This is a beautiful hotel. I haven't been here in years, it seems like it is a lot more polished than it used to be. The front desk was helpful and friendly. The room was clean and comfortable and I loved the decor. Breakfast at Bernie's was delicious and the one server was so nice. It took forever, I think they were a bit understaffed. The only bump in the road: We were charged for a meal at their restaurant, Ten. We never ate there. It took many, many...many phone calls to correct this mistake. read more

Northern Hotel - Lovely room - Hotels Near Me - Billings, Montana

What a wonderful find! Great location, walking distance to downtown restaurants and bars. Free valet, which is super convenient! Staff was super friendly and check in was super easy. Rooms were comfy and the shower was great! read more

Northern Hotel - Classy elevator! - Hotels Near Me - Billings, Montana

Beautiful room and wonderful location. The staff was pleasant. They have a nice restaurant attached and the gift shop has a lot of fun items to look at. It was nice to stay for an adult night and be able to walk around downtown and not have to worry about driving. read more

-12/2024- My husband and I were on a flight to Kalispell, MT that couldn't land due to fog. We ended up getting a voucher to stay in a hotel and I chose this one since it was at the top of the list. We really lucked out with this pick! If you have to stay in Billings overnight, this is the place you want to do it in. We were picked up from the airport by a very friendly shuttle driver. The worker at the front desk was very apologetic for not being faster in the check in process because they were completely unprepared to handle the influx of travelers due to the flight delay. While grateful for the apology, I felt like the check in process was incredibly quick and smooth. During check in, I realized I left my purse on the flight. As I was panicking and trying to find a way back to the airport, I passed the shuttle driver in the lobby. He said he was done making trips for the night, but didn't mind taking us back to the airport. This angel of a man drove us back, sat and waited the ten plus minutes it took them to find my purse, and then brought us right back to the hotel without expecting a thing! We were so grateful! The hotel was very, very cute and cozy. It was decorated beautifully for Christmas. There's a fireplace in the lobby that really just invites you in. There's a restaurant too that we would've loved to check out in the morning but didn't have the time for. The room was very clean and nice. I noticed this cool little advertisement offering a free glass of wine or beer if you came down to mingle at a certain time. They also had a coffee bar near the check in desk that was much appreciated the following morning after the wild night we had. They also let us know that if we needed water, we could snag some from the cooler in the fitness area. I thought that was a sweet thing to offer your guests. I don't know that we'll find ourselves in Billings, Montana again, but if we did, I would choose to stay here! Thank you, Northern Hotel, for taking care of us when everything was stressful and up in the air! read more

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After driving 14 hours and trying to ck in on a reservation that we had, we asked if we could keep our cat in its carrying case in the room! We were promptly refused and the clerk at the front desk was very condescending! They lack customer service skills. I would not recommend them due to their attitude and lack of customer service. We then wanted to cancel our reservation and they said they could not help us with that that we had to go through a third-party. It was a nightmare at 11 o'clock at night for some tired travelers. read more

Very nice hotel in the heart of downtown Billings. Best valet experience ever! Free, Shawn, Jake, and team could not have been nicer, more helpful or more attentive. Jennifer at the front desk was lovely. Request a free fridge to your room! The dining room TEN is very good; Aubrey was nice and helpful. Walking distance to several very good restaurants. Absolutely would stay here again! read more

I was not impressed with this place whatsoever. The staff is nice but outside of them I just didn't have a pleasant experience. There is NO microwave on the entire property. If you meal prep and have strict dietary restrictions, you might just be out of luck if nearby restaurants can't accommodate you. The elevators are small and cramped. The rooms are outdated in my opinion, and the air conditioning was cutting on and off throughout the night. I don't think I'll come back here. read more

Northern Hotel - Lobby - Hotels Near Me - Billings, Montana

The hotel is nice and probably the best one in town but...my room wreaked of cigarette smoke. I turned up the heat and the room smelled worse. Maybe my neighbor was smoking i dont know. The corner room at the end of the hall the doors are very close and my neighbor thought slamming it was necessary. That sucked!! As other reviewers said, no refrigerator. I found my room fine, it was a king suite with a small sitting area. Road noise is loud but doesn't last all night. Window area gets pretty cold even with curtains closed...can't turn up the heat because it smells like cigarettes!!!! I'd come back but I'd bring air freshener. They have an offer of a free alcoholic beverage and I'm on the fence with that. Some of us don't need the temptation!! read more

Northern Hotel - 4 am! 28 degrees! Quiet morning. - Hotels Near Me - Billings, Montana

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The staff was friendly and helpful. The bartender was attentive and knew his drinks. The reason for a non five star rating is the room size, dated interior and the parking structure to the building was a nightmare to navigate read more

We were passing through from Yellowstone to Wyoming, and stayed one night. And a pleasant night it was. ROOMS: We were in a 5th floor room in the north corner, probably an odd layout being in the corner like that, but it was appointed very nicely, and quite comfortable. Shower had excellent pressure. Only minor quibbles were that the safe in the close was on an upper shelf, perfect for its open door to whack your head, and one side of the bed at the head was about five feet from the bathroom, making it not very private. 1st Avenue, unfortunately, is a pretty noisy street at night and early morning, and the A/C units behind the hotel made an audible hum in the room. But, again, we were very comfortable, and would willingly have stayed longer if we'd needed to. SERVICE: Both the desk staff and the valets were top-notch, friendly and helpful. AMENITIES: The hotel sports two restaurants: Bernie's Diner (breakfast and lunch), which was excellent, and TEN (bar and dinner) which was very good (and pricey). LOCATION: The hotel is in downtown Billings, so a bit of a drive from the interstate. The neighborhood is okay, not great. NET-NET: I'd certainly stay there again if I were passing through or visiting Billings. It's not cheap, but it was a nice stay. read more

I'm in town for a work trip and the staff has been incredibly accommodating and I can't think of them enough for all they've done

The only thing this hotel is lacking is a WRECKING BALL, to say that the rooms are outdated would be like saying a 'stage coach' was bumpy! The staff was always very pleasant that was the high point of this place. The food was not bad at Bernies, but not cheap.....You will leave this property in need of some good rest. read more

Booked this hotel because it seemed to be the best hotel in downtown Billings. All the same complaints as other reviews ate true. We checked in late due to a late flight. The front desk person was not nice. She had nothing to say but here's your room keys. As we entered the hotel I noticed the horrible food smell that radiated through out the hotel. Our room was located on the 8th floor the room was very small and the smell was even worse in the room. It was freezing so we turned on the heater and just when you thought the smell couldn't get any worse it did! So if you are very sensitive to smells do not stay here. The smell is coming up the vents from the Resturant downstairs. At night when it's dinner time it gets so bad. The windows in the room do not open so you are stuck with no fresh air. Super disappointed. No fridge for cold drinks and no coffee in the room. The three stars are for the free valet, the valet gentleman and the staff at Ten Resturant. They made our stay bearable. read more

Had a very nice stay at Northern Hotel. Front desk friendly and helpful. One employee saw me waiting for an Uber and offered to give me lift to the airport . Rooms clean and comfortable and quiet with nice central location near the airport. read more

I had a conference here, so I stayed here. It was convenient. I was excited. It's close to the airport (as is all of downtown Billings). The hotel seems very nice. Parking is included in the room rate. The staff were nice. What was not so nice? The NOISE! Oh my gosh. Every night, it was so noisy from the street. Then my last night there, there was a wedding, and the wedding noise was insane in my room. I think my room was directly above where the reception was held. It's like there is no insulation in the hotel for any sound. I've stayed in hotels in cities before and haven't had this type of experience. There was no mini-fridge in the room. The bed was comfortable, but I didn't sleep a lot with the noise. The bathroom was nice with a walk-in shower. Overall, because of the noise, I wouldn't stay here again. I saw a major hotel brand very close to it. If I came back, I'd stay there, and I really like boutique hotels. read more

Our experience with the Northern Hotel was just okay. We ended up having to stay over night due to the bad weather, and it seemed to be the best option we could choose from in the area. However, the hotel room cost was $229 for one night, and I don't think that the price was worth it. The rooms are pretty small and it was honestly pretty dirty in there. I found two dead flies in the window sill, and the bathroom didn't seem the cleanest either. The door handle was also super odd that you had to open it upwards or else the door wouldn't open. There are just weird kinks to the hotel. When we came in, the lady that was working at the valet was very rude. She got annoyed with us when we weren't sure what she was asking. It was really a bad way to start our experience at the hotel. The other big negative is how loud it is. There is a gap under the door, so you can literally hear everything being said in the hallway.. All night long.. We will probably not come back to this hotel. read more

I have terminal cancer on my bucket list and was horror a 4 star experience and instead was met with rude staff frozen food and dirty rooms. This is overpriced and Shelby is rude read more

Way over priced. Restaurants understaffed and warms food from frozen. Front desk manager Shelby is very rude and could use some training in customer service. This is not 4 star. read more

5 stars for Shelby; she is the epitome of customer service. Let's be real here, Billings is for views/a home base for surrounding areas. It's not a food Mecca or hospitality hub. My review of Jakes was good but one meal out of a week ain't much. The hotel is older so outlets are not plentiful. You have to request a fridge in the room, which is not uncommon I feel. The no coffee in the room is lame but I understand why: hygiene. The rooms are over priced but if you want to stay in the area, they got you by the wallet. If you need anything, only ask Shelby. The male night crew is a joke. The older dude definitely peaked in high school and rather say no. read more

While planning our trip to Yellowstone we decided the stops on the way there and back we're also important so booked locally owned or locally significant hotels - so on our way out of Yellowstone chose to take a northernly route through Billings and stay at Northern Hotel. We enjoyed our stay and we're very happy with the accommodations and staff. The room was a standard size (the rooms of some historic hotels are smaller than normal) and the beds comfortable. It's located downtown Billings in an area with good restaurants and cute shopping. The Big Dipper (ice cream) is right across the street if you want a cold treat. An historic movie theater is about a block away (The Babcock) read more

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this place needs a wrecking ball,no doubt! i worked here,before i stayed here.not impressed with either.managment was piss poor,and the rooms only made it worse! i would never recommend to anyone!! stay away....if you want keep your sanity! read more

Pet friendly not! Otherwise it's vcomfy and over priced Location is ok and has good food read more

I recommended the Northern to out of town guests (a family with two small children) and was disappointed. No microwave or small refrigerator in the room/suite. Other details amiss. read more

Well after writing a great review on our first visit a couple of months ago, we attempted to stay at the Northern a second time. This was again a medical stay in Billings. Things changed and we needed to add a 3rd person/ patient to our itinerary as was our last stay we had 3 people. They wanted to double the price that we booked for and the price was twice as much as before a couple of months ago. After speaking to the supervisor, she was extremely rude, we asked to talk to the manager and the supervisor said there was no need to talk to the manager and that the manager would tell us the same thing... we decided to just make the 2 hour drive home and we canceled our room... which we booked 2 hours prior...she said there will be a cancellation fee. Which we were told at the time of booking there would be a full refund if we canceled. We really like this place and the people we worked with in the past but this really soured us to attempt another stay. The supervisor really needs to take customer service classes and then.... Made my wife cry and that isn't easy. read more

I don't know what other Billings accommodations are like. I found the Northern Hotel to be cute, but nothing else really. There is no in-room coffee/tea maker, no complimentary breakfast (but there is a diner attached), no pool. Bathroom has no noticeable fan just light, but the bathroom stays really dry. The sound of the water going down the shower drain is oddly noisy. Staff is nice. The lobby is nice with the large fireplace. Parking is included, the garage is just south/right of the front. It's next to the hotel but not attached so you will have to brave the outside elements back and forth to your car. You use your hotel key card to get in and out of garage. Big Dipper ice cream is kitty corner, which I recommend. Restaurants are within walking distance, but we drove to the heights. There's a full service restaurant, Ten, in the building as well as a 50s themed diner for breakfast. read more

We loved this hotel. We stopped in Billings on our way to northern Montana, and this hotel was perfect for our one night there. Downtown Billings is delightful, and the Northern is perfectly located for walking around and enjoying the city. The room was clean, large, and well equipped. However, I think it would be nicer to have a coffee maker and a mini-fridge. The staff in the hotel and the bar were friendly and helpful, and we would definitely recommend the hotel to anyone traveling to Billings read more

Northern Hotel - Hotels Near Me - Billings, Montana

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The rooms here are clean small but clean some rooms are bigger than others. No refrigerators or microwave no coffee makers just two bottles of water that will cost you $10 if you drink both. The bathrooms are small but clean and nice. No grab bar in the shower and only a shower. I have only ever seen that in Hawaii. It was ok the glass was a bit freaky I felt like I was going slip in the shower into the glass. The shampoo, conditioner, hand soap and exfoliating body soap had a orange or tangerine sent. The moisturizer had a weird sent. The soap and the shampoo is loaded with Sodium Lauryl Sulfate so you get a lot of lather but it dries the hell out of your skin and hair. Traveling these days there is not much room in our carry on bags for clothing much less personal care products, so I needed room for my blazers and my Webster coat and my tooth brush. So yes the toiletries are something I want to know about. I'm sure there are others that also want to know as well. They give you a free glass of wine or beer. Never a good idea to drink in a city or town you dint know as a women traveling solo. That glass was still sitting in my room when I left for the airport. I went to both of their restaurants. Ten was definitely better, I hated the fries to salty the burger patty by itself was very good. The bun got soggy with the stack sauce so it fell apart and I had to eat my burger with a knife and fork sitting alone with a Pepsi or Coke I don't know what they served. The bartender was good and attentive unlike the staff at the diner, it had nice atmosphere I liked the look of the place. I would recommend Ten to others. Not Bernie's that restaurant is not a place I would go back too. There are other place around the area. Jakes was the best restaurant with in walking distance and priced well I enjoyed everything I had there. This hotel has a fitness room two restaurants, ice machines vending machines a tiny store tucked away under the stairs next to the bellmen store standing area. That's it no pool, no hot tub, no refrigerator. It's differently nice and very clean. And if you get a good sized room you will be comfortable. The smaller rooms have a bathroom and a bed. I would have liked a refrigerator and a better service staff in the diner. read more

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Definitely a step up from the lodge we just left. Very nice and good location. A fall festival is going on right outside the hotel. We are able to walk to dinner tonight. Staff very friendly! We asked about a refrigerator and they brought one right up to our room. read more

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The hotel is situated in the heart of the city and the lobby is very welcoming. They offer free parking in the multi floor lot next door. We booked a room for two nights in a comfortable room. We didn't care for the stained wall paint which made the hallway look dirty. Everything was going smoothly until the 2nd night as we were awoken by a burning smell coming through the air ducts at 245am. We called the front desk because we couldn't shut off the air and it was making us worry that we can be poisoned from this. The front desk clerk couldn't do anything at 245am but said there was no alarms going off. We had to keep our room door ajar hoping for some fresh air from the hallway. The windows do not open so we suffered through the evening with little sleep. I received apologies from the front desk manager when we checked out but he should have given us the one free night because it was a lousy evening with no sleep. We left upset with the customer service response. read more

Northern Hotel - Beer break needed - Hotels Near Me - Billings, Montana

It's always with great interest that I read other reviews. Interesting when they are so all over the board as they are here. I just spent two nights at the Northern Hotel and could not have been happier. Just a month new when I visited, there's still room to grow and I have no doubt they will be a five-star experience soon. The staff could not have been friendlier. My room was lovely and beautifully appointed. When people complain about rooms being "small" in historic hotels they have to realize that's how rooms were built 100 years ago. If you want 500 square feet, go to a chain. The owners are to be commended for taking on this Herculean task. Saving and preserving a historic landmark has brought new life to this corner of Billings. The lobby is chic and offers lots of sitting areas. Not to mention the beautifully executed gas fireplace. Two restaurants named for the owner's parents -- Bernie's Diner and TEN -- provide breakfast, lunch, and dinner plus a small bar and lounge. Big plates of comfort food and locally sourced products including Billings' own Rock Creek Coffee and Billings' brews. Bernie's decor is retro diner and so much fun. TEN is elegant and romantic but also just nice for friends to gather. My first night, I returned to my room to find the bed turned down and two perfectly delicious chocolate truffles bedside.When I needed recommendations of places to visit, the front desk staff made several suggestions and provided Google maps to guide me. The other nice thing about the Northern Hotel is it's close proximity to everything else downtown. Walking distance to art galleries, local breweries, other wonderful dining experiences, museums. You can just park your car and explore. But if you feel the need to drive, all of those great open spaces are just a few miles away. Free valet parking is available. Plus WiFi. A variety of meeting spaces large and small. And state of the art AV technology for meetings. Rooms include cozy bathrobes and flat-screen TV. read more

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Every once, in a while, you find a hotel that just exceeds expectations! And the Northern hotel in Billings did this for us. I am originally from Billings, and most of my family is still there. I wanted to bring my father back to his hometown to see his siblings again. This most likely will be our last visit altogether as my father is very ill. I need a specific room to be able to accommodate his needs being in a wheelchair and having a CNA with us. The accommodations were perfect! The is location is prime, and the service was outstanding. If you have the opportunity to have Shelby check you in, you'll see exactly what what I mean. Not only did she make our stay easier, but definitely more comfortable! I loved having the little restaurant at the bottom of the hotel, and the valet parking was a bonus for us! When we head back to Billings, this is exactly where we will be. read more

An classic historic hotel downtown. It's an excellent room within the limitations of the room size you get in downtown hotels. The staff was friendly from when we were met to when we left. The Valet is free. Please tip well -- especially these days. They practiced everything I'd want related to COVID care. I was just here for the one night, but I'd come back as my first choice on another trip. The restaurants both look better than the average hotel dining. read more

Love this hotel so much! I got married in Billings and stayed the night here. They had great service, and we added on the rose petals package option! They were also running a locals (Montana) deal at the time as well, which was great! Definitely check their running deals. This would be a great place even for a staycation. Also, as a former local, having Bernie's right down stairs is one of the best parts! One of my fave breakfast/brunch joints in town! read more

Staff other than valet staff unfriendly and uncaring. Concerns were not addressed Two nights and no cleaning of the room. No fresh towels. No apologies. No bathtub rooms in the entire hotel! No full length mirror I'm room. Had a dressy event. Couldn't see ourselves. Bernie's was overcrowded by towns people. Waited 45 minutes to find out grill was down due to shortage of help. Overpriced and mediocre "brunch". Coffee cup got cold abs hard to lift. I won't return. read more

It was difficult to decide if I wanted to give this hotel a three or four star review for my brief stay. There were many excellent aspects to my room and the property, but there were also a few things that I would keep in mind for next time I am in town. First of all the property is located downtown and is surrounded by beautiful shops and delicious looking restaurants, all within walking distance. There is a curbside valet and the parking garage is right next door in case you need your quickly. Both the door service and check-in was excellent, and there were beverages and h'orderves in the lobby beyond the typical lemon water and cookies you may expect. Our corner room was beautiful, and the extra windows let in a lot of nice natural sunlight to wake up to. It was furnished well, seemed well maintained for an older hotel, and the bedding and bed were both very comfortable. The bathroom was modern and the soaps were in some of my favorite scents, so that was a pleasant surprise. However, even for a corner room, it was very small and I can't imagine staying more than a couple of nights in a standard room without becoming claustrophobic. Because of this we did not spend much time in the room while we were there. As it was an older hotel, the elevators are slow, and if you are staying on a higher floor getting in and out again when you feel antsy will take a while. On the other hand, this led us to explore downtown and we had a great night! Our dinner at TEN downstairs was excellent and well priced for the quality and service. The nightlife in the area was better than expected, and when it was time to go back to the room the complimentary Wifi was strong enough for me to do some gaming online. For the price and the amenities, I would definitely stay here again, but I may look into upgrading to a larger room if I had to stay more than a couple of days. That said, we had such a good time during our stay I would love to go back! read more

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It's just okay. Very small rooms. Two of the power outlets didn't work. Dead fly in the center of the nice tiled floor in the bathroom. It's nicer then the Crown Plaza but that's not much competition. Honestly, a Hilton Garden Inn is nicer and cheaper. UpdAte: this place is still not that good. Came back from a long day hoping to order a pizza (which is on the room service menu) only to be told they don't sell pizza and that o should call domino's. Really? read more

I stayed two nights at the Northern on either end of my recent trip to the Billings area. It was fine. The rooms were clean but no coffee maker or refrigerator. Definitely not a "luxury" experience. There was a hotel shuttle to and from the airport which was convenient and one of the reasons I booked there. The afternoon I checked in for my last night in Billings I reserved the shuttle to the airport for 4:45 the next morning. However, they didn't have my reservation noted when I checked out. Luckily they were able to accommodate me but it created a little unneeded stress. For the price, I would definitely look into other accommodations on my next visit. read more

We were greeted by the valet who was super friendly. The young ladies at the reception desk gave us a warm welcome and assigned us a lovely room with a view I recommend Rooms above the 6th floor 616 is a nice corner room facing the Rimrocks. The rooms are comfortable there is coffee and water in the morning and having two restaurants in the Hotel is very helpful The hospitality is amazing! The Northern offers a free beer or wine at their elegant restaurant TEN Their wine list is very rich Their amazing diner Bernies breakfast lunch and dinner plus a giant milkshake at any time ! The restaurant is well appointed near the science museum, all restaurants antique shops and very close to four dances and the pictograph caves we also found out that Montana has the most bookstores per capita and even found an old fashion bookbinding store I highly recommend the Northern. We come to Billings at least twice a year there is so much to do and the Northern is a place we call home! read more

The experience with the staff was so horrific. We are accustomed to the Langham in Pasadena. I booked our reservation on booking.com. Then I realized I must call the front desk to ask if they have the correct channel for the final FIFA match which occurs once every four years. The woman got very agitated and was rude. She did say they had the channel. I was uncomfortable but this was an important occasion for us because I have been so ill and we were combining events. My husband was seeking the best for me. On the side, I saw no Covid nor panviral precautions. We had a wonderful evening after driving 3 hours. The next morning there was no channel for FIFA. I called the front desk and did get upset due to the uncaring attitude. A simple "let us find you a place where you can watch it or perhaps a tablet to live stream the event or we are so sorry that we made this mistake". This is what we would usually receive from other hotels. Instead it was twisted so that we bizzarly became the unreasonable people and we were rude. We just wanted a solution. It quickly turned into a frightening situation with hostility and my husband was verbally threated with physical violence by the manager George who apparently is also the owner. We were very happy to leave but to all our physician, surgeon, scientist, professional colleagues, we highly recommend avoiding such a self-righteous, anti-customer hotel. If this were the Superbowl they would have had a riot. We support American Soccer and in doing so support the US's presence internationally. This is an anti-American and anti-International hotel. We are happy to be far away in the mountains back to respectable people. Never again will we return. read more

Poor Front Desk service, could not answer any questions, like where our rooms were. Had to dig thru my purse to sign the receipt. They could not provide one. When we asked for directions and complained, one desk clerk called me a name. Never stay there again read more