Professional and efficient. They offered great service and additional advice of maintenance. My appointment was easy to make, and the service technician was punctual, professional and very pleasant to work with. I highly recommend using this service and I will use them again if the next time I have plumbing, pipe or HVAC service needs. read more

Truly & sincerely this is one of the worst, if not THE worst, experiences I have ever had with a company. Under no circumstances can I in good faith recommend them to anyone. If I could give zero stars, I would be giving zero. Brian Kelly sold me a false hope of a mini split installation that occurred in the middle of June 2026. He stated he would be personally overseeing the installation and coming by to check in person as well as calling. Neither of those things happened and not once did he show up. Maybe if he had, the install would have gone better. However he and Reggie, the install manager, both severely dropped the ball. We are now two and a half months past the installation date and the system is still not working properly. The company has set a precedent that they do not communicate well (consistently my appointments have been canceled/changed/missed with no communication). The company does not come when they say they will and do not respect peoples time. Unfortunately, after 2.5 months of no resolution I am now faced with having to escalate this outside of the company to the DC Department of Licensing and Consumer Protection, the DC Office of Attorney General, and the BBB. The only positive thing I can offer is everyone is incredibly polite, despite the fact that they do not actually do what they say the will and drop the ball consistently. I absolutely do NOT recommend this company-please steer clear and look elsewhere. *Should also be noted they have almost $11K of my money free and clear, but not a system that's working correctly * **Update as of 9/1/26: technicians are being sent to my house without my authorization or approval when I am not there. Branch management has not reached out.*** read more

I booked an appointment for Len to come out to my house on 7/17/2026 and perform maintenance on my HVAC unit. Mind you, I set this appointment a full week in advance (7/10/2026). They contacted me saying my appointment window was 12pm-4pm on 7/17. Too easy, right? LMAO they called me at 5pm on 7/17 to CANCEL the appointment. I put my life on pause the entire day only for them to be like, "Oops, sorry. How about next week LoL?" Absolutely not, sir. You can't call me 50+ minutes after the latest time you're supposed to arrive and act like it's business as usual. You've lost my business for good, my friend. And I hope others read this review and stop in their tracks before booking an appointment with you, because your business practice is absolute cheeks. read more

Len The Plumber Heating & Air - Plumbing Near Me - Alexandria, Virginia

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They ruined our bath tub and wreaked havoc on our house unnecessarily. Inexperienced plumber removed unnecessary pipes and cut out a vent and other things. Multiple days went by before a master plumber came out to fix what was messed up. Quoted $950 to fix the ceiling the plumber cut into that didn't need to happen. Now we have a destroyed bath tub, destroyed molding, and a complete mess. Spilled PVC glue on our original hardwood floors. Hand prints and dirt everywhere. Bath tub was in great shape before and now it's permanently stained and scratched. It has been 24 days and Len the Plumber has not sent reimbursement for their horrible work. NO ONE should call Len the Plumber for work, your house and original fixtures will be destroyed. The company should not be in business. read more

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The plumber installed the whole house water filtration system incorrectly. I have contacted the business four times requesting they correct the mistake. I have never received a call back as promised many times. read more

The first technician that the company sent out was a very nice person, but unfortunately, the problem was not rectified. The next day, after calling the company about the unresolved issue, we were called 45 minutes before the truck's arrival and given a tracking site to see its distance from our condo. The new technician, Vladislav, was very polite, knowledgeable, and thorough. A drop cloth was used while the work was completed. He was quick to spot the problem, brought all the tool he needed with him, and in about an hour, was able to stop the leak. read more

Len the Plumber installed a laundry room wash tub for me. The tub was from Amazon and came with a faucet and drain. The technician punched a whole in the tub and did a very poor job with the drain grouping. Consequently, now my new wash tub is unusable. read more

Len The Plumber Heating & Air - The hole the technician put in the tub. The technician Shawn me to order a new tub from Amazon that this one was damaged but it wasn't. - Plumbing Near Me - Alexandria, Virginia

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I am now on week 2 of not having a written quote which is something I expect for the fee I paid for an estimate. No one is responding to my emails. How do I get money refunded since the full service was never provided. read more

My AC went out and I scheduled an appointment for the following day. It was canceled and rescheduled for the next day between 12-4. At 5:30 I was told the technician was en route. It's not 7:10 and nobody is here and her IDIOTIC AI assistant had told me the appointment was canceled. DO NOT USE LEN THR PLUMBER!!!!! read more

Tail piece replaced ($30 in parts) on a sink. Worked for 30 minutes. Charged my elderly mother $800.

My water heater was leaking a few weeks back so I called to have this company come out and look at it. I was never told whether or not it was fixable all I was told is I needed to replace the water heater (ya, no kidding). When they gave me the quote they refused to tell me how much of the quote was just for the water heater, which seemed odd. Any other service will give you a breakdown of the costs but not these guys. Given the serious nature of needing it replaced I feel like I was taken advantage of a bit and taken for a ride. I certainly would not use them again unless my other options were exhausted. Lesson learned for myself. read more

Average service for an exorbitant price Needed to replace a widespread faucet in the bathroom. Tried to do it myself but the old one was stuck in place and the space under the closet was very small. Decided to call for professional help. Called Len midday on Sunday attracted by their high reviews and promise of same-day service. Spoke with their AI assistant that quickly scheduled the visit for the next two hours. I was a happy man for two hours until I realized that nobody is coming, and I likely lost the valuable time to schedule a same-day service from a reputable provider. Called Len again, spoke with a live person. She said that nobody is available to come to me right now (so much for their same-day promise). We scheduled it for Friday next week. On the morning of Friday, the technician could not find me initially. The address was misspelled in their system. It required several phone calls to clarify. When he arrived, he complained about the difficulty of the project (dude, I know it is tough or I would have done it myself). Quoted an exorbitant price close to $1,000 - for a faucet replacement! I was pressed for time and had to agree on paying them around $750 - still very expensive. The technician could not do it himself and called for support. Together with another Len plumber they did the job. Bu when they asked me to inspect it, one of the valves was very lose. The technician fixed it, with much grumping about the young generation that cannot do things right. When leaving he asked me for a five-star review. After several days passed, I can say that the new faucet works well. Still some aspects of its installation are not perfect, something that you would be OK as DIY but below expectations from a professional install. read more

Very poor customer service - and the company is always represented by its reps. Tried to set up home visit for garbage disposal replacement for 4 days. They promised someone would be out but they cancelled every scheduled visit. Very disappointing. Lastly, Terrance hung up on me when I called to ask for update. read more

I called Len to come take a look at a Grohe faucet handle. I specifically asked if they work on Grohe. The rep replies, yes yes we do specialize in Grohe. I made an appointment. When I received a text the tech is on his way this morning, I called again the company directly verbally asking are you sure you specialize in Grohe faucets? His response was, "oh sure we do. The tech knows what he is doing he is very good with this brand." The tech arrives and takes one look at the faucet workings in the wall and states, "I've never seen one like this." Me: I thought you were a Grohe specialist? Tech: No, we do all faucets. But this one is different. He takes pictures and tells me he needs to talk to his supervisor. I pay him the $49 fee and he leaves. I spoke to the supervisor, amongst others things he stated he would not work on a handle that has been removed by someone else. Tell me, what do plumbers do? He also stated he would charge me $379 just to research the part needed for the faucet, that's an additional cost to the actual part and installation. Then he states the best route is I replace the entire system with a different brand, which would include a tear out of the plumbing guts from the wall which would amount to minimum $1300. There is no leak in the pipes, but he actually thought it was the best route instead of ordering a part from Grohe and installing it. I should not have had to pay the $49 trip fee for the simple fact they lied. Not once but twice on the phone. They are not Grohe faucet specialist. DO NOT hire this company to work on anything relating to Grohe. read more

Len The Plumber Heating & Air - Grohe shower faucet cartridge/valve - Plumbing Near Me - Alexandria, Virginia

Alex was amazing. Answer to all my questions to the job as quickly as possible and was super courteous. All around recommend. read more

Technician was friendly and thorough and did a thorough inspection of my home, but the pricings were beyond ridiclous. Over $600 for fixing leak under a kitchen sink when all it took was a new sink strainer and using plumber putty. Would not recommend. read more

I'm sorely disappointed. We paid $800 and the issue was never solved. We were told that the situation was so unusual that the plumbers would need to break through an exterior wall to get to the problem. The plumbers struggled communicating with us and they would need to bring in a manager on the phone to explain what they thought was going on. The manager was not on site so he didn't understand either. When we began to realize that there was an issue with the employees and the work this company performs, we said "We'll pay you to put back together what was taken apart yesterday" I was told that they plumber wouldn't come back out until we paid the deposit for the large sum of money to finish the complete job. It felt like blackmail. I said "don't come back out here until I decide on my next step." The next thing you know, the plumbers arrive back at the office, so they've wasted their own time and they're essentially forcing my decision to pay them when I was debating completely moving on. I paid them hundreds of dollars to put back together what they took apart and then I moved on. We hired a new plumber who then told us the solution was easy, no walls needed to be taken down and he'd move the hot water heater to a more accessible place in the office for future maintenance. read more

Outrageous over pricing. Do not use this plumber. Simple sump pump replacement. $1500. Other Companies $700 William Boehm Fairfax Va 5712381461 read more

I was without heat or hot water during the recent epic cold and grateful that a friend recommended LEN. Really appreciated the professional and prompt service provided by Mark M. (and on a Sunday!)- he was upfront and gave me really invaluable advice and insight. I have other plumbing projects lined up and am planning to call on him/LEN again! read more

Mark Martin was great. He rerouted a water heater line, changed the line to our cold water line from our hot water line that the installer did incorrectly, and most importantly, fixed a break that we caused trying to fix a leak. I called at 9 pm and he was here at 10 am. Very very pleased. When I called I spoke to a person, not AI, which is a plus, for me. read more

Len The Plumber Heating & Air - After reroute - Plumbing Near Me - Alexandria, Virginia

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I've been stewing on this for a while. A Len the Plumber tech replaced a leaking bathroom vanity faucet on March 1st. A couple of days into April I noticed the new faucet was leaking. I called to report this and was told the repair was out of warranty and a new ticket would have to be created! $600 for a one month, shabby repair. Len obviously hires inferior workmen to only warrant their work for 30 days. I will never consider this company for any repairs. read more

I hired Len the Plumber last week to fix a leak in my kitchen ceiling, and unfortunately, my experience was incredibly frustrating. A plumber named Kobe came to inspect the ceiling and claimed the leak was coming from the bathroom sink above the kitchen. He said he needed to buy new pipes and would return the next morning. The stores were open and he could have bought the pipes immediately, but he wanted to delay the work. When he showed up the next day, he had no equipment and stated, "I need to get your pipe size." I was shocked, as I assumed he had already checked the pipes the day before. He went to the store, came back with the wrong pipe size, and had to return to get the correct size, which delayed the process significantly. Once he began replacing the pipes, Kobe assured me everything was fixed, and I was charged $1,800. However, the leak continued, and in fact, it had worsened. I called Len the Plumber to report the issue, and the woman on the phone said a service manager would call me and that another plumber would be sent. After a long wait with no follow-up, I received a text saying the plumber would arrive between 2-5PM. I waited, but at 4:30PM, I called and was told no plumber was coming. I was never notified of a cancellation, which was extremely frustrating, especially since I had already been dealing with water damage. Finally, after more complaints, I was able to get a new plumber. This plumber confirmed that Kobe had used the wrong pipe and went to purchase the correct one. However, he didn't properly assess the entire bathroom to determine the true source of the leak. He simply replaced the pipes Kobe had installed, and I was told the issue should be fixed. Unfortunately, the next morning, the leak had not stopped. I then contacted a different plumbing company, and they informed me that the leak was actually coming from the toilet's main supply, not the bathroom sink. This means the sink pipes never needed to be replaced in the first place, and the work done by Len the Plumber was unnecessary. In addition to all of this, Kobe also dropped an equipment item onto the hardwood floor, scratching the surface. Please see the attached pictures for evidence of the damage. The leak has finally stopped after the proper repairs were made by the other company, but I'm concerned that the pipes replaced by Len the Plumber were incorrectly installed and might cause future issues. I've called Len the Plumber several times to report the poor diagnosis and unresolved leak, but despite promises from the service manager that they would contact me within 24-48 hours, I have received no follow-up. Len the Plumber has been unprofessional, unresponsive, and ineffective in addressing my concerns. I strongly advise you to be cautious before using their services. They failed to fix the problem, caused additional damage, and provided terrible customer service. This now includes the detail about the damage to your hardwood floor, further highlighting the poor service you received read more

Len The Plumber Heating & Air - Plumbing Near Me - Alexandria, Virginia

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I tried the membership for a year, overpriced and the techs, while professional, would always try to upsell me on something each visit. At $17/month, per residence, it would be cheaper to just pay for an annual HVAC inspection. They wanted to charge me $2,000 to replace a shower mixing valve a few weeks ago, I hired a local handyman who did it for less than $500 and of good quality. Severely overpriced and overall I would not consider a good value. Normally wouldn't take the time to write a review, but I am actively looking for other more value-focused plumbers. read more

(Bel Air MD, Date of Service: 7/14/2025) I'm reposting my review, as the first one was removed by Yelp. I called regarding what I thought was an issue with a broken water line. Upon arrival, the LtP rep was rude and nasty. Still, I explained what I thought was the issue and he immediately wrote up a $617 estimate - without troubleshooting or examining anything. After declining the service, I paid the required $49 trip fee. This entire visit took less than 5 minutes. His attitude was terrible, like he really didn't want to be there. I reported this to management. They called to apologize and said they would refund the $49. I haven't received a refund. Bottom line: if you need a plumber call someone else. Don't let the negative energy in your home. And, do your research! read more

Was quoted at nearly 5 times the rate of 2 other plumbers to install a dishwasher. Did not mention the price until they were already here. Make sure this company is your only option get a price for the work before you book them. read more

I requested service for a busted water pipe in my home on the evening of 1/31. I was advised a technician wasn't available then but would visit on 2/1 within a 4 hour window. We waited. Received no calls or advisement and it was only after we called back 30 minutes after the appointment time that we were told a technician was not available and we would have to wait another 24 hours to see one. I will not recommend Len The Plummer to anyone in my neighborhood or connections based on this experience nor will I be doing any business with them. read more

I had a great experience with Len the Plumber. After another HVAC company scheduled me two days out and then told me they couldn't come at 4:30 PM the day of the appointment, I called Len around 4:30 PM. To my surprise, they sent someone out the same day! The technician was professional, prompt, and knowledgeable, quickly diagnosing and fixing the problem. I truly appreciate their dedication to customer service and would highly recommend them for any plumbing or HVAC needs. Thank you for restoring my comfort so quickly. read more

I've used Len the Plumber before (hot water heater), and was happy to find out that after three years, they're just as great. My a/c went out, and this is not something I can deal with in a DC summer. As before, I made a call, and by the end of the day, my unit was fixed. I'm working with a 17 yr old unit, so I didn't have high hopes, but I'm confident it'll get a bit more time before the whole thing quits. Jairo was the technician that fixed our a/c, and he is definitely the one you want if you like to be part of the process. He was very thorough with his explanations and educated me on how the system works. I really appreciated this, I felt like I was following along and not just being told what to pay for. I've used Len the Plumber twice and I will use them again when the time comes. read more

Ricky was prompt, responsive and respectful. Greatly appreciated his work and effort.

We had a pinhole leak in water pipe that was threatening to take down a large part of our main floor ceiling. Len-the-Plumber responded immediately and scheduled us the very same day for service. Luis Posas was the plumbing engineer who showed up and took care of the problem. He was quick, efficient, responsive and educational. He explained why these problems happen and made us feel informed and confident that the leak issue would be resolved. He found and fixed the leak in short order and encouraged us to continue to remedy any mold issues that might be present. He provided a reference for an environmental services company. Very happy with the service ! read more

Kitchen sink needed to be snaked. Plumber that came was great and right on time. The cost was ridiculous. $561.00 to snake a pipe 8 feet. Afraid to wonder what it would cost had it been more serious. Needless to say, we went elsewhere to get the job done. read more

What a waste of time and money. While my service tech was on time and very courteous, I was hit with a $195 diagnostic fee I was NOT informed about prior. This fee would be waived, of course, if I went with them. They "kindly" waived the $49.50 additional travel fee I was also not told about. SMH. Then - I need a replacement unit so they need to send someone else out to give me that estimate. More of my time. In Contrast, John Flood came out on time, spent 2 hours evaluating and provided an estimate prior to leaving. Excellent! Michael &Sons arrived early, provided free estimate and was thorough. Lowest price was Michael&Sons. BUT, the thoroughness of Flood was impressive. I negotiated their price down a little and will go with them. Changing a unit out is as much about the service than the equipment. Len The Plumber lost all points with me. read more

I requested diagnosis for HVAC repair, the two repairman that came out claimed they didn't have the right equipment/tools to make a diagnostic. At the same time they suggested a new HVAC system. Why send technicians out without proper tools? The technicians seemed unmotivated, unprepared and unprofessional. Beware of this company and their practices. read more

This company is an absolute disaster. Call anyone else. They quote prices that are outrageous, then they go to their van, and say they were able to get a great deal. God forbid you fall for it, like us. Let's just say, Len the Plumber fixed our shower several months ago, and the house is in disrepair. The bathroom that was "fixed" is unusable, and taped off. They ruined the carpet in the neighboring bedroom. And, for the grand finale, they had to tear the living room ceiling down. You would think if they made such a mess, they would want to fix it. But, sadly, like us, you would be incorrect. read more

Absolutely useless. I have a broken shower. I called for service Dec. 4th. The tech couldn't fix it, said he needed a part and he'd be back Tuesday. Charged me $49 for the service call. Never came back. Never called. I called them many times, the boss wasn't in and he'd call me back. Never did. Decided to call another plumber. Wish me luck. read more

Technician was very professional and friendly. Took the time to Explain what was wrong and didn't try to replace what could be repaired. We needed a dryer hookup, two toilet issues and a shower issue. Gave us helpful tips for maintenance as well. read more

We had to call Len the Plumber yesterday to complete a water line replacement we couldn't find the right adapter for in local stores. They were here in about an hour and had our valve installed very quickly. Luis was professional and courteous, and he got the job done efficiently. Our only complaint is the price tag for installing a single valve - more than $500 (fortunately we did have a coupon to take a bit of that off)! However, they did come out immediately and get the job done so that we can keep our refrigerator repair appointment. read more

Again, If I could give zero stars I would. Based on our experience, avoid this company at all cost for installations. We paid for a brand new HVAC install last year. Every piece of equipment has had to either be replaced or fixed. Their answer is that they only install. They don't manufacture the equipment they install and thus cannot be blamed for any defects. Every piece of equipment within less than 12 months has had material issues. Their scheduling process is appalling with their customer service blaming customers for issues. Terrible company based on our experience. read more

Sylvester was right on time (called to see if he could come early actually) and completed the job quickly. He explained what went into the quote and knocked the job out fast. read more

The service reps will tell you to sign up for a service plan that costs $200 so you can get a discount, but not to worry because you can call and cancel with no penalty. This was a lie. I called to cancel the plan and was told I had to pay off the plan in one lump sum in order to cancel. This felt like a scam to me and not a good way to do business at all. If you want honest upfront estimates that don't play games with a bogus discount and service plan than DO NOT use these guys. read more