WhenI showed up to access my unit at 830 am the gates were locked and no one was answering the…read morephone. Apparently there is a lady living on the property that is suppose to open the gates. The impression I got from her was that she did not care if she was causing problems by not opening the gates on time. The owner is supposedly unreachable but after the police contact him I bet he'll be reachable. Also, this is not the first time I've gone there on the weekend and the gates have been locked. What ever you do don't do business with this company. Spend a little more to be sure that you can get to your storage when you need to, not when they feel like it.

two polite gentlemen came over and moved my 2br house into apartment, quick, efficient and did an…read moreamazing job handing all of my house hold goods. highly recommended!

This is a crap company. I was with AAA Platte Self Storage for several years and service was great…read more Storage King takes over and you can't reach anyone at the location to resolve issues. You get a call center that is completely unable to resolve anything. The company charges for their insurance if an RV is uninsured. Every year you have to supply proof of insurance on your RV to avoid their insurance. Problem is that their system for receiving the insurance card does not work. There is no way to call the onsite office to make sure they received the proof of insurance. Result is that you get charged for their insurance. Completely unethical. Additionally the maintenance of their facilities is poor. A cinder block wall was knocked down at their covered RV storage. It has been covered with barbed wire and not repaired for some time. This provides poor security for RVs onsite. If there were more available covered RV storage sites in town I'd be outta there.

Kimberly and Rayna went above and beyond to help my wife and I out! We really appreciate the care…read moreand the compassion they exhibited! There's alot of companies and people out there's that are not willing to listen and help when it's needed but these 2 went out of their way to help fix a bad situation. We would give more stars if it was possible! Thank you so much for all of you're help ladies!

Nice place, good customer service. Reasonable rates, easy access. Good location. Easy to work…read morewith

Just another run of the mill business with poor customer service. Disappointed by my experience…read more Definitely will not be using again - and I would recommend others find a mom and pop storage company, or a company owned by individuals who see other individuals as human beings. I had a storage unit for 8 months at the rate of $185 per month. When it finally came time to move into my new place and retrieve my things from storage, it was the first week of the 9th month of storing my belongings at storage sense. I assumed there would be a prorated cost for moving out three weeks early- as there have been at every other storage facility I have ever used. (I am 60- I've used plenty.) I swept and dusted the unit prior to moving out, leaving it sparkly clean to ensure I could get that $138 refund allowance. As you probably guessed- I am writing this review because I did not get a prorated cost. Wether or not these things are company policy, it makes a massive difference in regards to securing long term customer relationships. In customer service, when a representative or manager meets a customer with understanding and can recognize an area where you can lose a small amount of money in order to establish a returning customer, it goes a long way- and actually benefits the company in the end. For example- now I have a load of seed for work that needs to be stored for 3+ years starting next month. Can you guess where I'm not going? The businesses I have frequented for 40+ years have made thousands off of me, near to millions. Rest assured that I'll never use this company again nor recommend it to anybody. Hell- I'll drive an hour and 20 just to give my money to individuals I like and respect - and feel respected by. And get this- These sons of bitches have rats too!

Getting a UBox from this location to ship for a move across country. stood in line for 45 minutes…read morebefore being told our box wasn't ready, waiting another 20 for it to be ready. the number on the box was not the same as on the receipt. I mention this to the forklift operator who says "it will be corrected on the file" and says we are good to go. then on return find out the box was NOT corrected, that it is assigned to someone else, and have now been waiting an hour for it to be resolved so that I can have confirmation that it will be shipped to the right place. Don't bother with this location, or preferably m U-Haul at all.

This place is a hot mess. I used them about 16 months ago with no problems. This time... you name…read moreit and it went wrong. I can't even begin to list everything. I rented 2 U-boxes, then added another one at a later date. I was told they'd be metal but they weren't. Even my movers had problems when they went to pick up my U-boxes. Now, that my U-boxes have been in Florida for about a month, I'm finding out that this location had me in the system as unloading them within the last few days. I never told them that!! My storage is indefinite until I find a place. Now, my storage has been booted out of the system and I'm waiting for a call back from the new location to get them back in, so I can pay my storage rent. I had 4 or 5 shipping dates, too. Nothing but a complete disaster! The manager seems to be super lazy. Having customers do U-Haul's job from their phone app! Stay far away from this unorganized clown show!

Do not use this Trojan Storage Company EVER! None of your belongings will be safe here in the event…read moreanything happens! Colorado Springs gets hit with dangerous hail often. As a matter of fact, Colorado Springs is on something called The Hail Belt Line, where we get hit with golf ball sized or bigger hail at high wind speeds. Look it up out-of-towners. There was a Hail Storm on 7/28/16 and I know for a fact that the roofs on this facility got hit hard, so hard that 4-5 inches of water poured into everyone's units and damaged all our belongings, and now mold is starting to grow and form on all our property. Trojan tricks you into signing a 3rd party insurance that claims this is flood damage, and it is not. None of our stuff is covered and Trojan nor Badger Insurance will pay for any of the damage. Do not use this facility and do not trust the front desk, they won't tell you about this, but they are quick to sign you up and take your money. If I could give 10 Negative Stars, I would!

Have been a customer for over 12 years. Since new management took over about 2 yrs ago, the rates…read morehave doubled, and have gone up $70 since the last increase this April 2016. How is this legal and the right way to take care of loyal customers? They are doing a bunch of building and I have a feeling this increase is to pay for their expansion. Yet they dont take care of the buildings they have, ie gutters, roofs. I have called and emailed and it took 3 days for someone to get back to me and they basically said pay up or leave. Check your contract, because they can raise the price EVERY month if they want. Yup, this shows they do not care about loyalty or keeping customers, and are only interested in making money. Look elsewhere, as I will end up having to do now as well.

If I could give a negative star I would, drywall unfinished in the unit hanging from the ceiling,…read morewalls are not even screwed to the stud in my unit any longer , as well as the light switch is not in a fixed location and is hanging from the electrical wires. I fully expect my belongings to get stolen or catch on fire at this location .

The unit was clean a little hard to open at first but I love the app to get access instead of…read moretrying to remember the code the lady in the office on Sunday was absolutely wonderful very polite and respectful of my age by not addressing me by my first name.