me one.By Friday infection had spread to my face. It was completely swollen, 1 eye almost swollen shut. Had to go to Emergency room. They put me on a 2nd antibiotic, gave me a shot of antibiotics and pain killer and a steroid. They said infection had spread quickly and was bad and to get to endodontist asap. Endodontist got me in "earlier" just for consult. Still had to wait 2 weeks for appts and was put on another round of antibiotics. My family will never go back to fantastic dental. When I asked Dentist and he said no, he commented I should have gotten it taken care of when they told me earlier. He smirked and so did his assistant. it reminded me of the nazi jab pushers. If I listened to dentists, I would have lost this tooth 17 years ago. Dentists want to make money. Its not about your well being. And guess what. Both the other dentist i went to & endodontist said the tooth was saveable. His oath is to do what is needed and I needed an endodontist, yes, obviously. But More than that I needed antibiotics! Instead, I got a massive infection in my face and bones and a ER bill over $10K. I dont regret waiting. 17 years is a long time.

They run a horrible practice!! I would stay clear of this dental office. They are not fantastic…read more Just the opposite!! Disgrace is better name and Dr. Phan is a poor excuse for a dentist. They run a dishonest practice. I had my very first appointment on a Thursday with Dr. Alexis who was actually very good. I made an appointment to go back on Friday, as in the next day at 12 for Dr. Alexis. I was practically forced to come back on Friday. I got a call around 10am telling me the dr. Was running late and to come 12:30pm so I wouldn't have to wait!! Ok great. But I get there and the dr I had the appointment with wasn't there but the "Owner", Dr. Phan. She had to let me know. I do not care she was the owner. She had the personality of a mean woman and I didn't know her. My appointment was with the dr I met the day before. I politely said, no, I will reschedule when the dr. I met and liked is back. Well that was a problem for the narcissistic Dr. Phan. Why when they called me to tell me the Dr. was running late, why didn't they tell me it was a different Dr because the dr I did have an appointment with was "out sick". I would have never wasted my time to go there to see a dentist I have never met before to do any work on my teeth. How self centered could Dr. Phan think it would be ok to do this? To make matters worse, I got a bill from Dr. Phan yesterday saying I owed $69 for missing my appointment. First, I was there. I don't miss my appointment. Rather I was being bullied into having to have an appointment with "the owner" Second, I didn't have an appointment with Dr. Phan!!!! If I could give zero stars I would!!