Overpriced. I was able to get a better system installed for almost half the price. They also…read moredramatically overestimated the level of hardness of the water

We requested the service via Costco. We were visited by Brian Hull (sales) and he went through some…read moreof the features of their (RO) water purification system and also tested the water from our tap, and refrigerator. We compared it against the distilled water that we had and the results were appalling. Installation was scheduled and their technician Adam Marjason completed the installation in less than 2 hrs. He is organized, knowledgeable and communicated the instructions of the RO systems to us. He answered all our questions post installation and practically went through the dos and the don'ts of the system. I will update this review in an event of any issues (if any) and how it was handled. But until then, overall we have good experience right from the start.

We called around 8pm on a Friday night when our well pump failed and they were out by 10am the next…read moreday. Had another issue a few weeks later and same thing, right back out. Highly recommend Monticello and they'll be our first call in the future (though hopefully no time soon lol).

They're the best. They provided me a necessary second opinion which resulted in me going back to my…read moreoriginal vendor and making them complete the job.

Very professional drilling service, got the work done on time and without any issues…read more The team took care of all paperwork and made the process simple. Thanks for a great job.

Unresponsive area manager, act t like he is the only game in town. I don't recommend them to…read moreanyone. They are not cheap either.

Helpful and insightful - Will and his partner offered good advice to steer me in the right…read moredirection.

This family owned business was amazing. We have been without water for days and they came to our…read morerescue. Paul talked me through tests I could do over the phone and then was at my doorstep in the morning to rectify the problem. Class act! We will use them for all septic and water problems in the future. Thanks guys. You made my day!

To their credit, they were quick to come out and assess my well pump failure. However, they were…read morenot timely with finishing the job. After starting the job, they couldn't get the pit less adapter off so they wanted another $1500 to rent equipment to dig. I opted to dig the hole myself to save the money. I was still charged $1000 for the new pitless and the 12" they had to dig below the adapter. The owner also wanted me to tear out my water softener to install one he recommends. The system we have is less than 1.5 years old. At this point I felt like I was being nickel and dimed. I was grateful that they were able to get water back on in 24 hours but when told they would be in at 9am to finish the job, I didn't get a call until 1030 that they were on the way, arrival until about noon, and then they didn't have the part so they had to leave again. They didn't show up to finish that day due to getting other calls. The next day, they didn't show up until after 3:30 to finish in the rain. There was definitely a lack of communication from the team about things preventing them from completing the job. Overall, they got the job done, but I don't feel like they valued my time whatsoever since I spent 3 days off work waiting for a new well pump to be installed and finished. This event began on Tuesday and it's now Friday night and I still have a hole in my yard to fill.

From the owner: Specialties: Well Pumps, Water Heaters, Commercial Work…read more Services: Drain Cleaning, Faucet Installations, Faucet Repairs, Outdoor Plumbing System Repairs, Plumbing Installation, Plumbing Repairs, Pump Repairs, Pump Replacements, Residential Plumbing, Tankless Water Heaters, Waste Lines, Water Heater Maintenance, Water Lines, Well Pump Installation, Sewer Repairs, Plumbing Leak Repairs, Shower Installation, Shower Repairs, Sump Pump Installation, Burst Pipes, Industrial Plumbing, Full-Service Plumbing, Frozen and Broken Pipes, Leaking Pipes.

We have a Geothermal system that functions both for both heating and cooling that was installed…read morewhen we renovated our house. Scott Geothermal has been doing its routine maintenance for a few years now, and it has been working perfectly-- until today. Today, after 3 days of extreme heat and humidity, the condensation function stopped working, causing water to overflow into the attic, and down through the ceiling on the floor below. I called Scott at Scott Geothermal to take a look, because he had been keeping it tuned seasonally, and there were 2 more sweltering days predicted, with heat indexes of over 105. I expected to have to wait a long while to get him to come over because of the demands of a HVAC engineer on hot, hot summer days. I was wrong-- He came over first thing that morning, arriving before 7:00 a.m. He flushed the clog, checked all the condensers and repaired the upper unit to stop the problem. He made suggestions about maintenance that I had not considered. But most importantly, he came over in the sweltering heat so that I would have air conditioning, and he made sure that my the water dripping into my ceiling stopped, thus avoiding a catastrophic ceiling collapse. I recommend Scott Geothermal to anyone who wants prompt attention in an emergency. He cares about his customers!

Geothermal Scott is the only HVAC company we trust to install and maintain our home and guest house…read moresystems. They are incredibly reliable, dependable and trustworthy. They have installed two systems for us and keep everything running and well maintained. If you are looking for professional service, call Geothermal Scott Heating & Cooling.

Professional and efficient. They offered great service and additional advice of maintenance. My…read moreappointment was easy to make, and the service technician was punctual, professional and very pleasant to work with. I highly recommend using this service and I will use them again if the next time I have plumbing, pipe or HVAC service needs.

Truly & sincerely this is one of the worst, if not THE worst, experiences I have ever had with a…read morecompany. Under no circumstances can I in good faith recommend them to anyone. If I could give zero stars, I would be giving zero. Brian Kelly sold me a false hope of a mini split installation that occurred in the middle of June 2026. He stated he would be personally overseeing the installation and coming by to check in person as well as calling. Neither of those things happened and not once did he show up. Maybe if he had, the install would have gone better. However he and Reggie, the install manager, both severely dropped the ball. We are now two and a half months past the installation date and the system is still not working properly. The company has set a precedent that they do not communicate well (consistently my appointments have been canceled/changed/missed with no communication). The company does not come when they say they will and do not respect peoples time. Unfortunately, after 2.5 months of no resolution I am now faced with having to escalate this outside of the company to the DC Department of Licensing and Consumer Protection, the DC Office of Attorney General, and the BBB. The only positive thing I can offer is everyone is incredibly polite, despite the fact that they do not actually do what they say the will and drop the ball consistently. I absolutely do NOT recommend this company-please steer clear and look elsewhere. *Should also be noted they have almost $11K of my money free and clear, but not a system that's working correctly * **Update as of 9/1/26: technicians are being sent to my house without my authorization or approval when I am not there. Branch management has not reached out.***