I've been here many times over the years and it's always a solid choice for tools and tires for trailers or batteries for tractors and mowers. Service is decent. The store is nicely stocked and just shopping the isles, there's usually new stuff to see and learn. I like that they have a great selection of Stihl and Milwaukee here too. I'll continue to return! read more

Do not use this company to repair any kind of small motor they had mine over 10 months never called me or nothing I finally called them and got the response of the part is not in yet 10 months later almost 11 months I needed my weed wacker so I picked it up I found another place to fix it they said it would take two weeks the manager was rude would not refund my money I am not happy with Northern Tool in Fredericksburg at all would not recommend them at all read more

Still no info or action taken on delayed/missing order, Received a very nice bureaucratic letter saying how important the customer was and saying they strive to improve things. However, nothing done about my missing order. So I'm back to the same frustration ... lots of promises but no action. Poor customer support, Poor attitude. Poor result. TMT read more

Recently bought an Ingersoll air compressor online and picked it up at the store. After coupons it was the cheapest from any other store. Ordering and pickup went smooth. Overall very satisfied. read more

Precursor to pick up: no call no email no nothing to let us know it had come in. So we call and oh yeah it's there Drive two hours for pick up: Pretty terrible customer service! Everyone seems to hate their jobs with a lot of heavy sighing. Went inside to pick up our order (wood stove) and the chick at the front desk sighed heavily, complained that it was another pick up, then told us to pull around back to pick it up (we were in a shopping center so there's no defining back to the place), and then didn't say bye or thanks or can we help with anything else..... then we had the pleasure of meeting the loader guy who was equally enthused about his job. We drove two and a half hours to get to this place, and once the dude loaded up the wood stove there were parts and boxes missing. luckily my husband checked and saw on the package where it said box one of two. He questioned the guy and the guy replied "this was the only box..... I guess I'll go back in and check" (cue the heavy sighing again). Surprise!!!! There's another box. Then we ask where is the surround to the wood stove? Is it in this box. With a look of disgust on his face the guy says, " I have no idea" hops back on his wee man forklift drives back into the building never to be seen again. Again no "thanks for your business" "is there anything you need help with" "did you find the surround you were asking about". Nope nothing. So yeah, if you have an opportunity to go elsewhere you should avoid this place. It's not getting our business again. read more

I have been a long time customer here and have spent thousands on tools at Northern Tool as I only use Milwaukee. I purchased an item online and when I went in to pick it up, it was an open box item. I had a few standard questions about their open box policies since I didn't know that was what I was going to be getting. I was met by a very flippant attitude and condescending tone that was in no way a reflection of my tone and general questions at checkout. I was so surprised by employee's manner, I apologized a few times, since I clearly either made her mad, or something else did. She then told me I reminded her of someone that also needed to get a back bone. I may be a female, but I do remodeling and construction on the side. I'm in tool stores daily. Even dealing with independent Milwaukee reps on the regular, and have never been spoken to like that. None of the men in there that were asking questions got anywhere close to that treatment. Clearly I don't belong there, so I will never be back. read more

Ordered an impact wrench from them. After a week of no contact they told me it was out of stock. Thanks for wasting my time. I called their phone 3 days in a row and could not get through to anyone. Finally I tried a chat window on their website and someone tells me the item is on backorder. They need to list when an item is out of stock. read more

Terrible online customer service. Very rude when calling and unprofessional. Not very informative when inquiring about their inventory. They will charge your card for a purchase and not even let you know your order is out of stock after the fact. Just a plain waste of time and I don't recommend anyone spending hard earned money and wasting valuable time on such an excuse of a store. read more

Store is clean and cashiers friendly. I came in to find items that I had been to several stores to find. Chris took me directly to everything and offered to carry my items out. I will definitely make this my first stop next time. read more

Store is clean, employees are helpful, prices are fair. My only negative is that the stores return policy is 30 days and the Corporate policy, as stated on their website, is 45 days. I needed to return an item between the stated time periods and the store was reluctant but after some discussion, did accept the return. read more

I had a terrible experience and not even the store manager was willing to make the situation better if anything he made it worse. For a background story, I bought a power washer approximately two months ago. This item was over $350. I bought a warranty because the sales rep assured me that if I had any problems or if it broke or anything like that I would get a brand new power washer. I made sure that I was understanding correctly and I asked them repeatedly, they assured me that this was correct if I bought the warranty. I went ahead and I purchased the warranty so that of course bumped my total even more, but it's better safe than sorry. I then had an issue with it about 3 1/2 weeks after buying it, I took it to the store and they told me that they would repair it and it will be done in 3 weeks. They never said 3 to 4 weeks 3 to 6 weeks nothing like that just a solid three weeks. I then was patiently waiting and four weeks went by five weeks went by and still no power-washer or even a simple phone call. By the fourth week after loosing business etc. I called to get an update, The lady on the phone had no idea what I was talking about and said that my item had been sent to Richmond, I was never notified which was irritating but I went along with it and she said it would be back in a couple days. A couple days came and went and still heard nothing. I then had my daughter call as she speaks better English than me and maybe I've had a disconnect somewhere. And she still got the runaround she got three different numbers with nobody knowing where that item was and then finally called a store in Richmond and the guy, Bill was Disgustingly rude. He told me that the item had been sitting there for the past couple days they had the item and I would just have to wait. She then asked well what's an estimated time, he just said, I don't know and that was it. He said call Fredricksbur if I wanted an answer, I called Fredericksburg and was on hold for 22 minutes for Alvin Jones who is the store manager. He wasn't very friendly and his lack of customer service skills really did not impress me as he really did not feel like he needed to fix the situation he simply told me that their truck did not pick up the item and he had no drivers. I have no idea how this makes the customer suffer but indeed it did. He said I assure you that item will be here on Monday afternoon, this was all happening on a Friday afternoon. I explained to him that I did not feel that bill needed to tell me that I owed any money after I even got a warranty and he said he would take a look at it when the item came into the store. I called on Monday morning and I spoke to Alvin and he told me he did not have the item no apology no explanation just the simple it's not here. I've worked in customer service for many years and have never ever responded to a customer with such disrespect and un-caring tone. He said hopefully if I can get a truck tomorrow your item will be here I specifically told him to call the number given and he did not even do that. Tuesday came around and my daughter had to call the store again, was put on hold for 15 minutes and again they asked what I was looking for and said, oh yeah it's here. I went to go pick up the item and I had to pay $43 for something that they had to do which was a simple put oil in the power washer and really had no sympathy for the whole event, they don't try to contact the patients for their errors for their time and also their lack of management skills and simply doing a truck schedule for the customers to get their items in a timely manner. And after all of this to charge us for an amount that I just think it was unbelievable and the store manager still wanted to argue with me when I went to pick up the item, I finally just gave up and paid what I need to to get out of the store because I felt like we were getting nowhere. I am an owner of a company, not only do I feel like their negligence has made an impact on me but also the lack of communication has really driven me away from this company. I would not recommend the store to any of my friends or family or even business partners as they gave me such a headache. I rather go out of my way to another store or even pay more of a price because I don't want anyone to have to deal with this sort of nonsense. I would recommend that the store tell the customers that it's going to be a fee of whatever it may be instead of just telling them when they go and pick up their item. I still am a palled by the whole situation and they will not be getting my business again. read more

I would give a negative star if that was possible. I am a business owner of a home improvement company and have spent several thousand dollars in tools and equipment here. I was talked into purchasing an extended warranty package plan that cost $300 that would cover any and all repairs/parts for my $2,000 asphalt Sealcoat sprayer. When my asphalt sprayer stopped working I went into Northern Tools and spoke to their mechanic at the service desk and he quickly got an attitude with me and was very unprofessional and rude telling me he was quitting or no longer going to be working there as of Friday which was 2 more days from that day. I got mad and started arguing with him about the matter and he then got on his walkie-talkie and called another associate in the store who then came over to me along with the general manager and surrounded me and they all basically started ganging up on me with rude and unprofessional comments and arguing with me about my product. They basically told me that what was wrong with my machine would not be covered under warranty even though they didn't even know what product I even had or warranty plan. They then found out that I had a Sealcoat sprayer and not a power washer. The general manager was very rude to me and was basically yelling at me and talking to me like I was a complete idiot even though she thought I was talking about a power washer the whole time. Basically this store has no mechanics and were not able to diagnose let alone fix my machine which by not working was costing me thousands of dollars. After having every single employee in the store practically minus the cashier argue with me shake their heads roll their eyes and completely treat me like a low-life scumbag after spending several thousand dollars at that store I had to drive all the way to Richmond to try and get my sealcoating machine fixed. The Richmond store was great the first day I went there very friendly and helpful but my machine after going out to the parking lot with the mechanic to look at it magically started working again all the sudden so we thought that it was a fluke, a couple days later it started having the issue again so I had to drive all the way to Richmond again and a new employee at the service desk was very rude and did not seem to want to help me after I waited at that service desk for about 20 minutes straight. I then got frustrated once again because I had to drive all the way to Richmond versus going across the street from my house to the store here in Fredericksburg and the general manager was kind to me and helpful by having his lead mechanic AKA the only mechanic at the store take the time to get there early in the morning before the store opened and look at my machine the next day.They ordered a pump rebuild kit for my machine and told me that they would call me as soon as it came in. I told them that it was very urgent being that every single day that machine isn't working it's costing me tons of money and holding my business up. It has been a month now I have called them and left several messages and nobody has bothered to call me I haven't heard from a single person. Luckily I found out after draining the tank that it was just a simple clogg and I have fix the issue myself. If that wasn't the case and I was still waiting for them, I would be screwed and out thousands and thousands of dollars. This company is the worst company I have ever dealt with in my entire life and I cannot believe that they treat customers especially business owner customers that spend the money that I do the way that they do . beware of the store unless you are just simply buying small hand tools or small things that can't go wrong. I am completely outraged and cannot believe the lack of customer service and the disrespectful managers that this place allows to run their stores. I have still yet to hear from any of them about my pump rebuild kit. Unbelievable.... read more