Business owner was honest about the job and pricing. He also kept me updated on arrival timing…read more Would recommend.

Fast responses to my plumbing issue, fair assessment of the problems and pricing. I recommend!read more

I'm updating my review to cover my experience having FH Furr replace an existing HVAC system in my…read moreDistrict of Columbia condo. This review focuses on the installation team's workmanship, issues encountered, and the company's responses--or lack thereof--when addressing these problems. Generally, their technicians have been helpful, which is why I rated them two stars; however, service quality varies depending on who you get. The main concern lies with the quality of installation. I chose FH Furr to install a new unit in January 2025, after sales representative Mike Miyasato quoted me and assured all work would meet code and FH Furr standards. They even provided a "Guarantee" certificate outlining warranties, and an install manager (whose name I don't know) assessed the project and confirmed the quote--which, in hindsight, was likely for a unit larger than necessary for my space. That mistake was partly mine, but not the focus here. The installation team, led by Xuan Pham, completed the job in one day but left my bathroom--the only one in the condo and where the air handler is located--in a messy state. It seemed they made no effort to clean up debris or drywall dust. While I don't have a photo of the initial mess, photos attached show what they left behind in the ceiling. I had to clean up myself so my pregnant wife and I could use the bathroom. The next day, contractor Robert "Lee" Cramer handled the drywall and painting but left a large hole near the return vent and failed to paint the ceiling, as seen in attached photo. He said his task was only to "prepare for paint," even though the invoice included both drywall and painting. I ended up buying supplies and painting the ceiling myself. About a month after installation, in late February 2025, another problem arose that required technician Kevin Pineda's assistance. According to the invoice, he found the disconnect wasn't fully inserted, preventing the outdoor unit from running. Once fixed, the system worked properly. By May 2025, as the weather warmed, condensate from the unit exposed further installation flaws: the drain pan leaked because it wasn't properly leveled and lacked a float switch. Both issues are documented in the invoice excerpt shown in attached photo. I later learned a float switch is required by code and standard practice when installing a unit above living spaces. To prevent damage, I set out a bowl to catch leaks and requested service. Technician James 'Ruffin' Price diagnosed the issue and escalated it to management. I was told repairs would come quickly. Documentation of these findings is in photos attached. Soon, an install team member returned and insisted the drain pan was fine, dismissing the prior technician's concerns. On June 6, 2025 contractor Mihaita Morovan repaired and painted the damaged drywall (photo attached). Unfortunately, the problems didn't stop there. Less than a month later, as summer temperatures increased, the unit began leaking heavily again, resulting in multiple wet spots and visible mold growth on the ceiling. It took several calls--and even a legal threat--to finally get a response. Technician Thomas Edwards came out, listened to my concerns, properly fixed the drain pan, and wrote up a detailed report while promising to escalate the issue at their quality control meeting. His documentation and related photos are attached. Within weeks, another contractor repainted the water-damaged ceiling but didn't remove all the ruined drywall, so paint soon peeled and chipped. I eventually completed the repairs myself and am relieved the unit has caused no further harm to my condo. Overall, this experience did not match the warranties and guarantees FH Furr promised. The countless hours spent contacting the company and missing work for technician visits hurt my family financially. This ordeal has left me unwilling to use their Gold Preferred Partner Plan for maintenance, even though it was part of my contract. At this point, I want nothing more to do with FH Furr, and I cannot recommend their services.

So, I first want to start off by saying that every single technician/expert that has provided…read moreservice to us has been FANTASTIC! Fullstop. This review is based on recent experiences with customer service representatives/admin folks. So it was during calls to the main number, and we reside in Virginia. We recently had a very expensive repair for a hot water heater that severely damaged our circuit breaker box. So the techs came out, did their thing and were phenomenal. However, in order for us to submit the repairs for reimbursement with our home warranty company, we require an itemized invoice. As per the egregiously rude phone reps we have encountered, there is a company policy against itemized invoices. Like, WHAT!?! I have never experienced anything like it in the history of working with service providers. There is always an itemized invoice. However, that in itself is not the issue. First, my spouse spoke to someone who said that it is only possible to obtain by escalating to a manager. So we waited and attempted to follow-up. Each time after we both tried to follow-up, we encountered some of the rudest, most unprofessional individuals on the line. Not to mention, AGAIN, how does it make sense that you are doing work of this magnitude and cannot produce an invoice that breaks down parts and labor!?! I am certain that this isn't the first time in history that the company encountered this kind of request when customers are dealing with insurances and warranty companies. It is wholly disappointing, when you consider that the individuals in the field doing the labor intensive work can be overshadowed by the policies of the company. I literally have no idea what to say at this point, but that we will be transitioning to Michael & Son's or another provider. Because who wants to pay this kind of money to be mistreated on the backend for something as simple as an itemized invoice. Such a shame!

Great job on plumbing leak in ceiling. Diego did Thorough and detailed work. Would definitely use…read morethem again.

Really appreciated Diego's work - installing Insinkerator, fixed water flow pressure in bathroom…read morefaucet and fill valve in toilet tank. But more - his proactive attention to details and pragmatic recommendations to solve problems. He detected the smell of gas and brought in his sensor to thoroughly check. It turned out to be a leak at the back of my stove, which is why my sensor did not pick it up previously. He brought the gas valve out from behind dry wall, installed a new one so that it's to code and ready for a new stove to be easily installed. Diego was a real pleasure to work with - calm, professional and happy to answer my questions. Thoroughly recommend this company - it's owned by Diego and his brother!

We had an excellent experience. After a week of dealing with multiple plumbers who promised one…read morething and did another, All American Jetting & Drain Services was a breath of fresh air. They showed up promptly, did a quick but thoughtful assessment of the plumbing throughout the house, and determined that the issue had largely resolved. They were in and out in about 20 minutes and did not charge us anything--even refusing payment once they felt no work was needed. They clearly explained what had likely happened, gave straightforward guidance on how the homeowner could easily address the remaining minor issues, and even offered helpful recommendations for other contractors to handle possible damage to the drywall. Kind, fast, competent, and honest. We will absolutely call them again and highly recommend them to anyone looking for drain or rooter services.

I just have to say it bluntly - 2 guys came in, I showed them my laundry room, flooded from an old,…read morebacked up drain. My shop vac was to the right of us as I was using it to get the water up the day before. I told them I can use it myself, they said no no sir, we have our own shop vac we'll use to get the water up. They said verbatim "we'll take care of the water." Well, they did not. They cleaned the lines doing the hydro jet and apparently got my dad to cut them a check while leaving my laundry room and the adjacent bathroom, flooded with nasty-soot filled water. It's amazing how they didn't check with me prior to finishing, they just told my pops who's 77 and struggles to get downstairs they were finished, and we took them at their word. I guess if they checked with me, I would have asked them to suck up the water, hm starting to make sense now? Don't cut corners: if someone says one thing to me directly, makes me trust them only to avoid following through, makes me want a chunk of my money back. Then, when I called and spoke to Malinda to get answers as to why they left the area flooded and in worse condition, they had the audacity to say it was like that before they got there and that I needed to call I sanitation specialist because they don't deal with that. It ain't your fault Malinda, but damn how do you make a mess and not take responsibility for it? I appreciate your companies response time in getting out here, but my before and after pictures speak for themselves: you didn't finish the job properly, and the two guys who came out knew they weren't done but took advantage of me in that I was not the one paying. They lied to my father, said they were done and left. Now I'm stuck with puddles in my carpet outside the bathroom. Shake my damn head. Thousand bucks for 30 minutes of work, and they couldn't do what they said and get the water off the floor. There's more water and sewage in places it's never been, appreciate the warning. Why would you guys assure me you'll do something, only to not do that one thing. Now you guys suggest calling another company to clean the mess yall made. Who does that.. it's evident you do not care about your customers.

Owen came out same day and fixed our drain, but he also went above and beyond to check out all of…read moreour bathrooms and make tweaks so that our water pressure was stronger as well as explain things to watch out for in the future. The pipe doctor also did our main sewer line last year -- a massive job that was skillfully executed. Highly recommend this company for jobs big and small!

David works in this company and he is like a manager who coordinates work. However, instead of…read morehaving good hands, he has a mouth that is good at talking and not keeping track of things. He can't execute and he just lies a lot. Fortunately, the employees do their work.

I had an emergency situation and Bravo was recommended by another plumbing contractor. Same day…read moreservice and the service was A1. Jose, the technician, ran a camera down my drain line, snaked out the drain line, did the camera again and resnaked the line and again ran the camera. The line was watertested throughout the process until Jose was satisfied that the problem was addressed. I can't say enough good things about this company (and especially Jose) The value was great. He left the place cleaner than he found it. Ken Gray

I called Bravo Jetting Solutions after my regular plumber recommended their services for clearing…read moreour kitchen drain line. I was very pleased with the results. Jose explained every step of the hydro jetting process and answered all my questions. I really appreciate that they gave their price up front. Jose was careful to protect my hardwood floor and the inside of my kitchen cabinet. I was able to watch the display on the scope and Jose explained what I was seeing. He captured some of the video and sent it to my phone. I highly recommend this company.

I needed someone to install an electric vehicle wall plug last year. I was down to between two…read morecompanies and 4 Service was one. Mike Schick spent so much time on the phone with me, answering all my questions and describing in detail the process and all related issues. They got my business from that call alone. Also, I forget how much a county license is, but they mark it up to account for their time - which I understand. The other company marked it up dramatically more. Fast forward one year, my plug is glitchy. I called Mike again at 4:30 on a Friday, left a msg, expected to hear back on Monday. He called me back at 5 pm. Again, he was patient, asked me about the issues I was having. He told me what plug to buy and told me that they'd install it for free. I didn't even ask for that, but they completely stand behind their work. Anyway, I was impressed, thought I'd post this review.

This company does not keep to their promised schedule and did a poor job. They messed up our walls…read moreunnecessarily. We understand electricians don't patch the walls, but they also did not have to make our walls so dirty full of scratches and skid marks. More care should have been put into the process as they installed new wires. We got a quote from them, and booked their service. They promised to come between 8 am and noon on an agreed upon date. On that day, however, they were missing in action. No call (despite their promise of calling us to confirm the exactly time, on the morning of). No message. We had to call the company headquarter many times. They kicked us from one person to the next like football. No answer. No updates. Each time we called (starting at noon) they'd say the electrician should arrive in the next 20 or 30 minutes and he'll give you a call. Nope! Nothing. Finally at 4 pm the electrician showed up. We asked him what was the hold up. He said coldly: you have to ask our office. The job of installing one chandelier to the ceiling of our dining room took them 4 hours! It ruined our evening plan. They did not finish up until 8 pm! We were supposed to go to our friend's house for dinner (and they cooked a feast) at 6:30! Bad service. Mis-communication and bad communication. Badly done job (lot of traces left on our wall, see photos).

Mike is so professional and respectful! He gives a fair price and does quality work- usually on the…read morespot. I requested help with a valve and he responded quickly and completed the work on the same day.

Top Tier Service. I had a hot water cartridge replaced. They worked with my building maintenance to…read morecoordinate the water shut on/off. My tech Bobby was quick and efficient. Standout qualities: Live customer service support. Quick to schedule. Professional and friendly staff. Priced reasonably and affordable. Very knowledgeable about various plumbing systems and products. Clean work area. Covers shoes inside of your home. (Without being asked.)