My fiancée and I just rented our first storage unit here, and our experience was fantastic thanks…read moreto the manager, Corky. We ran into an unexpected couldn't-be-opened issue with a lock we brought ourselves, and what could have been a stressful situation turned into one of the best premium customer service experiences we've ever had. Corky was incredibly friendly, professional, and genuinely wanted to help us get everything taken care of. He made the whole process quick, easy, and completely stress-free. What really stood out was his attitude. He was patient, knowledgeable, and easy to talk to. We even shared some laughs while getting everything sorted out, which made an otherwise frustrating situation very enjoyable. Corky also looked so badass with the lock grinder too. It's rare to meet someone who is both highly professional and genuinely personable. Customer service like this is becoming harder to find, and Corky is a perfect example of how much one great employee can elevate an entire business. My father does a storage unit at a different location and has been having some complaints, but here, I have had no issues and now my father wants to come to My Storage at Jackson Creek. Because of him, we left feeling confident that we chose the right storage facility and that we're in good hands. The facility itself is well secured with cameras everywhere, super clean with a large open layout, super easy to set up a unit and get going, and is quick and efficient at high quality with handling anything regarding their customers. If management sees this, Corky absolutely deserves to be recognized. I had him prior to this incident when I was setting up the unit itself. Employees who care about their customers the way he does are a huge asset to any company. Thank you again for making our first experience such a positive one!

I recently had to work with My Storage at Jackson Creek to address a storage unit rented by my…read moredeceased father. Everyone there was helpful and worked with me to manage the rental and emptying of the unit. I would like to especially give thanks to Corky for all of his excellent assistance. I would strongly recommend this facility to anyone in Monument, CO.

couldn't be happier with my experience at A Better Self Storage in Fountain.The units are always…read moreclean and well-kept, and the property feels very secure with gated access and good lighting. The staff is professional, helpful, and made the whole process easy from start to finish. Pricing is fair, and I really liked how convenient the access hours are. I would definitely recommend this storage facility to anyone looking for a simple, reliable place to store their things!

Just moved here from California, Diana is amazing, she was so helpful and patient with me as my…read moreschedule was all over the place. Thanks sooooo much Diana!!!!

Do not give these people your money!! I was appalled by the nastiness of LORI who apparently is a…read moremanager, and her complete lack of professionalism in a business setting!! APPALLED! And the fact that she is trying to rob me with a multitude of ridiculous charges BEFORE a new month has even begun is WRONG!! Wrong , wrong, wrong!!! A "pre-lien" charge of nearly $100 dollars on something that is not even 30 days past due????? Thats good business! A premiere storage facility??? There are not even any lights anywhere once it is dark outside! If you go after dark.....bring your own flashlight!

DO NOT USE THIS HORRIFICALLY, UNPROFESSIONAL, GROSSLY NEGLIGENT STORAGE FACILITY!! They rent out…read morestorage units with severe water leakage problems while charging a fortune. I had professional movers store my items in this horrible place. When I recently started moving things out, very many boxes and some furniture items were severely damaged and completely ruined due to black mold from water getting into the unit. Boxes were completely soaked through & some even fell apart when moved. The owner actually griped at me saying their lease stated not to store "any heirlooms," etc. in their facility. She tried to use the excuse that the storage unit "is not climate controlled" when water being allowed to pour in and severely damage items has nothing whatsoever to do with that. Rather than apologize or do anything whatsoever to help me recover any loss, the highly unprofessional owner I spoke with started griping me out saying I signed a lease basically stating I'd be perfectly happy to rent a dump that didn't protect any of my belongings in any way, shape, or form! EVERYONE BEWARE: NO RENTER OR HOMEOWNER POLICY COVERS WATER DAMAGE DUE TO THE SEVERE NEGLECT ON BEHALF OF MWSS IN NOT TAKING CARE OF THEIR STORAGE UNITS!! The owners care ZERO whether anything of yours gets trashed from water damage which is THEIR FAULT. They also never answer their phone when you call, and you have to wait days for a return call. If you ever have an emergency, you're out of luck and they don't care in the slightest. I hope everyone who has this same awful experience with these uncaring, greedy, unprofessional, horrid owners of MWSS starts suing them and they lose their business and everything else as they deserve!

The owners are fabulous and keep the place tidy! They are super easy to work with and I highly…read morerecommend if you are in need of storage. I have used them twice in twenty years and I can count on my storage unit to be safe and not worry. Friendly and well maintained!

People are amazing! I don't write reviews often, but I will…read moretake the time out for these guys! Very well priced with a very upbeat staff!

Super nice place and very secure, they are switching over to "Container Storage" , The place looks…read morebrand new, super clean, even has on-site Management!!

This company told me they would provide me with a secured facility with security cameras and a…read morefunctioning security gate I was told people aren't allowed to live on the property come to find out there are homeless people living the one security camera they do have it's nonfunctional and the security gate often breaks and is left open for hours this has cost me several thousand dollars in stolen equipment so I'm SOL

I have rented several units over time, as well as moved units. I have stored RVS, stored household…read moregoods, and stored all types of items in this rental facility and had nothing but an excellent experience. Rates were always fair and well worth the quality of service and unit received. Along with top notch customer support, the manager was always helpful, professional and accommodating. I would highly recommend.

The attendant is awesome!! I've only seen one guy at work on site, but he seems to be there all the…read moretime. Impeccable customer service! We were loading some stuff out in a u-haul. There was a lot of ice in front of our unit; before I could even ask he had already got the bucket of ice-melt and was headed over to spread it. On other occasions, he has walked over with bottled waters and offered to our group. I think the units are a little pricey and I recently received notice of a rate hike, but there is a customer bathroom on site which is extremely nice.

What ever price you find online to pay. Don't count on it staying that price for more than a couple…read moremonths. They raise their prices after a few months. They "claim" to be military friendly. How can they say that when they raise the prices on service members while they are overseas and completely helpless?

I was moving from Denver to Colorado Springs. I needed a storage to be available to me upon…read morearrival. I called the facility and they were very responsive and helpful. They assured me that everything could be done online with gate codes being sent to my phone and such. When I arrived, the gate code didn't work and there was no one to take my call. I ended up not renting from them because of it. However, the next week the manager reached out to me and sent me a full refund of my 89 dollars. Turns out that they had a sudden staffing issue and a hospitalization. I would reach out to them again and I would rent from them. I understand that things happen...

I've had a unit here for years. I had secured a unit at another property, intending to move out due…read moreto property management not maintaining property and constant turnover. Rarely was ice melt used, so it made things challenging in winter, lighting was insufficient, calls were diverted to a call center often. New owners purchased recently and it has really improved. Lighting, great customer service, and better pricing. It is now family owned and operated by people who have a vested interest in my being satisfied with the services I receive. The other unit I had rented and was moving my stuff to, wanted to raise rents every 2 months, on top of that someone bent the metal at the top in between the units and stole stuff out of my unit, it was the unit next to mine and they had just moved out. They did nothing about it. The way the new owners are handling things at Springs Storage is very professional.

Staff are friendly, and they definitely have the best prices in the area. Facility is clean and…read moresecure.